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PayTM Mobile Solutions Complaints & Reviews

www.paytm.com

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Updated: Oct 17, 2025

Complaints 20048

Resolved

1743

Unresolved

18305

Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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PayTM Mobile Solutions reviews & complaints page 114

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Address: Patan, Gujarat, 384245

Hello sir
i am registered complain for issue is it Salutation has filed for this complaint so that I had been able to login to the mailing address. After a while, a message came to the registered number that was ordered from your paytm account. So if this account uses something else then soil is requested that this account It does not even have a password entered. A message is received in the registered number that your order is mailed to you, so please send a soft request to stop the paytm account of this number [protected].

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Address: B-121, Sector 5, Noida - 201301, Gautam Buddh Nagar, Uttar Pradesh, 201301

I did a recharge of metro card yesterday my order no is [protected] of rs 200/ it showing successful but but at metro machine it is not showing any top up. I complaint to metro executive he said it is from paytm side. Thi is not happened first time with me that i recharges and amount not processed always i need to poke paytm for this mistake. Request you to look into the matter and resolve

Jun 18, 2019

Complaint marked as Resolved

Mar 20, 2019

Updated by Jasbir.Kaur as got a reply from paytm side that it is successful from there end. how is it possible that if is successful from there side its not showing top up at AVM machine

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V

Vishmaraj

Mar 20, 2019

Mjhe paytm golden Gate registration krna h
Mobile: [protected]

V

Vaishnavi Rajendran

from Chennai, Tamil Nadu

Mar 21, 2019

Hi Team,

I have booked an train from Pollachi to chennai in Tatkal.

My amount(RS 426.8) got debited even though the ticket was not booked.

Kindly refund the money as soon as possible

INFO number:[protected]
Date of booking 16/3/2019 11:07 am ist

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Address: 565, Pocket-E, Mayur Vihar-II, New Delhi-110091, 110091

I made payment of rs.304 to mtnl (For landline bill for landline no.[protected], ca no.[protected]) using netbanking (Canara bank) today when my account debited for rs.304 with reference to cbpaytm-[protected][protected] but mtnl not paid as their site is showing the same as unpaid bill. A message was also flashed i do not exactly remember "lost in clouds... May contact...) please help crediting my account for this amount.

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C

Chetraj Patil

from Mumbai, Maharashtra

Mar 20, 2019

My name is cetraj patil. add money Rs 1000 to paytm wallet. But it reduced to zero without myself doing any transaction. Could you please explain the reason of this.

P

Padma395

from Hapur, Uttar Pradesh

Mar 20, 2019

[protected], ac/no-[protected]

D

deblina94

from Delhi, Delhi

Mar 20, 2019

For below both order IDs, amount was deducted but transcation/ balance was not received . Each recharge value is Rs 23 each.
1. Order ID : [protected]
2. Order ID: [protected]

Kindly refund my balance

For above Orders balance was deducted from bank but not credited in mobile

V

Vishwajitkumar01

from Samastipur, Bihar

Mar 21, 2019

I have completed a successful transaction of rupees 724 but didn't got my UC on PUBG mobile account.this is my reference no of bill IGAFROMGW2. i want refund as soon as possible.

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Address: 207 godri near airtel tower, Jalgaon, Maharashtra, 424209

Dear sir,
My paytm mobile number is [protected] I had ordered wipro bulb wich is damaged i requested to return it on 2 March but showing return request or not approved from paytm. Paytm cheating with costomers please resolve the issue otherwise I will lodge a complaint in consumer court thank you.

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I booked tickets of spicejet from jabalpur to Hyderabad and back (29 Mar for onward and 02 Apr for return)two travellers named Harindra Tripathi and Parul Tripathi, through net banking of axis bank.money couldn't be remitted to spice jet but to you.As per bank transaction id.Kindly refund Rs 13414/
Col Harindra Tripathi

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Fraud and bad service - paytm and paytm fastag

after wasted much time for getting the refund value through Paytm, i have decided to quit or leaving the paytm app for their fraud deal and frustrated service.

Concern related to my fastag (Barcode:[protected]

many times i have sent the query for receiving my refund value on this such mail ([protected]@paytm.com, fastag.[protected]@paytm.com), but till now i have not received my own value. even they told me that your refund value period was over, now you can't get your refund value.

From november 2018 to till now but there was no response for refunding.

1ST CASE- was of RS.500 (fig 1)
2ND CASE- was TWICELY DEDUCTED TOLL TAX AT BAN TOLL RS.120 (fig 2)

my last words is "don't use fraud paytm app, Never and ever avail services from paytm".

