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PayTM Mobile Solutions Complaints & Reviews

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Updated: Apr 23, 2025
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PayTM Mobile Solutions reviews & complaints page 109

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I
Idhaya Kani
Apr 16, 2019
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Address: 600013

I tried to pay my act broadband bill using paytm app but the amount got deducted from my credit card and its added to paytm as gift voucher.The amount didn't went to act broadband bill
Please reverse the amount which is came as paytm voucher immediately
Please rectify these mistakes in future...
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    R
    Ricky d
    from Mumbai, Maharashtra
    Apr 16, 2019
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    Address: Bangalore, Bangalore, Karnataka

    Hi,

    I purchased a vehicle and got new codes for electricity, recharge.

    But when i try to apply it, it's not working.
    I'm fed up with this issue in paytm

    Just check and contact me at [protected]

    I have went and complaint in the office of kormangala they tell us it's not my problem.
    Careless behavior.
    It's not fair
    Kindly check

    Thanks
    Mahendran
    +2 photos
    Mera frend ko money veza Lekin success but he not get plz help

    codes are not working - Comment #3406980 - Image #0
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      K
      Karan Mandloi
      from Raipur, Chhattisgarh
      Apr 16, 2019
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      Address: INDORE, Indore, Madhya Pradesh, 452001

      Dear sir,

      I am karan mandloi mo. No. [protected]

      Mene dt 29.03.19 ko paytm ke dwara hans travels ki ticket book ki thi jiska refrence no. H medr/one97/commun/224292 transection fail ho gya tha or mere a/c se 2750 rs less ho gye the jo ki abhi tk return nhi aaye.

      Hans wale bol rhe h ki unko pese nhi mile h.

      To pir mera pesa kha gya or kb wapas aayega.
      +1 photos
      I recharge jio amount -399, date-17/02/2019, time -5:29pm by Paytm upi my Payment deducted in our account but recharge not succeed I campalant Paytm my payment issue but paytm not help.

      payment not refund medr/one97/commun/224292 - Comment #3406914 - Image #0
      SURAJ PANDEY OFFICIAL's reply, Apr 16, 2019
      My payment not a successful and no refund in my bank account
      IRCTC ticket having PNR No.-[protected] has been cancelled on amount of Rs.975/- refunded by IRCTC but wallet balance yet not credited for paytm transaction ID No.-[protected]
      cancelation refund id :[protected]

      payment not refund medr/one97/commun/224292 - Comment #3406988 - Image #0
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        C
        Chaitanya Bharat
        from Bengaluru, Karnataka
        Apr 16, 2019
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        Address: 560037

        Paytm electronic voucher for domino's pizza for 500 rupees bought on 27feb. Have made a order for 100 rupees with the 500 rupees voucher and utilized 100 bucks out of 500 rupees. Next time when tried to use voucher, voucher does not work anywhere. The instructions does not states that a voucher can be used only once. When contacted paytm customer care, they were saying refer to instructions whereas nothing present in instructions. Please help in resolving the evoucher problem. Please refer to attached screenshots.
        +3 photos
        Jun 13, 2019
        Updated by Chaitanya Bharat
        No re[censored]ion. No response.
        Sir, I paid Rs. 945.00 for 2(two) Railway Retiring room at Bilaspur bearing PNR No [protected] and Train No 12860 for the date of 15/04/2019. from my ICICI Bank. But not yet they received. How can I refund it.
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          N
          Nagaraj Nags
          from Delhi, Delhi
          Apr 15, 2019
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          Address: 1058 3rd emain 9th cross kamanahalli, 560084

          Paid Rs.690 (Gift Voucher: Rs 690) to Misra at Apr 13, 2019 19:00:04 . Order ID:[protected] . Updated Balance: Gift Voucher- Rs 0

          Paid Rs.1559 (Gift Voucher: Rs 1559) to Misra at Apr 13, 2019 18:54:15 . Order ID:[protected] . Updated Balance: Gift Voucher- Rs 0

          The above details of the product is placed and amount is been deducted but we have not received any product availability details.. Please cancel and return the amount to the same account.. Not satisfactory about the services.
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            R
            rahulrajawat99
            from New Delhi, Delhi
            Apr 15, 2019
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            To whomsoever it may concern,
            My name is Rahul Rajawat i use [protected] as my registered paytm no. and the booking id is [protected] .
            I booked a flight ticket by Jet Airways which got cancelled by the airlines now since 25th march i am complaining for my refund but the paytm just gives me 5-7 days time and does nothing and this has been happening since 21 days till today and i am getting no satisfactory reason for the delay.
            Kindly guide what should I do in order to get my refund i.e. roughly 14K.
            I have unsubscribed getwoo but still they are deducting rs 600 from paytm without my knowledge.it has happened twice.please refund 1200 as soon as possible
            To the author Rahul Rajawat,

            You can not address the complaint on money matters to whom it may concern.

