PayTM Mobile Solutions Complaints & Reviews

Hi mam/sir,

I am writing this mail regarding cashback. So problem is i pay my electricity bill through paytm by using promo code which is (Firstpay) and it is applied but i dont get any cashback from your side to my paytm wallet. I also attach some attachments please see and solve my query asap.

Thanks
Rahul bist

Hi,
The options to reach out to paytm care thru phones are blocked out.
The following amounts do not show in my wallet and neither have been paid out
24/02/2018 paytm noida in 160.00 dr
24/02/2018 paytm WWW.PAYTM.IN 1030.00 dr
Besides 1140 credited to paytm wallet on 8th feb 2018 rs 1140/- at 9.44 pm
Wallet transaction #[protected].
The other 2 transactions 160 & 1030 is a debit on my credit card, not showing in paytm wallet.

Calls to [protected] and [protected] does not have options and disconnects by itself.

Request your kind intervention in the matter of

"paytm going back on their word after confirming cashback in writing."
(Image of proof of commitment attached)

Since i have all commitments from paytm in writing (Pic attached), i believe paytm is wrong in denying me the cashback when they have clearly stated "as a goodwill gesture, we would be adding a cashback of inr 8000 to your paytm wallet, in line with the on-going promocode: samsung8 on the product."

Hence, have had no choice but to approach the consumer complaints forum to rectify the wrong that is being done here.

Brief summary of the sequence of events;

1. Had made a purchase of the samsung note 8 wherein the promocode for the cashback of rs. 8000/- was not getting activated. The dealer bhavesh from cell city spoke to ashish from paytm and was instructed the make the purchase without the promo code and that ashish from paytm would initiate the cashback coupon from his office at paytm. (Confirmation of promo code activation from ashish is shown in image attached)

Here is the transcript for your ready reference - (Regarding your concern about cashback for order [protected] of samsung galaxy note 8 sm-n950f (Maple gold), i would like to inform you that as per our system, no promocode was applied while placing this order. Cashbacks, deals and promotions offered by paytm can only be availed by application of a promo code at the time of placing an order.

However, as a goodwill gesture, we would be adding a cashback of inr 8000 to your paytm wallet, in line with the on-going promocode: samsung8 on the product.
The cashback will be processed to your paytm wallet within 10 working days.)

This confirmation was received on feb 9 at 6.53pm.

2. Thereafter on 09 feb, 09:01 pm, i got another message from paytm confirming the cashback. Here is the proof of the same - 'as per your concern we would like to inform you that cashback of inr 8000 will be credited after 10 days from the date of delivery of your phone."
(Proof of this commitment is in the pic attached)

3. When i wrote to them saying that the cashback was not credited, i even got a message on 22 feb, 01:25 pm saying that as an exception they would credit the cashback to my bank account as soon as i sent them the bank account details. (Proof in the image attached)

4. Have been following up since then and now they have gone back on their word stating that i am not eligible for cashback since the promocode was not applied. Here is the mail i received from them -

Dear zahira,

I would like to inform you that cashback, deals and discounts offered by paytm are applicable only by application of the valid promo code at the time of placing an order. As per our system your order [protected] & product samsung galaxy note 8 sm-n950f (Maple gold) is not eligible for cashback as no valid promo code was applied at the time of placing the order.

Therefore, we would not be able to process your request further.

This is proof that paytm has gone back on their word.

Thankfully all communication was in writing and not verbal.

Request your kind intervention in taking up this matter with paytm and getting paytm to credit my cashback as committed.

Looking forward to the matter getting resolved at the earliest.

Yours sincerely,

Zahira.

Following is the transcripts of the mail sent to [protected]@paytm.com (Sadly, no response received).

Subject: query ref no.[protected]Cashback not received as committed. Proof attached)

Please refer to query ref no. 51568149 where you'll have acknowledged and initiated the cashback of rs. 8, 000/- to my account which didn't not reflect as i had exceeded the cash limit. Therefore, the cashback was on hold. I was also requested to give my bank details, which i did but the cash back is still not credited to my paytm account nor my bank account.

Attached are the snapshots from my cell showing paytm's commitment to giving me my cashback.

Below is the transcript (With the date and timestamp) for your ready reference proving paytm's commitment to giving me my cashback.


09 feb, 04:57 pm
Me:
Cash back not received

—
09 feb, 06:53 pm
Paytm:
Dear zahira,

Regarding your concern about cashback for order [protected] of samsung galaxy note 8 sm-n950f (Maple gold), i would like to inform you that as per our system, no promocode was applied while placing this order. Cashbacks, deals and promotions offered by paytm can only be availed by application of a promo code at the time of placing an order.

