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PayTM Mobile Solutions Complaints & Reviews

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Updated: Oct 17, 2025
Complaints 20048
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1743
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PayTM Mobile Solutions reviews & complaints page 126

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P
Piyush Shubham
from Luckeesarai, Bihar
Feb 4, 2019
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My product was taken back on 19 december 2018 and till now i haven't got the refund for the product . they are saying that the product was not given to the courier boy.They told me to give the product to the courier boy and when I gave the product to the courier boy, I didn't received any message or slip of the pickup and when i contacted paytm they are saying that they haven't got the product. Which is not my fault, they told me to give the product to the courier boy and i did as i was directed and now they have taken the product as well as my balance is also not refunded.
Dear Concerned Team,

I would like to inform you that we are facing issue in Paytm, when we have recharge its getting error .
Sir mera paytm me account [protected] hai jaime 1500 rupee ke something hai mera account block kar diya hai ab mene kaphi kampalend ki hai per koi sunbahi nahi ho rahi hai
I ordered a dosa from zomato using paytm wallet.

There was a deal of 50% cashback. I got 55rs cashback in my paytm wallet but payment status is awaiting. after few days amount has been refunded back. Please solve my issue.
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    Sarab.singh245
    from Gurgaon, Haryana
    Jan 12, 2019
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    Address: New Delhi, Delhi

    Dear sir,
    I want to inform that i have received payment of 14, 407 rs in my merchant account no - [protected] on 3rd jan 2019 but it's not settled till now and i am waiting from last 9 days as i required the amount urgently but the paytm team unable to send the amount to my bank account.
    I have go take daily follow up regarding this but they didn't call me and when i asked to transfer the call to senior department they said that they are busy we will drop a call back within 2hours but i have not received any call back from last 4days. Today when i call and ask the matter to senior they replied the transfer will done within 4-5 days but i am not able to wait because my condition was not good i have to go for medical treatment.
    Complaint no's[protected], 09909468
    Kindly look itno this matter

    Thanks & regards
    Sarabjeet singh
    [protected]
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      K
      Kaifi Asif
      Jan 11, 2019
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      Address: 560102
      Website: Paytm

      Hi, in Instagram there is a group named dailyearning80, they used to say that pay 500 and get 2500 paytm cash, I too had made the payment of 500 ( and the transaction id ([protected]). After they went away. I want paytm to please block this type of fraud customers and get my money back. And strict action against them.
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        S
        sachin6770
        from Delhi, Delhi
        Jan 11, 2019
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        Address: 110034

        I was make a payment of rs. 1500/- by scanning qr code to srk industries against order id20190104 [protected] for purchase some item. When i scan this qr code then same name show there for payment proceed and payment made from my side to same merchant.

        But this payment does not received by shopkeeper then i make a complaint on same time against query no.[protected] which reply received by paytm that this payment settled from my side after that i was trying to call to paytm customer care but no one response from there.

        In last, i was send a mail to nodal officer of paytm who reply me that this payment transferred to sk auto gas account and it will settle from their account then i provide all document of payment screen shot, passbook screen shot, shopkeeper bank statement etc for reverse this amount but he continuously send same mail for settlement of payment and told us to contact to that merchant whose i never meet and pay that amount.

        So, i request to you that please help to resolve this matter which transferred to wrong account by paytm internally or clerical mistakes. All supporting documents also attached with this request.

        My paytm wallet no [protected] (Name:- sachin sharma) and this transaction was made on 04/01/2019 09:52 pm.
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          P
          purnandughorai
          from Kolkata, West Bengal
          Jan 11, 2019
          Resolved
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          Resolved

          Website: paytm.com

          I am sending rs 2000 in 30 december 2018 from my paytm payments bank to state bank of india account through upi money transfer successful but state bank of india not credited this amount to beneficiary account when i contact paytm bank they advice me thats beneficiary bank problem when i contact sbi they told me that's paytm bank issue in this situation what i should do please rectify this issue and credited this ammount
          Jan 17, 2019
          Complaint marked as Resolved 
          I got an refund from zomato but refund was not credited in my account
          Rrn no:20190109111212800174515711572443136
          Paytm no:[protected]
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            V
            Vikrant Tej
            from Jaunpur, Uttar Pradesh
            Jan 10, 2019
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            Address: Lucknow, Uttar Pradesh

