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Updated: Apr 23, 2025
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Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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PayTM Mobile Solutions reviews & complaints page 123

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M
malikmudassar88
from Balurghat, West Bengal
Jan 23, 2019
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Address: 732126

I received money from a sbi account through paytm upi and imidiatly it's was reversed and the reference id is same and the amount is not credited to receiver account and also not credited to sender account the utr number is up/rev/[protected]
So please tell me where will i have to complain i already contact to both sbi and paytm customer care centre they did not provide any resolution
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UPI unauthorized transaction is reflecting in my savings bank account amount Rs 16800 which was not processed by me on 23.01.2019 & not registered paytm app
Mobile no used is airtel West Bengal based as per transaction displayed in statement

Kindly help to recover the lost amount

amount reversed automatically but not credited in sender account or receiver account - Comment #3333110 - Image #0
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    R
    Rdp1996
    from Delhi, Delhi
    Jan 23, 2019
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    Website: PAYTM.COM

    I have paid pgvcl 555 rs bill via paytm mobile app on date 2 december 2018 but till now bill not paid to pgvcl & my other bill comes but they not less amount which i paid to paytm they ask paytm not paid any money for the this consumer number...I have asked & write paytm many time but nobody response...Paytm not respond me on this issue...

    Order date- 2 dec 2018
    mobile no - [protected]
    consumer no -[protected]
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      S
      Suraj Uprety
      from Bengaluru, Karnataka
      Jan 23, 2019
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      Address: Bangalore, Karnataka, 560008
      Website: paytm.com

      I had booked a Jet Airways ticket from Paytm account linked to number [protected] for my sister, Kumari Sedai for Bagdogra to Imphal (via Guwahati) for 18th Dec, 2018.

      The second leg of the flight, ie, Guwahati to Imphal was cancelled by Jet Airways.

      At the airport in Guwahati they gave my sister a letter granting full refund.

      I called Jet Airways twice, they said talk to Paytm, I have explained it thoroughly to Paytm and also sent them the image of the letter given by Jet, I called Paytm over 5 times in last one month.

      I still haven’t got the full refund. Every time I call the customer care agents at Paytm make me talk for about half an hour and ask me to wait for 24 hours, it’s been 5 times since December.

      This is mental harassment.

      I have attached the letter given by Jet to my sister

      Please help
      +4 photos
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        A
        aryan Shrivas
        from Mumbai, Maharashtra
        Jan 23, 2019
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        Website: Paytm.com

        I have booked bus from Hyderabad to Mumbai by paytm on 10 January 2018. My boarding time was 4.30 PM and I was in point from 4 to 6 but bus didn't came and I lodged a complaint about it but paytm are saying that bus completed journey. I have all proofs and recording. Firstly they told me to wait for 12 days and after 12 days they are not in mood to return my money.
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          H
          Hitheshini
          from Salem, Tamil Nadu
          Jan 23, 2019
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          I haven't received my refund sent by club factory to my Paytm account though club factory has refunded it, Paytm has not refunded it to me.
          I have already posted in consumer complaints but I have not got any reply from Paytm about my issue.
          It's been already more 25 days and I haven't got my money. Kindly solve my issue
          +1 photos
          Jan 23, 2019
          Updated by Hitheshini           Proof sent by clubfactory customer support.
          But Paytm has not sent me any proof and no refund from it

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            S
            Sagar9737
            from Rajkot, Gujarat
            Jan 23, 2019
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            Address: Jamnagar, Gujarat, 361140

            Paytm has give merchant offer to customer on accept 5 payment on win 100 rs cashback. And i many time call their coustmer care and he always said to me pls wait few hours cashback received but today is 4 days go but my cashback not received. Iave completed this offer but not received any cashback. I have call many time to paytm but not respond.. Pls help me sir pls.. My ragister mobile number.[protected]
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              M
              Michael Chamlak
              from Imphal, Manipur
              Jan 23, 2019
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              Address: 797101

              I did an in games purchase o[censored]c in pubgm on 23 jan 2019 at 7:01 am through net banking my money was deducted from my account but still didn't get the uc. Refund the mone
              +1 photos
              Mar 04, 2019
              Updated by Michael Chamlak               It's been more than a month but still no solutions to my problem. Please help.

