PayTM Mobile Solutions Complaints & Reviews

I have been delivered a defective product (Hp omen laptop) on 3-nov-18. Paytm has approved the return request on 13-nov-18 after intervention from the hp team.

Till today i have neither received my refund nor i have received the new laptop.

I have written more than 20 mails but have not received any response from paytm. I have called their customer care team but no body is responding.

Today, i have received another message that no-cost emi has been cancelled by paytm but my credit card statement has been generated.

Paytm team if at all you are reading this complaint then please get in touch and resolve the issue.

Hi, order no: [protected], we order the refrigerator worth 30599 on 3rd november and received the refrigerator on november 10th, we immediately called godrej customer care for the installation and demo, after 2 days, they opened the refrigerator and the godrej service found some of the parts under the refrigerator are bitten by rat, the wires and the paper work of refrigerator are bitten by rat and then they told us they will replace the part that is damaged, but we complained to the paytm customer care and they requested us to send photos to view the condition of the refrigerator, we have done the same, then later they asked us to send the photos of refrigerator with packing (Photo before the package is removed), we also sent them, then they accepted that we got a damaged one and but they raised a return request instead of replace, i request to replace the item instead of return, because it takes some much time to get the refund and get a new, instead i requested them for compensation regarding the same, please i request from your side to compensate me for the damaged product or replace with a new product.

Thank you

I have been filling the foundation form where money has been deducted from axis bank but the payment has not been made to icai. Its been shown that payment is done to paytm mobile solution pvt. Ltd. But icai has not received the money. Kindly look into this problem soon because i have to fill my form otherwise the date will expire and my career is on stake

I have ordered one jacket from paytm and i have received that product on 23rd nov 2018, and now the jacket size is too small and it's not fitting so i just want next size in that, but i'm unable to exchange that product because its not showing any exchange option over there, but it's clearly mentioned 15 days return or exchange policy. I have tried calling customer care but it's not connecting and also i have texted but there is no response from their side.

Respected sir/ mam
My amount rs 1000 deduct from my account and late fee charges also rs 450/-, but i had submit my instalment and late fees in your office. I had call many times but not connect with your customer care department. Please refund my money as early as possible.
Dc transaction no : [protected], dated 3 november 2018 payment failed at the time of payment.
Please help me

Thanks
Xavier
[protected]

I have purchased a washing machine from Paytm Mall on 01.11.2018 through Order no. [protected] and paid full order amount. Delivery date was 05.11.2018. On day of deivery 05.11.2018 paytm mall cancelled my order himself and gave refund. After cancellation, paytm has given me a special promocode for purchasing in same category on equal or above value purchasing.
I have tried several times for purchasing in same category and equal and above value with this special promocode but not get any privillage. In purchasing I have applied for cashback that was Rs 3600. As per paytm, cashback is payable after 7 days of delivery. After 7 days, return or cancellation is not possible.
When I not received cashback then I contact to paytm mall customer care number [protected] on 17.11.2018, they replied that you have not appllied for cashback but one time we will arrange to give cashback to you, so please give some time.
After not receiving any message I have complaint again on mail and twitter but this time paytm mall care replied that “you have not applied for cashback so we would not be able to process your request for cashback.

First paytm has cancel my order on delivery date, second paytm has given me special promocode that has not given any special privilage to me and after applying a promocode at the time of purchasing, paytm mall is not giving cashback.

I purchased a movie pass on 28th october for watching movies in my nearest cinema hall. Its a pass for Rs 1600 for 4 movies and 2 people. After purchasing pass, I tried booking movie through it in INOX cinemas and it says this pass is not applicable on this cinema. I particularly purchased it for this and nothing like this mentioned in its terms & conditions. After that I tried connecting to customer care few times but they are saying, This pass can't be cancelled as per terms of this pass. Its validity can't be extended as per policy etc etc. How come you are not following one condition and wasting my money because of other conditions of same pass. This should not be done. Totally lost my faith in paytm due to this incident. attaching screenshot of pass terms & conditions and error coming while booking for my nearest cinema. I need my money back or else atleast validity of pass to be extended to 1-2 months.

Its been almost a month my refund hasn't been processed. The amount is inr 2600. I've tried to contact paytm several times through 24x7 help but there is no response from them. Worst customer care service ever. I usually book tickets through paytm only and never faced such a problem. But this time they are getting on my nerves. Please do something fast. I need my money.
Pnr - [protected]
Train-ers nzm duronto (12283)
Booking id - [protected]

I cancelled my ticket on[protected]

I ordered a jacket but i found wrong model.. So i want to return it bt when i request for return.. It does not approved my return request. So i think this seller is cheating me.. I want to.. Please help me anyway... I need my money. Bt it gives me wrong coat of cheap price.. Paytm should block fraud seller... It is out of expectations from paytm.. Please help me

Two of my tickets with pnr [protected] was cancelled in waiting condition (one on 2 November 2018/other by itself on 4 November).
The status is of refund is showing to bank PAYTM M, but I have not received it in paytm or in my bank account after 26 days.
My paytm account is with number [protected].I had purchased tickets through IRCTC website (www.irctc.co.in) by using SBI ATM.
Refund id shown by IRCTC are [protected] and [protected].