Lastly, in business trust matters not money.

SAY NO TO PAYTM SERVICES

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Address: Pune, Maharashtra, 413102

I have transferred Rs.7550 to paytm wallet but due to KYC not updated my cash has locked in wallet I tried to update my KYC in vaious KYC Service points in my area i.e. Baramati pincode no. 413102 Maharashtra But all your Service Agents are telling me that PAYTM has problem & its Fake company So Please refund my cash immediately. There is no any feedback message from PAYTM regarding KYC updating.
Also I have done Paytm First (JOIN FIRST) by mistake its Order No.[protected] Dt.18-Mar-19 & Rs.750 has been deducted from Paytm wallet & I received cash back of Rs.100 its invoice is not showing But now I dont want JOINT FIRST & want my remaining cash back immediately.

Mar 19, 2019

Updated by Arvind Dhobale I have transferred Rs.7550 to paytm wallet but due to KYC not updated my cash has locked in wallet I tried to update my KYC in vaious KYC Service points in my area i.e. Baramati pincode no. 413102 Maharashtra But all your Service Agents are telling me that PAYTM has problem & its Fake company So Please refund my cash immediately. There is no any feedback message from PAYTM regarding KYC updating.
Also I have done Paytm First (JOIN FIRST) by mistake its Order No.[protected] Dt.18-Mar-19 & Rs.750 has been deducted from Paytm wallet & I received cash back of Rs.100 its invoice is not showing But now I dont want JOINT FIRST & want my remaining cash back immediately.

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M

Mr Dark

Mar 20, 2019

I had purchased Pubg 600 UC on 17th March 2019. My account has been debited RS.799 but I have not received UC yet.
Please refund it or give that UC in my Pubg account

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Address: Chennai, Tamil Nadu, 600087

I noticed a a paytm Noida transaction for a sum of Rs.599/- on 17 Feb 2019, on my credit card statement. The first time I used paytm linking my card was on 16th March 2019. So being the case and with no OTP received from Paytm nor my bank on Feb 17th on my mobile number, how would Paytm authorize the transaction? I had sent a complaint to [protected]@paytm.com(Reference no.[protected] with part of the credit card number as requested by them, since there is no transaction id in my paytm account. It's been more than 40 hours now and despite repeated requests for an update there seems to be no response from their end. It shouldn't be hard for them to trace info as to where the card was used. I even emailed them an authorization code provided my phone banking support agent and still not response from PAYTM. I will need an updated ASAP please

Mar 25, 2019

Complaint marked as Resolved

I finally received an update on my complaint after 6 days of my first complaint sent to [email protected] and is sorted now. Thank you

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Address: Anantha nagar 2nd phase 2nd cross electronic city banglore, 560100

Sir today i deposited 19000 rupees in my Aunt's account and I transfered it to my paytm payments bank account I sent 5000 to one person and my mobile is out of charge I kept it for charge and wentout and I came back and trying to do the transaction it's showing no balance so I checked paytm money is not Der sir I am messaging the customer helpline portal but I am unable to get any kind of reply from that people soo plzz take a serious action on this complaint and plzz do make to get my money back sir

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Address: Pune, Maharashtra, 410506

HELLO,
I have used yout android app to recharge my idea number on 16th march with 95 RS which is failed as usual. Now the app says your refund is initiated and has been refunded to bank but actually its not credited single penny.I want my money back.Below i have mentioned order id :-[protected].
Please help me to resolve issue.

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Tata sky distributors commit very good things before buying new conection and they dont complete there single commitment.
And tata sky customer care is very hopeless peoples, they never answers our questions if they receive our call mistakely. Tata sky customer care peoples ask question to us instead of answers.

I will strongly not recommend peoples to buy tata sky connection.

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Address: Haridwar, Uttarakhand, 247667

Dear Sir,

This is anish Karmakar from Roorkee. I have cancelled a ticket on 9th March, 2019 pnr [protected] . The cancellation id is showing Cancellation/Refund ID: [protected], and Bank Name: PAYTM M. Yet I didn't receive any money in my account (Neither my sbi account nor my paytm wallet).The refund amount is Rs 3570. Please look into the matter.

Regards,
Anish

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R

Ri Tun

from Sambalpur, Odisha

Mar 20, 2019

Today, I was ticketing to jer-bbs but ticket not generate and i got a msg that server error but money deducted from my axis bank account (140rupees)

Axis Bank Customer Care's response, Mar 20, 2019

Hi, sorry for the inconvenience. Here is a link that will help address your concern - https://bit.ly/2Na7gH8 Regards, Team Axis Bank.

