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PayTM Mobile Solutions Complaints & Reviews

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Updated: Oct 17, 2025
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PayTM Mobile Solutions reviews & complaints page 216

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M
ms011219893
from Mumbai, Maharashtra
Mar 12, 2018
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Address: 312001

All peoples please don't used paytm services, is a fraudulent company

My money has been deducted from my wallet still show pending, lot of time i try login my account but i can't.
When i call paytm customer care they don't pic after 2-3min robot talk the call disconnected automatically, i lost so many money as its not toll free number..
Why
I have to face this problem. It can happen to you as well
Any problem help as soon as possible -

[protected]
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    S
    Sparkpraveen
    from Noida, Uttar Pradesh
    Mar 12, 2018
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    Address: New Delhi, Delhi, 110055

    Sir/madam,
    I have paid the electricity bill of company bses yamuna power limited order number [protected] yesterday on date 10 march 2018
    I am not interested for the insurance said above in the subject. Kindly cancel the "home burglary insurance" of rs. 1 lac for rs. 15 which added by default, it is ticked in check box automatically.

    I also request you to refund ₹ 15/- into my bank account or paytm wallet.
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      B
      from Gaya, Bihar
      Mar 12, 2018
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      Address: Patna, Bihar, 800014

      Dear sir,

      Yesterday received your product a wall clock without any warranty receipt. It seems to be duplicate, which is not working.
      The details given below :
      Order no. - #[protected] of swagger decorative wall clock.

      Kindly return it, earlier also ordered for charging cable, which all are not working. Plz do the needful.
      Regards

      Amrita bhushan
      [protected]
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        S
        Shivam1295
        from Kolkata, West Bengal
        Mar 12, 2018
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        Address: Kolkata, West Bengal, 700001
        Website: Paytm

        I booked a flight ticket on 7th march and was eligible to get rs. 250 cash back but it is not received even after 4 days not its status is showing refunded back but don't know where has that gone. I called help line that made me wait for 10 minutes and disconnected my call. My paytm transaction i. D. Is [protected]
        Please help me. Don't let these companies become dictator and do whatever they want
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          J
          jatin.jain29
          from Agra, Uttar Pradesh
          Mar 11, 2018
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          Address: Gautam Buddh Nagar, Uttar Pradesh
          Website: Abhishek Chauhan coice Agent

          Dear Team,

          Today I called on your paytm number [protected] regarding closing of Fast Tag (RJ14XC3762). The agent In the voice named Mr Abhishek Chauhan misbehaved with me and i told him many times to transfer the call to senior person, manager, supervisor but he is so rude that he had not transfer my call and put the call on hold for more than 35 minutes. He is saying i am not transferring the call to any person. What service you are giving to customer??? You are making fools to customers. I am escalting the company to telecom ministry that paytm shold be banned in india and paytm is fraud and fooling its customer. Its now more than 40 minutes of hold Mr Abhishek is not responding anymore. Terminate this guy. I will also go in media and tell them what paytm guys are doing??

          Jatin Jain
          [protected]
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            R
            Raj Rohra
            from Mumbai, Maharashtra
            Mar 11, 2018
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            I have ordered a hbq i7 bluetooth from paytm mall,
            I got delievry today, when i opened the parcel, the box conidition of bluetooth is bad, i dont like it, and when i look the bluetooth the bluetooth operating button is not working, and along with button issue, there is also a damage in lower part of bluetooth... I am not satisfied with seller..
            And i requested that return order for that parcel jus after 10 mins..
            My return order is approved, but i just want to get know to paytm mall, that seller of this product is not good, i m very much unsatisfied from this product of the seller and product.

            Order no:-[protected]

            Product:- shop craze shop hbq i7, 14 mono headset.