Dear paytm mobile soultion,

On 24th oct 2018, i made inr 328 throuhg netbanking through paytm gateway. The amount got debitted but the end merchand didn't recieve the amount. I waited for 7 working days for the ampunt but it was not credited back to icici account.

I raised complaint to icici bank asn their response is that it was successfully transferred to paytm mobile solution. Pls look into that...

The tranctions details are.

Transaction amount inr 328.00
Transaction date 10/24/2018
Payment id [protected]
Consumer code[protected]_nimsonint
Bill reference information 10649

When i was intend to transct amount to nimson how come it went to paytm mobile solution.. This is ridiculous.

Please solve immediately.
My e-mail is is [protected]@satven.com

Regards
Venki. G

I have placed 2 orders on paytm mall
Order no. [protected] (This is replacement order the return of the order has already been picked up, but no status of replacement order)
And [protected] (It was placed on 22 nov 2018, and the delivery date was 26 nov 2018 but still it is showing waiting courier pick up)
. Neither the paytm customer support numbers are picking the call. There is no option to send the message or email.
I want my products asap.

Dear sir i have paid rs370 for buying credits in critical ops game the transaction was successful but i didn't receive any credit in my game so either you refund my money or transfer it to my game so please help me sir
Reference number-igaevczuo9
Date-24/11/2018
Time-14:34 pm
Contact number-[protected]

Thank you
Sir

Hi
I am fond of Paytm Mall and used it regularly, I am happy by its all terms and conditions but recently I face a issue with its services.

In short I explained my issue about paytm mall that I refered a product in which I got an offer to earn 624/- as an referral item if the product is ordered by my referral link, after that the ordered is finally ordered (worth Rs32000/-) by my referral link and it will be delivered. Then I asked to customer care executive named as Rahul about the concern then they told me after checking the details to wait maximum 25 days to get my cashback.
Yet my 25 days are completed and I asked to customer care again they replied me you are not eligible as our hiddenn terms and conditions.
Totally they trolled me. And told me sorry previous executive gives you wrong information.

Now I am totally frustrated and decided not to refer any product in future.

Thanks

Regards-

Shubh
Call - [protected]
WhatsApp- [protected]

Hi
I am fond of paytm mall and used it regularly, i am happy by its all terms and conditions but recently i face a issue with its services.

In short i explained my issue about paytm mall that i refered a product in which i got an offer to earn 624/- as an referral item if the product is ordered by my referral link, after that the ordered is finally ordered (Worth rs32000/-) by my referral link and it will be delivered. Then i asked to customer care executive named as rahul about the concern then they told me after checking the details to wait maximum 25 days to get my cashback.
Yet my 25 days are completed and i asked to customer care again they replied me you are not eligible as our hiddenn terms and conditions.
Totally they trolled me. And told me sorry previous executive gives you wrong information.

Now i am totally frustrated and decided not to refer any product in future.

Thanks

Regards-

Shubh
Call - [protected]
Whatsapp - [protected]

Good evening sir! My name is mathireddy nanaji. Recently i placed an order in paytm on date 19/11/18 via online payment. But still i didn't get my product and also in my order status shown like your order has been delivered. While i try to call customer care number ([protected]), no answer..in order they provide courier service (Bluedart) delivery boy number ([protected]) also not lifting. I request you please help me...

My registered mobile no is ~ [protected] on paytm...

I had ordered dell laptop and after ordering i cancelled it for some reason... Before the product was shipped...

But not even the refund was provided nor they did update the status weather it was successfully cancelled or not...

When i try to see the order status it is still showing "pending return"...
It is still 24 hours after order cancellation but still nothing is done...

So sir i request you to plzz update the status and also process my refund request soon...

I have paid Rs370 for buying credits in critical ops, money was deducted from my sbi bank account but I didn't received any credit in my game
So either you refund my money or transfer it to my game
It's a large amount so I am very much worried please help me o will be very thankful to you

Thank you

I did my transactions through pubg mobile and it was unsuccessful due to server issues, but the amount still got deducted form my bank account and was transferred to times of money limited. I already talked with pubg mobile customer care and they said they can't help if the money is not transferred to them. So since my money is transferred to times of money limited, i want my refund as soon as possible. Thank you

I bought a udemy course for rupees 640 by paying through times of money gateway. The money was payed from my account. And i am not having access to the course and also not get my money back
The transaction reference number is [protected]igaevayke5

I request you to kindly attend to this issue and either refund my money or give access to the course.

Thank you
Dhananjay kumar
Email:[protected]@gmail.com
Contact no. [protected]