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PayTM Mobile Solutions Complaints & Reviews

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Updated: Apr 23, 2025
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Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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PayTM Mobile Solutions reviews & complaints page 122

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G
goxford
Jan 30, 2019
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Address: 411040

I am having paytm account linked to mobile [protected].
I used to make payments successfully.
But now the message comes up as “ an error has occurred “ and i am not able to make payment for my airtel landline and broadband number.
There is sufficient amount in my paytm passbook.

The failure to pay bill pertains to the landline number[protected]. Service provider is airtel.
I have made successful transaction on 25 jan 2019
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    V
    Vignessh
    from Mannargudi, Tamil Nadu
    Jan 29, 2019
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    I have bought uc in pubg mobile by times of money limited on Jan 27 but i didn't get my uc and and my money is deducted from my account.. Please help with these as soon as possible. How long should i wait. Atleast make a refund.reply to it or process to it. No response from the team.
    +1 photos
    Mar 11, 2019
    Complaint marked as Resolved 
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    I have booked a tathkal ticket in irctc app ...money was deducted from my paytm wallet but irctc is showing money was not received from bank ..but it is showing transaction successfully done to irctc . What can I do now ?? Please help asap
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      K
      kmkmathen
      from Ernakulam, Kerala
      Jan 29, 2019
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      Hello this is mathen. I lost my device on 18/1/19 on friday. Some one made four transactions in my paytm account. The total money is rs7000. I have made a complaint regarding the fraudulent transaction took on my paytm account and its more than ten days. I have given all the information to them but tilll now i didn't receive any mail and i need them to refund my money back to my account. Thank you
      The complaint number[protected]
      View replies
      My name is KRISHNA KANT .my phone No.[protected]

      regarding the fraudulent transaction - Comment #3336026 - Image #0
      Reply
      Krishna vihari babu's reply, Jan 29, 2019
      I have won to money. After that I have not transfer of money
      I order food from domino’s worth 400rs
      I request you to kindly refund my money as soon as possible
      I hope Paytm team would understand my problem and will soon provide me with the refund t
      This never happened before but i really need my refund of 400rs as soon as possible
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        D
        Deepaktrz
        from New Delhi, Delhi
        Jan 29, 2019
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        Address: Gurgaon, Haryana, 122004

        Purchased uc cash via in-app purchase of pubg mobile on 28 jan 2019 at via internet banking. Costing rs.799 for uc credit of 660.

        My account has been debited for the same amount but no uc cash was credited to the game. It shows in my sbi account that the money went in times of money limited.

        Customer care centres are unreachable.

        Beneficiary - times of money ltd
        Reference no:[protected]

        Could you please resolve this and ensure my purchased is carried out or refund my money back to my account.
        +1 photos
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          D
          Devvrat rajput
          from Delhi, Delhi
          Jan 28, 2019
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          Address: 121004

          Sir my registered mobile number on paytm is [protected]. I bought samsung 256gb memory card on 11th january but when i opened it after 12 or 13 days because i was outstation it was just a plastic card not a memory card. It has no circuit on it. When i tried to replace the product paytm said it is not covered with our return policy. I have paid 2000rs for it but i got 600rs cashback after delivery of item.
          +2 photos
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          I have forgotten my password and the registered mobile number is not working.My total money is in paytm.
          How can I reset my password now. Can I use my mobile otp or registered mail id to reset my password.If some one logged my account in their device will I lost my account in my device.
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            R
            rambhushan khedle
            from Mundi, Madhya Pradesh
            Jan 27, 2019
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            Address: Bhopal, Madhya Pradesh, 462022

            I have booked two tickets from Bhopal to Ahmedabad but in tatkal ticket not conform, and amount is debited from my account.But in irtc account refund amount shown in Paytm m account but it is not refund I'm my HDFC bank, because Amount debit by my HDFC debit card.but
            amount not refund in my HDFC bank,
            Please transfer my amount in my HDFC Bank
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              A
              AnzerMahtab
              from Sivagiri, Tamil Nadu
              Jan 26, 2019
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              I purchased motorola mobile e4 plus 32gb imei /serial# [protected], paytm mall order i'd: [protected]. I have complained so many times to customer care executive regarding the brand warranty of said mobile. I have purchased a new mobile but sevice center of motorola phone has refused to give me warranty and said that you are second owner and your mobile sold 6months before you purchased. Nobody is given response to resolve my problem. Plz do needful.
              +1 photos
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                M
                mohamed mohsin
                from Shimoga, Karnataka
                Jan 26, 2019
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                Address: 560099

                I had placed the order for tcl tv 55 inches (Tcl55c2us) from paytm mall but received the wrong product.