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Dear sir,
Yesterday i have received below message from vkpaytmb.in this regard i advise that i don't know who is this person. Please help me to let me know why such type of message sent to me and what is the reliability of such type of messages. Is there any chances of fraud. How can i lodge complaint against such type of act.

"akram mohammed hanif shaikh has requested money from you on your paytm app. Rs.5000.00 will be debited from your account when you approve at http://m.p-y.tm/UPIpas"

Please advise me.
Regards
D c jain

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E

Er Mohit Jain

Mar 19, 2019

Paytm mall FAKE -FAKE PRODUCT - POOR SERVICE - POOR SUPPORT - i have never face such an irresponsible customer service ever. I need my money back now.

P

Pitabasa pradhan

from Mumbai, Maharashtra

Jul 9, 2019

Paid Rs.1680 (Gift Voucher: Rs 1680) to manish panigrahi at May 4, 2019 09:50:36 . Order ID:[protected] . I already complaint about it but no response nor anything ..so response us quickly ..else we will take any other way ..

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Address: HOUSE NO 742, SECTOR 21 PANCHKULA, Panchkula, Haryana, 134116

Dear sir/madam

My paytm account was running with contact no [protected]. But now it has been hacked by [protected]. I had also received a security alert message for the same.
Two times from my paytm wallet
I didn't know anything about it. I completed to paytm care but they didn't take any action on it
Payment pay to a acumen company that not exist.

Rohit garg
[protected]

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Address: 243001

From past two and half months i'm getting fraud emails and calls as a reply from the paytm customer care and paytm care that we refunded the amount of rupees 4349 against the cancellation of your flight by ai 814 from pune to chandigarh to your bank account. All of you whoever is reading the detail just think once firstly about the time duration. I trust the seal of trust on behalf of there assurance, from past two and half months they are saying we contacted your bank account but what's the result!!? Sbi customer care always responded that the details about your account are same as you are looking in your internet banking account. Whenever i called them the final answer from the paytm customer care is plzz contact your customer care. I'm so much exhausted.

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Address: New Delhi, Delhi, 110005

I have an balance in my wallet which shows of ₹1135.00 but not able to do any transaction and while doing the transaction this shows the low balance, also not able to add money into the wallet.
From few days i am facing these type of problem.

Kindly do the needful at the earliest.

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Address: house number 2330, ward number-19,, Shanti vihar,near luttle angels school, 131001

Dear concern,

Today 16/03/2019) i have paid my electricity bill via paytm. While paying 199 rs extra deducted from account in home burglary insurance. Which is don't want. Even i don't know it was deducted. Please ask to return my money back as i don't want to avail this kind of insurance to me. I am using paytm since a long time. But first time i am facing issue. Please resolve this issue and let me know if you have any query.

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Paytm in connivance with zee 5 have cheated by refusing to give 50% cashback on purchase of zee5 subscription where in i paid rs 999 but 50% cash back refused.
Enclosed is terms & conditions of offer. Paytm is indulging in cheating under various pretexts.
When the terms & conditions specify cashback on one transaction, paytm is insisting for 3 transactions which is highly unfair. Their cashback option never displayed one transaction offer.
It is simply not understood why one should claim cashback which should have been given as per terms & conditions.
This paytm is cheater & need to be penalised with compensation to customer.
Paytm is also not publicizing their email where one can register a complaint
Ashok kant

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On the 8th march 2019, I tried to buy a bike worth 58k on paytm by using my father's SBI debit card but that transaction failed but 50k was suddenly debited from the account and that amount was neither transferred to paytm or showroom nor did that amount got reflected in my father's acccount.
When I contacted Paytm as well as SBI, both of them raised their hands and blamed each other.
The paytm customer service executive asked me to contact SBI saying that they didn't receive the amount and later when I called SBI customer service executive she rudely denied to refund saying that paytm is third party wallet and hence she cannot refund the amount and told me call paytm once again and this cycle has been going on continuously...
I hope this tussle ends soon and I will get my money...

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I had applied for a sip of ₹2000. However due to insufficient balance the amount could not be cut. Hdfc on the other hand did not even inform that there are penalties for such incomplete payments. also paytm money did not bother to inform me about such things prior!
ach debit return charges 590Rs is deducted 7 times in my account.
and total 4130 Rs is deducted from my account.

This is highly disappointing!!

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