              Regards.
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                V
                Vishal0031
                from Ludhiana, Punjab
                Jan 23, 2019
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                Resolved

                I bought fastag from paytm on 15th jan and the tat for activation was 24 to 48 hrs but its 23 today and it is not activated yet... Even when i call them and ask for activation they says it will take some time and not responding me on 24x7 chat.. Now i am feeling helpless.
                +1 photos
                May 11, 2019
                Complaint marked as Resolved 
                Its done
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                  S
                  Sreenivasulu Kusetty
                  from Phagwara, Punjab
                  Jan 23, 2019
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                  Address: Hyderabad, Andhra Pradesh, 500045
                  Website: paytm.com

                  Order no. [protected]. I got few cashback coupon codes for this but as per terms & conditions this coupon code is not appicable for many of the products in paytm. When i raised this this complaint to paytm they are saying that i should use coupon to only few products but according to terms & conditions it is applicable to all products of same category laptop bags & smartwatches. Paytm is violating the terms & conditions. After reading all the terms & conditions i order my product. Now paytm is saying they will not resolve my issue. Please raise a complaint on this issue am attaching all necessary images in a file
                  +6 photos
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                    M
                    maheshtarak
                    from Mumbai, Maharashtra
                    Jan 22, 2019
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                    Resolved

                    Address: Ahmedabad, Gujarat

                    Hi,

                    I have booked the flight from ahmedabad to bangalore and bangalore to ahmedabad on 17/01/2019 and i recieved a mails and msgs on 18/01/2019 at 1 am.i have contacted to airlines my flight has been cancelled i didnt get full refund they told me our end has not cancelled your agent has been cancelledi have booked through paytm.Customer executive told me that if the flight has cancelled we will refund full amount with in 24 hours.i asked to customer agent can i book the same flight he told that ok.on that time i have booked the same flight with same charges.

                    Now iam contacting to customer executive many times.after 3 days ther are telling that i have cancelled the flight tickets.i didn't cancelled the flight tickets they are blaming to me.i need resolution and i need full refund.Could you please help me on this case please take it as a high priority

                    Thanks,
                    Mahesh
                    Jan 23, 2019
                    Complaint marked as Resolved 
                    its not resolved
                    Jan 22, 2019
                    Updated by maheshtarak                     my order id is [protected]
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                      M
                      Murtaza Haidry
                      from Jabalpur, Madhya Pradesh
                      Jan 22, 2019
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                      Address: Indore, Madhya Pradesh, 452002
                      Website: paytmmall

                      I had ordered selfie stick camera lens n flashlight from paytmmall which is not as shown inpic.ihad parcel video also now theyrnot rtrning the product nor giving another product.pls help
                      ill call paytmcostumer care but not responding for my complaint...
                      plzz help... or flash light in parsel is not working properly...plzzz help me... plzzz plzzzz..plzzzz
                      +1 photos
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                        S
                        Sumanth Babu
                        Jan 22, 2019
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                        Address: 411057
                        Website: paytm.com

                        Hi All,

                        i have made transcations on Nov 6th to a merchant named tata sky from my paytm number : [protected]

                        i had asked the merchant to refund the transcation and they have confirmed that they have refunded the amount

                        it has been 50 days since i had made the transcation yet haven't received the amount,

                        request you to check and refund the amount immediately

                        transcation ID :[protected],
                        Transcation ID :[protected]

                        but paytm has refunded only one 8903 and another is pending
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                          E
                          eva pallov
                          from Guwahati, Assam
                          Jan 22, 2019
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                          Address: Kamrup Metropolitan, Assam, 781036
                          Website: www.paytm.com

