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PayTM Mobile Solutions Complaints & Reviews

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Updated: Oct 17, 2025

Complaints 20048

Resolved

1743

Unresolved

18305

Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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PayTM Mobile Solutions reviews & complaints page 108

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Address: Maheshwari Nagar, Coimbatore, Tamil Nadu, 641004

Hi,

On april 22, i tried booking tatkal tickets on irctc. I tried 4-5 times for payment via paytm gateway but all failed but i was charged for couple of times. Below are the details:
1. On debit card
Date: 22 apr 2019
Narration:[protected]-paytmirctcecatering
Cheque/ref no:[protected]
Amount: 1, 553.76

2. On credit card
Date: 22 apr 2019
Amount: 1, 569.72

Now on irctc it shows me 3 failed transactions with amount of 1541.96 each.

Have attached images as well.

Please initiate and update on refund process.

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Address: Krishna, Andhra Pradesh, 521201

Myself being a small tutor recently created a paytm merchant account. Asked my students transferred to my paytm account. They did transfer on dtd[protected]. Also got a confirmation that the money will be credited into my bank with 1 working day. Waited till[protected], hoping that money will be credited to bank account. Not credited, frustrated called them, but no response. They themselves aren't aware whats wrong. Not even able to initiate the refund. So irritating. If yu block the amount like that, how could i even survive?
The worst service ever and call themselves as most sincere.
Settlement ref no:[protected]
Order id[protected]

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The mobile solutions is charging internet handling fees. As part of digital india the transaction fees should be waived off. However, charging appx 37 rupees towards internet handling fees is not acceptable. Necessary action may be taken on the solution provide towards reducing the handling charges. The provider should not charge convenience charges which is against the digitisation move

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Address: House no.674, Village Mauli Jagran, Chandigarh, Chandigarh, Chandigarh, 160102

I have made a payment to paytem mobile solution vide transaction no.[protected] dated 22.04.2019 for rs.1999/- being purchase a camera but now i am unable to track my order. Please provide the contact details of the payee and status of order. The order was placed on amazonisshop7.co.in. I have try a lot to lodge the complaint at customer care number but no one responded.

+1 videos

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S

Shalvi Bhatiya

from Noida, Uttar Pradesh

Apr 24, 2019

Sorry, this seller does not deliver to Pincode 201301 yet.

M

misrarohit56

Apr 24, 2019

I am cancel ka rail ticket worth 1550rs but after 4 days refund.is not come in my bank account.

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I ordered a killer casual shoes from paytm and i received the wrong product.. At the time of placing the order the shoes were more in number.. Now its out of stock.. They r saying they don't have any solution.. Only thing they ll be able to do is refund the amount... If theres no assurance regardint the product we r ordering then why use this app... Ur service was the poorest compared to ur other competents.. Disappointed thoroughly... One more thing is when we buy a product u guys take its full price and give some amount as cash back.. For example let the product price be 799 and the casback amount is 160... Becoz i received a wrong product i m returning it.. At that time u ll only refund the 639rs and when it comes to ur cash back amount of 160 when we trying to transfer it back to our bank account u guys deduct 5 to 6 rs as transaction fee.. That is if we r buying a product for 799rs and returning the product, u only refund 793rs.. U r actually taking some amount everytime.. I m gonna file a complaint in consumer court regarding this... Thank u for ur service.
Never gonna use paytm ever again

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R

Ramsey Ramsey

from Hyderabad, Telangana

Apr 24, 2019

My paytm wallet is deducting Rs 900 every month with my permission and amount is transferred to getwoo app. This is illigal. I have complained to paytm staff also., but no response. Please any body help me in getting my amount back

K

kkrishh123

from Hyderabad, Telangana

Apr 24, 2019

Need KYC for Transactions but PAYTM KYC agents are not lifting calls. I complained about this issue paytm care via twitter on APR 17, 2019. But they are unable to respond. Without KYC they are not allowed to send money to any one. If they don't respond make it online approval. I called 4 kyc agents in hyderabad. No one is responded the call.

