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PayTM Mobile Solutions Complaints & Reviews

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Updated: Oct 17, 2025
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K
kh@n
from Kargil, Jammu and Kashmir
Jan 5, 2018
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Respected sir,
i have transfered 500 rupe from paytm wallet to bank on 4 jan 18 at 6.28pm but still its not credit to my account its complete 24 hours still it is reflecting pending please help in this regard .
Transferred to Bank AccountIMPS reference number: nullPaytm Cash Txn ID [protected]-01-04 06:28:02 PM
Rs 514.99
-
PENDING
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    M
    Mohammed Azhar Ali Baig
    from Hyderabad, Telangana
    Jan 5, 2018
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    Address: Hyderabad, Andhra Pradesh, 500028

    I want to replace my product of pepperspirit pack of 3 multi track pant and 1 more item. I want the size xxl of the track pants. I have ordered 2 packs of tracks so i want to replace these tracks. The size is xl. I want to exchange it with xxl size. I kindly request to exchange my product as soon as possible. I have ordered this through paytm app. I want to get this item replaced the itmes pepperspirit pack of 3 multi track pant and 1 more item as soon as possible
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      B
      boorada
      from Chilakalurupet, Andhra Pradesh
      Jan 5, 2018
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      Address: 530041

      Sir i ordered a flying machine jeans from paytm and cancelled it. Refund of rs.1248/- made by the paytm, status was showing as success in my paytm account but amount was not reflected in my bank account.
      My paytm mobile no is [protected]

      Transferred to bankbank txn id: [protected]paytm cash txn id [protected]-01-03 07:44:30 pm
      Order cancellation date[protected]
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        D
        Dr. G T Vijaya Kumar
        from Chennai, Tamil Nadu
        Jan 5, 2018
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        Dear sir,
        Sepoy yeshpal (Mobile +91 [protected]) liquor card id no: la[protected]d02 advertised (Figure 1) on olx, he wanted sell the his apple mobile imei no:[protected] and the serial no. F2lrp75hgrx5 is for sale (Figure 2). I transferred money through paytm account ([protected]).

        After that he is not lifting the phone and he is sending the phone

        He is a cheater
        Dear Vijaya,

        Greetings from team OLX!

        Thank you for sharing your concern with us and we regret the inconvenience caused to you.

        We understand your concern, however, we would request you to elaborate your concern along with the adequate proofs at [protected]@olx.in.

        - Transaction receipt if any advance payment was done.
        - Ad id through which you have contacted the seller.
        - Chat/message history with the seller.
        - Contact number/email address of the seller.

        This will help us in taking appropriate steps on such users from repeating these activities on our site.

        Awaiting reply from you!

        Thanks,
        Team OLX!
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          K
          Klg Narayana Kotha
          from Hyderabad, Telangana
          Jan 5, 2018
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          Address: 534112

          15 days back i have to purchase apple iphone plus. It will be used on mobile data hand set is over heating👺👺. Vary irritation to come that time using the mobile.
          And same problem come to the using on phone calls the phone was vary un comfortable. Please change on my hand set.

          I am not use in hardly but it was vary over heated.

          Please respond immediately
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            M
            Mukundan Manjunath
            from Bengaluru, Karnataka
            Jan 5, 2018
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            Address: Mysore, Karnataka, 570016

            Hello team

            I had played the question and answers for a prize pool and it was about the spelling test. I had scored 20 marks in it and the last date of the power play was 28th of december. Once i played they told that the money will be credited within 7 days after the completion of the power play. Now 7 working days are over and there is no money credited to my account.
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              S
              Subu Santi
              from Guwahati, Assam
              Jan 5, 2018
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              Address: Papum Pare, Arunachal Pradesh, 791113

              I want to transfer money from my wall to my account for which i need to upgrade my kyc. Iwhen i enter my kyc information, it says there is no agent in my area to come visit or no office where i can go.
              Now how do i transfer myone? It is stuck. And it's urgent. At least customer care executive could solve but it's always under maintenance. I uninstall if ithe is not resolved as soon as possible.
              Very iritated
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                S
                shammi verma
                from New Delhi, Delhi
                Jan 5, 2018
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                Website: Paytm.com

                It was mentioned at the time of booking that there will be 40% of flat cashback with this booking which i have not received till now. This was the only reason i chose to book from paytm instead of oyo directly even though the cost was cheaper there.

