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PayTM Mobile Solutions Complaints & Reviews

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Updated: Apr 23, 2025

Complaints 20044

Resolved

1743

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18301

Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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PayTM Mobile Solutions reviews & complaints page 107

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Address: House no.RZH251 RAJNAGAR PART 2 PALAM, New Delhi, Delhi

Dear team,
In previous day evening, I transact total amount 2332.00 via paytm for uber. Unfortunately the amount deducted and no transaction ID generated via paytm. Whenever I contacted to paytm customer service, they deny for these things. Kindly check and reconfirm the debit amount, credit amount, and when I receive the amount, also who will be responsible for those type of problems.

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Address: Block E-51, Bindapur Gaon, Uttam Nagar New Delhi - 110059, New Delhi, Delhi, 110059

Dear Sir/Mam

We have recharge on this no [protected] but recharge is unsuccessful and we received your mail against order id [protected] and recharge amount 498 and written on mail by send your side with invoice your refund transfer on our account in 72 hours but i can"t received refund in my account

Kindly refund amount in my bank account as soon as possible.

Thanks & Regard
Mohd Imran

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Address: Nehru Nagar ,house no 110, Jabalpur, Madhya Pradesh, 482001

My order no [protected]. I have ordered iphone 7 plus on 2nd of november 2018 from paytm and complain the phone manufacturing error when my phone under replacement policy when my phone was not working properly so i had replacement request for this when under replacement policy but they rejected even my product was under replacement policy. I send various messages and called their customer care but they didn't responded even they didn't receive the call many time. It's been almost 8 month i was continue contacting them but they had paid no attention and now my phone is not working properly. It's show apple logo
Please help i have proof as they rejected under policy.

+1 photos

May 01, 2019

Updated by Rutvik Jain When I recently complain again to paytm
They reply that u have the out of replacement policy but sir
My product is not out of policy because I complained when I brought this phone
By the paytm people reject my request
This is not my fault

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Address: VEERANDAHALLI, NEAR NATIONAL COLLEGE, Chikkaballapur, Karnataka, 561208

Website: www.getwoo

Hi this is rohan 3000 rs has been deducted to getwoo subscription without my consent paid for subscription renewal getwoo for service id #7617054 transaction id [protected]-04-29 02:47:34 pm. Please fix this one how can they deduct amount from my wallet without my permission.
I have unsubscribed from it but still they are deducting amount from my paytm wallet without any information. At any cost please fix it.

Regards
Rohan. A

May 01, 2019

Updated by Ra500820 Website of that getwoo app is www.getwooapp.com

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shrenujain

from Mumbai, Maharashtra

May 2, 2019

I had purchased 3 items in F.Y.2017-18 on:
22/10/2017
28/10/2017
28/10/2017
I had given my gst details but seller didnt paid gst
I couldn't contact seller as I don't have any details about seller.
Im not able to complain to paytm as there is no way to complain them for the same

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Address: Delhi 110094

Dear sir/ mem I had one product order through to paytm online date 09/4/2019 they given me last delivery date 19/4/2019 but not delivered my product timely to till date order no.is [protected] I try to more time to paytm but not given me permanent solution paytm resisted Complent no[protected] dear sir/mem please help me

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Address: Hyderabad, Hyderabad, Andhra Pradesh, 500049

I have done the transaction on 25/04/2019 for sandbooking. amount has been deducted from my account. But ORDER ID NOT RECEIVED from sand booking through AXIS BANK WEBSITE in your paytm mobile solution pvt.please provide payment MECHANT ID for refund the amount.
REFERENCE :[protected], RS, 10422
REFERENCE :[protected], Rs, 10422
SO PLEASE SOLVE PROBLEM.
MOHD ARHAAN.
GMAIL.ID.[protected]@gmail.com.

May 05, 2019

Updated by Mohammed arhaan Dear sir,
Only one transaction amount refund.
And another ones pending. Still not refund pls do needful.

May 09, 2019

Updated by Mohammed arhaan Dear sir,
It has been 14days, the amount has not been refunded still...on 25-04-19 transaction has been done through sand booking..INFO:INB/[protected].paytm mobile solution pvt Ltd. Please refund the transaction amount :10422/-

Regards,
MOHD Arhaan
Ph.no:[protected].