            1. The e-ticket is not seen / not attached. The notification of the cancellation is not attached.

            Nobody has a duty to reply to anonymous or to an unidentified compalint.

            If the author needs the compensation and does not know the rules, the author has 2 options

            1. To forget about unidentified refund, or

            2. To hire the professional aiming to bring the legal case in the dictrict court.

            The professioanal, whom you are due to pay, must explain the expected amount.
            Expected expences start from rs 4100 + expectation: judgement + reward.

            sr manager for ICAO / IATA irregulation matters
            Aryan engineers ltd.
            requests for legal assistance can be submitted along with documents to e--mail:
            aryan @ vivaldi.net
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              P
              Puneet_Tomar
              from Mumbai, Maharashtra
              Apr 15, 2019
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              Website: www.timesofmoney.com

              3600 rs. Were deducted from my account throught internet banking, it shows that money went to times of money limitied for in-app purchase but it does not went there.

              Thank you for using state bank internet banking. Reference no. For transaction of rs. 3600.0 from a/c ending 2635 to times of money limited on 15-apr-19 at 00:58 is igafxtgqf8. If not done by you, forward this sms from mobile number registered with sbi to [protected] to block your inb credentials.

              I want my money back... Please refund my money.
              +1 photos
              I'm ordered sony xav-w601 car stereo but paytm delivered local mp3 player I raised the return request but rejected my request I lost my money it's faking company my order I'd [protected]

              3600 inr deducted from account - Comment #3405956 - Image #0
              3600 inr deducted from account - Comment #3405956 - Image #1
              3600 inr deducted from account - Comment #3405956 - Image #2
              3600 inr deducted from account - Comment #3405956 - Image #3
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                P
                prasad3002
                Apr 14, 2019
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                I have booked flght ticket and unfortunately flight got cancelled, but I still dint get my refund.
                its 3 weeks completed.
                i have paid 17877 INR. Please help. It is frustrating and a poor service that was not expected.
                kindly look into it

                Name of traveller: Prasad Naik
                Confirmation number:SLXPXK
                paytm Order number: [protected]
                +1 photos
                Apr 20, 2019
                Updated by prasad3002
                Still no response from Pay Tm
                To the author mr Prasad Naik

                In brief, such type of cases can be resolved via the adjudication of the court only in India.
                As all replies of air carriers are uselss for pasengers in 99, 9% requests.

                The legal assistance before the authority of India can cost you from Rs 4000, upon all circumstances of the case. pluss government charges from rupees 2000.

                So, be ready to collect and to produce each related document:-

                1. Primary e-ticket or PNR + INVOICE (see name of the document);

                2. Full copy of the notification on cancellation or
                your explanation regarding circumstances of your knowledge on cancellation / delay in 1-2 sentences;

                3. Copy of your own complaint following the notification of cancellation, delay, if you had submitted it; it must produce date, your pnr, full name.

                5. Copy of reply of air carrier / travel agent, if they issued in 10 days max.

                All documents have to be in PDF or in the best resolution quality.

                Following your complaint, the respnder has a duty to analyse it,
                reverse back to you with the details of the offer in 7-10 days,
                if your documents are sufficent to conclude on the eligibility of the compensation and, if you had requested the compensation from the offender.

                Regards.

                sr manager for ICAO / IATA irregultons matters
                Aryan enginners ltd, UK
                e--mail : aryan @vivaldi.net / < aryan(at)vivaldi.net >
                Mr. Prasad Naik

                -- reply after your insered the attachment at this site--

                You misunderstood.
                The above reservation was cancelled, so it does not valid.
                You need the other and all documents in order to start the procedure(s).

                If you agree to pay for the legal assitance aiming to get the compensation,
                you are welcome to submit the request with all relevant documents
                to the stated email address.

                Folwing your submission, we analyse it and be back within 72 hours.

                Regards.

                sr manager for ICAO / IATA irregultons matters
                Aryan enginners ltd
                aryan @ vivaldi.net
                [delete spaces]
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                  B
                  bhaumikdesai4289
                  from Gurgaon, Haryana
                  Apr 14, 2019
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                  Paytm account linked with my mobile number is [protected]. I was updating personal details in my paytm and suddenly logged out. Tried logging in again but every time it was showing invalid otp. Tried login using email id. it shows that email id is not registered. Tried calling using IVR, not able to talk to the customer care agent. When entering otp in IVR again it says invalid otp. Not able to open any of the paytm app. Not received any solution yet even after tweeting to them. Worst service. How an active account suddenly disappeared? If any fraud will happen to my account paytm will be responsible for that.
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                    V
                    Viren Sachdev
                    from Bengaluru, Karnataka
                    Apr 14, 2019
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                    Address: 560043

