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PayTM Mobile Solutions Complaints & Reviews

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Updated: Apr 23, 2025

Complaints 20045

Resolved

1743

Unresolved

18302

Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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PayTM Mobile Solutions reviews & complaints page 109

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Scam
Paytm not refuding my money

On 12 th april i had transferred 3000 rupees from my Paytm bank account to my Bank of Baroda account through upi.But Money is still not credited to my account till yet.
Upi id of transaction is[protected].

I had talked to Customer care of bank of baroda they said we have reversed your money back to your paytm payments bank.but paytm is not refunding my money.i had call recorded of bank of baroda customer care as a proof

Resolve my issue immediately.

Account name:-ajij
Account name:[protected]
Upi id of transaction is[protected]
Amount:-3000 rupees.

+1 photos

Jun 8, 2019

Complaint marked as Resolved

Thank you sir my complain is now resolved

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Address: 600013

I tried to pay my act broadband bill using paytm app but the amount got deducted from my credit card and its added to paytm as gift voucher.The amount didn't went to act broadband bill
Please reverse the amount which is came as paytm voucher immediately
Please rectify these mistakes in future...

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Address: Bangalore, Bangalore, Karnataka

Hi,

I purchased a vehicle and got new codes for electricity, recharge.

But when i try to apply it, it's not working.
I'm fed up with this issue in paytm

Just check and contact me at [protected]

I have went and complaint in the office of kormangala they tell us it's not my problem.
Careless behavior.
It's not fair
Kindly check

Thanks
Mahendran

+2 photos

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A

Avijitmaji111

from Mumbai, Maharashtra

Apr 16, 2019

Mera frend ko money veza Lekin success but he not get plz help

codes are not working - Comment #3406980 - Image #0

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Address: INDORE, Indore, Madhya Pradesh, 452001

Dear sir,

I am karan mandloi mo. No. [protected]

Mene dt 29.03.19 ko paytm ke dwara hans travels ki ticket book ki thi jiska refrence no. H medr/one97/commun/224292 transection fail ho gya tha or mere a/c se 2750 rs less ho gye the jo ki abhi tk return nhi aaye.

Hans wale bol rhe h ki unko pese nhi mile h.

To pir mera pesa kha gya or kb wapas aayega.

+1 photos

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S

SURAJ PANDEY OFFICIAL

from Delhi, Delhi

Apr 16, 2019

I recharge jio amount -399, date-17/02/2019, time -5:29pm by Paytm upi my Payment deducted in our account but recharge not succeed I campalant Paytm my payment issue but paytm not help.

payment not refund medr/one97/commun/224292 - Comment #3406914 - Image #0

SURAJ PANDEY OFFICIAL's reply, Apr 16, 2019

My payment not a successful and no refund in my bank account

A

Akash Jaipuria

from Nagram, Uttar Pradesh

Apr 16, 2019

IRCTC ticket having PNR No.-[protected] has been cancelled on amount of Rs.975/- refunded by IRCTC but wallet balance yet not credited for paytm transaction ID No.-[protected]
cancelation refund id :[protected]

payment not refund medr/one97/commun/224292 - Comment #3406988 - Image #0

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Address: 560037

Paytm electronic voucher for domino's pizza for 500 rupees bought on 27feb. Have made a order for 100 rupees with the 500 rupees voucher and utilized 100 bucks out of 500 rupees. Next time when tried to use voucher, voucher does not work anywhere. The instructions does not states that a voucher can be used only once. When contacted paytm customer care, they were saying refer to instructions whereas nothing present in instructions. Please help in resolving the evoucher problem. Please refer to attached screenshots.

+3 photos

Jun 13, 2019

Updated by Chaitanya Bharat No re[censored]ion. No response.

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A

[email protected]

from Digboi, Assam

Apr 16, 2019

Sir, I paid Rs. 945.00 for 2(two) Railway Retiring room at Bilaspur bearing PNR No [protected] and Train No 12860 for the date of 15/04/2019. from my ICICI Bank. But not yet they received. How can I refund it.

