PayTM Mobile Solutions Complaints & Reviews

Mane recharge keya mare recharge filed ho gai par mare bank se balce 398 rs cut ho gai par mare refund bapis nhi keya gai mare order no :[protected]o total :rs 448
17 mar '18 11:58 pm mare paytm wallet main 50 rs tha bo bapis aye gai par jo bank se 398 rs balance cut hua bo mujhe abi tak bapis nhi keya gai please back my refund. Paytm se phale be complainant ki thi par mare, please sir immdaittliy mare refund bapis ki jaye.

Hello sir,
As i'm contacting so many times with paytm customer care but they are always not supporting properly.

My issue is - i'm unable to login paytm app in my mobile.
After login always getting below msg in paytm app -
"oooops... Something is wrong here. If this issue persists, please raise a query at paytm/care. Thank you for your patience."
I'm also submitted my request on paytm care but still my issue not resolved.
In this regards i'm able to login my account in website but not in mobile.
So that requesting to you kindly resolve my issue as soon so that i can use your services.

My contact no. [protected]
Please find attached picture for reference.

Thanking you...

Regards,
Himanshu

On 15 march 2018 i returned 3486 rupees to bmy sbi bank account through paytm it's been 3 4 days money hasnt credited in my bank account yet..for a middle class person its a huge amount..please i request paytm to slove this issue as soon as possible or i wll take step ahead.

Dear sir/madam, i have two paytm acct linked with my two different mob no. One of which get done kyc with aadhar card. The other paytm acct kyc is not being done as aadhar is already linked with former paytm acct and due to this i am not able to use my second paytm acct balance (Rs 8900). To get done kyc of my second paytm acct i talked to paytm customer care and requested to delete the former paytm acct and put the request through registered email. Since last 4-5 days i talked to customer care several time and no action is taken in this regard. The call to paytm customer care is high costly and i wasted my 100 rupees on the calls. I request you to take necessary action to resole the issue to avoid the problem being faced by the me. Thank you

Paytm you have pathetic services.. I has ordered products 10 days ago and they sent a wrong item (4 wrong items).. And since then i have been trying to return it... But they keep cancelling it.. Nobody is picking the products from home and the vendor is not answering my phone. I have called customer care so many times amd they said they will escalate but there is no response 😡😡😡
Refrence number 56720714

Sir my name is vikas dimri i have done a transaction on 9th march 2018 through payym to my bank account money got debited from my paytm account and i have complained about it in paytm cc they are saying contact to bank, bank is saying contact to paytm i am also attaching screenshot of transaction plz look after this matter as soon as possible i need that money very urgently

Dear sir,
I have a paytm account registered with [protected] number. I have ordered a slipper cost rs. 189 from same account whose order number is [protected] on 4th march. I have successfully cancelled that order but now they are not refunding my account.
Details are below:-

Mob:- [protected]
Email:- [protected]@gmail.com

Please help me on same to get my refund.

Sir i transferd dated on 13/03/2018 time 4:46pm rs 200
Wallet txn id:[protected]
Payment is not show in my account
I am using your app from a very long time, it has been 1 year, an i haven't faced any issues like this. I hope, that i will get my problem resolved soon.

Not show back in my patm account
I request problem solved and inform me

I have registered my kyc on [protected] which is my office number and want to change the kyc number to [protected] which is my personal number.
In [protected] account, i had 5000 rs wallet amount and few gold purchases which are vanished after converting the kyc registered number to [protected] which was suggested by kyc center.
Now i am struggling for my 5k bucks and my e-gold too.
They dnt have any customer care representative to resolve the query on priority basis.
Plss help

Hi
I initiated for my kyc verification and when i call the center which is shown in my paytm app in kyc nearby, they denied to come and verify. I have office so how can i go for this kind of verification. I[censored] did it mandatory then you should provide the facility at my address.
Kindly look into the matter and resolve my prole at earliest as i am unable to use my paytm wallet

Regards
Sumit
[protected]

Dear sir/madam,
In 17th march 2018 i was sent money from paytm to account rs. 5000, there are showing details success transaction, but money not recieved in other receiver account till now, my paytm registered number [protected].

So please look into the matter and prompt getting me response.
Mr. Ajay singh / ajeet singh
[protected], [protected]

I have ordered ad-net usb to lan converter from paytm (Order number : [protected]) but i have received techon usb to lan converter. Paytm is not responding to calls or messages. So i have chosen to put a complaint on indian consumer complaint form. I need a full refund or replacement of product. Please do not encourage this type of fraud companies into market.