                    I had done a merchant voucher purchase on 1st April using paytm upi, merchant did not approve purchase but money got deducted but it was immediately refunded or credited back to my personal account, but a re-debit was done and paytm took my money again which was worth 3000/- . I have sent screenshots to them as proof, but they don’t care to refund or respond or acknowledge that fact. It’s been 12 days since they have my money. I want to register a legal case against them and sue them for this. I have attached proof of screenshot where money was first credited and then debited
                    +1 photos
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                      S
                      Sudippapan
                      from Kolkata, West Bengal
                      Apr 14, 2019
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                      Address: 1st Floor Devika Tower Nehru Place, New Delhi- 110019, New Delhi, Delhi

                      I have done spice Jet booking through Paytm mobile solutions on 14th April 2019 and the amount of booking was deducted from the account and was paid to Paytm mobile solutions.

                      But neither any booking confirmation received nor the amount was refunded.

                      No PNR generated in Spice Jet booking and all the customer care nos for Paytm Mobile Solution were incommunicable.

                      This Paytm mobile solutions should be slammed and prosecuted for such fradulance.

                      Also investigation should be carried out against Spice Jet since why the PNR could not be generated though the amount was deducted.
                      To the author,

                      where is PM receipt, which show any resrvation?
                      As I purchased Activa online with promo code AUTOECO7000. but fully 7000 cash back not received

                      spice jet booking through paytm mobile solutions - Comment #3405933 - Image #0
                      spice jet booking through paytm mobile solutions - Comment #3405933 - Image #1
                      spice jet booking through paytm mobile solutions - Comment #3405933 - Image #2
                      spice jet booking through paytm mobile solutions - Comment #3405933 - Image #3
                      spice jet booking through paytm mobile solutions - Comment #3405933 - Image #4
                      spice jet booking through paytm mobile solutions - Comment #3405933 - Image #5
                      spice jet booking through paytm mobile solutions - Comment #3405933 - Image #6
                      Till time no response
                      supervisor's reply, Apr 21, 2019
                      To anonimous author,
                      1st Floor Devika Tower Nehru Place,
                      New Delhi- 110019, Delhi, India

                      https://www.consumercomplaints.in/jet-airways-flight-cancellation-in-last-minute-c2301301#c3408798
                      https://www.consumercomplaints.in/make-my-trip-refusal-to-refund-money-and-cheat...
                      All details with screenshot attached with order
                      supervisor's reply, Apr 22, 2019
                      You presented the set of the indeffinite words - probably, the screenshots of your mobile phone set. - a spam or ads of unknown operator, has nothing comon with the order.

                      There is no any identification of (1)the passenger (2) receipt (3) paid amount, currency (4) reason of the refund (5) own complaint of the customer

                      Option 1.
                      You can hire the professional for agreed fee, in order to get a refund / compensation .
                      If you hire the professional, you will require to do work also - to presnet the copies of the documents or to explain the other conditions

                      2. Option 2. you can forget about the posisble payment and refund / compensation.
                      supervisor's reply, Apr 22, 2019
                      Time limit for your action 26 April 2019.

                      After 26 April 2019 your expectation to get money back have almost zero chances.

                      sr manager for ICAO / IATA irregulations matters (Asia and Europe)
                      Aryan engineers Ltd
                      for request with documents email
                      aryan @ vivaldi.net
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                        K
                        kanu26
                        from Jalandhar, Punjab
                        Apr 14, 2019
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                        I purchase a ebook via google play and the money was deducted from my bank, but i did not get the purchase i paid for and i didn't even receive the receipt. But the amount is debited from my account and not yet refunded. Kindly look into this matter and resolve issue and please make sure that the amount is refunded. I've attached the proof regarding the payment.
                        Apr 14, 2019
                        Updated by kanu26
                        ref id [protected]IGAFXQIYC7
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                          O
                          Onkar Agarwal
                          from Mumbai, Maharashtra
                          Apr 14, 2019
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                          I have done an online transaction on paytm to buy school books from a stationary store Sureka Book house on 2nd April but book store was not in capacity to deliver within the day so I have to cancell the transaction and bought books from there only but off-line. Since then I am asking for refund from both ends but not yet I have been given solution.Both the parties (Sureka store, and Paytm) are putting blame on each other and I am in mid feeling helpless. My all efforts of calling to paytm helpline number is going in vain .Please help me in this regard as such behaviour from such a reputable company is unacceptable.
                          My complain id with paytm is[protected]
                          Regards,
                          Onkar Agarwal
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                            G
                            grshahca
                            from Mumbai, Maharashtra
                            Apr 14, 2019
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                            Address: Noida, Gautam Buddh Nagar, Uttar Pradesh, 201301

                            I subscribed to Paytm first plan under the offer of INR 100 cash back. However, i did not get the cashback. When i wrote down to Paytm team, they gave me reckless reply of me being not KYC verified customer. However, i was kyc verified customer at the time of subscribing. Find attached snapshots. The Paytm team speaks rudely and disrespectfully. I am worried about customers after payments bank licence granted to people like Vijay Shekhar Sharma.

