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PayTM Mobile Solutions Complaints & Reviews

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Updated: Oct 17, 2025
Complaints 20048
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1743
Unresolved
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Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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PayTM Mobile Solutions reviews & complaints page 107

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M
Madhusmitaa
from Mumbai, Maharashtra
May 3, 2019
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Address: Cuttack, Cuttack, Odisha, 753001

I am madhusmita. A student... Today at 2;42 when i check my paytm account i saw that 1500 rupees from my paytm postpaid account and 50 rupees from my paytm wallet has been debited.. This shows my that from total play 5 sports it has been debited. But i have not did anything... I am so worried about the amount. I think my account has been hacked... So kindly do something and give my amount back to my account
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    A
    anirudhp06
    from Mumbai, Maharashtra
    May 3, 2019
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    Address: #43 silver park devangpeth road hubli, Dharwad, Karnataka, 580023

    Recently i had booked bus tickets on paytm but it got cancelled by operator and paytm claimed that it would refund the amount to the bank asap it is now over a week but still didn't get the refund if this is way you are handling paytm users then i would switch to redbus to book tickets
    My email id: [protected]@gmail.com
    Booking id:[protected]
    Regards
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      A
      Abhishek Maddhesiya
      from Gwalior, Madhya Pradesh
      May 3, 2019
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      Address: Noida, Gorakhpur, Uttar Pradesh, 273001
      Website: Paytm.com

      Dear sir
      I had placed an order the product on 26th april and shipment date was on 30th april but shipment has not been done yet. Now they are showing status that due to huge rush shipment could not be done and trying to refund my money. I trusted them. Pay them in advance. I waited for 1 week. This is type of mental harrasment from paytm. They took the money in advance, wasted my time by letting me wait and could not deliver my product on time. Please take strict action against paytm who are fooling people online.
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        V
        vinod kumar Ghai
        from Chandigarh, Chandigarh
        May 2, 2019
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        I booked flight in name of mrs. Archana ghai on 1.5.2019 from chennai to chandigarh. Flight was booked from irctc site. The payment of rs. 8573 was made throgh net banking from pnb vide ref no.[protected] the payment has been deducted but further processing is yet to take plsace. Probabily the payment has not been transferred to concerned. Pl do the needful as payment was processed thrpugh paytm mobile solutiond
        View replies
        Amount worth Rs.6855 was debited from my State Bank Of India and Canara Bank debit cards. Also getting problems in recieving OTP
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          R
          Rakeah@singh
          from Mumbai, Maharashtra
          May 1, 2019
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          Address: House no.RZH251 RAJNAGAR PART 2 PALAM, New Delhi, Delhi

          Dear team,
          In previous day evening, I transact total amount 2332.00 via paytm for uber. Unfortunately the amount deducted and no transaction ID generated via paytm. Whenever I contacted to paytm customer service, they deny for these things. Kindly check and reconfirm the debit amount, credit amount, and when I receive the amount, also who will be responsible for those type of problems.
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            I
            imran78600
            from Gurgaon, Haryana
            May 1, 2019
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            Address: Block E-51, Bindapur Gaon, Uttam Nagar New Delhi - 110059, New Delhi, Delhi, 110059

            Dear Sir/Mam

            We have recharge on this no [protected] but recharge is unsuccessful and we received your mail against order id [protected] and recharge amount 498 and written on mail by send your side with invoice your refund transfer on our account in 72 hours but i can"t received refund in my account

            Kindly refund amount in my bank account as soon as possible.

            Thanks & Regard
            Mohd Imran
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              R
              Rutvik Jain
              from Mumbai, Maharashtra
              May 1, 2019
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              Address: Nehru Nagar ,house no 110, Jabalpur, Madhya Pradesh, 482001

              My order no [protected]. I have ordered iphone 7 plus on 2nd of november 2018 from paytm and complain the phone manufacturing error when my phone under replacement policy when my phone was not working properly so i had replacement request for this when under replacement policy but they rejected even my product was under replacement policy. I send various messages and called their customer care but they didn't responded even they didn't receive the call many time. It's been almost 8 month i was continue contacting them but they had paid no attention and now my phone is not working properly. It's show apple logo
              Please help i have proof as they rejected under policy.
              May 01, 2019
              Updated by Rutvik Jain               When I recently complain again to paytm
              They reply that u have the out of replacement policy but sir
              My product is not out of policy because I complained when I brought this phone
              By the paytm people reject my request
              This is not my fault

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                R
                Ra500820
                from Gulbarga, Karnataka
                May 1, 2019
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                Address: VEERANDAHALLI, NEAR NATIONAL COLLEGE, Chikkaballapur, Karnataka, 561208
                Website: www.getwoo

                Hi this is rohan 3000 rs has been deducted to getwoo subscription without my consent paid for subscription renewal getwoo for service id #7617054 transaction id [protected]-04-29 02:47:34 pm. Please fix this one how can they deduct amount from my wallet without my permission.
                I have unsubscribed from it but still they are deducting amount from my paytm wallet without any information. At any cost please fix it.