            On these below dates my Rupees got deducted from my paytm wallet automatically.
            Applect learning system RS. 299
            28th December 2018

            RS. 399 recharge 22 Dec 2018
            Sir, we have already recharge 399 on 28th then there is an automatic deduction glitch of money with same amount plz do something
            .
            Please ensure to check all the sides from scratch and give a feedback to me on [protected]@gmail.com.
            Thank you.
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              P
              Prajwal Sable
              from Pune, Maharashtra
              Jan 10, 2019
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              Address: Nagpur, Maharashtra, 440017

              I was done a transaction of 2000/- on 30 december 2018 and still this amount is not transfered to receiver account after seven days of transaction so refund my amount as soon as possible.
              I was registered my complaint to bank of baroda their resolution is amount credited to benificiary but still amount is not created to benificiary.
              So i request u
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                J
                joun abbas
                from Varanasi, Uttar Pradesh
                Jan 10, 2019
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                Address: Faizabad, Uttar Pradesh, 224135

                I have transferred 3000 rs to my paytm account from my SBI account for some work.
                After successful tranfer of 3000 rs to paytm wallet from my SBI account after some time i sent my money back to source .
                Now Money 3000 rs got deducted from paytm wallet but did not get refunded on my SBI account.
                ORDER ID : [protected]
                WALLET TXN ID : [protected]
                ITS BEEN 3 DAYS MY MONEY IS NOT REFUNDED.
                I TEXTED PAYTM COSTUMER EXECUTIVE HE SAID YOUR MONEY IS TRANFERRED AND WHEN I CALLED SBI COSTUMER EXECUTIVE HE SAID WE HAVNT RECEIVED ANY MONEY.
                WHAT IS LEFT FOR ME IS CONSUMER FORUM.
                PLEASE HELP ME TO GET MY MONEY BACK.
                Hello sir mene[protected] ek UPI transaction kia tha PAYTM ke is upi I'd se [protected]@paytm or is I'd main tafijul.[protected]@oksbi but abhi 7 day ho geya but muje koi paisa nehi mila

                PAYTM or SBI ki customer koi help nehi kar raha ap kuch kijiye

                Ref I'd :[protected]
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                  X
                  x2 mahesh
                  from Delhi, Delhi
                  Jan 10, 2019
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                  Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
                  Website: paytm.com

                  I have transacted 15590 using pay tm amount deducted from my pay tm account and not credited to my bank account. While i asked them they are not correctly responding and negliting the customers voice
                  Paytm always keep me waiting, and doesn't solve my issue regarded to my money, they don't reply, they changed my account with same email ID, and I am facing these problems from 8 months.
                  I booked train ticket via irctc app and paid via paytm internet banking. Ticket is not generated and showing pending with bank.
                  I tried booking again, and amount got debited again. But no ticket was generated.
                  Username jaikusk
                  I made a bank transfer of 5915 on 15th dec 2018 from paytm bank account but not got the amount into my sbi account. I want to raise a chargeback into my account. i am trying to contact paytm but after letting me wait for 2 hr they just cut my call.
                  paytm services just frusturated me
                  Baggage damage while travelling from ahmedabad to chennai in go air at 11:05 pm
                  I have make payment from your payment gateway kindly refund my amount which is debited from my bank A/C details given in the details.

                  Thanking You

                  Dipankar Pantane
                  Mob [protected]

                  Transaction ID: [protected]
                  NAGPUR ( NGP) HOWRAH JN ( HWH)
                  Transaction Date: 2 Jan 2019
                  Transaction Amount: 1405.49
                  Failure Reason: Payment Failed
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                    H
                    Hari sridhar rao
                    from Amalapuram, Andhra Pradesh
                    Jan 10, 2019
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                    Address: Chennai, Tamil Nadu, 600044
                    Website: Paytm

                    I paid rs.5, 000 through online paytm to buy a bigbazaar voucher of the same value on 23rd march 2018, after my kyc update during the month of april and i tried to use the same during the month of april'2018 at bigbazaar, but its failed bigbazaar person told that my voucher already claimed at noida on 25th march'2018 itself.