                            Used ID: [protected]@gmail.com
                            Query Ref No:[protected],[protected],[protected]

                            I want the order to be reversed or the promised cashback.
                            +3 photos
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                              J
                              Jatingaba28
                              from Hyderabad, Telangana
                              Apr 13, 2019
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                              It's been over 2 months of my kyc problem.

                              I completed my kyc with agent around 2 months back but my kyc wasn't done and bank account didn't open either.

                              Later contacting them they said they'll delete my account and make it a full kyc account through previous given details at the time of kyc and told me not to create a account again until told by a paytm employee.

                              They deleted my paytm account. And it's been 15 days i haven't recieved a call from paytm to reopen my account and now when i created the account it shows all my documents are already in use like pan card, aadhar, or passport all of them are already in use and now i cannot even activate my wallet nor do any kyc process
                              Absolutely pathetic paytm.

                              Paytm no [protected]
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                                K
                                Kalyan Donepudi
                                from Hyderabad, Telangana
                                Apr 13, 2019
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                                Address: 500083

                                I have placed the order on 31st march, 2019. I have purchased this on application of coupon code of cashback of 1250/-. And after few days it got delayed due to some aspects. I have spoke to the customer care of the paytm. They have said me to wait for few days. And i have waited as they said but today they have cancelled it. And i spoke to them they are saying sorry to me.
                                Please, my hearty request to all indians, non-indians to not to purchase from it.
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                                  D
                                  Deepak10011
                                  from Mumbai, Maharashtra
                                  Apr 12, 2019
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                                  Address: Near mousham vibhag m.d.v colony, Bikaner, Rajasthan, 334001

                                  Order i'd - [protected]
                                  Order date - 22 march 2019
                                  Delivery date - 27 march 2019
                                  I have ordered a jbl clip 3 from paytm for 3199 rs and i have got a cashback of 320. But i received a different product on delivery. The product that i received is a non branded small speaker which almost cost around 100 to 150 rs. I have called many times to paytm's customer care and have filed a return request but they rejected. I want my refund and this product should be picked up from my home. Pls kindly initiate my refund.
                                  +1 photos
                                  +1 videos
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                                    A
                                    anupvijaygupta
                                    from Mumbai, Maharashtra
                                    Apr 12, 2019
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                                    Address: Thane, Thane, Maharashtra, 400601
                                    Website: paytm.com

                                    Hi,
                                    I had booked train ticket via paytm on 23/10/2018
                                    Journey date 27/10/2018 but due some reason i canceled the ticket and filed tdr on the same date. Irctc initiated (26/11/2018) refund from there end but paytm have not refund my money yet.
                                    Even though i have raised this issue with paytm and they are not giving me answer to query whenever i called them, they are telling me your query will be solved within 24 hrs but failed to resolved from 1 week.

                                    Ticket details:-
                                    Pnr no [protected]
                                    Journey date:- 27/10/2019
                                    Name :- ashish gupta
                                    Transaction id :- [protected]

                                    Refunf details:-
                                    Settlement id:- [protected]
                                    Bank refund transection id:- [protected]

                                    Actual refund date:- 26/11/2018
                                    Apr 13, 2019
                                    Updated by anupvijaygupta
                                    Thanks you. My complaint has been resolved..
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                                      Priy953
                                      from Mumbai, Maharashtra
                                      Apr 12, 2019
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                                      Address: Deoghar, Jharkhand, 814112

                                      My paytm no. [protected]. I order a sony bluetooth speakers of 3495 but paytm sent me low price photron bluetooth speaker. And paytm didn't want to understand my concern and so the company rejected my return request and not want to help me. So please help me to get my refund. My order i'd no. Is [protected]. I call customer service but no update can full fill my concern and i also share him many photos related to order.
                                      +5 photos
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                                        R
                                        Realjeet
                                        from Mumbai, Maharashtra
                                        Apr 12, 2019
                                        Apr 27, 2024
                                        This thread was updated on Apr 27, 2024
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                                        My wallet misused from paytm. Please take quick action. I am totally unaware of this transaction. Paytm allowed this transaction to someone without any otp.
                                        My registered mobile number with paytm is [protected]
                                        Transaction date: 12 apr
                                        Transaction time: 10:09 am

                                        Please find attached screenshot for more details.

                                        Kindly give quick solution as this is totally fraud.
                                        +1 photos
                                        Apr 27, 2024
                                        Updated by Realjeet
                                        Not resolved yet
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