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Address: 1058 3rd emain 9th cross kamanahalli, 560084

Paid Rs.690 (Gift Voucher: Rs 690) to Misra at Apr 13, 2019 19:00:04 . Order ID:[protected] . Updated Balance: Gift Voucher- Rs 0

Paid Rs.1559 (Gift Voucher: Rs 1559) to Misra at Apr 13, 2019 18:54:15 . Order ID:[protected] . Updated Balance: Gift Voucher- Rs 0

The above details of the product is placed and amount is been deducted but we have not received any product availability details.. Please cancel and return the amount to the same account.. Not satisfactory about the services.

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To whomsoever it may concern,
My name is Rahul Rajawat i use [protected] as my registered paytm no. and the booking id is [protected] .
I booked a flight ticket by Jet Airways which got cancelled by the airlines now since 25th march i am complaining for my refund but the paytm just gives me 5-7 days time and does nothing and this has been happening since 21 days till today and i am getting no satisfactory reason for the delay.
Kindly guide what should I do in order to get my refund i.e. roughly 14K.

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Y

yashjain002

from Bengaluru, Karnataka

Apr 16, 2019

I have unsubscribed getwoo but still they are deducting rs 600 from paytm without my knowledge.it has happened twice.please refund 1200 as soon as possible

supervisor

Apr 17, 2019

To the author Rahul Rajawat,

You can not address the complaint on money matters to whom it may concern.

1. The e-ticket is not seen / not attached. The notification of the cancellation is not attached.

Nobody has a duty to reply to anonymous or to an unidentified compalint.

If the author needs the compensation and does not know the rules, the author has 2 options

1. To forget about unidentified refund, or

2. To hire the professional aiming to bring the legal case in the dictrict court.

The professioanal, whom you are due to pay, must explain the expected amount.
Expected expences start from rs 4100 + expectation: judgement + reward.

sr manager for ICAO / IATA irregulation matters
Aryan engineers ltd.
requests for legal assistance can be submitted along with documents to e--mail:
aryan @ vivaldi.net

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Website: www.timesofmoney.com

3600 rs. Were deducted from my account throught internet banking, it shows that money went to times of money limitied for in-app purchase but it does not went there.

Thank you for using state bank internet banking. Reference no. For transaction of rs. 3600.0 from a/c ending 2635 to times of money limited on 15-apr-19 at 00:58 is igafxtgqf8. If not done by you, forward this sms from mobile number registered with sbi to [protected] to block your inb credentials.

I want my money back... Please refund my money.

+1 photos

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S

senthil reddy

from Mumbai, Maharashtra

Apr 15, 2019

I'm ordered sony xav-w601 car stereo but paytm delivered local mp3 player I raised the return request but rejected my request I lost my money it's faking company my order I'd [protected]

3600 inr deducted from account - Comment #3405956 - Image #0

3600 inr deducted from account - Comment #3405956 - Image #1

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3600 inr deducted from account - Comment #3405956 - Image #3

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I have booked flght ticket and unfortunately flight got cancelled, but I still dint get my refund.
its 3 weeks completed.
i have paid 17877 INR. Please help. It is frustrating and a poor service that was not expected.
kindly look into it

Name of traveller: Prasad Naik
Confirmation number:SLXPXK
paytm Order number: [protected]

+1 photos

Apr 20, 2019

Updated by prasad3002 Still no response from Pay Tm

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supervisor

Apr 15, 2019

To the author mr Prasad Naik

In brief, such type of cases can be resolved via the adjudication of the court only in India.
As all replies of air carriers are uselss for pasengers in 99, 9% requests.

The legal assistance before the authority of India can cost you from Rs 4000, upon all circumstances of the case. pluss government charges from rupees 2000.

So, be ready to collect and to produce each related document:-

1. Primary e-ticket or PNR + INVOICE (see name of the document);

2. Full copy of the notification on cancellation or
your explanation regarding circumstances of your knowledge on cancellation / delay in 1-2 sentences;

3. Copy of your own complaint following the notification of cancellation, delay, if you had submitted it; it must produce date, your pnr, full name.

5. Copy of reply of air carrier / travel agent, if they issued in 10 days max.

All documents have to be in PDF or in the best resolution quality.

Following your complaint, the respnder has a duty to analyse it,
reverse back to you with the details of the offer in 7-10 days,
if your documents are sufficent to conclude on the eligibility of the compensation and, if you had requested the compensation from the offender.

