PayTM Mobile Solutions Complaints & Reviews

On 5th jan, 2019, i try to recharge an amount of rs.398/- for my prepaid mobile by opening ideacellular web site. But the amount was gone to paytm without my intention thru transaction id no.20190105111212800110168125951488101 of rs.348/- by taking the cash back of rs.50/-. Recharge was not done and my amount was not credited to my bank account. Pl. Look into the matter and send the refund to my savings account. One more thing i do not have any paytm account.

Please note that i purchased a samsung mobile from malleswarm during june 2018 and at that time they told me that i am going to get back rs.1800/- directly in to my account.
I have been following it up since then but not even a single person has replied.
In the stores where i purchased the response is very very negative.
Please do come out with a solution.
I have all the original invoice and the bills.

My paytm wallet was deducted with rs 1600 that was paid for some renewal of subscription of getwoo which i didn't authorize or otp approve. Date: 6th jan 2019
This is auto renewal subcription and even the vendor/app (Getwoo) isn't even an authorized merchant on paytm.

I have created a complaint on paytm as well as mailed getwoo but no response yet.

Kindly help me with a refund and cancel any such subscriptions

I had book the bus from davangere to sion (Mumbai) on 31st dec 2018. The boarding point selected was "harihar bypass" and time of boarding 9:pm.
After the amount was debited from my account. The invoice received was showing different borading point (Belgum) and timing 11:50pm.

I contacted the operater and put my concern, he said where you have made transaction (App) contact them then i called paytm customer care num and raised a complaint. The complaint was registered at the same date 31st dec 2018 and till today 6th jan 2019. No update still they are checking with technical team. Does really it takes more than a week to identify the technical issue?

I have called multiple times to paytm customer care. Executive saying "we have forwarded your concern to technical team" but till now i didn't get any solution.

Since it was an urgent travel for business purpose. Due to technical issue from paytm app i faced lot of problem and unable to get other busses too.

Kindly consider this on high priority and please help me to get refund.

Sir,
I beg to say that on 3 rd jan 2018 i am paying my ward tuition fee rs. 103000/_ to allen carrier institute through paytm. I submit otp, but showing transaction is failed. Retry. Later i try once again. Again show transaction is failed. Some time later from my bank account rs. 50000.00 is debited.
Now what can i do.
Take necessary action as soon as possible.
Thanking you.

E. Jagdishwar rao

Sir i can send money through upi, i send money from paytm to sbi, amount debit in paytm bank but not credit in sbi, transaction show successful, i send money from paytm bank to [protected]@upi, i bhim app shows transaction received but amount is not credit in sbi, i compliant the paytm app, paytm customer care says amount is debit from my bank, problem in receiver bank,

On trying to book railway ticket, amounts of rs 2113.27, 2113.27 and 1496.80 deducted from my axis bank account on three failed transactions e. G.[protected] and[protected] on 4th jan, 2019 and again[protected]/paytm mobile solutions pvt ltd vide irctc failed tr no s [protected], [protected] and [protected]. Please refund me the amounts immediately.
Puranjan borah

Orderid: [protected]

I have bought bus ticket for my parents on paytm on 23rd december 2018.
I booked 1hr prior to bus scheduled departure time.
My parents were waiting at boarding point well before time. Around 12:45pm they saw bus going without stopping at bus stop. I called paytm and both paytm and me able to connect to bus operator (Royal cruiser). Then paytm customer care representative told me to book alternate bus ticket and shared with them, he also told they will refund back extra amount if that cost for the alternate booking. I have shared the ticket immediately with them. After that i kept calling customer care and they keep asking me to wait 48hrs and they will revert back. And evertime after 48hrs i have to call them and they said bus operator did not revert back so they are not able to back.

When asking about what will happen after 48hrs they just saying dont worry, its been highlighted, escalated.
This cycle of 48hrs keep on happening with out any resolution.

Dear sir,
I am subir mazumder state bank of india account no-[protected]
Transaction id -[protected]igafcrwnj5 of rs.3150
I wants to make a payment from google play store (Beep expiry date scanner for 12 month service) but payment was debit from my account of rs. 3150/- on date.[protected]. Ask to refund the amount as soon as possible.

Thanking you

Date of transaction 2nd jan 2019 transaction ref number - bil/onl/[protected]/irctc ltd/2019 /[protected]/train ticket and merchant ref number -[protected]

Debited to my bank account but irctc given message transaction failed and pending for payment from bank.
Request you to cancel the transaction and credit to my account with same value of rs 1121.80.

Dear sir/ madam i did transaction for booking the railway ticket online through irctc and while making payment with my debit card of icic bank, i received the message rs 1121.80 has been made successfully to irctc ltd (Paytm mobile solution) but irctc given message transaction was failed. Request you to refund the money by credit to my account. Other details are as under - transaction ref number is[protected] and merchant reference number is [protected].