                          On dated 21/01/2019 i have got the 2 messages that someone withdrawal the amount of rs.200 from my saving a/c. And all these transaction done through the paytm. I have never before use my paytm account. Therefore i request u to kindly block or deactivate my paytm account. Already onemore small amount withdrawal before... Bt i knew ds only today when i contact wd customercare...
                          Jan 22, 2019
                          Updated by eva pallov                           On dated 21/01/2019 i have got the 2 messages that someone withdrawal the amount of Rs.200 from my saving a/c. And all these transaction done through the paytm. I have never before use my paytm account.Therefore i request u to kindly block or deactivate my paytm account. Already onemore small amount withdrawal before...bt i knew ds only today when i contact wd customercare...
                          View replies
                          When I try to book my movie tickets money had deducted from my account but tickets didn't receive

                          deactivate or blocked paytm account - Comment #3331852 - Image #0
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                          Yesterday I was trying to book ticket of spice jet airways to & fro from Muscat to ahmedabad and i have paid 13650 indian rupees by net banking of icici bank. Money was deducted by transaction I'd [protected] but didn't get ticket.

                          When refund will come to bank.
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                            M
                            matrumallick
                            from Bengaluru, Karnataka
                            Jan 22, 2019
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                            Address: Bangalore, Karnataka, 560066
                            Website: zoom cars , Paytm

                            Hi team,
                            I have done a transaction on 10.01.2019. The transaction was failed the the amount was deducted from my account.
                            I have tried to call to paytm customer care but they are not receiving the calls

                            So kindly please look after this matter and revert my money back.

                            For your reference
                            Transaction id -[protected]

                            Phone [protected]
                            +1 photos
                            View replies
                            Without my permission how can anyone can deduct my money to any service is that secure paytm app to operate... Look I want my cashback anyhow.. Otherwise I will quit the Paytm service and revel it to as much as people I can...

                            money deducted from my bank account while the transaction was failed. - Comment #3331898 - Image #0
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                              P
                              purush23
                              from Salem, Tamil Nadu
                              Jan 22, 2019
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                              Address: Krishnagiri, Tamil Nadu

                              Hai sir /mam gud mr i had problem about paytm reg cell phone no actually my paytm not worked than again i done new paytm login but my old cell phone no was not accepted again i did my new cell no i was registered but i done have new no not yet through bank line link, i cant do online bank transfer problem now i need old cell no can be replaced very soon
                              Old cell no : [protected]
                              New cell no :[protected]
                              My mail id : [protected]@gmail.com

                              I humbly request you to pls kindly solve this problem as soon as possible
                              [protected] to [protected] phone no
                              +1 photos
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                                T
                                Tiths
                                from Kolkata, West Bengal
                                Jan 22, 2019
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                                Address: Howrah, West Bengal, 711101
                                Website: Healthkart. Com

                                As per the following trail information i have not received the the refunded amount.
                                "your bill payment of rs. 2, 099.00 has been processed and forwarded to the biller paytm mobile solution on november 14, 2018. For details, please contact the biller.'
                                Kindly help me out regarding this matter. It's 2 months already passed till now i did not receive the following amount.
                                Am also sharing following information for your reference
                                Request id - [protected]
                                Payu id - [protected]
                                Bank ref no.- [protected]
                                Amount - 2099.00
                                Requested time[protected]:56:14
                                Bank arn - 15134838327000000215117
                                +1 photos
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                                  B
                                  Bhardwaj920
                                  from Delhi, Delhi
                                  Jan 21, 2019
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                                  I placed order (Shows) from paytm and delivered my product on 21.01.2019. J paid for this 449+30 delivery charges.
                                  But when i checked printed m. R. P on shows it shows only 399/-
                                  How is this possible any company charged over m. R. P this is violation of indian law.
                                  I am fully frustrated on paytm.