            Thank you,
            Rajesh rohra
            [protected]
            [protected]@gmail.com
            I add 2000 to my paytm wallet, and then that 2000 rupees i refund to bank.but the money debited from paytm wallet but not credited to bank.it is showing transaction is successful but not credited in my bank.please refund my money.
            Transferred money not shown in my bank
            attached document not shown in my bank account
            I am transferred amount from my wallet to my axis bank account first I lt was transferred bit latter it again transfer to my Paytm wallet...
            I am done my KYC also.
            So why this problem has come with me.
            Plz help me
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              K
              krupali sompura
              from Ahmedabad, Gujarat
              Mar 11, 2018
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              Address: Ahmedabad, Gujarat, 380009

              I had recharged twice 4 aug 2017 order no [protected] with amount of rs.498 and 2 nov 2017 order no [protected] with amount of rs.499 for my jio dongle [[protected]] through paytm.in my paytm app the recharge shows successfully and amount is debited from my sbi bank account but till the date it is not recharged.

              I had call the jio customer care many time and spoke with the persons that all they said that we don’t get any recharge from paytm for above mention reference no or date. Even they guide me to call paytm customer care and ask for refund.
              I had call the paytm customer care many time but customer care service number are not working.
              Paytm is a robber... I want refund my both recharge amount asap.
              Mar 10, 2018
              Saurabh Pimparkhede's response
              Mobile no [protected]
              Mar 10, 2018
              Saurabh Pimparkhede's response
              Sorry my mistak mobile no 1 no missing paytm link no :- [protected]

              Sir
              07/03/2018 pune to nagpur train ticket booking transaction failde but my mony cut 469 Rs to paytm wallet not my ticket book my balance reduced to acc plez refund my balane ...all paytm costomare calling not response
              I have swnd money to a wrong number.
              Rs.3194.
              plzzz help me bcoz paytm help care not help me ...
              i reguest i need money back my paytm number

              my payrm no.is [protected]
              I had payment from upi transection of pay tm upi from my registered mobile no [protected] of 9996 Rupee's on 27 of february 2018
              Still the transaction status pending
              Reciever did nt get their money
              Pay tm cunsumer helpline not responding
              Plz help me
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                K
                kekrishnan
                from Mumbai, Maharashtra
                Mar 11, 2018
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                Address: Thane, Maharashtra, 400610

                I have been using paytm account and keeping funds for use o[censored]ber cab service only. I will not be able to book unless i have funds above
                Rs.350 in paytm account and i keep replenishing the same as and when needed. I had a balance of rs. 300 in the account last when used.
                After a month of non use, i got a message to re validate the paytm and on doing so, the balance got vanished and shown zero.
                I am surprised and made complain in the mobile app. They asked for ref. Number of the use. When i have not used at all, i am not able to prove this.
                Where as paytm will have records of funds loaded on the mobile number [protected].
                I request you to check this last transaction and the balance and reimburse the same quickly.
                Due to his issue, i am afraind that i should not use paytm at all and advise friends as well on the same.
                Pl. Revert.
                Thanks.
                Mar 11, 2018
                subhajitr38's response
                Thanks a lot paytm team for resolve it.
                Money was deducted from my card. but not added to my wallet.Showing me that "your payment awaited". on 11th March 2018 1:05 p.m.please resolve it I need money urgent.
                10000 rs deduct from my wallet but not received in bank account .
                Hello sir,
                Paytm deduct my money twice and both recharge has been failed but i got refund only 1 time for 2 paytmenys. Payment of rupees 399 has not been refunded yet. Please refund my money asap.
                I purchased a mobile phone through paytm but as promised still not received my cashback of Rs 10000 as about 1 month have passed. I purchased mobile phone on 10th February.
                Cancellation id =[protected] .
                I have book a ticket after some day i cancell this ticket but no refund in my account .transaction is id [protected] cancellation of date 22Feb. 2018
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                  R
                  rkv_84
                  from Bhubaneshwar, Odisha
                  Mar 11, 2018
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                  I cancelled my two tickets pnr no. [protected] and [protected] on 03.02.2018. Irctc website shows amount refunded on 05.03.2018 to paytmsdk bank. But the same are not reflecting in my account after elapsing a week. Kindly check and refund the amount in my account.