Regards,
Dharmendra
Mob [protected]

Today, i've paid 26 rs thru paytm wallet to mother dairy booth no. 566. Payment successfully deducted from wallet, also cashback received successfully,

But main point is payment of 26rs not transferred to mother dairy booth no 566 as what mother dairy owner said to me.

Also waited 1 hour for payment confirmation, but nothing happened. All mother dairy owner said if we gets sms then only i can fulfill, otherwise not, its not our headache thats what mother dairy told.

This is my txn detail
Jan 5, 2019 11:41:59
Transaction id: [protected]

Status: not transferred to mother dairy

Now, need a refund of 26rs asap as i paid in cash.

Also mailed paytm team on their respective app, but no response whatsoever.

Regards
Manisha
[protected]

I tried booking my tatkal ticket using paytm m today in the irctc site and after the money is deducted i received a status that "pending from bank end".

I have no clue what to do. I lost my booking and the money is also deducted from my account.

Not sure whether i got my confirmed ticket or not. I got stuck as i need to start my travel in one day.

Can someone related to the complaint please take a look and respond asap?

Hi,

I have booked ticket on irctc using paytm from hdfc bank a/c and the amount debited inr 421.80 but irctc website showing payment pending from bank end, i checked at my bank statement and it confirmed that money has been debited. Irctc anyway unable to say any status. Kindly confirm as neither i am able to get the status of the booking nor the refund.

Hi,

I have booked ticket using irctc app and gateway of paytm from canara bank a/c and the amount debited inr 2700.49 but irctc website showing payment pending from bank end, i checked at my bank statement and it confirmed that money has been debited. Irctc anyway unable to say any status. Kindly confirm as neither i am able to get the status of the booking nor the refund.
Please respond asap

Made two flight bookings for 02 passengers vide paytm booking id no. [protected] and indigo pnr no. Ndcq5m for rs.19982/-. As per mail provided by indigo airlines 100% refund has been credited to paytm after cancelling above mentioned flight ticket. But till date paytm has not refunded a single penny to me since 19 dec 2018. Wheneve i call paytm customer care, they try to linger the case by saying that their concerned team is working on it and full refund will be given to me. I already made paytm so sure about 100% refund has been credited to paytm in 03 transactions by making conference call with paytm and indigo airlines. Please look into the matter and help me.

I have booked tickets twice on irctc app as status in irctc showing it is not booked. But money debited from bank as i received msg twice and irctc showing pending from bank end for both transactions.
Please refund amount as it is twice debited and also tickets are not booked. Resolve this as i have not booked tickets and also money spent already.

I have made a several transaction on 19 dec 2018 but all those got failed and money was debited from my bank account but hasn't credited to reciver yett. I have made a call to them but hasn't received. Its more than 15 days. I have also go through paytm 24×7 help service but was not much satisfactory. I have tried to mail them but got not good response. I have all the screenshot of all transactions still they were not helpful. Their compensation policy is also not o[censored]se

Hi,
I have done a recharge of ₹458 from MyVodafone app and paid using Paytm. Paytm deducted the amount from my bank and also showing paid successfully to Vodafone. But the recharge of the same has not been done. I contacted Vodafone customer care and got response that they have not received any recharge from Paytm. I tried to contact Paytm many times but all in vain. Also I raised a ticket in Paytm app with screenshot of MyVodafone app showing no recharge of ₹458 was done. The last message which I recieved from Paytm is they have forwarded to the merchant and would share with me the status. I have asked many times for the current status but have not received any response from them. Also no one is picking up the call. Requesting you to kindly look into the matter asap. Please take necessary actions to refund my money back from Paytm. Attaching all necessary screenshots. Paytm transaction ID: [protected]

I have raised issue on paytm 24*7 help regarding Issue in paying on IRCTC using Paytm wallet and query reference number is[protected].
I have asked them who is responsible for failed transaction?? but they didnt answer my question.
I was booking tatkal ticket on IRCTC and paying throgh paytm app wallet, my amount is deducted but ticket is not booked successfully.
I have called to paytm customer executive they were saying that amount is transferd to the IRCTC by their end, then i have called to IRCTC customer executive they said that no amount is received by your bankers for mentioned transaction id.
IRCTC given me this statement on mail that no amount is received towards IRCTC for mentioned transaction id.
So the question was no one was taking responsibility at that moment.
IRCTC already given me it on mail but Paytm was behaving totally unprofessional
Every one knows that amount will be refunded within 2-3 working days but why paytm is not taking responsibility for failed transaction??
I asked to paytm 24*7 help many times that who is responsible for failed transaction?? And reason for the transaction failure but they didn't respond me yet.