Date of receiving product : 17/3/2018

I have purchased a samsung s9 plus from paytm for rs -64900 on 15th march. It promised to give a cashback of 6000 withing 24 hours but i didn't get it till now. I am trying to reach paytm daily but it is not replying. I have tried calling coustomer care several times, waited for 10-15 minutes but there no human voice. Now i am confused what to do as my 6000 cashback is still lingering in air.

Dear sir,
I make payment for my electricity bill on 08.03.2018 through paytm. But till now it was not accounted in my electricity account. I have paste the mail receive from paytm. And also my eb account screen shot. Please help me in this issue.

Mail receive from paytm :

Paytm care
Mar 13 (4 days ago)
To me
Hello sashi,

This is with reference to your query regarding electricity bill payment of rs.560 initiated using paytm.

Your bill payment against the order [protected] has been successfully processed with the operator reference number 990e835022aa11e8b5966dad2530e8e1990. We suggest you to get in touch with the operator with the below mentioned details:

1. Operator reference number: 990e835022aa11e8b5966dad2530e8e1990
2. Amount: rs.560
3. Date & time of transaction: 08/03/2018 at 02:01 pm

In case operator denies, kindly bring the written communication via mail to assist you better.

Regards,
Paytm care

Ref:_00d28dppr._5000k16j0ba:ref

Dear sir

I purchased a lenovo laptop from paytm (Vide order no.[protected]) on 22/10/2017 at the time of purchase paytm provide me accidental damage protection warranty. But someday back i try to avail adp, lenovo denied to provide me the same. When i approach to paytm they answering me after one month of my complaint the warranty activated after redemption. But at the time of purchase nobody inform regarding this redemption process. Even not mentioned on invoice provided by paytm.
I need your help for justice. (Invoice attached)
With regards,
Narinder vij

The payment (10000) was done on one week ago.in paytm it showing as successful. But still now i didn't get the money in my bank account. I spoke to paytm customer services. They told the money was not transferred to the bank. Then i asked about the refund. They said yes but still now they didn't credited the amount. May be there are not in a position to return back the amount. Every time they are neglecting and postponing the time. Please resolve the issue.

Thank you.

Hi mam/sir,

I am writing this mail regarding cashback. So problem is i pay my electricity bill through paytm by using promo code which is (Firstpay) and it is applied but i dont get any cashback from your side to my paytm wallet. I also attach some attachments please see and solve my query asap.

Thanks
Rahul bist

Hi,
The options to reach out to paytm care thru phones are blocked out.
The following amounts do not show in my wallet and neither have been paid out
24/02/2018 paytm noida in 160.00 dr
24/02/2018 paytm WWW.PAYTM.IN 1030.00 dr
Besides 1140 credited to paytm wallet on 8th feb 2018 rs 1140/- at 9.44 pm
Wallet transaction #[protected].
The other 2 transactions 160 & 1030 is a debit on my credit card, not showing in paytm wallet.

Calls to [protected] and [protected] does not have options and disconnects by itself.

Request your kind intervention in the matter of

"paytm going back on their word after confirming cashback in writing."
(Image of proof of commitment attached)

Since i have all commitments from paytm in writing (Pic attached), i believe paytm is wrong in denying me the cashback when they have clearly stated "as a goodwill gesture, we would be adding a cashback of inr 8000 to your paytm wallet, in line with the on-going promocode: samsung8 on the product."

Hence, have had no choice but to approach the consumer complaints forum to rectify the wrong that is being done here.

Brief summary of the sequence of events;

1. Had made a purchase of the samsung note 8 wherein the promocode for the cashback of rs. 8000/- was not getting activated. The dealer bhavesh from cell city spoke to ashish from paytm and was instructed the make the purchase without the promo code and that ashish from paytm would initiate the cashback coupon from his office at paytm. (Confirmation of promo code activation from ashish is shown in image attached)

Here is the transcript for your ready reference - (Regarding your concern about cashback for order [protected] of samsung galaxy note 8 sm-n950f (Maple gold), i would like to inform you that as per our system, no promocode was applied while placing this order. Cashbacks, deals and promotions offered by paytm can only be availed by application of a promo code at the time of placing an order.

However, as a goodwill gesture, we would be adding a cashback of inr 8000 to your paytm wallet, in line with the on-going promocode: samsung8 on the product.
The cashback will be processed to your paytm wallet within 10 working days.)

This confirmation was received on feb 9 at 6.53pm.