S

siddarthsahu

from Mumbai, Maharashtra

Apr 24, 2019

Mene 3500 rs tranfer kiye the paytm money bank ke through but jo bank me tranfer kiye the use abhi tk recieve nhi hue . Ye transfer kiye mujhe lag bhag 5 din hogye aur abhi tk mujhe ye amt mere dusre bank account me recieve nhi hue

S

Sharada prasad mishra

Apr 24, 2019

Product not received yet..showing delivered.

Unable to contact customer care and courier boy.

Out For Delivery: NJ's Woman Navy... (Order ID [protected]) will be delivered today by KRISHNATH ZORE, reachable on [protected]

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Address: Bareilly, Uttar Pradesh, 243201

I have ordered a mobile phone (redmi note 6pro) but I have received a dead phone of Nokia then I have requested to return the product but paytm team rejected the request then I have complaint in mall but paytm executive says me to do wait for resolution but after 12 days paytm investigator team give me a mail in which mentioned that the product was delivered that was correct which is totally wrong resolution I am not agree from this..
Delivery date_10/04/2019
Return request rejected date_12/04/2019
On 22nd April give me a wrong resolution..🤔🤔🤔😕😕😴😴...I think shopping on paytm mall totally waste of time and waste of money...

Apr 22, 2019

Updated by mohd Jalees I have ordered a mobile phone (redmi note 6 pro) of which parsal delivered on 10th April in which I have received a Nokia's dead phone then I have requested the return of product but on 12 th April request has been cancelled then I have complained in paytm mall then paytm executives says me to do wait pls our team is investigating with regarding your order pls wait to coming resolution on 22 Nd April paytm investigator team give me a mail in which mentioned that the product was delivered was correct😢😢😢😢 but I am not agree with this
Delivery date_10/04/2019(after 6-7 days of order placing)
Return request rejected date_12/04/2019
On 22nd/April/2019 denied the case of wrong product and says delivered product was correct 😢😢😢😕😕😕🤔🤔🤔totally waste of time and waste of money =shopping on paytm mall...I think after that's all

Apr 22, 2019

Updated by mohd Jalees Order I'd [protected] I requested to paytm mall ...pllsss resolve my issue

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Address: 110067

Website: paytm.com

On april 16 arounf 7.30 pm, i received 2 sms from bookmyshow. I had balance of rs.3825 on my paytm wallet and all of it was used up in these 2 transactions.
I immediately contacted paytm and their support has been very poor on this.
I asked them to give me details of the transactions as those were not authenticated and my data privacy was breached.
On this, they replied by saying..

We would like to inform you that we could share such details with police only, once they approach us with their official mail id. So request you to please ask the police to drop the mail to us at "[protected]@paytm.com"

Need your help with the above. Any additional you may require for doing the requisite, please let me know.

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V

Vikash9798

from Pune, Maharashtra

Apr 24, 2019

My self vikash kumar singh I transfer Amount 10000/-to wrong person and i also filed cashback form bot i dont receoved Amount yet.My trasaction id :S95670800 and Upi Reference No is[protected].The Amount Transfer on 19.12.2018.

S

Sudip_Biswas

Apr 24, 2019

I had make a transaction of School Fees through Axis bank on 12.04.19 - ref no. INB/[protected]/PAYTM MOBILE SOLUTIONS PVT, but the Money not credited to Julien Day School, Ganganagar . Please help to credit the amount Rs.18841.00 or reimburse the amount to my axis bank account.

T

Tushar Kumra

from Mohali, Punjab

Apr 24, 2019

Rs. 390.00 spent on Card XX0343 on 01-03-19, 15:54:52 at PayTm Mobile Solutions, NOIDA. Avl Bal Rs 2, 374.22.Report Dispute-https://bit.ly/2PZk2N5 This message i received on my number [protected] but my electric bill through www.pspcl.com is still pending where is my money of 390 rupees. Please refund or pay and reply to me.