                    I shocked with this news, i argued with bigbazaar person also but no use, i really didn't understand how the somebody claimed my voucher that to in noida as am residing in vijayawada (Ap) and never visited noida in my life time and not even shared my voucher code or pin, not even received any sms to my registered mobile number on the usage by somebody also.

                    No response received from paytm, few weeks responded my mails as its under process then even my mails also not reaching them its showing un-identified mail id.

                    My voucher will be valid till march'2019, till date am trying to meet any concerned through social web sites, but no use, somebody responded in facebook and said the same that its in process.

                    I am suggesting dear friends, its a big cheating portal and please don't put your hard earned money any of paytm wallets or to buy any vouchers
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                      D
                      DrSubha Bodruzaman Sk
                      from Kolkata, West Bengal
                      Jan 10, 2019
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                      Address: 713103

                      [protected]@gmail.com wrote:
                      My name is sk. Md. Bodruzaman. I am trying to transfer 4000 through paytm upi
                      Upi i'd [protected]@paytm. Transfer sbi bank account no [protected] on 1st january 2019. Upi reference i'd is[protected]. Transtio was susesful money is deducted from paytm payment bank. But money 4000 rs still not credit to beneficey bank state bank. When i contact paytm tay say that money is debit in our bank but state bank not receive this 4000 rs. Please sir credit 4000 rs money on my account. The money still now not credit after 8 days over. I complain rbi, npci, cybercrime branch of police also. I send bank statement.. Please give nessary staips. I send my bank statement which show u that money still now not credited.
                      Booking was error
                      Simbu Anbu's reply, Jan 9, 2019
                      Booking error
                      I was paying electricity bill from mpez through paytm gateway through upi -[protected]@upi but transaction failed and money got paid with me from upi app it was 9000 Rs and suddenly server failed and i have talked to electric bill compajy they said we didnt have recoeved any payment from you yet
                      Same problem i am facing now i[censored] find any solution please share i hi also try my best
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                        S
                        sdivyas
                        from Delhi, Delhi
                        Jan 9, 2019
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                        Address: New Delhi, Delhi, 110019
                        Website: www.paytm.com

                        Hi My name is deepa sharma my paytm number is [protected] block paytm cyber cell team block without info.

                        and he is claim this transaction [protected] of INR 2900 on 24 Oct 2018 is fraud .what is the basic of fraud.

                        1) this number is my friend and he is not raise any complaint.
                        2) without any complaint why should block my paytm account.
                        3) i want reason why block my paytm account
                        4 )this money transaction before 3month so. why take action this time
                        5) i want reason who is person raise this complaint
                        6) what is the proof this transaction fraud. i want proof any how
                        I received the duplicate ink for my printer Epson l210, after filled new ink my printer stopped working, after technician open found due to ink quality the printer stopped working
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                          M
                          mohit@123
                          from Delhi, Delhi
                          Jan 9, 2019
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                          Someone else is using my email id. I can login through my mobile and if i want to add my email id. The account says email id used by some other account. I have wrote may mails about the same but no reply as come yet from paytm . They also don't have customer care no. when i can talk to executive.
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                            S
                            srihari69
                            from Hyderabad, Telangana
                            Jan 9, 2019
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                            Address: Hyderabad, Telangana, 500045

                            I had business with name colors linked to my cell [protected]. Yesterday a customer made pmt of rs.8265 thr sbi card. We have not received the amount. Message received on customer cell no. [protected] is reproduced below:- thank you for using your sbi debit card 459xx0053 for a purchase worth rs8265 on pos [protected] at colors krishnanagarlt txn#[protected]. If not done by you forward this sms from mobile number registered with sbi to [protected] to block your card.
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                              J
                              JAY KUMAR DUTTA
                              from Gurgaon, Haryana
                              Jan 9, 2019
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                              Address: Dhanbad, Jharkhand, 828128
                              Website: www.paytm.com

