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PayTM Mobile Solutions Complaints & Reviews

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Updated: Oct 17, 2025

Complaints 20048

Resolved

1743

Unresolved

18305

Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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PayTM Mobile Solutions reviews & complaints page 133

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Address: 122017

Website: paytmmall.com/myorders/6669895448

I ordered [protected] (Wireless bluetooth earphones) on 26th march, and returned order by paytm mall, but paytm mall did not refunded me on paytm amount paid for the order (Rs 145/-) insetad sent me exchanged without my,, i never wanted exchanged but want refund.

I ahve written to paytm but paytm and paytm mall, but no one has resolved and addressed the emails sinec last week... My brand new wireless instrument in unopened and sealed is ready to be picked up for return by paytm.

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N

Nikita Londhe

from Mumbai, Maharashtra

Dec 11, 2018

My partner send money but not received I'm send sender and receiver transaction I'm waiting for money plz solve

A

abhinav2267

from Dhanbad, Jharkhand

Dec 11, 2018

I recently attempted to pay for my SBI policy premium through Paytm.I tried multiple times but the transaction was not successful.Although the amount of Rs 44000 was deducted from my bank account but all the transactions failed.The screenshot of the message and the bank copy for the transaction are attached with this complaint.Kindly help me out.

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Dear Sir,

A sum of Rs.837.29 was debited to my Axis Bank account vide reference number[protected] for IRCTC ticket booking on 8 12 2018. IRCTC confirmed as ticket not booked due to failed transaction whereas the amount was promptly debited to my account. When contacted Axis Bank, they provided me the above reference number with a request to contact you as they have paid the amount to you and the amount from you did not reach IRCTC and they did not book the ticket.

Hence please arrange refund of Rs.837.29 immediately and confirm.

Regards
RS Murthy

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Address: Haridwar, Uttarakhand, 249405

Website: paytm mobile solutions

I was booking a railway tkt thru irctc app on 9.12.2018 around 21.30 hrs. Payment of rs 1351.80 was made from my icici bank account thru your portal. The amount was not redirected to irctc and ticket was not booked. It does not show even in the failed transactions list of irctc site. Payment ref is onl[protected]/irctc l. Kindly get my amount refunded to my bank account.
Thanks

V k kansal

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A

Adarsh Sontakke

from Aurangabad, Maharashtra

Dec 10, 2018

I ordered mens wallet but they delivered me 3 plastic raffer and powder puff .I try to customer care so many time but not valid number and no response

Adarsh Sontakke's reply, Dec 9, 2018

Pls help me

S

Shwet Sharma

from Dehra Dun, Uttarakhand

Dec 10, 2018

Problem in booking movie tickets it will not loaded seats.

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Address: 248002

Website: www.paytm.com

I have not received the... The refund...

My two products were
Order id:[protected]
Order id:[protected]

I have bought two products from paytm 3 nov 2018... And have filed a return request... And return have been successfully done... But i have not received my refund till yet...

It is more than a month but i havent recived my refund in my bank account

Dec 10, 2018

Complaint marked as Resolved

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Y

Yadavseema

from Palackattumala, Kerala

Dec 10, 2018

My Order AWB NUMBER IS[protected] not receved but show delivery

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Address: Bangalore, Karnataka, 560033

Website: Paytm/ blue dart

Hi my name is praveen i have not revived the product but showing the status as delivered please review and advice wat is the wrong i will give u the awb [protected] and mobile delivered person number is srinivas mobile no [protected] when i call to the delivery person he is disconnecting the call really i felt frustration wat kind of worst service u pepl r giving if my problem is not resolved surely i'm gonna file a case on blue dart and i'll publish in all social media

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G

Gùddîê Ñürsãt

from Kolkata, West Bengal

Dec 10, 2018

I had refused to take the product on 7 December but not updated in my order status & not refunding OD [protected] and second Product was Wrong item delivered to me OD [protected] so, I want my money back.

F

Farduj jaman Ahmed

from Lala, Assam

Dec 10, 2018

Please reset my ptm password
PTM registrar nambar [protected]

J

Jayanta Das 9836842749

from Kolkata, West Bengal

Dec 10, 2018

At the time of order and in delevery sheet also written bluetooth speaker... but delever that particular model, but it is a normal speaker its total fraud

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Address: Jabalpur, Madhya Pradesh

Website: www.paytm.com

I returned 2 t-shirts on paytm on october and still till today i haven't received my refund of 250 ₹ from paytm. I complaint about in there website but still haven't received any kind of help from them.
There customer service is also lame.
No customer service executive is available every time i dial there number.
I have provided all the details of my bank account to them still i didn't get my refund.
Please do something.