Tushar Kumra's reply, Mar 1, 2019

My electric bill pending

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I ordered a screen guard for my phone xiaomi 6 pro refering the given photo of the product displayed on the shopping window. The product turned out to be something really different from what was shown and there's no way to return/exchange or even launch a complain against it. Though the amount was small, it leads to inconvenience and lack of faith in online shopping.

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R

Rahul Som

from Haridwar, Uttarakhand

Apr 24, 2019

Sir why I am unable to make online transaction while I am making online transaction with the help of paytm it shows we are not getting any response from your bank

G

girjesh tiwari

Apr 24, 2019

My mobile is missing and my phone number is missing [protected] at login
My paytm Wallat How can I change my phone number is missing in new number login same account as my wallet in Gold purching in missing number please contact me and help Iam very sad in paytm aap.

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Address: 1-75/5/59/12, sai bhavani nagar colony,boduppal,medipally, Hyderabad, Andhra Pradesh, 500092

Name : rapolu shiva prasad
Mobile no : [protected]
Icici bank
Account no:[protected]
Amount : 10422/-
Reference : bil/onl/[protected]/one97 /[protected]
On 7th apr 2019 payment gatway (Paytm) amount debited but tansaction not success ful and the same that debited amount not credited my bank account also. My bank officers want if the payment is not reversed within 7 days, we request you to send us a confirmation mail from the merchant transaction amounttransaction datepayment idconsumer codebill reference information. So please check above details. And send my refund amount as soon as possible. And i am also adding my bank statement also.
Url: https://onlinebooking.sand.telangana.gov.in/Masters/Home.aspx

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Website: Paytm

I purchased jewellery and jeweller offer to pay through paytm wallet with extra payment of rs.1800.in exchange paytm offer me three coupons. From last 10 days i am trying to use those coupons however with no valid reasons paytm mall is not validating my transaction. I have reported this error about 5 times to paytm mall however paytm mall is not providing solution and i am unable to cash those coupon. I have purchased coupon with extra money paid and the terms and condition mention at time of purchase and now is different. Even following new t&c i am unable to use the coupon.
Coupon: purchase from paytm mall of rs. 3000 and paytm will give me cashback of rs.1500.

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Address: Coimbatore, Tamil Nadu, 641035

I have booked tickets from bangalore to coimbatore in sps travels with paytm. The ticket was cancelled without any proper reason and they released the same bus with higher prices. This is taking advantage of the election time. I have booked this to go and vote. This should be take care of immediately so that private operators don't take advantages like this and harming the booked customers.

Paytm travel tickets[protected] [protected]@paytm.com sps travels india 214a siva swamy roay, opp hotel city tower, ram nagar coimbatore coimbatore, tamil nadu, pin: 641009 [protected], [protected] [protected]

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Address: 60 Feet Road, 11th Cross, 1st Stage,Vinoba Nagar, Shimoga, Karnataka, 577204

Dear sir/madam,
My amount mistakenly credited to mentioned paytm mobile account. [protected], i called he refusing to return that amount am informed to paytm 24×7 service they also not helping please resolve the issue. I believe the akosha team.
If you solve the issue soon i will suggest and appreciate you.

Thanks & regards,

Suresha m

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Address: 174030

I am facing a same problem I m buying 324 UC in 420 INR but can't receive in my pubg account please resolve this problem...
How I m got my money please help me and please resolve this problem
It is a first time I have been seen this problem...
I don't know who is Times Of Money Limited...

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Address: New Delhi, Delhi, 110016

I got a paid subscription for getwoo on 11-march-2019 for one month.

I did not renew them, however, rs.990 were deducted from account on 17-apr-2019 without my consent. I had given no instructions or authorisation whatsoever to renew the account.

Renewal of service has happened without any consent and moreover money has been debited from my account without giving any authorization.

This is a fraud and needs to be dealt strictly.

This amount needs to be refunded back to my paytm account.

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Hello,
A few Days Ago My friend send me The amount of Rs.300 To my Paytm Bank Account
Order ID:[protected]
the Transaction Was Succesed But Money did Not Added in my Bank Paytym account.
I kindly Requesting to you for take the Action for this Case and processing My Transaction Very soon.
Thank you.

