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PayTM Mobile Solutions Complaints & Reviews

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Updated: Apr 23, 2025

Complaints 20044

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1743

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18301

Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Address: FAUJICOLONY WARD NO 04 PANCHAYAT KRIKICHIYA, Araria, Bihar, 854318

Website: Www.indialoanfinance.com

Hai
12000 rupees account transfer kiya par wo ab wasap nahi kar rha hai
Jiska acount no[protected]
Ifsc-DBSS0IN0811
Name-Medicharla Srikarnt chary
Bank-DBS

Date.07/09/2019 AMOUNT..7500 rupees
REFERENCE id..[protected]

Company name India loan finance pvt ltd
Ye Number se mujhe call aaya tha apna naam pooja bata rhi thi Mobile-[protected]
Mobile-Mobile-[protected]
Website-

+1 photos

Sep 24, 2019

Updated by Vksvishal Sir ek aur no hai
Jo bola mujh3 Delhi NCR..
[protected]

Sep 25, 2019

Updated by Vksvishal Plz Refund my money

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Website: www.timesofmoney.com

Purchased uc cash via in-app purchase of pubg mobile on 22march at 2pm via internet banking. Costing rs.799 for uc credit of 660.

My account has been debited for the same amount but no uc cash was credited to the game. It shows in my sbi account that the money went in times of money limited.
Its a huge sum of money and i'm worried for the same.

Customer care centres are unreachable.

Beneficiary - times of money ltd
Reference no:IGAFSBOGC8

Could you please resolve this and ensure my purchased is carried out or refund my money back to my account.

+2 photos

Mar 25, 2019

Updated by Pranav prakash jadhav 23 march

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Address: FLAT NO 1810,AFFORDABLE BHAWAN,, SECTOR-MU 2 GREATER NOIDA, Gautam Buddh Nagar, Uttar Pradesh, 201305

Dear Sir,

I was trying to book ticket the IRCTC & unfortunately system hangs & transaction failed, but Payment has been deducted from Axis Bank & receive the Message & mail of deduction. kindly confirm refund the status urgently

Amount Rs 842.78

My Contact Name : Pravin Shukla
Contact Number : [protected]

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Address: 600052

Urchased uc cash via in-app purchase of pubg mobile on 23 MAR 2019at 2.53Pm via internet banking. Costing rs.799 for uc credit of 660.

My account has been debited for the same amount but no uc cash was credited to the game. It shows in my sbi account that the money went in times of money limited.
Its a huge sum of money and i'm worried for the same.

Customer care centres are unreachable.

Beneficiary - times of money ltd
Reference no: IGAFSBQZG7

Could you please resolve this and ensure my purchased is carried out or refund my money back to my account.

+1 photos

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Address: 110016

Hi team,

These a an unauthorized transaction done by getwoo on my a. C with is a fraud. I had never subscribed for any transaction but still rs 990 has been debited from my paytm a/c. I would request you to please take a strict action and blacklist this app. And help me in getting my money refunded.

If issue is not resolved i will be left with no option to take this matter to the consumer court.

Attached is the proof of the transaction.

Regards

Pankaj abbi

+1 photos

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Address: New Delhi, Delhi, 110018

Website: Paytm.com

I paid ₹3000 to my paytm bank account firstly the transaction was successful but a little later i received a text that the seller has cancelled it and the amount is refunded to my bank but it still hasn't returned to my bank account. Please refund it fast as i need to make a payment to someone asap. I tried to contact your customer care also but noone replies there or receive my calls. Please help me

+2 photos

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Address: 396210

My account has been debited for the same amount but no uc cash was credited to the game. It shows in my sbi account that the money went in times of money limited.
Its a huge sum of money and i'm worried for the same.

Customer care centres are unreachable.

Beneficiary - times of money limited
Reference no: igafrpvxj9

Could you please resolve this and ensure my purchased is carried out or refund my money back to my account.

Mar 23, 2019

Updated by Bhavikpatel95 See the deduction

Apr 05, 2019

Updated by Bhavikpatel95 Please do need ful.

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Address: 801505

I bought uc in pubg mobile but didnt receive them in game. The purchase was for 600 uc and costed me 799 rs . money was deducted from my account.. For some reason my google play didnt record the purchase.. I am attaching an image of mini statement from sbi yono mobile app confirming of money geting deducted and being transferred to this . it would be great if i can get a refund or if my purchase can be compleated by adding the uc in game that i purchased.

