PayTM Mobile Solutions Complaints & Reviews

I paid my electricity bill through paytm wallet. The amount debited from my wallet was rs 829.68 but receipt generated was only for rs 820.00. I don't know where this differential amount of rs. 9.68 gone.

Extract from receipt provided by msedcl

Bank authorization id: [protected] (Also paytm transaction id)
Transaction number: [protected]
Charged amount: rs. 820.00
Receipt date:[protected]:43:15
Paid using: paytm

Paytm do not care on the product ordered and delivered by partners to cusomer.
I received wrong product 2 times.
Order no [protected] i have order hp laptop bag and the product i received virtual reality glasses in place of hp bag. Invoice is for hp but the item packed is virtual reality glasses. Paytm is a platform on which they are cheating customers and making money through frauds

I recharged my airtel gital tv from paytm.. Money deducted from my account but my recharge is not done!!!.. Plz help me.. I m really disappointed from paytm service.. How can they do this to anyone.. My tv is not recharged what can i do for this plz help me or return my money to my account.. Kindly resolve my problem.. U can do something i[censored] can... Plz

I wanted to buy uc in pubg mobile and so i transferred money through internet banking but couldn't receive the uc. The amount that i transferred was 79 rupees. Kindly deliver me the uc or refund the money i transferred. I transferred the money on 6 march and have attached the mini statement of the following my account along with this complaint. Kindly do the needful!!

Hi sir,

My order no is. [protected]

I booked bus ticket from chennai to theni on feb 9, 2019 on srs travels using by paytm. Paytm site automatically took gender is female, but i didnt noticed that and bi-mistakenly i selected seat near ladies seat. I didnt noticed this useless paytm matrix.

On feb 9, 2019 i catch the srs bus and went to up to perungalathur toll gate and conductor not checked properly about this issue while boarding. After reach the perungalathur toll gate he noticed and he said get down here without any prober discussion, but i requested conductor please change the seat or drop any main bus stop. But he is behaving like adamant not hearing my voice properly. He dropped near perungalthur toll gate without considering my voice. I am not able to get any buses there. Conductor behave like rowdy and he is not ready to here customer voice. Also conductor ask paytm and we are not responsible for anything.

I lost my bus fare 650 and got mental depression because of the useless guy (Conductor). This is not right way to deal with any passenger and srs travels giving training to bus conductor.

I have summited complaints against srs travels to paytm. But they didn't take any proper action against that person or get feedback from srs.

Paytm behave like dumb and i called no of time to ask about this complaint, but they are telling "we gave rs130 paytm cash that's it" please use that and that is our action like that.
Paytm and srs travels playing with customer safety.

Thanks and regards
Thirumurugan

Hello,
There are several problems with paytm.
1. The paytm app logs you out after every 2-3 weeks unnecessarily.
2. The fingerprint unlock then does not work with paytm app.
3. There is no other option apart from making a call to support to reset the password.
4. The customer support is hard to find.
5. The options in 24x7 support tab has all hard-coded answers and no more information or way to contact paytm.
6. There should be e-mail contact provided by paytm also some ticketing tool can be helpful.

In my case i am on international trip and can not make call from indian number to paytm support. It's been a month i am trying to reset my password and nothing did help.
Could you please check and fix these issues.

Sir/ma'am
I can many times call your customercare service but not pick any call & not solved my problem my account is also block. I can mail on cybercell but reply from cybercell they have no fetch my account. Date -4th march 2019, time-05:09 pm rs 5000 debit from my paytm wallet.. Paytm to paytm transfer., paytm has full right to block the account & verify my case & refund my rs 5000. Paytm all customer have kyc mandatory for wallet transaction, paytm has bad security system in regarding wallet, customer care 24*7 service too much bad because till now no response & no call from paytm. My number block & cant call the customercare of paytm.
Email id - arora. [protected]@gmail.com

Sir, yesterday on 4th march, i ordered for a rental of movie "sui dhaaga" against a rental charge of rs.40/-. The same has been deducted from my savings bank account but i have not been provided the ordered item.
The details of transactions using internet banking is as follows:- reference no. For transaction of rs.40/- from my savings account ending 4086 to times of money limited on 4th march 19 at 21.45 is [protected] igafobazl1.

Please look into the matter and kindly refund my amount at an early date. Thanking you.
Amit elhance
Mo. [protected]
[protected]@gmail.com

I booked a bus from paytm (Pnr[protected]
) for 27th feb 3.10 am departure time from delhi to karnal. But at 1.55 am i received a message from bus operator that bus will depart at 2.30 am. I was totally shocked because i was not able to board the bus before its departure time. I immediately called bus operator & he replied that they do'not have any bus with the departure timing of 3.10 am. After this conversation i called at paytm customer care & they replied bus operator is not picking up the call, you may arrange any other option at your own & we will pay for that.
With the assurance of paytm executive, i booked a taxi for which i paid 1800/-
This complaint was logged on 27 feb around 2.00am & since then paytm had asked me some screenshots of message received from bus operator. And i shared the same immediately. But on 4 march my issue ended up with the resolution that bus operator denied for refund.
I am astonished to see the resolution that i booked it through paytm. I shared the screenshot. How could you reply me like this. If you are at operator side, why did you ask for screenshot. Because of your assurance i booked a taxi for which i paid 1800.