                1) after continuous follow up from paytm mall my tv installation was done after 2 months from the delivered date
                2) upon opening of box we found out that they have sent the wrong model i. E (55p2us) which we found out when the installation person opened the box
                3) after complaint to paytm mall they are saying as per policy we have to intimate them within 7 days of time

                Here my question is how will anybody know which product they have sent without opening it.
                Paytm mall has taken 2 months to come and open the box to install it.
                Who is responsible for making wrong bill in from which customer sees.

                I’m wrong this mail to seek help from cybercrime police to look into this matter as it’s a genuine case of fraud and i have all the proofs relating to this.
                +4 photos
                View replies
                Dear sir am. reharge a jio [protected] from upi transaction 398 but the shown success but recharge not be done. on my jio and merchant is also be jot received any payment so plz refund my amount.

                wrong product delivered (tcl tv) - Comment #3336245 - Image #0
                wrong product delivered (tcl tv) - Comment #3336245 - Image #1
                wrong product delivered (tcl tv) - Comment #3336245 - Image #2
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                Money is not transfer in my account

                wrong product delivered (tcl tv) - Comment #3336282 - Image #0
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                  A
                  Avijit97
                  from Kolkata, West Bengal
                  Jan 26, 2019
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                  Address: Kolkata, West Bengal, 700035

                  Sir,
                  On 23 january, i invested 10000 rupees on aditya birla sun life liquid fund through upi transaction. My amount was deducted from my bank account but no investment was done. It says transaction failed.
                  Fc transaction id: axifrce018be20d414f9e8e2430022c1078
                  Upi transaction id:[protected]
                  Destination upi id: billdeskpg. [protected]@hdfcbank
                  Please help me sir. This amount is very precious for me. I am a student and if i don't get this large amount of money i attempt to suicide.
                  +1 photos
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                    R
                    rishi20101999
                    from Korba, Chhattisgarh
                    Jan 25, 2019
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                    I HAD BOOKED MY TRAIN TICKET ON PAYTM ON 30 OCT 2018.BUT MY REFUND DOES NOT REFUND TO ME.PAYTM BOOKING ID'S ARE [protected] AND [protected].
                    I HAD BOOKED MY TICKETS THROUGH STATE BANK OF INDIA UPI/DR/[protected]/PAYTM/PYTM/PAYTRA 1599/Oi
                    UPI/DR/[protected]/PAYTM/PYTM/PAYTRA 1599/Oi respectively .i requested to u please help me to assure my money.
                    I AM VERY THANKFULL TO U.
                    View replies
                    Payment is done but i didn't received my tickets

                    regarding my train tickets refunds - Comment #3808326 - Image #0
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                      H
                      Heena221000
                      from Mumbai, Maharashtra
                      Jan 25, 2019
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                      Address: 400067
                      Website: Paytm application

                      I received cashback if rs 200 in a week but none of the money was credited in my account . The company says they’ve paid the money but paytm didn’t credit it.
                      What am I supposed to do now. My money is stuck because of paytm. How can it not accept the genuine cashback which is credited.
                      Paytm is not supposed to take the decisions before asking the customer
                      +2 photos
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                        S
                        Sridhar Reddy G
                        from Hyderabad, Telangana
                        Jan 25, 2019
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                        Address: Hyderabad, Andhra Pradesh, 500058

                        I have successfully completed the transaction of 600+60 uc in pubg mobile for rs. 799 on 20th Jan 2019 at 12:22AM via net banking with the account from state bank of india . But, the product is not received yet. The amount is debited from my account. So please either refund me or provide the uc. My pubg profile Name is reddiDare and id is[protected] ([protected])
                        Below i have attached some screenshots as proofs. You can see the message received from bank that the amount of rs. 799 is debited. Hope you will resolve it soon.
                        +3 photos
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                          A
                          Ashishwakeup
                          from Barhiya, Bihar
                          Jan 25, 2019
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                          Address: Ranchi, Jharkhand, 834001
                          Website: Paytm