                              First case -
                              I jay kumar dutta on the behalf of my mother mrs. Manju dutta. My mother sent me money from [protected]@paytm which is linked with her airtel payments bank saving account with savings bank account no.- [protected].
                              Transection no. =[protected]
                              Date = 01/01/19 06:46 am
                              She sent me money through paytm bhim app money is deducted from her account but not credited in receiver jay kumar dutta bank account which virtual payment address is [protected]@paytm. This is linked with jay kumar dutta's state bank of india bilbera branch account no - [protected]. I have lodged many times complain no[protected] in paytm but he say your payment is success and closed my case. But still its app show me pending confirmation. I have submitted screenshots but there is no any positive responce. Please help me to recover my money.
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                                D
                                dwivedi494
                                from Delhi, Delhi
                                Jan 8, 2019
                                Resolved
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                                Resolved

                                Address: Gautam Buddh Nagar, Uttar Pradesh
                                Website: paytm.com

                                1.
                                Transaction id: [protected]
                                Pnr: [protected]
                                Train no: 12860
                                Doj:[protected]
                                From: bsp to cstm
                                Transaction amount: 555
                                Refund amount: 495
                                Ref id: [protected]
                                Refund to: paytm m

                                2.
                                Transaction id: [protected]
                                Pnr: [protected]
                                Train no: 18029
                                Doj:[protected]
                                From: ltt to bsp
                                Transaction amount: 525
                                Refund amount: 465
                                Ref id: [protected]
                                Refund to: paytm m
                                Jan 13, 2019
                                Complaint marked as Resolved 
                                Received msg from the company with refund details in bank account not in paytm wallet. Checked bank transactions and refund was received.
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                                  R
                                  Rawal Kunal
                                  from Chennai, Tamil Nadu
                                  Jan 8, 2019
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                                  Address: Valsad, Gujarat, 396171

                                  My complaint is about my refund... I have tried to pay the bill of dgvcl but ur paytm merchant has cancelled my transaction... And my money has been debited from my account... So i want my refund...... Money was rupees 3310 /-... I hope that u will... Refund as much as possible faster u can... I am trying from 4 days... But it's.. Not refunded by u...
                                  Jan 08, 2019
                                  Updated by Rawal Kunal
                                  Phone/Mobile Number: [protected]

                                  My complaint is about my refund ... I have tried to pay the bill of DGVCl but Ur paytm merchant has CAncelled my transaction... And my money has been debited from my account ... So I want my refund... ... Money was rupees 3310 /- ... I hope that u will...refund as much as possible faster u can ... I am trying from 4 days ... But it's..not refunded by u...
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                                    N
                                    naveentosh
                                    from Mumbai, Maharashtra
                                    Jan 8, 2019
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                                    Address: Ghaziabad, Uttar Pradesh
                                    Website: PayTm

                                    This is i regard to refund of my part cancelled train tickets vide order no booking id [protected] which eventually was suppose to get credited in my credit card account used for the transaction,
                                    I have made several complaints about the non receipt of this refund amount to paytm authorities but every time they say to revert in 24 hrs,
                                    Now i am sick of making follow ups for my own money & strongly feel that it is highly unjustice on part of paytm to keep customers suffering for their own money
                                    Pl help
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                                      V
                                      Vivek minz
                                      from Patna, Bihar
                                      Jan 8, 2019
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                                      Sir,
                                      I recharge videocon d2h through paytm on 4 january, 2019 of 300rs recharge was failed. 2.25rs is deducted from wallet and 297.75rs is deducted from bank through upi. Paytm refunded rs 2.25 only and rest 297.75rs they did not refunded. When i call to paytm customer care then they busy with another customer. I wait for 23 mins then also they don't receive call. I call many time then alsa they didn't receive my call. Very very bad service. Please help me to get my refund back of 297.75 rs.
                                      Thank you
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                                        A
                                        Anil cm
                                        from Samastipur, Bihar
                                        Jan 8, 2019
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                                        Address: Dhanbad, Jharkhand, 828121

                                        9 october 2018 ko maine apne bank account se rs2000 paytm wallet me paisa upload kiya jo pending ho gya or mere bank account me se v deduct ho gaya or avi tak mere bank account me refund nhi hua or naa hi mere paytm wallet me
                                        3 months ho gaya avi tak mere refund money ka solution nhi mila hai paytm ke wajah se hme bahut presani ho gya rs2000 pending me fasa k rakha hue hai
                                        Please check the details and refund my money
                                        Paytm order id no. [protected] hai iska screenshot pic v hm send kr diye please help me

                                        Thanku
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