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A

Ahamad Hussain Dudekula

from Bengaluru, Karnataka

Dec 10, 2018

Hi I ordered in paytm. The order number is [protected] date is 16th nov 2018. When I checked in website or shoes delivered but it is actually not delivered to me. I contacted Customer Care over email. But they are not caring to my query. Please help me in revising this by giving back my money or product.

Thanks,
Hussain

B

BAPAN BHUNRHE

from Kolkata, West Bengal

Dec 10, 2018

I order a product 20.11.2018 from paytm mall this delivery date 05.12.2018,
I don't received this product but paytm show the product is delivered 02.12.2018. order id - [protected]

V

Viki Berwal

from Hosur, Tamil Nadu

Dec 11, 2018

I purchased Rs 799 uc in pubg with the help of times of money limited but they deducted my money and did give me uc in pubg .so please help me.

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Address: Surat, Gujarat

Dear sir,
I have made a transaction from paytm upi on[protected]. So my account debit of rs. 8060/- that day. But account is not credited so please solve this problem as soon as possible transaction id is ptm656f37810cea4469893c294.
Upi ref. Id is :[protected].

My sbi a/c detail is :
Name : sirajbhai amirbhai multani
A/c no. : [protected]
Ifsc code: sbin0005149
Mo. : [protected]

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K

K.GANGA RAO

from Visakhapatnam, Andhra Pradesh

Dec 10, 2018

Movie ticket are not booking

A

Ajit Burgute

from Jintur, Maharashtra

Dec 10, 2018

Sir. I have paid msedcl bill of 1920 to mahavitaran with order no [protected].iam not interested for policy kindly cancel the home burglary insurance policy for149/-added by default. It is ticked in box automatically. I request to refund in my bank account.

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Address: Ahmedabad, Gujarat, 380051

Website: Indian Railway (IRCTC)

Dear team,

Irctc has refunded the money plz find the transaction id [protected] for the same. But the amount had not refunded into my paytm account. Its almost 10 days before done from irctc side yet its not came into my paytm account. I just want to know how much more time will it take to refund this transaction.
In case of any query you can connect with me on the following number between 8 am to 8 pm.
[protected]

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Website: paytm.com

Paytmmall order id [protected] of samsung galaxy s9 plus 6 gb|128 gb coral blue total value rs 68, 900.00 has been collected by delivery person of bluedart. I had shared all delivery proof with paytm yet neither paytm is giving cash back nor order is showing as delivered. Rather than deliver, they are showing the order as cancelled to extortion of more money.

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Address: New Delhi, Delhi, 110007

Website: paytm

I placed an order on 7/12/2018 which i later cancelled on the same date, bcz of its late arrival. But its been more than 48hrs and the cancellation request is not accepted as it only shows that your cancel request is pending.
Neither i got any refund yet.
What irritated me the customer care, where i ended up calling them more than 10 times, they just say, wait our executive will be back shortly and they made me wait for more than 40mins on each call.
Neither the paytm offer us an email complaint resolution mechanism so that we can access them with our complaints.

Kindly provide me solutions as to what should i do now..
My email:- [protected]@gmail.com

Dec 10, 2018

Updated by Sunny1419 I have not got any call or any resolution mail for my complaint .
This fraud company called paytm is defrauding the public like such cheating..kindly help me out, i am going to register an FIR

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Address: New Delhi, Delhi, 110065

I had processed payment of rs. 9200/- in favour of institute of chartered accountants of india from my state bank of india debit card on 30/11/2018.. Transaction id is-sbipg[protected]icaipaytm mumbai

I was to get acknowledgement number of payment from institute of chartered accountants of india but screen showed transaction failed while my bank account no. [protected] has been debited by rs. 9200/-

Kindly arrange onward payment to icai or refund to my bank account as above.