                          A person his name is sadab qasib dalvi. He called me and give me sujjection for Paytm lifafa and told me he will give me 3000 cash Paytm lifafa lucky offer for 1000 rupees. I send him 1000 rupees through 500 as 2 time his no. Is [protected]. And wallet transaction Id is [protected]&[protected]. I need my money and I want to he will arrest . He is doing scam . Paytm will take action . My name is Ashish Kumar and my Paytm number is [protected].
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                            Ashishwakeup
                            from Barhiya, Bihar
                            Jan 25, 2019
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                            Address: Ranchi, Jharkhand, 834001
                            Website: Paytm cashback

                            I paid 1000 payment through paytm wallet and he is told me he will give me Paytm lifafa offer rs.3000 coupan. I need my 1000 number . The number is [protected] who take me 1000 through paytm for lifafa Paytm and told me that he is Paytm executive and working as online Paytm executive in Delhi his name is Kartik wagmare. His house in Mumbai . He fraud with me . I need my money otherwise I want he will go for jail. Plzz take option
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                              S
                              Sourav Sangral
                              from Delhi, Delhi
                              Jan 24, 2019
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                              Website: www.pubgmobile.com

                              Purchased UC cash via in-app purchase of PUBG mobile on 24/01/2019 at via internet banking. Costing rs.799 for uc credit of 660.

                              My account has been debited for the same amount but no uc cash was credited to the game. It shows in my sbi account that the money went in times of money limited.
                              Its a huge sum of money and i'm worried for the same. My nick name in game is "SauravSangral' and email is : [protected]@gmail.com

                              Customer care centres are unreachable

                              I got proof of payment which I'm attaching below
                              +1 photos
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                                Pradhansunil
                                from Ranaghat, West Bengal
                                Jan 24, 2019
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                                Address: 737126

                                Sunil pradhan on Jan 21, 2019
                                I bought uc in pubg mobile but didnt receive them in game. The purchase was for 60 uc and costed me 79 rs . money was deducted from my account.. For some reason my google play didnt record the purchase.. I am attaching an image of sms which I got from sbi net banking confirming of money geting deducted and being transferred to this . it would be great if i can get a refund or if my purchase can be compleated by adding the uc in game that i purchased.
                                +1 photos
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                                  V
                                  Vijay Chand Chintapalli
                                  from Hyderabad, Telangana
                                  Jan 24, 2019
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                                  Address: 500047

                                  I have not refund o[censored]nder-mentioned transaction and neither the amount has been received into account of travel triangle
                                  10 oct '18 [protected] one time paytm mobile solutions pvt ltd rs15, 500.00 success

                                  Kindly make arrangements to refund aforesaid amount as the amount has not been credited into receivers account either. The amount is pending for more than four months
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                                    S
                                    santosh30032002
                                    from Mumbai, Maharashtra
                                    Jan 24, 2019
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                                    Address: 560098
                                    Website: www.paytm.com

                                    They have charged me 1.99% + gst for transferring money form merchant account to bank, they say i have given them approval to do so, the app says 0% for the same transaction, can you please look into it i transferred 9096 rupees and got only 8886 in my bank how is that possible am i here to run ure ngo for u. Please look into the matter asap as this wont work i wont take time hitting thew social media and explaining everyone about the fraud u guys are doing.
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                                      Tusharr Vaghella
                                      from Vadodara, Gujarat
                                      Jan 24, 2019
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                                      Address: Vadodara, Gujarat, 390009

                                      I travel from vadodara to ahmedabad expressway return journey on 24/01/2019. The amount of return journey is rs. 155/-. But through fastag the amount of rs. 100/- + 105/- means total 205/- deducted from my paytm account. Kindly refund the excess amount. If you are not able to give proper services close the system of fastag. Fastag is for mental peace but it increase our mental stress. We receive message from paytm or fastag also after a long time appx. After 3-4 hours.
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                                        A
                                        Arivu Nithi A
                                        from Chennai, Tamil Nadu
                                        Jan 24, 2019
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                                        Hello sir,
                                        I was trying to book a train ticket today and i have filled all required items in payment mode, amount also debitted through your company but ticket is not booked.
                                        Here is the transaction id [protected].
                                        I have also raised a complaint in irctc to check the status.
                                        Irctc complaint id-2873430

                                        Please look into this and let me know that how to get refund amount.

                                        Thanks,
                                        Arivu
                                        [protected]
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