+1 photos

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Address: Udupi, Karnataka, 574106

Website: paytmmall.com

Dear sir/ madam,
i ordered a laptop on 19th of february(order id-[protected]), it was delivered me on 23rd of february, it was a wrong product they have sent. I requested for refund the amount on 24th of february, to accept the return of my purchase they took 11 days to accept the return request. But the reverse courier facility was not available at my location so i self couriered the product to the sender, it was reached to the sender on 12th of march(tracking id - d[protected]. Now they are stating that courier is not yet received, and i called the customer care executive not showing much importance towards it and not sharing any information regarding this. I have shared all the required document with them. It's been more than 15 days still no response from the paytm mall.
Please do the needful as soon as possible

thanking you,
denzil gregory cabral

Mar 24, 2019

Complaint marked as Resolved

Problem not resolved yet they have only sent mail that they will resolve the problem as soon as possible. It’s been a month. Why they are taking this much time to solve a small problem???

Mar 23, 2019

Updated by Denzil Gregory Cabral Please consider my attachment

Mar 24, 2019

Updated by Denzil Gregory Cabral Can u please tell me how much time it will take to solve the problem???
It's already been a month and they are not responding to my mail, i sent mail several time still they are taking time to solve the problem.

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Paytm movie taking convenience fee for each ticket. When I asked Paytm care they are saying it is tax but in my bill GST already added.

I have booked 2 tickets for around 600 rs and 80 rs around convenience fee.

Can't understand what is this. I read news related to BookMyShow issue that internet charges then can tak since it is already added in tickets value. But looks like Paytm also doing same with name of convenience fee.

+2 photos

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Address: New Delhi, Delhi

Please see photos :
1. Amount deducted on feb 20th.
2. Wrote to paytm they told they have successfully transferred to cc avenue and to write back to them if merchant confirms.
3. Wrote to amway /cc avenue they told it was refunded back into paytm wallet on feb 21 email attached
4. Paytm statement not reflecting any amount refunded. I have sent them merchant snapshot, again wrote today & it;'s ticket no :[protected] on paytm.

None help both saying they have done and i have not received from any side my amount back.

+3 photos

Mar 28, 2019

Complaint marked as Resolved

solution : We need to ask "refund reference number" from merchant, if the have transacted back into paytm wallet . If they can't provide they haven't given back.

Mar 28, 2019

Updated by nja thanks Paytm, I called your customer care number to place fraud transaction, and you guided how to go about. Amway hadn't paid back .

solution : We need to ask refund reference number from merchant, if the have transacted back.

Mar 28, 2019

Updated by nja amway did not provide that but instead refunded back into paytm on this comment.

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Address: Noida, Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: Paytm

Hi iam muneer i ordered food thru paytm on 21st march 2019 @ 8.41pm from mehfil restaurant hyderabad. Amount of rs 272 got deducted instantly but my order was not confirmed i tried to reach paytm customer care n zomato customer care but both customer care was showing continuesly busy. Later my order got confirmed at 10.41pm after 2hours. Zomato delivery boy cald me to deliver d food i told him not to deliver it, as it was too late. Again @11.15pm i got notification in paytm food is delivered successful.. Where as i never received any food and i clearly told not to deliver.. Here i want paytm, zomato, and zomato delivery buy to be legally penalized.. For frauding customers.. For reference order number [protected] pls track dz order number u will get information

+2 photos

Apr 07, 2019

Updated by Alesha Give some update on my complaint

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Address: 712104

Hi,
Today morning i tried to buy 600 uc @779 inr. When i done payment it's show me purchased failed. So i tried 2nd time. But this time also shown me purchased failed. But when i checked my sbi account 779 inr was detected 2 times? And i don't get any pubg cash. Please find the attachment for your kind reference.
Please check it from your end and resolve this problem so that i can get my money back.

+1 photos

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Address: Patna, Bihar, 801505

I purchased INR 799 in pubg mobile. money deducted from my account but uc not credited. refund my money back to my account.
Reference no IGAFRPAVZ7
Solve this issue asap
Thank you for using State Bank Internet Banking. Reference No. for transaction of Rs. 799.0 from A/c ending 5631 to Times of Money Limited on 21-Mar-19 at 10:38 is IGAFRPAVZ7.If not done by you, forward this SMS from mobile number registered with SBI to [protected] to block your INB credentials. You may also call[protected]. Download YONO @ www.yonosbi.com

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Address: Gachibowli, Hyderabad, Andhra Pradesh, 500032

I was issued a refund of inr 992 on 4th-jan-2019 with reference number[protected] from stalkbuylove for order id[protected]. But i never received this refund. I contacted stalkbuylove first, but they confirmed that they have issued the refund and provided this reference number as proof, and hence asked me to reach out to you. Attaching the snapshot of email and paytm transaction summary.