Dec 11, 2018

Complaint marked as Resolved

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Address: Hyderabad, Andhra Pradesh, 500007

I returned tv on october 25 2018 due to wrong tv shipped
I gave bank details for refund on 30 october 2018
Again they ask me bank details after 30 days on 1 december 2018
How many days it will take to give refund to its trusted customers

Please check on this matter and give me update
Paytm should take care of every query and help out customers so that we buy more n more

Dec 08, 2018

Updated by Das Jai Refund not received till now

I returned tv on october 25 2018 due to wrong tv shipped
i gave bank details for refund on 30 october 2018
again they ask me bank details after 30 days on 1 december 2018
how many days it will take to give refund to its trusted customers

please check on this matter and give me update
paytm should take care of every query and help out customers so that we buy more n more

order id [protected]
ordered on 17 october 2:29pm
paid by cash on delivery
return pickup on 25 october 2018
refund did not receive till now
plz help

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Address: Rewa, Madhya Pradesh, 486001

Website: Www.paytm.com

Thank you for using your sbi debit card 459xx2094 for a purchase worth rs4999.0 on pos paytmwal1210203 at paytm txn#[protected].
Thank you for using your sbi debit card 459xx2094 for a purchase worth rs19999.0 on pos [protected] at paytm txn#[protected].
Your card ending with x2094 is being used for pos/e-com txns. Please get the card blocked immediately if you have not done it.

Dec 07, 2018

Updated by Dwivedi JI Please help kare ek 19999 ka hai dusra4999 ka traxaction

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Address: Vaishali, Bihar, 844101

Website: Paytm mall

I purchased a product order no [protected] from paytm mall and due to wrong color sent by them i returned it on 3 rd november 2018.
Today is 7 december. Dont know they will give it or not.
I am calling them since their time limit of 14 working days.
Its almost more than one month. This kind of thing is not expected from paytm.
I am really dissapoint with the behaiour of paytm to transfer money.
I request paytm to tranfer my money regarding order no [protected].

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I recently booked an air ticket through paytm application for 27 dec, 2018. Later on i had to cancel this ticket and i did it in almost 4-5 hours as i had to book the ticket of 27 nov, 2018. Now the problem is that the air company always refund the whole paid amount on cancellation, if done within 24 hours. But paytm has not done so and on the name of airline, they have deducted a huge portion of rs 3675 out of 5771 and i have only received rs 1827. So, i hereby request you to look into this matter and reimburse my whole amount to my account.

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Address: Chandrapur, Maharashtra

Website: paytm

I had a complaint against the excess deduction from my account one week ago but still i had not received any massage from your end.
Sir, i had paid a bill of rs. 1009/- on 06/10/2018 and amount had been deducted from my sbi bank a/c no. [protected], but the same amount had been deducted five more time (5) on 08/10/2018m, and on 12/10/2018 only one time i got 1009/- amount refund from your end, but the remaining amount i want to get bank to my account. Kindly look in to the matter and refund the amount at the earliest.

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I wanted to inform you that i had paid the bill of my act fibernet on 29.11.2018 at 2:59 pm of rs.1198/- from my hdfc bank credit card.

It got deducted from my credit card account but it didnt got credited to act fibernet account.

On asked from hdfc call centre they informed that the money (1198/-) has been debited here and it must be lying with paytm as it has not been transferred to act fibernet account.

My transaction id is paytmapp1118554.

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I had Ordered a TAG HBS-730 In-the-ear Wireless headphone through PayTM Mall (Order No.-[protected])on Nov, 28 2018 which When delivered found below par in quality.Then I Immediately call the company for the replacement. But after the replacement I was delivered a wrong product, which is totally different one from which I got at first place. when I am trying to contact Customer Care they don't even responded.
Now all I want is to return this product and get the full refund of my money
THANK YOU

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Address: 620001

Hi,

This is to inform you that whenever I book rail tickets on IRCTC app there is only one payment gate way which is yours and every time whenever I book tickets my amount gets deducted from my account and ticket is not booked. Also the Paytm does not refund the amount to the customers. They are cheating by looting such money in India. Pakka Fraud company.

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Address: Udupi, Karnataka, 576222

Website: www.paytm.com

I had done a transaction of 4350 from my paytm account (606 from paytm account and 3744 rs from Citi bank credit card and it failed. I got a msg from paytm that the money is credited back but i didnt get it. So I didnt another payment of 4350 through SBI credit card and it was sucessful. But i didnt receive the amount for failed transaction . When I rasied this concern the Costumer case executive told that the transaction failed and later its succeeded so its done. I have wasted 500rs for call and around 20 hours for this. But later on they told me to contact the vender bookmydth.com, they told me its not related to them, please help me to resolve the same. it has been almost 3 years.

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