                                  When i contacted paytm they are not giving satisfactory response over there.

                                  I want my full amount refund back because i am mentally disturbed for this reason..

                                  My order id over paytm is - [protected]
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                                    Y
                                    yozan
                                    from Hyderabad, Telangana
                                    Jan 21, 2019
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                                    Address: 517101
                                    Website: paytm.com

                                    Transaction id: [protected]

                                    I tried to book the tatkal ticket on 20/01/2018. After filling the passenger details I choose Paytm as a payment option. After transferred amount through Paytm successfully my money 520 is debited from my bank account but the ticket was not booked. when I checked my booked transactions it shows failed reason is from bank side. I didn't get any refund as of now and not even reply to my messages. I sent mail to IRCTC customer care but no reply from their end.
                                    Jan 22, 2019
                                    Updated by yozan                                     check the below screenshot as the reference which stated that failed reason of ticket is due to bank not responding

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                                      R
                                      Ranjan aashish
                                      from Dhanbad, Jharkhand
                                      Jan 21, 2019
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                                      Address: 829144

                                      I ordered paytm debit card but it is not delivered to me. After a long time i will also not able to track my courier. Delivering date is 21 january 2019 but when i track my order it shows in ranchi.
                                      My pincode is 829144 dc couriers had picked my courier. Please solve my problem faster. And paytm service is to bad earlier i ordered some more goods at that time i order some product but delivered different one
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                                        S
                                        Soham Harip
                                        from Nagpur, Maharashtra
                                        Jan 20, 2019
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                                        I purchased 799₹ pack of 600 uc, the money got deducted from my bank account but i did not got any uc in game. So please help
                                        where is the money gone, it is a huge amount . The uc is also not added in the game. So please do something add uc in the game or refund my money please. I have not got the royale pass season 5. please refund my money...
                                        +1 photos
                                        View replies
                                        I paid indigo airlines 150 rupees during online check-in through PAYTM wallet but didn't get service, and didn't get refund till now.Transaction was done on date Jan 20, 2019 17:37:18

                                        My order I'd - PPT[protected]
                                        Transaction id- [protected]

                                        pubg rp pass purchase - Comment #3329685 - Image #0
                                        Reply
                                        I want to change my shipping address after placing order #[protected]
                                        I want to shipping at Hisua Near Hisua Block Hisua Nawada Bihar Pin code 805103

                                        pubg rp pass purchase - Comment #3329737 - Image #0
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                                        Please refund my money to ph no-[protected] (PAYTM)..rs 799 is debited from my account yesterday for 660 uc in pubg mobile inapp purchase but uc is not added in my pubgm account and i didnt got uc added.. reference number -- IGAFENACN2...i want to get refund by today...please help me to get my money...
                                        Reply
                                        I would like to make a complain that my number was being hacked and transaction was made..right now balance is zero.i want my money back.paytm is not at all secure system of payment I was under perception that it is very secure.kindly look into the matter n refund my money.

                                        pubg rp pass purchase - Comment #3330570 - Image #0
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                                        Not received cashback for transaction of Rs 220.00 for recharge on dtd. 13.01.2019 from mob No [protected]
                                        Reply
                                        RAJNIKANT CHANGAKAR's reply, Jan 14, 2019
                                        Not received cashback for transaction of Rs 220.00 for recharge on dtd. 13.01.2019 from mob No 9427002999
                                        RAJNIKANT CHANGAKAR's reply, Jan 14, 2019
                                        On dtd. 13.01.2019 Rs 220.00 was added in paytm wallet and it was paid from paytm to recharge the mob No 9427002999. No cashback received till this time. Pl check and do needful.
                                        I had booked international flight from paytm. My mother missed her flight on 21 December 2018. We are eligible for refund for no show however, paytm is no responsive. Customer service advisor says no refund will given for no show ticket and no reponse for email.

                                        Booking id: [protected]
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