PayTM Mobile Solutions Complaints & Reviews

Order no. [protected] 30 october 2018 1:02 pm item has been cancelled item details: sports bluetooth headset (White) sold by whitecherry quantity: 1/color: white order total rs.211/- total cashback rs. 106/- delivery address yaramadhi mallikarjun ews424 road no 2 phase 1 kphb ews424 road no 2 phase 1 kphb hyderabad - 500072 telangana mobile: [protected] payment summary paytm cash transaction no [protected] price rs. 211 shipping fee rs. 0 order total rs. 211 money refunded rs. 211.00 has been added to your paytm balance on[protected]

I have my business account with Paytm. Suddenly they blocked myerchant account without any warning / notce. I tried to call the merchant support center multiple time but every time an automated message was told to me that "our risk engine have detected...etc".

I want to know what was the issue with my account and why it was blocked, but no further explanation on that. I tried to contact through their Facebook team but every time they send me a predefined computerized message.

I can't believe that the companies like Paytm are dealing with their merchants like this.

Very poor performance, worst customer support & policy for merchant.

I ordered a back cover for my mobile and one day I got a message that my product is delivered but I did not get my product
And if I called then no ringing is there then I decided to complaint so please help me and delivere my product
My email:- [protected]@gmail.com

I had purchased a mobile moto G6 on 15 sep, 2018 from paytm and i choose a lucky winner promocode on that . Now, Today i had got a call from paytm([protected]) for the lucky winner price that said that u win the lucky win contest they told me about all my previously details of my product and they said that you have to send us 13600 rupees and we will return u back after making ur invoice and you will got ur lucky winner gift i.e. laptop which i had choosen .And they took my money and dont return me back. please take a serious reaction on this it is very shameful.

Dear sir/madam
Just a movement before done a mobile recharge with rs 199. In my paytm account there is two offers is activated 1- 4 pe 125 recharge offer and 2- rs.300 mobile recharge offer.both offers, minimum recharge values is almost same.
But the first offer is expire soon and that's the last payment for this offer but this transaction could not counted. But it is counted for the second recharge offer. That's not fair, that's like a fraud..
And one more thing i attached both offers screenshots you can checked.and i also want to know about the lakhpati promocode.

Name: Jatin
Date of incident : 14/11/2018
Order id: [protected]
Transition id: [protected]
Email id: [protected]@gmail.com

Hi..

Please take note of the fraudulent transactions happening through Pay TM wallet and take immediate and necessary steps to arrest such transactions and also reverse the amount that is debited to my Debit card.

On 11th Nov, Some Miscreants have called on my mobile Number and have taken information about Debit card and my Account is debited by Rs.9999/-. The message reads that the amount is transferred to a Pay TM Wallet and reads as below.

"Thank you for using your SBI Debit Card 510XX7831 for a purchase worth Rs9999.0 on POS PAYTMWAL1210203 at PTM*PAYTM txn# 121972.If not done by you, forward this SMS from mobile number registered with SBI to [protected] to block your card. You may also call[protected]"

Immediately I have complained to SBI and blocked the card and tried to reach PAT TM to arrest transfer of funds from the wallet to another Vendor / Wallet. But surprisingly, the IVRS do not allow us to speak to customer Care, as your IVRS under Fraud segment, do not entertain complaints other than the ones happened on complainant’s Wallet and IVRS also does not allow unless we enter the transaction reference number. I have immediately mailed on the available Email IDs in the public Domain.

I request you to investigate on the said transaction. The amount transferred by the Miscreant is within the Limit of 10000/- set by you for relaxed KYC norms. This has enabled siphoning of Money. In normal course of a POS transaction, the amount is credited to the Vendor’s account (on whose POS the card is used) only at the End of Day, there by averting / reversing if any Fraud transaction takes place. Your Wallet on the other hand allows a person to transfer / Spend the amount immediately on receipt, though the source may be Credit card / Debit Card, indirectly enabling such frauds. This incident indirectly suggests the dangers of E-Wallets, which I feel should be reported to RBI. I request you to reverse the amount to my Debit Card immediately and take necessary steps, else the same will be reported to RBI & MOF who while encouraging Digital Transactions have not properly warned the License Holders of Wallet Money like PayTM Mobile Solutions to have such checks in place.

Regards
Srinivas
[protected]

I am pankaj kumar, my mobile no.[protected]
I want to inform you that i am a old cutomer of paytm more than 2 year
I do recharge more than lakhs with mobile postpaid, prepaid, dth recharge, insurance premium, electricity bill payment, u can also see recharge or payment history
Now i want to know about more benefit, commission of big quantity of recharge or payment
& i also want about lakhpati offer because i mostly use this but never seen my name in benificiary list
So please solve above matter
Thanks

I caught bluediot4s headphones from paytm. Today i got delivered but i got the lower version bluedio t4, which was available in a cheaper price than bluedio t4s. Its a clear case for wrong product. As this involves international shipping so i have checked 100 times before ordering for my best suit headphone but now i have the wrong and cheaper one...

Mere account say 2 baar 6000 amount kate.
6000 ki ek amount to succes ho gaye
But mere 1 amount 6000 ki nahi hoyi
Or y amount account say kat bhi gaye lekin abhi tak
Vapas nahi aaye hay
Mera paytm no hay [protected]
Mera paytm jis upi say link hay uska aaccount no hay
[protected]
Punjab national bank ka aaccount hay
Kripya karke
6000 ki amount mere khate may jaldi return karye

The issue has already taken 1month but the issue is not yet solved.

Paytm mall:
Order Details :
Order No. : [protected].
Order Date : 07 Oct 2018.