Regards.

sr manager for ICAO / IATA irregultons matters
Aryan enginners ltd, UK
e--mail : aryan @vivaldi.net / < aryan(at)vivaldi.net >

supervisor

Apr 20, 2019

Mr. Prasad Naik

-- reply after your insered the attachment at this site--

You misunderstood.
The above reservation was cancelled, so it does not valid.
You need the other and all documents in order to start the procedure(s).

If you agree to pay for the legal assitance aiming to get the compensation,
you are welcome to submit the request with all relevant documents
to the stated email address.

Folwing your submission, we analyse it and be back within 72 hours.

Regards.

sr manager for ICAO / IATA irregultons matters
Aryan enginners ltd
aryan @ vivaldi.net
[delete spaces]

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Paytm account linked with my mobile number is [protected]. I was updating personal details in my paytm and suddenly logged out. Tried logging in again but every time it was showing invalid otp. Tried login using email id. it shows that email id is not registered. Tried calling using IVR, not able to talk to the customer care agent. When entering otp in IVR again it says invalid otp. Not able to open any of the paytm app. Not received any solution yet even after tweeting to them. Worst service. How an active account suddenly disappeared? If any fraud will happen to my account paytm will be responsible for that.

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Address: 560043

I had done a merchant voucher purchase on 1st April using paytm upi, merchant did not approve purchase but money got deducted but it was immediately refunded or credited back to my personal account, but a re-debit was done and paytm took my money again which was worth 3000/- . I have sent screenshots to them as proof, but they don’t care to refund or respond or acknowledge that fact. It’s been 12 days since they have my money. I want to register a legal case against them and sue them for this. I have attached proof of screenshot where money was first credited and then debited

+1 photos

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Address: 1st Floor Devika Tower Nehru Place, New Delhi- 110019, New Delhi, Delhi

I have done spice Jet booking through Paytm mobile solutions on 14th April 2019 and the amount of booking was deducted from the account and was paid to Paytm mobile solutions.

But neither any booking confirmation received nor the amount was refunded.

No PNR generated in Spice Jet booking and all the customer care nos for Paytm Mobile Solution were incommunicable.

This Paytm mobile solutions should be slammed and prosecuted for such fradulance.

Also investigation should be carried out against Spice Jet since why the PNR could not be generated though the amount was deducted.

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supervisor

Apr 15, 2019

To the author,

where is PM receipt, which show any resrvation?

S

somnath sonawane

from Raipur, Chhattisgarh

Apr 15, 2019

As I purchased Activa online with promo code AUTOECO7000. but fully 7000 cash back not received

spice jet booking through paytm mobile solutions - Comment #3405933 - Image #0

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spice jet booking through paytm mobile solutions - Comment #3405933 - Image #6

S

somnath sonawane

from Raipur, Chhattisgarh

Apr 18, 2019

Till time no response

supervisor's reply, Apr 21, 2019

To anonimous author,
1st Floor Devika Tower Nehru Place,
New Delhi- 110019, Delhi, India

https://www.consumercomplaints.in/jet-airways-flight-cancellation-in-last-minute-c2301301#c3408798

supervisor

Apr 21, 2019

https://www.consumercomplaints.in/make-my-trip-refusal-to-refund-money-and-cheat...⇄

S

somnath sonawane

from Raipur, Chhattisgarh

Apr 22, 2019

All details with screenshot attached with order

supervisor's reply, Apr 22, 2019

You presented the set of the indeffinite words - probably, the screenshots of your mobile phone set. - a spam or ads of unknown operator, has nothing comon with the order.

There is no any identification of (1)the passenger (2) receipt (3) paid amount, currency (4) reason of the refund (5) own complaint of the customer

Option 1.
You can hire the professional for agreed fee, in order to get a refund / compensation .
If you hire the professional, you will require to do work also - to presnet the copies of the documents or to explain the other conditions

2. Option 2. you can forget about the posisble payment and refund / compensation.

supervisor's reply, Apr 22, 2019

Time limit for your action 26 April 2019.

After 26 April 2019 your expectation to get money back have almost zero chances.

sr manager for ICAO / IATA irregulations matters (Asia and Europe)
Aryan engineers Ltd
for request with documents email
aryan @ vivaldi.net

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I purchase a ebook via google play and the money was deducted from my bank, but i did not get the purchase i paid for and i didn't even receive the receipt. But the amount is debited from my account and not yet refunded. Kindly look into this matter and resolve issue and please make sure that the amount is refunded. I've attached the proof regarding the payment.