However, as a goodwill gesture, we would be adding a cashback of inr 8000 to your paytm wallet, in line with the on-going promocode: samsung8​ on the product.
The cashback will be processed to your paytm wallet within 10 working days.

Thank you for shopping with us!

Sincerely,
Ashish
Paytm mall care

—

09 feb, 09:01 pm
Paytm:
Hi zahira,

We are happy to assist you. This is regarding your order number [protected].

As per your concern we would like to inform you that cashback of inr 8000 will be credited after 10 days from the date of delivery of your phone.

Should you need any further assistance, please let us know.

Sincerely,
Paytm mall care

—

21 feb, 01:58 am
Me:
Cash back not received.

—

21 feb, 02:18 pm
Paytm:
Dear customer,

I understand that you have a concern regarding cashback for your order [protected]. I'm sorry for the delay for the credit of your cashback.

I have escalated this case to the concerned team and they would be crediting your cashback soon.

Thank you for shopping with us!
​
Sincerely,
Paytm mall care

—

22 feb, 01:25 pm
Paytm:
Dear customer,

I understand that you have not received your cashback of amount inr 8000 for your order [protected]. I would like to inform you that an attempt for the credit of the cashback was made to your wallet, but it failed, since your wallet limit has been exceeded for this month, as per the monthly transaction limits of inr 10, 000 put in place by the rbi.in such cases, the cashback is credited to the paytm wallet only in the 1st week of the following month

To get the cashback sooner in your account, and to avoid all such situations in the future, we request you to upgrade your monthly transaction limit to inr 1, 00, 000 by becoming a premium customer.

You can get your wallet upgraded by clicking on http://m.p-y.tm/kyc

As an exception for this order, i can help you in transferring the money to your bank account. To initiate this process, please share the below-mentioned details with us, by replying to this message. Please make sure that the account holder's name and the customer's name are the same:
1. Bank name:
2. A/c no.:
3. A/c holder's name:
4. Bank ifsc code:
5. Branch name:

Once we have received the above mentioned details from you, your cashback will be credited to your bank account within 7 working days.

Thank you for shopping with us!

Sincerely,
Paytm mall care

—

25 feb, 04:21 am
Paytm:
Hi,

This is with reference to your complaint registered with paytm on[protected]:28:09 for ticket no 53118149. We haven't heard back from you on this for some time and trust that it's been resolved by now. If not, let us know in the next 24 hours & we will be happy to sort it out for you.

Have a great day!

Thanks and regards,
Paytm care

—

Sir,
I added rupees 1000 to my wallet through upi. But money was not added to my paytm wallet although transaction is shown to be successful.
Te customer care executives are not listening to it and after waiting for 30 minutes with call on hold one person received the call and again he transferred the call to other guy and since then again no response no one is ready to accept the call.
Transaction id[protected].

I already linked paytm kyc with my aadhar and i got a debit card from paytm..
But i cant transfer the wallet money to my bank account or paytm savings account.., when i try, it shows link your aadhar with kyc paytm, when i click next it shows, you successfully linked your aadhar with paytm kyc, but i can't trasnfer the money to bank account...
Please help with it
Rijin remesh
[protected]Paytm id and contact number..)

I am having trouble while transferring my money to a bank account, its showing verification of kyc pending which i already did but it's not getting verified
I have an immediate request for transfer of money which is not getting done just because of verification pending
I tried reaching paytm customer executive but didnt got any help from there, actually i was not even able to connect with customer executive.

I did message them in help and support but didnt got any help from there also
My query ref no 55978156

My money is stucked in paytm, kindly help me get it back, as i immediatly need to transfer it

I was adding money to paytm wallet due to slowork net speed of jio the transaction failed. I did it for three times all failed. Amount of first and last transaction refunded but the second transaction amount not refunded. I have also contacted my bank but they said that it's paytm responsibility. Paytm saying that it's banks responsibility.
Hoping the problem to be resolved.

Dear sir/madam,
In 14th march 2018 i was sent money from paytm to account rs. 4500, there are showing details success transaction, but money not recieved in my bank account till now, my paytm registered number [protected]. Before some days same issue 400 rupees not came in my paytm wallet balance.
So please look into the metter and prompt getting me response.
Till now not recieved payment of rs. 4500 from paytm to bank.