Jun 27, 2019

Updated by Darshan1920 👍 Solved thank you

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Address: Noida sector 64, Building No. 126 D-Block, Jammu, Jammu and Kashmir, 184120

I booked the order of fastrack watches ( men & women) on paytm app. But product is not shown on my order of paytm app. The amount of that product is Rs 3680. But product or amount is not delieved me. this seller is call me from my paytm account number and get me my given detail whose on paytm app. that seller is contatct no is [protected] and account no. is [protected] IFSC Code kkbk0000180. that seller name is Rediff shop whose Paytm merchant.
SANJAY VERMA
COMPLAINT against Rediff Shop whose Paytm merchant
Rediff shop contact no [protected]

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Address: Near by aanpurna kirana ware house road gopalganj sagar, Sagar, Madhya Pradesh, 470001

I have order "Jockey Tank Top Multi Color Combo - Pack Of 3 : Style Number - 9928". And my order no is [protected] i have recived a defictive product i have compland for this and send product image but they can't take any action on my order and i have call for regarded my order resolution but they says we raise a higher priority base concern and we resolve your issue as soon as possible please help to resolve my issue.

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Address: 160015

Dear sir/madam,

I booked a jet airways flight on paytm on 7th march, 2019. The flight was cancelled and a notification and call was made by jet airways on 18th march, 2019. Post the confirmation i contacted paytm on 22nd march, 2019 for the refund and was assured that the refund will be processed within next 48 hours. I tried contacting paytm through multiple message queries but still did not receive a response. Today on 17th april, 2019 when i called paytm they have given an indefinite timeline for the refund issue and have stated that they can't commit to a timeline for the same. This is clear case of paytm harresing their customers and not providing a resolution for the complaints. Please help do the needful.

Thanks,
Shefali

Order id:[protected]

Flight details:

9w 0642 ixc bom 22 apr 2019 20:30 23:10

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supervisor

Apr 19, 2019

To the author Shefali

Such complaint can not be process legally by anyone, as no attached documents, herein:-

1. No name of the passengre / customer,

2. No address, no contact information

3. No payment document

4. No text of the primary 1st complaint

5. " help do the needful" are indefinite terms, so useless.

In general view, if you have not got the refund or the requested compensation in 10 days days fololwing the notivce of the cancelattion or following the passenger legally binding complaint, the passenger has 2 choices:

1. To forget about any refund or the compensation in order to save the nerve system
or
2. To collect at least[protected] ruppes (anually) for the payment of the legal services of the lawyer or of the legal professional and the government fees.

The legal professional can explain, what the customer is entitled to in a particular situation, based on all documents in his possesion.

The legal professional can submit the legally binding complaint to the correct authority or to the distrcit court of the state, where the passenger is residing, in order to get judgemnt (award) in the favor of the passenger.

sr manager for ICAO / IATA irregulations matters (Asia and Europe)
Aryan engineers Ltd
for request with documents email
e--mail aryan(at)vivaldi.net

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Address: Thiruvananthapuram, Kerala, 691015

I bought a in game UC money with real money and INB TIMES money LIMITED recieved the money but the transaction was not completed and I dint get the ingame UC and my money from bank was gone.
Thank you for using State Bank Internet Banking. Reference No. for transaction of Rs. 345.0 from A/c ending 6267 to Times of Money Limited on 01-Apr-19 at 19:09 is IGAFUSDIY0.If not done by you, forward this SMS from mobile number registered with SBI to [protected] to block your INB credentials. You may also call[protected]. Download YONO @ www.yonosbi.com

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Dear sir/mam,

From 20.02.2019 i m chasing with paytm to transfer my balance amount to my new sim no, but still is not yet settled.

Dear team,

I hv lost cell no[protected].

& for my another no [protected] i m not an registered user.

Pls refer to my trail mail.

Kindly trf / update balance to my new no [protected] so that i can use the balance amount.

Kindly guide me how to settle my amount

Ref: regarding your query with paytm care (Reference no.:[protected]

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