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Address: Block E, 51, Bindapur Goan, Uttam Nagar - 110059 New Delhi, New Delhi, Delhi, 110059

Dear Sir/Mam

We have recharges on this no [protected] by paytm but recharge unsuccessful and we received your mail against order id no [protected] and recharge amount 498 and written on mail your refund transfer on our account in 72 hours but i can't received refund in my account.

Kindly refund amount in my bank accounts

Thanks & Regard

Mohd Imran

Apr 30, 2019

Updated by imran78600 my transfer id [protected]

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I

imran78600

from Gurgaon, Haryana

May 2, 2019

Sir/Mam

Thanks for resolved my complaint against recharge refund.

Mohd Imran

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I have ordered 2 Pairs Sparx Sandals on 17th April, 2019.One of size UK 8 and another o[censored]K 10 but Paytm has delivered me only 1 Pair of Sandals.And the delivered Sandal is duplicate as there was no size on that Sandal, So it was difficult for me to identify which sandal they have delivered to me as it was duplicate one. I have requested for the return and refund. The Courier person has asked me to return 2 pairs but I was not able to provide 2 pairs as only 1 pair was delivered to me.So I have told him that you know that you have delivered only 1 box of this size then how can I return 2 products. At last he has taken back that single pair and Paytm has refunded me only for 1 pair. Then I have complained about it to their customer care but still they have not responded me properly just only they have given me a reference no which is[protected]

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Address: Chennai, Tamil Nadu, 600100

I attended a phone call from workshine website saying that they have tie ups with mncs for job recruitment. They told to register in their work shine portal for rs 10. Firstly, otp for rs 10 came and the transaction declined. They told to retry with different otps on registered mobile. I tried multiple times with different otps from my mobile. I got a debit of rs 62000 fro 4 different transactions (Ie, rs19000, rs19000, rs19000, rs5000). I lost a money of rs 62000. Any one kindly give suggestion for the refund of all unauthorised transaction.

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Address: Kairatha Bad, Hyderabad, East Godavari, Andhra Pradesh, 502032

Hi Sir,

I have done the transaction 10, 422 on[protected] for sand booking.
Amount got deducted but order id not received for sand through axis website in your paytm mobile solution pvt.

could you please provide payment id and merchant id for refund.
Here it is trassation details INB/[protected]/PAYTM MOBILE SOLUTIONS PVT.

Thank you,
Mahesh.S
[protected]
mail id# [protected]@gmail.com

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There was no linking/self-authorization to getwoo dating app with my paytm account. Even then, getwoo did the renewal of my subscription on 26st april 2019 without asking for my authorization, due to which i lost 300 rupees from my wallet
Paytm wallet txn id:[protected]
Order id :[protected]-7149783

Please discontinue my subscription as i can't do it from paytm account because i can't see myself subscribed. And getwoo is also not responding to my concerns.

Initiate refund asap.

With regards,

Gaurav

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Address: Ghaziabad, Uttar Pradesh, 201013

From last 72 hrs chasing paytm people just because i am not able to apply the promo code flynew. They people kept me on hold for 53 minutes and than disconnected the call without resolution without informing. Flight prices got increased. I have shared the screenshot all the relevant information. From past 48 hrs they are saying to resolve the issue in 48hrs.

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S

Soni Talur Matt

from Mumbai, Maharashtra

Apr 29, 2019

I had an in app purchase of rupees 79/- from the game PUBG.. The amount being deducted from my account to the times of money, is not reflected in the app.

Please do the refund as early
The amount being deducted is shown in the account summary screenshot. please do the needful.

cashback related/ no response even after 72 hrs - Comment #3418808 - Image #0

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Address: 122018

I booked a ticket at 8.55pm for avengers Endgame using my wallet balance but the transaction is pending it says wait half an hour but it's been more than 1 hour now. I could have booked on book my show or anywhere else using paytm gateway. I used paytm to book the ticket but they're not replying to my complaint also
What are the steps to be followed to get the ticket booked or money refunded. I'm a college student without too many funds and can't afford to book elsewhere while I wait for this to be resolved.
I need to see how they defeat thanos, come on!

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Purohith Ramesh

from Mumbai, Maharashtra

Apr 29, 2019

The money was not refunded to our account on cancilation rail ticket the pnr number is [protected] please solve our problem.
REQUESTED BY PUROHITH RAMESH.