                Regards
                Rohan. A
                May 01, 2019
                Updated by Ra500820                 Website of that getwoo app is www.getwooapp.com
                View replies
                I had purchased 3 items in F.Y.2017-18 on:
                22/10/2017
                28/10/2017
                28/10/2017
                I had given my gst details but seller didnt paid gst
                I couldn't contact seller as I don't have any details about seller.
                Im not able to complain to paytm as there is no way to complain them for the same
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                  P
                  Priyanka1984
                  from Mumbai, Maharashtra
                  Apr 30, 2019
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                  Address: Delhi 110094

                  Dear sir/ mem I had one product order through to paytm online date 09/4/2019 they given me last delivery date 19/4/2019 but not delivered my product timely to till date order no.is [protected] I try to more time to paytm but not given me permanent solution paytm resisted Complent no[protected] dear sir/mem please help me
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                    M
                    Mohammed arhaan
                    from Mumbai, Maharashtra
                    Apr 30, 2019
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                    Address: Hyderabad, Hyderabad, Andhra Pradesh, 500049

                    I have done the transaction on 25/04/2019 for sandbooking. amount has been deducted from my account. But ORDER ID NOT RECEIVED from sand booking through AXIS BANK WEBSITE in your paytm mobile solution pvt.please provide payment MECHANT ID for refund the amount.
                    REFERENCE :[protected], RS, 10422
                    REFERENCE :[protected], Rs, 10422
                    SO PLEASE SOLVE PROBLEM.
                    MOHD ARHAAN.
                    GMAIL.ID.[protected]@gmail.com.
                    May 05, 2019
                    Updated by Mohammed arhaan                     Dear sir,
                    Only one transaction amount refund.
                    And another ones pending. Still not refund pls do needful.
                    May 09, 2019
                    Updated by Mohammed arhaan                     Dear sir,
                    It has been 14days, the amount has not been refunded still...on 25-04-19 transaction has been done through sand booking..INFO:INB/[protected].paytm mobile solution pvt Ltd. Please refund the transaction amount :10422/-

                    Regards,
                    MOHD Arhaan
                    Ph.no:[protected].
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                      I
                      imran78600
                      from Gurgaon, Haryana
                      Apr 30, 2019
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                      Address: Block E, 51, Bindapur Goan, Uttam Nagar - 110059 New Delhi, New Delhi, Delhi, 110059

                      Dear Sir/Mam

                      We have recharges on this no [protected] by paytm but recharge unsuccessful and we received your mail against order id no [protected] and recharge amount 498 and written on mail your refund transfer on our account in 72 hours but i can't received refund in my account.

                      Kindly refund amount in my bank accounts

                      Thanks & Regard

                      Mohd Imran
                      Apr 30, 2019
                      Updated by imran78600                       my transfer id [protected]
                      View replies
                      Sir/Mam

                      Thanks for resolved my complaint against recharge refund.

                      Mohd Imran
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                        Amar Varshney
                        from Ganjdundwara, Uttar Pradesh
                        Apr 30, 2019
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                        I have ordered 2 Pairs Sparx Sandals on 17th April, 2019.One of size UK 8 and another o[censored]K 10 but Paytm has delivered me only 1 Pair of Sandals.And the delivered Sandal is duplicate as there was no size on that Sandal, So it was difficult for me to identify which sandal they have delivered to me as it was duplicate one. I have requested for the return and refund. The Courier person has asked me to return 2 pairs but I was not able to provide 2 pairs as only 1 pair was delivered to me.So I have told him that you know that you have delivered only 1 box of this size then how can I return 2 products. At last he has taken back that single pair and Paytm has refunded me only for 1 pair. Then I have complained about it to their customer care but still they have not responded me properly just only they have given me a reference no which is[protected]
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                          B
                          billy7056
                          from Chennai, Tamil Nadu
                          Apr 28, 2019
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                          Address: Chennai, Tamil Nadu, 600100

                          I attended a phone call from workshine website saying that they have tie ups with mncs for job recruitment. They told to register in their work shine portal for rs 10. Firstly, otp for rs 10 came and the transaction declined. They told to retry with different otps on registered mobile. I tried multiple times with different otps from my mobile. I got a debit of rs 62000 fro 4 different transactions (Ie, rs19000, rs19000, rs19000, rs5000). I lost a money of rs 62000. Any one kindly give suggestion for the refund of all unauthorised transaction.
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                            M
                            Mahesh Reddy Santhosh
                            from Hyderabad, Telangana
                            Apr 27, 2019
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                            Address: Kairatha Bad, Hyderabad, East Godavari, Andhra Pradesh, 502032

                            Hi Sir,

                            I have done the transaction 10, 422 on[protected] for sand booking.
                            Amount got deducted but order id not received for sand through axis website in your paytm mobile solution pvt.