What was my fault?

I purchased a 20000 rupees worth of product from paytm and was promised to receives paytm voucher coupons worth 3000 rupees. I have two concerns:

1) according to the deal i was supposed to get 12 vouchers however, i received only 6. And now customer care of patym is not helping me in getting the remaining 6 vouchers.

2) while purchasing the deal, i checked the terms and conditions thoroughly and i didn't find any terms and conditions regarding the minimum order value. I tried using those vouchers but the application showed my that the voucher codes are invalid. I contacted paytm customer care and raised a complaint and after raising a complaint on paytm they are informing me about the minimum order value (Which is 600 rupees) that too, without any valid proof. How come suddenly they come up with minimum order value terms and conditions? I believe that this is cheating as paytm is hiding t&c. I was asked to share the screenshots of terms and conditions attached to the vouchers and i did provide them 6 screenshots where the term and condition regarding minimum order value is not mentioned.

I have talked to 2 different floor managers in paytm and both accepted that the mistake is from paytm end. They both promised me to contact me within 24hours but both failed in that and now they have resolved my case saying that "we hope that we helped you".

I want them to resolve this issue by providing me all the 12 vouchers with no minimum order value.
Below is the order number and complaint number in paytm:
Order number - [protected]
Complaint number[protected]

One of the two floor manger name is mr. Ashish

I am attaching the screenshots below for your reference. The screenshots contain the voucher and it's t&c. I have blurred the coupon code and in white area you can see the t&c.

I book ticket on paytm and they give mi such bad booking. There tieup patner mahakali travel are too fraud they provide me a very bad quality of service and misbheave with mi at 12:33 am mid night. I complaining againt mahakali travel and tell paytm don't do again other pepole.
You guyz are fraud i[censored] not taking any action i will do negative matkting again u.

Purchased uc cash via in-app purchase of pubg mobile on 04 march 2019 at 3:58pm via internet banking. Costing rs.724 for uc credit of 660.

My account has been debited for the same amount but no uc cash was credited to the game. It shows in my sbi account that the money went in times of money limited.
Its a huge sum of money and i'm worried for the same.

Customer care centres are unreachable.

Beneficiary - times of money ltd
Reference no: igafnzjsto

Could you please resolve this and ensure my purchased is carried out or refund my money back to my account.

I was book my ticket through irctc by using obc debit card via paytm from howrah to raipur of rs. 4895 and ticket was cancel it is shown that amount of rs. 4570 was credited to paytm m a/c but amount was not received till date please amount refund today.

Transaction id-[protected]
Booking amount-4895

Cancel id-: [protected]
Refund amount ; 4570
Please amount provide today

I made a payment through paytm to videocon d2h service on february 28 2019 from indian overseas bank account. Unfortunately my account haven't get recharged. According to the costumer care of d2h that they haven't get any payment.

I have given them the payment mode details, and even the transaction reference number as well. But, still their feedback is that haven't received and the amount from my account has been already transferred.

I was book my ticket through irctc using obc debit card via paytm from howrah to raipur paiy of rs. 4895 and ticket was cancelled and refund of rs.4570 was credited to paytm m a/c. And amount will not received till date imn my a/c.

Transaction id [protected]
Booking amount -4895

Cancellation id-: [protected]
Refund amount-4570
Please amount credited to my bank account today

Hi,
My name is ritika puri. I'm a resident of jalandhar city, punjab, india. I have been receiving verification codes through paytm and i am very sure that i have not registered my number on any account. At first, i thought it was sent by mistake but i have been receiving them every single day, sometimes once or twice a day. So, i would like to file a complaint regarding this concern and i would appreciate if you look into it. I shall be very thankful to you.
Yours sincerely.

I made a payment of rs. 428 through debit card in paytm to electricity department on dated:- 26th feb 2019. But it failed. I have lodged a complaint against my refund to paytm. Same day they replied me that we refunded your amount & its time taken by your bank to hand over this money in your account/ card along with a reference number and sbi customer care number. When i i have talk to bank executives they were asking me for utr number to check the payment status. Still i cannot get my money in my account. I again & again request to paytm for utr number and they again & again send me reference numbers. But bank is not accept it. 5 days passes away but still they have no respond.

Dear sir, i have already told to the sub devision this matter but they did not help me, my costomer number is[protected] billing unit is-0680. Sir i have paid 1820rs twice its deducted for only two months their after they give me bill they cheat my 1300 plus rs so please investigate the matter and paralyse the company for cheating with costomers.

Hello,
I held a Fastag account with Fastag but I cancelled the tag as I was being overcharged. however, after cancellation I have not received the deposit amount and I have been following up for more than a year now. Fastag fails to respond and refund the money. It is not about money but it is about right ethics.

On 26 February 2019 I payed VIT entrance fees.Money got deducted from my bank account yet transaction was unsuccessful.It has been 72 hours and still not money back.I was said it will be back in 48 hours[ 2 working days ].More ever my paytm passbook doesn't even shows this transaction in my list of transactions.Please take strict action regarding my payment.