Thanks with regards
Babita mathur

Sir my paytm payment bank not opening and passbook, add money etc. Main aadhaar verification failed bata raha hain and paytm app se kyc nahi ho pa rahi hain aur bahar kyc center se ye bata raha hain ki "your number already link to your aadhaar number" so main paytm app se koi bhi transection nahi kar pa raha hoon. Please resolved it immediately. Thank you

I transferred 5000rs. To my bank account from paytm on 13th march 2018. But it's not been shown in my account balance. They are not replying to my complaints also. Paytm app is showing it in their passbook as success of the transaction. I called upon to the bank they said that they can't do anything in this matter. U have to talk to paytm only. But they are not replying to my emails. Please have a look in this matter as soon as possible

Hi,
This is mohammed faiz, mob no-[protected]. My qr code is blocked and
Account also blocked from getting payment. I want you to activate my
Merchant account please. I am facing lots of problem and
Difficulties. I provided all documents by email on payments helpdesk on 23rd feb 2018 till now my account is not activated. They told me with in 4days your account will be activated but still its not activated. I call many times and i email many times only refference no come but no solution. I am still waiting. When i get my solution i didn't know. As i am loyal customer thats why you are harashing me.

Thank you paytm for this. I dont have any hope on you paytm.

Reference number 02289000

Regards

Mohammed faiz

[protected]

Faiz. [protected]@gmail.com

Dear Sir,
i am order mmory card this myOrder No. [protected] 25 February 2018 5:55 pm byt sir send the wrong prodcut i am return the product but couier return request has been rejected, Courier talk to the company that the company is not receiving the product.i am 10 days to compliant online but ignore my compliant, Regarding your query with Paytm Care (Reference No.:[protected] ticket 5513685. Please inquire the company and my refuned back

I had recharged my Idea number for Rs.398 on Feb 14th, 2018 through Idea Web portal. The payment was made through Paytm Mobile Solutions. The transaction status on my debit account shows as success but recharge was not done. On contacting Idea, they said that they have not received any amount and thus, no recharge was processed.

Since then, I have not received my refund for that recharge from PayTm.
Kindly help me to get my refund.

Transaction Reference Number: BIL/[protected]//[protected]_

I am attaching transaction status receipt and recharge screenshot.

Dear care,

Please look for attached screenshot. I have received money on my Paytm account [protected]. Holder Jagruti Solanki.

I have also received message notification but I forgot my password. I have reset password and KYC also done but money is not updated in my wallet. I don't know where it disappeared. Do didn't transfer any money to anyone so please help to find where my money has gone.

I also tried to call you on customer care number but call is not connecting. Only they are telling to reset password. Please update your call centre as this kind of problem harassed your customers.

For your reference I have attached screenshot along with transaction numbers.

Regards,

Jagruti Solanki

[protected]

I booked train tickets twice on paytm where they where failed and amount deducted and the refund not yet received... even bank also did not get details even yet...
and i also transferred 350rs from paytm wallet to bank where paytm told that it has send money to bank.. but the bank didnt received..
for the inconveyance of paytm i lossed 150 rs extra other than above
my paytm no [protected]

I had transferred money to wrong number [protected] yesterday with 300 RS.

But I requested the Paytm to solved the same whose reference No.: 56224656.

But Paytm is not helping in this regard, I sent the sms to same person as well, but there is no response from him/her as well.

Please help me in this regards.

Money sent
To: [protected]
Transaction ID: [protected]
[protected]:45:52 PM

Please refund my money. Amount to be paid back 300 Rs

Good morning sir, yesterday i ordered paytm debit card to my home address. Due to some educational purposes at the date of delivery i'll be not there so i want to change delivery address

Debit card status:card is packed yesterday but not dispatched for now so give me any option to change delivery address.

Thank you sir.

My paytm number:[protected]

Dear sir/madam

Greetings!!
Paytm number: [protected]
I have added rs. 8000 to paytm wallet but i cannot use it for payment transfer in account because kyc not done and when i tried to do kyc in verification section it gives error, cannot do inperson verification to my location.
I request you to kindly fix this problem or refund my money to account.

Dear sir,

This is to inform you regarding fraud transactions from my bank

Details:-
1.[protected] / othpg[protected]paytm amount - 5000.00
2.[protected] / othpg[protected]paytm amount - 3800.00
3.[protected] / othpg[protected]paytm amount - 2300.00

Please look into this as this is a direct loss of 11100/-
Passbook image attached fyi-

Dear all,

This is regarding the paytm company. This company is asking aadhaar card linking with the wallet service and stopped my transactions.

Can somebody explain how can they make it mandatory linking aadhaar card with paytm account? As per hon'ble supreme court directive dated 13th mar'2018, no linking of aadhaar is mandatory except government schemes till further decision given by hon'ble supreme court.

Could you please look into this matter asap. Its totally a contempt of court!

Best regards,
Amitabh majumdar