In the initial 25days I tried to connect Paytm customer care through Call, message and all the possible ways.
But was not able to connect the Paytm customer care by any way(not a single time I got the reponse from paytm).

Later thought of raising the issue on twitter and then thank god got a response from Paytm.
They asked me to fill a form online with my bank details(in the page it was written that once the form
is submitted will get a reponse as a copy for the same). I have filled the form 3-4 times but did not get a response.
When again I am messaging on twitter they are asking me to fill the form(dont no how many time they want me to fill the form).

Request you to resolve this issue as the amount is around 1500rs.

I ordered a white puma sports shoes of Rs 1299+50 shipping charges through paytm mall against my order no. [protected] dated 04 oct 2018. The parcel was received on 08 oct 2018 but the item was found to have a certain quality issue which was not acceptable. Return request along with replacement was placed which was accepted. The item was collected on 09 oct 2018. Replaced item against order no. [protected] dated 08 oct 2018 was received on 12 oct 2018. But this time the delivered item had a manufacturing defect. Return request was made and accepted but now without replacement. Till now no refund is being made by paytm and also NEFT details of bank in customers form is not available. Please resolve. Please credit the amount in my paytm wallet

Dear sir/ madam,
I am chandan dey, my jio mobile no:[protected].

On[protected], i recharge 349/- from online paytm.com,
Reliance jio order #bv00000loakc

Wallet transaction done but not recharge yet or refund.

Ref. Transaction :transaction id [protected]
A attached file for your ref.

Kindly do the needful at your earliest.

Thanks & regards
Chandan dey
[protected]

I transfered rs 2000 via debit card under the transaction i'd [protected]
Not transferred due to some errors. The said amount is not refunded yet.
Here's the sms from your end

Looks like your payment to add rs. 2000 (Transaction id: [protected]) to your wallet failed for some reason. If money was deducted, note that banks take up to 7-14 days to reflect the refund in bank/ card.

I have order whirlpool refrigerator of 360ltr on1st nov and canceled it on 3rd nov due personal reason. I have spend 34000rs behind it and after cancellation of it paytm still doesnt release my amount which i have spend.
They are said we are working on it from last 10 days and not cancelled yet.

Order no:order no:
[protected]
Order total:
Rs 33989

Dear sir my total 600rs wallet balance /
3times rs 200 withdrawal by paytm. Please refund my balance. I trust paytm i love paytm. And also complaining 24*7 help contact. But no reply received from paytm. My paytm account number is [protected]

Dear sir

I have placed a order from dominos . Payment done through paytm while transaction paytm getway done from billdesk food1 . Payment was deducted from paytm account but on dominos transaction shown as unsuccessful .
Order transaction id: PPT[protected]
Amount 280
So i want to refund my money as transaction was not done.
Regards
Honey malhotra

I have not got my refund of rs 1374
The order id is [protected]
Its been over a month now
I am complaining again and again
Nobody picks my call at custome care center
Please help me i have been trying for so long now. They dont even chat properly on 24*7 care. Please tell me when willi get my refund. This is not a good experience for me. Please help me out

Hello sir? Mam this is niloy biswas from siliguri (West bengal and my no is [protected]

I got a call from [protected] on 8th nov 2018 telling that you have selected for lucky winners regarding your purchase done in past and then they told me the gift for what i am selected for and they are television, i phone 7, laptop and gold ornamen. But they told me to get this gift you have to do purchase for 3000 from paytm wallet and then they given me one number [protected] telling this is paytm mall registered no and then i have placed a order of 3394 woodland shoe and sended the amt in given no

But after sending amt i was not able to see any order placed in my paytm app. Next day again i got a call from same department no is [protected] and [protected] today on 11th nov 2018. He was asking some gst for my gift then i refused to pay i told them them i dont want any product pls refund my amt soon and they stopped replying disconnecting phn. So please help me to get my amt back…

Sir, i believed them because they mentioned my name and the product price and name of my last purchase made from paytm with the date. How did they know about it? Payment was made from paytm wallet, so can the address be found? Plrase help since i have been using paytm for a long time.

My name is tanumoybhowmik email address is tanumoybhowmik [protected]@gmail.com. My query is that i can't it see my paytm balance. I have a some paytm balance but how to defeat it so please refund my balance as soon as possible.
Last month i edit my paytm balance but i cannot see my balance y why it is paytm customer care is not entertained
Sometimes i contact paytm customer but they not reply i would like to refund my paytm balance how to possible it please help me.

Online shopping company : paytm
Order no: [protected]
Order date : 22-oct-2018
Order description : sugar_rush dazzling girl's blue lace detail zip party dress

Order total: rs 1819 (Fully paid at the time of placing order)
Paytm assured delivery date : 06-nov-2018
Current status : god knows where is the order/ packet.

This product we had ordered to gift daughter on 31-oct-2018 and requested to deliver on or before 31-oct-18. We didn’t receive any response them. And waited till their assured deliver date (06-nov-18) thinking at least we can give gift for diwali to daughter as we missed the birthday due paytm irresponsiveness. It wasn’t deliver on 06-nov-2018 and still don’t know the status of the order.

We have been continuously following up with paytm (Sent 7-8 emails) regarding status of the order as the assured delivery date (06-nov-2018) is already gone, but they have not courtesy to respond back and provide the status. When checked with the delivery agency, they have informed that order delivery party has not handed over the physical order to them.

Tried calling to the official paytm customer care numbers but none of them are working or they are changed/ wrong.

I have sent at least 7-8 emails to paytm’s customer care/ service head/ grievance cell email ids. Most of them bounced back and not received any proper response for my any of the emails.