Apr 14, 2019

Updated by kanu26 ref id [protected]IGAFXQIYC7

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I have done an online transaction on paytm to buy school books from a stationary store Sureka Book house on 2nd April but book store was not in capacity to deliver within the day so I have to cancell the transaction and bought books from there only but off-line. Since then I am asking for refund from both ends but not yet I have been given solution.Both the parties (Sureka store, and Paytm) are putting blame on each other and I am in mid feeling helpless. My all efforts of calling to paytm helpline number is going in vain .Please help me in this regard as such behaviour from such a reputable company is unacceptable.
My complain id with paytm is[protected]
Regards,
Onkar Agarwal

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Address: Noida, Gautam Buddh Nagar, Uttar Pradesh, 201301

I subscribed to Paytm first plan under the offer of INR 100 cash back. However, i did not get the cashback. When i wrote down to Paytm team, they gave me reckless reply of me being not KYC verified customer. However, i was kyc verified customer at the time of subscribing. Find attached snapshots. The Paytm team speaks rudely and disrespectfully. I am worried about customers after payments bank licence granted to people like Vijay Shekhar Sharma.

Used ID: [protected]@gmail.com
Query Ref No:[protected],[protected],[protected]

I want the order to be reversed or the promised cashback.

+3 photos

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It's been over 2 months of my kyc problem.

I completed my kyc with agent around 2 months back but my kyc wasn't done and bank account didn't open either.

Later contacting them they said they'll delete my account and make it a full kyc account through previous given details at the time of kyc and told me not to create a account again until told by a paytm employee.

They deleted my paytm account. And it's been 15 days i haven't recieved a call from paytm to reopen my account and now when i created the account it shows all my documents are already in use like pan card, aadhar, or passport all of them are already in use and now i cannot even activate my wallet nor do any kyc process
Absolutely pathetic paytm.

Paytm no [protected]

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Address: 500083

I have placed the order on 31st march, 2019. I have purchased this on application of coupon code of cashback of 1250/-. And after few days it got delayed due to some aspects. I have spoke to the customer care of the paytm. They have said me to wait for few days. And i have waited as they said but today they have cancelled it. And i spoke to them they are saying sorry to me.
Please, my hearty request to all indians, non-indians to not to purchase from it.

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Address: Near mousham vibhag m.d.v colony, Bikaner, Rajasthan, 334001

Order i'd - [protected]
Order date - 22 march 2019
Delivery date - 27 march 2019
I have ordered a jbl clip 3 from paytm for 3199 rs and i have got a cashback of 320. But i received a different product on delivery. The product that i received is a non branded small speaker which almost cost around 100 to 150 rs. I have called many times to paytm's customer care and have filed a return request but they rejected. I want my refund and this product should be picked up from my home. Pls kindly initiate my refund.

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Address: Thane, Thane, Maharashtra, 400601

Website: paytm.com

Hi,
I had booked train ticket via paytm on 23/10/2018
Journey date 27/10/2018 but due some reason i canceled the ticket and filed tdr on the same date. Irctc initiated (26/11/2018) refund from there end but paytm have not refund my money yet.
Even though i have raised this issue with paytm and they are not giving me answer to query whenever i called them, they are telling me your query will be solved within 24 hrs but failed to resolved from 1 week.

Ticket details:-
Pnr no [protected]
Journey date:- 27/10/2019
Name :- ashish gupta
Transaction id :- [protected]

Refunf details:-
Settlement id:- [protected]
Bank refund transection id:- [protected]

Actual refund date:- 26/11/2018

Apr 13, 2019

Updated by anupvijaygupta Thanks you. My complaint has been resolved..

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Address: Deoghar, Jharkhand, 814112

My paytm no. [protected]. I order a sony bluetooth speakers of 3495 but paytm sent me low price photron bluetooth speaker. And paytm didn't want to understand my concern and so the company rejected my return request and not want to help me. So please help me to get my refund. My order i'd no. Is [protected]. I call customer service but no update can full fill my concern and i also share him many photos related to order.

+5 photos

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