2. Thereafter on 09 feb, 09:01 pm, i got another message from paytm confirming the cashback. Here is the proof of the same - 'as per your concern we would like to inform you that cashback of inr 8000 will be credited after 10 days from the date of delivery of your phone."
(Proof of this commitment is in the pic attached)

3. When i wrote to them saying that the cashback was not credited, i even got a message on 22 feb, 01:25 pm saying that as an exception they would credit the cashback to my bank account as soon as i sent them the bank account details. (Proof in the image attached)

4. Have been following up since then and now they have gone back on their word stating that i am not eligible for cashback since the promocode was not applied. Here is the mail i received from them -

Dear zahira,

I would like to inform you that cashback, deals and discounts offered by paytm are applicable only by application of the valid promo code at the time of placing an order. As per our system your order [protected] & product samsung galaxy note 8 sm-n950f (Maple gold) is not eligible for cashback as no valid promo code was applied at the time of placing the order.

Therefore, we would not be able to process your request further.

This is proof that paytm has gone back on their word.

Thankfully all communication was in writing and not verbal.

Request your kind intervention in taking up this matter with paytm and getting paytm to credit my cashback as committed.

Looking forward to the matter getting resolved at the earliest.

Yours sincerely,

Zahira.

Following is the transcripts of the mail sent to [protected]@paytm.com (Sadly, no response received).

Subject: query ref no.[protected]Cashback not received as committed. Proof attached)

Please refer to query ref no. 51568149 where you'll have acknowledged and initiated the cashback of rs. 8, 000/- to my account which didn't not reflect as i had exceeded the cash limit. Therefore, the cashback was on hold. I was also requested to give my bank details, which i did but the cash back is still not credited to my paytm account nor my bank account.

Attached are the snapshots from my cell showing paytm's commitment to giving me my cashback.

Below is the transcript (With the date and timestamp) for your ready reference proving paytm's commitment to giving me my cashback.


09 feb, 04:57 pm
Me:
Cash back not received

—
09 feb, 06:53 pm
Paytm:
Dear zahira,

Regarding your concern about cashback for order [protected] of samsung galaxy note 8 sm-n950f (Maple gold), i would like to inform you that as per our system, no promocode was applied while placing this order. Cashbacks, deals and promotions offered by paytm can only be availed by application of a promo code at the time of placing an order.

However, as a goodwill gesture, we would be adding a cashback of inr 8000 to your paytm wallet, in line with the on-going promocode: samsung8​ on the product.
The cashback will be processed to your paytm wallet within 10 working days.

Thank you for shopping with us!

Sincerely,
Ashish
Paytm mall care

—

09 feb, 09:01 pm
Paytm:
Hi zahira,

We are happy to assist you. This is regarding your order number [protected].

As per your concern we would like to inform you that cashback of inr 8000 will be credited after 10 days from the date of delivery of your phone.

Should you need any further assistance, please let us know.

Sincerely,
Paytm mall care

—

21 feb, 01:58 am
Me:
Cash back not received.

—

21 feb, 02:18 pm
Paytm:
Dear customer,

I understand that you have a concern regarding cashback for your order [protected]. I'm sorry for the delay for the credit of your cashback.

I have escalated this case to the concerned team and they would be crediting your cashback soon.

Thank you for shopping with us!
​
Sincerely,
Paytm mall care

—

22 feb, 01:25 pm
Paytm:
Dear customer,

I understand that you have not received your cashback of amount inr 8000 for your order [protected]. I would like to inform you that an attempt for the credit of the cashback was made to your wallet, but it failed, since your wallet limit has been exceeded for this month, as per the monthly transaction limits of inr 10, 000 put in place by the rbi.in such cases, the cashback is credited to the paytm wallet only in the 1st week of the following month

To get the cashback sooner in your account, and to avoid all such situations in the future, we request you to upgrade your monthly transaction limit to inr 1, 00, 000 by becoming a premium customer.

You can get your wallet upgraded by clicking on http://m.p-y.tm/kyc

As an exception for this order, i can help you in transferring the money to your bank account. To initiate this process, please share the below-mentioned details with us, by replying to this message. Please make sure that the account holder's name and the customer's name are the same:
1. Bank name:
2. A/c no.:
3. A/c holder's name:
4. Bank ifsc code:
5. Branch name:

Once we have received the above mentioned details from you, your cashback will be credited to your bank account within 7 working days.

Thank you for shopping with us!

Sincerely,
Paytm mall care

—

25 feb, 04:21 am
Paytm:
Hi,

This is with reference to your complaint registered with paytm on[protected]:28:09 for ticket no 53118149. We haven't heard back from you on this for some time and trust that it's been resolved by now. If not, let us know in the next 24 hours & we will be happy to sort it out for you.

Have a great day!

Thanks and regards,
Paytm care

—

Sir,
I added rupees 1000 to my wallet through upi. But money was not added to my paytm wallet although transaction is shown to be successful.
Te customer care executives are not listening to it and after waiting for 30 minutes with call on hold one person received the call and again he transferred the call to other guy and since then again no response no one is ready to accept the call.
Transaction id[protected].