Purohith Ramesh's reply, Apr 23, 2019

The money was not refunded to our account on cancilation rail ticket the pnr number is 6424348841 please solve our problem.
REQUESTED BY PUROHITH RAMESH.

Purohith Ramesh's reply, Apr 23, 2019

Please solve it

R

Rïßhî Vírãj Vêrmā

from Mumbai, Maharashtra

Apr 29, 2019

Earphones are defective

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Website: Paytm payment bank

I transfer 1000rupee form my paytm payment bank account to another paytm payment bank account .This time money is deducted from my bank account but not credited another paytm payment bank account. Then I contact paytm customer care number but they tell me wait 10working days but money is not credited in my account . I can't understand that I find my money . My trajection no[protected].

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May 2, 2019

Complaint marked as Resolved

this time they raise a charge back and tell me wait 25days .

Apr 25, 2019

Updated by Kebla pal I can't understand paytm refund my money

Apr 25, 2019

Updated by Kebla pal Sir, paytm payment bank can not refund my1000rupee.

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Address: New Delhi, Delhi, 110065

I have made a payment for participation in a Job fair to be held in JLN Stadium on 26/04/1997 conducted by company called Empzilla . I have registered for the event and also made a payment of Rs. 200 using PayTm, the thing is that the amount was deducted from my PayTm wallet for the registration but no comfirmation from Empzilla has come. Don't know what is happening?

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Address: Gandhinagar, Gujarat, 382028

I was making recharge of 498 rs through jio app and i choose the upi payment mode using paytm.then i entered the ammount made a transaction .but still my recharge isnit yet activated.i have the upi ref ID. For the transaction done to reliance jio infocom UPI [protected]@citibank.I want my recharge done what should i do? I made thus transaction on 25 april [12:06:56 AM].my UPI ref ID id of transction is[protected].

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Address: Maheshwari Nagar, Coimbatore, Tamil Nadu, 641004

Hi,

On april 22, i tried booking tatkal tickets on irctc. I tried 4-5 times for payment via paytm gateway but all failed but i was charged for couple of times. Below are the details:
1. On debit card
Date: 22 apr 2019
Narration:[protected]-paytmirctcecatering
Cheque/ref no:[protected]
Amount: 1, 553.76

2. On credit card
Date: 22 apr 2019
Amount: 1, 569.72

Now on irctc it shows me 3 failed transactions with amount of 1541.96 each.

Have attached images as well.

Please initiate and update on refund process.

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Address: Krishna, Andhra Pradesh, 521201

Myself being a small tutor recently created a paytm merchant account. Asked my students transferred to my paytm account. They did transfer on dtd[protected]. Also got a confirmation that the money will be credited into my bank with 1 working day. Waited till[protected], hoping that money will be credited to bank account. Not credited, frustrated called them, but no response. They themselves aren't aware whats wrong. Not even able to initiate the refund. So irritating. If yu block the amount like that, how could i even survive?
The worst service ever and call themselves as most sincere.
Settlement ref no:[protected]
Order id[protected]

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The mobile solutions is charging internet handling fees. As part of digital india the transaction fees should be waived off. However, charging appx 37 rupees towards internet handling fees is not acceptable. Necessary action may be taken on the solution provide towards reducing the handling charges. The provider should not charge convenience charges which is against the digitisation move

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Address: House no.674, Village Mauli Jagran, Chandigarh, Chandigarh, Chandigarh, 160102

I have made a payment to paytem mobile solution vide transaction no.[protected] dated 22.04.2019 for rs.1999/- being purchase a camera but now i am unable to track my order. Please provide the contact details of the payee and status of order. The order was placed on amazonisshop7.co.in. I have try a lot to lodge the complaint at customer care number but no one responded.

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Shalvi Bhatiya

from Noida, Uttar Pradesh

Apr 24, 2019

Sorry, this seller does not deliver to Pincode 201301 yet.

unable to track the payment - Comment #3413799 - Image #0

M

misrarohit56

Apr 24, 2019

I am cancel ka rail ticket worth 1550rs but after 4 days refund.is not come in my bank account.

unable to track the payment - Comment #3413880 - Image #0

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