                  Cancellation id - [protected] for rs. 255
                  Cancellation id - [protected] for rs. 710
                  Approximately 20 days ago I have done the KYC documents and verification but paytm company didn't open my open.Also I complaint and mail them but they didn't reply me.I think they fraud me. lots of days they frauding me.
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                    A
                    ashesh dwivedi
                    from Gurgaon, Haryana
                    Mar 11, 2018
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                    Address: 201301
                    Website: paytm.com

                    I have bought a samsung s7 edge phone from paytm on 27th - feb at cost of rs 35900/- and rs 5000/- cash back was part offer in it. I have applied the promo code which was successfully applied.
                    Now after 02 weeks there is reply from paytm that they cannot give the cashback as there is issue with the debit card i have accessed.
                    There was no such information at time of purchase and the card i have accessed is a regularly used by me.
                    Cash was supposed to be reached on my mobile no. And nothing has to be delt with the mobile no.
                    Now they are neither giving the option to return the product
                    This is serious case of humiliation and i feel cheated as customer and i want mu money back
                    Mar 08, 2018
                    Deepak Goel.'s response
                    .
                    Dear sir/mam,

                    By mistake i have done worng number recharge.
                    So i request to you plz cencel this recharge.
                    Order no.
                    [protected]
                    reff.
                    [protected]
                    I had done kyc to another number
                    but i want to change kyc to my personal number where i had money in my wallet around 280 r.s
                    please its any emeargency amount to me i am not in my home town i need it please help meee
                    Ashish I am also having the same problem. I just wanted to know whether your problem is resolved? I dont know where to complaint. Customer care is telling my account is not eligible.
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                      N
                      Nirbhay 2153
                      from Barh, Bihar
                      Mar 10, 2018
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                      Resolved

                      Address: Patna, Bihar, 800020
                      Website: Paytm

                      Dear sir my paytm wallet is not working.
                      I am complaining many times but response from your sides.
                      It's matter concern about it because my [protected] is not paytm wallet and pending amt in paytm wallet.
                      Please help as soon as possible.
                      Pending is not transferring any other account.
                      My paytm account is locked.
                      Regards
                      Nirbhay kumar
                      [protected]
                      Mar 10, 2018
                      Complaint marked as Resolved 
                      My mobile number 9835853260. My wallet ballace is not transferring any Acount and not working. I am complaining many times but not response .
                      Mar 10, 2018
                      Updated by Nirbhay 2153
                      Please confirm how can transfer my wallet many amount 7060/
                      Please help me as soon as possible.
                      My Mobile no [protected]
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                        P
                        PHOOL TIWARI
                        from Ratlam, Madhya Pradesh
                        Mar 10, 2018
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                        Address: Alwar, Rajasthan, 301705
                        Website: www.paytm.com

                        My self phool chand tiwari a paytm wallet user. My contact no is [protected].
                        My order for perfume in foog scent. The price of the perfume is 500rs and returned cashback offer is 150rs but the cashback are not returned to my wallet. My trsnsaction i. D is [protected]. Please immediately my cashback returned my wallet. And take the message for a order of my purchasing.
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                          Ajaybaby12
                          from Bengaluru, Karnataka
                          Mar 10, 2018
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                          Address: New Delhi, Delhi

                          I have ordered a memory card through Paytm via Order No. [protected]
                          on 25 February 2018 but have not recieved the desired product and now they are refusing to return the product kindly take strict action towards them and help me for refund of my money.PayTM Mobile Solutions Complaint Status Update [ID: 1890010]
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                            Anamika S Jain
                            from Pune, Maharashtra
                            Mar 10, 2018
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                            Address: Gautam Buddh Nagar, Uttar Pradesh
                            Website: www.paytm.com

                            My payments and withdrawals are restricted by paytm with the excuse that my kyc is not done. I had submitted my id proofs a year back to an executive, so that does not make sense. I resubmitted the kyc request to http://m.p-y.tm/kyc thrice, but no one called or visited me. I even wrote to customer care, but i got a standard reply, "we are really sorry for the inconvenience caused but at this time, we do not have a kyc request from your side where all required details are available" everytime which is probably an autoresponder message. Also, there is no response from the paytm contact numbers. Now my money is struck at paytm, neither can i use it... Nor can i withdraw it. I see that a lot of people here have the same complaint. So something is really fishy. Please help!
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                              Saurabh Pimparkhede
                              from Pune, Maharashtra
                              Mar 10, 2018
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                              Address: 445206
                              Website: PaYtm