+3 photos

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Address: House no-603, Gali no-11, New Baselwa Colony,, Old Faridabad, Faridabad, Haryana, 121002

Website: www.paytmmall.com

Paytm mall cheated with me...i had ordered shoes from paytm mall on[protected]order no- [protected]) paid rs-7349..but they sent me wrong brand & cheaper shoes...i requested for return on delivered date[protected]..but they rejected my return..i called to paytm care regarding this issue many many times( multiple complaint numbers[protected],[protected],[protected],[protected],[protected],[protected],[...⇄ they are not avail & no anyone understanding my problem & they giving me only arguments...finally i have lost my money.now i am filling case in consumer forum.

+5 photos

Mar 30, 2019

Updated by raiabhishek Till now i did not got any resolution of my complaint...i called or contacted to paytm care about this issue more & more times..but they don't understanding my problem...they are keeping me only in arguments.. i have lost my money...so i request to "Consumer Complaints Forum" plz help me...bcz i earned my lost money from hard work..so plz help me...

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Address: Patan, Gujarat, 384245

Hello sir
i am registered complain for issue is it Salutation has filed for this complaint so that I had been able to login to the mailing address. After a while, a message came to the registered number that was ordered from your paytm account. So if this account uses something else then soil is requested that this account It does not even have a password entered. A message is received in the registered number that your order is mailed to you, so please send a soft request to stop the paytm account of this number [protected].

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Address: B-121, Sector 5, Noida - 201301, Gautam Buddh Nagar, Uttar Pradesh, 201301

I did a recharge of metro card yesterday my order no is [protected] of rs 200/ it showing successful but but at metro machine it is not showing any top up. I complaint to metro executive he said it is from paytm side. Thi is not happened first time with me that i recharges and amount not processed always i need to poke paytm for this mistake. Request you to look into the matter and resolve

Jun 18, 2019

Complaint marked as Resolved

Mar 20, 2019

Updated by Jasbir.Kaur as got a reply from paytm side that it is successful from there end. how is it possible that if is successful from there side its not showing top up at AVM machine

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V

Vishmaraj

Mar 20, 2019

Mjhe paytm golden Gate registration krna h
Mobile: [protected]

V

Vaishnavi Rajendran

from Chennai, Tamil Nadu

Mar 21, 2019

Hi Team,

I have booked an train from Pollachi to chennai in Tatkal.

My amount(RS 426.8) got debited even though the ticket was not booked.

Kindly refund the money as soon as possible

INFO number:[protected]
Date of booking 16/3/2019 11:07 am ist

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Address: 565, Pocket-E, Mayur Vihar-II, New Delhi-110091, 110091

I made payment of rs.304 to mtnl (For landline bill for landline no.[protected], ca no.[protected]) using netbanking (Canara bank) today when my account debited for rs.304 with reference to cbpaytm-[protected][protected] but mtnl not paid as their site is showing the same as unpaid bill. A message was also flashed i do not exactly remember "lost in clouds... May contact...) please help crediting my account for this amount.

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C

Chetraj Patil

from Mumbai, Maharashtra

Mar 20, 2019

My name is cetraj patil. add money Rs 1000 to paytm wallet. But it reduced to zero without myself doing any transaction. Could you please explain the reason of this.

payment made through net, banking account debited but actual payment to mtnl not carried out. - Comment #3382432 - Image #0

payment made through net, banking account debited but actual payment to mtnl not carried out. - Comment #3382432 - Image #1

P

Padma395

from Hapur, Uttar Pradesh

Mar 20, 2019

[protected], ac/no-[protected]

D

deblina94

from Delhi, Delhi

Mar 20, 2019

For below both order IDs, amount was deducted but transcation/ balance was not received . Each recharge value is Rs 23 each.
1. Order ID : [protected]
2. Order ID: [protected]

Kindly refund my balance

For above Orders balance was deducted from bank but not credited in mobile

V

Vishwajitkumar01

from Samastipur, Bihar

Mar 21, 2019

I have completed a successful transaction of rupees 724 but didn't got my UC on PUBG mobile account.this is my reference no of bill IGAFROMGW2. i want refund as soon as possible.

payment made through net, banking account debited but actual payment to mtnl not carried out. - Comment #3383617 - Image #0

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Address: 207 godri near airtel tower, Jalgaon, Maharashtra, 424209

Dear sir,
My paytm mobile number is [protected] I had ordered wipro bulb wich is damaged i requested to return it on 2 March but showing return request or not approved from paytm. Paytm cheating with costomers please resolve the issue otherwise I will lodge a complaint in consumer court thank you.

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