                            could you please provide payment id and merchant id for refund.
                            Here it is trassation details INB/[protected]/PAYTM MOBILE SOLUTIONS PVT.

                            Thank you,
                            Mahesh.S
                            [protected]
                            mail id# [protected]@gmail.com
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                              G
                              garv993597
                              from Noida, Uttar Pradesh
                              Apr 26, 2019
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                              There was no linking/self-authorization to getwoo dating app with my paytm account. Even then, getwoo did the renewal of my subscription on 26st april 2019 without asking for my authorization, due to which i lost 300 rupees from my wallet
                              Paytm wallet txn id:[protected]
                              Order id :[protected]-7149783

                              Please discontinue my subscription as i can't do it from paytm account because i can't see myself subscribed. And getwoo is also not responding to my concerns.

                              Initiate refund asap.

                              With regards,

                              Gaurav
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                                M
                                m-singh
                                from Noida, Uttar Pradesh
                                Apr 26, 2019
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                                Address: Ghaziabad, Uttar Pradesh, 201013

                                From last 72 hrs chasing paytm people just because i am not able to apply the promo code flynew. They people kept me on hold for 53 minutes and than disconnected the call without resolution without informing. Flight prices got increased. I have shared the screenshot all the relevant information. From past 48 hrs they are saying to resolve the issue in 48hrs.
                                View replies
                                I had an in app purchase of rupees 79/- from the game PUBG.. The amount being deducted from my account to the times of money, is not reflected in the app.

                                Please do the refund as early
                                The amount being deducted is shown in the account summary screenshot. please do the needful.
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                                  D
                                  Dhruv Burman
                                  from New Delhi, Delhi
                                  Apr 25, 2019
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                                  Address: 122018

                                  I booked a ticket at 8.55pm for avengers Endgame using my wallet balance but the transaction is pending it says wait half an hour but it's been more than 1 hour now. I could have booked on book my show or anywhere else using paytm gateway. I used paytm to book the ticket but they're not replying to my complaint also
                                  What are the steps to be followed to get the ticket booked or money refunded. I'm a college student without too many funds and can't afford to book elsewhere while I wait for this to be resolved.
                                  I need to see how they defeat thanos, come on!
                                  View replies
                                  The money was not refunded to our account on cancilation rail ticket the pnr number is [protected] please solve our problem.
                                  REQUESTED BY PUROHITH RAMESH.
                                  Reply
                                  Purohith Ramesh's reply, Apr 23, 2019
                                  The money was not refunded to our account on cancilation rail ticket the pnr number is 6424348841 please solve our problem.
                                  REQUESTED BY PUROHITH RAMESH.
                                  Purohith Ramesh's reply, Apr 23, 2019
                                  Please solve it
                                  Earphones are defective
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                                    K
                                    Kebla pal
                                    from Puruliya, West Bengal
                                    Apr 25, 2019
                                    Resolved
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                                    Resolved

                                    Website: Paytm payment bank

                                    I transfer 1000rupee form my paytm payment bank account to another paytm payment bank account .This time money is deducted from my bank account but not credited another paytm payment bank account. Then I contact paytm customer care number but they tell me wait 10working days but money is not credited in my account . I can't understand that I find my money . My trajection no[protected].
                                    May 2, 2019
                                    Complaint marked as Resolved 
                                    this time they raise a charge back and tell me wait 25days .
                                    Apr 25, 2019
                                    Updated by Kebla pal                                     I can't understand paytm refund my money

                                    Apr 25, 2019
                                    Updated by Kebla pal                                     Sir, paytm payment bank can not refund my1000rupee.

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                                      varunahuja_20
                                      from Noida, Uttar Pradesh
                                      Apr 25, 2019
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                                      Address: New Delhi, Delhi, 110065

                                      I have made a payment for participation in a Job fair to be held in JLN Stadium on 26/04/1997 conducted by company called Empzilla . I have registered for the event and also made a payment of Rs. 200 using PayTm, the thing is that the amount was deducted from my PayTm wallet for the registration but no comfirmation from Empzilla has come. Don't know what is happening?
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                                        D
                                        Dhamlo Kherala
                                        from Mumbai, Maharashtra
                                        Apr 25, 2019
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                                        Address: Gandhinagar, Gujarat, 382028

                                        I was making recharge of 498 rs through jio app and i choose the upi payment mode using paytm.then i entered the ammount made a transaction .but still my recharge isnit yet activated.i have the upi ref ID. For the transaction done to reliance jio infocom UPI [protected]@citibank.I want my recharge done what should i do? I made thus transaction on 25 april [12:06:56 AM].my UPI ref ID id of transction is[protected].
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