                              Sir
                              Refund my cash faild my transaction cut balance my account Date 07/03/2018
                              I have no refund balance sir i kindaly request check my paytm wallet transaction no :[protected]
                              Bank trnx no :[protected]
                              My sim msg balancr cut pytm trnx no[protected] sir plez refund my balance
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                                lovelyjaan
                                from Jaipur, Rajasthan
                                Mar 10, 2018
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                                I have booked tickets on 18/02/2018 whose pnr is [protected] but due to some reason canceled the ticket on 24/02/2018 whose transaction id is [protected]. I visited the irctc portal and checked the status but it shows refunded but not transfer in my bank account please resolve this issue as soon as possible because i am poor student and that money is important for me.
                                Pnr no [protected]
                                Transaction id-[protected]
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                                  K
                                  Kaushal52103171
                                  from Delhi, Delhi
                                  Mar 10, 2018
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                                  Address: Gurgaon, Haryana, 122003

                                  Hi i am unable to use my paytm wallet refund which was converted by paytm team from voucher to wallet and they had confirmed the same but now i am unable to use that amount and paytm team is not listening. Also i am calling them and emailing but not getting any satisfactory answer they are only giving me fake emails. I am totally tired and waiting for resolution since 8 days.
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                                    Owkus Web
                                    Mar 10, 2018
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                                    Address: Gautam Buddh Nagar, Uttar Pradesh
                                    Website: paytm.com

                                    They are big time scam. Why they are trying to become a bank when their capilbilty and services are like pan shop. I added 5000 that time they didnt told me about kyc now when i am sending money they are asking to link adhar and i did they they said for in persona verification. I called the outlet he said its easy and can be done by paying 200 i said okey!! As they allready holded my 5000 and drive 30 km to reach there after reaching there outlet said why you linked adhar in app now come after 5 days.

                                    Conculsion.. 5000 got stuck i wasted 3 hours

                                    My recommndetion is not to use it. None of the customer support number working
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                                      anuj555777
                                      from Delhi, Delhi
                                      Mar 10, 2018
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                                      Address: New Delhi, Delhi

                                      Paytm — my money transfer to bank is pending

                                      My money transfer is pending of rs. 10000 to back account of hdfc bank but the trasection is pending

                                      My money transfer is pending of rs. 10000 to back account of hdfc bank but the trasection is pending

                                      Date[protected]

                                      Wallet transaction id :[protected]
                                      Wallet transaction id :[protected]
                                      Please help.

                                      Thank & regards
                                      Anuj kumar
                                      [protected]
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                                        Shrustichandra Naik
                                        from Burla, Odisha
                                        Mar 10, 2018
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                                        Address: Gautam Buddh Nagar, Uttar Pradesh, 768001

                                        Dear sir,

                                        Ref non credit of payment made to bsnl account, order no [protected] transaction dt 26.02.2018.

                                        Rs 657 deducted (Rs 642 purported to be credited to bsnl account and rs 15 home burglary insurance) and credited to inb one 97 communication ltd on 26.02.2018.

                                        Reference: order id [protected] transcation id[protected] igaczmqrc4 rs 657 deducted from sbi account no [protected] sme branch sakhipara, sambalpur odisha on 26.02.2018. Rs 642 not credited to bsnl account. I have lodged complaint on 27.02.2018 but there is no response. It appears that paytm is not comm9ited to customer service rather cheating people

                                        Order id [protected] transcation id[protected] igaczmqrc4 for rs 657 (Rs642for bsnl and rs.15 for home burglary insurance). I shall be constrained to complian to appropriate authorities if no response is coming.
                                        Where rs 642 has gone when the same is not credited to bsnl account.
                                        Please arrange refund of the amount rs.642.
                                        Sc naik mob [protected]
                                        I am a registered and regular customer of paytm
                                        Mar 10, 2018
                                        Updated by Shrustichandra Naik
                                        Despite talking to helpline executive there is no response.
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