                Yes i have already checked it and on the main page it was clearly written flat 40% and there was no information to apply any code. Moreover no code was provided at the time of booking as well. This is tricking the users to do the booking and its highly misleading.

                If there was a conditon or additional step needed to be done, it should have an asterisk* with the details.
                Dont fool the customers. I know most o[censored]s are not aware of the rights and procedures to stand for it. But i do.

                I want the correct resolution on this as soon as possible or provide me the escalation deppt contacts.

                Pathetic service and support as they only are sending automated responses.
                Not expected from a big platform and for an old customer.
                @paytm
                Paytmcare
                #paytm
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                  S
                  sarita7
                  from Raha, Assam
                  Jan 5, 2018
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                  Website: www. paytm,com

                  A transaction of rs. 5000 was done on 04.01.18 at 16:49 hrs. The money got deducted from wallet but could not credit in bank account. The transaction is still showing pending. I have tried every way to contact customer care. I even emailed at [protected]@paytm.com but no fruitfull reply came. Also no mobile or phone number is allowing to register complaint. Help with how it can be refunded and how much time it will take.
                  Wallet transaaction id - [protected]
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                    P
                    Pankajrai895
                    from Nagram, Uttar Pradesh
                    Jan 4, 2018
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                    I have sended the money from my paytm bhim account to hdfc account holder name rs4000 but the beneficiary has not got the money because I have entered the wrong account number but the name and ifsc code was correct. I have complained about this to paytm but they are not replying I have complained about this to hdfc bank they have said if paytm complained about this to them then they can hold on the money in that account in which I have incorrectly sended the money. But they are not replying then how can I can I resolve this
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                      P
                      Praveen Kumar Patrudu
                      from Hyderabad, Telangana
                      Jan 4, 2018
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                      Address: Visakhapatnam, Andhra Pradesh, 530007

                      Dear sir,
                      On 18th dec 2017 i have made payment for birla sun life insurance of 1) rs 5671/- ref:id: inb/54132818 and
                      2) rs 5671/- ref:id: inb/[protected] money debited but transaction failed. But till today money not refunded to my account.
                      So please arrange my money as early as possible.
                      Jan 03, 2018
                      Lalnuntluangi's response
                      Other transfer Id is [protected]
                      Jan 04, 2018
                      Updated by Praveen Kumar Patrudu
                      Dear Sir,
                      on 18th dec 2017 i have made payment for Birla Sun Life Insurance of 1)Rs 5671/- ref:id:: INB/54132818 and
                      2) Rs 5671/- ref:Id: INB/[protected] money debited but transaction failed .BUT TILL TODAY MONEY NOT REFUNDED TO MY ACCOUNT .
                      so please arrange my money as early as possible.
                      My refund from club factory has been initiated by them on 11th dec 2017, but no amount has beeb reflected to my account.. as you are third party for this, it is your responsibility..the amounts are Rs. 2548.72 and Rs.3152.64
                      My account has blocked from 6 th months i contacted customer care and follow the rules but also i have submitted the document which were mandatory as dey said...complaint no =32889913 plz do the earliest thats my private number n dont want to change it
                      Forgot my Paytm password
                      My paytm registeration email id is [protected]@gmail.com and my 5000 amount is pending in paytm wallet which i want to send to bank and they niether keep back in my wallet nor in bank account.fake paytm
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                        G
                        Giridharan C
                        from Chennai, Tamil Nadu
                        Jan 4, 2018
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                        Address: 600117
                        Website: paytm.com

                        I am using my paytm wallet from last 3 months and daily i use it at least 2 times on week days. If balance shows 0 and i will recharging my wallet. It goes on like this and one day i wanted to calculate all my transaction.

                        From that i concluded rupees 116 is missing (Unaccountable) from my paytm wallet.

                        Regarding this i tried to customer care to raise a complaint. I am explaining them very clearly about this. After hearing all my complaint story they were asking me on hold after long hold during the conversation they were disconnecting the call with raising any complaints.

                        The same was happened many times while approaching paytm customer support.

                        They don't have any email id for customer complaints or support. Reaching them through call is very hard we have to wait almost 13 to 20 minutes to reach the executive.

                        It seems paytm stealing my money from wallet.

                        Regards,
                        Giridharan c
                        Dec 23, 2017
                        Aashray Tiwari's response
                        Debit card problm
                        My kyc has been completed bt still Now I didn't get it's debit Card
                        10000 rs mere nhi phuche
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                          D
                          Divya mangal
                          from Jaipur, Rajasthan
                          Jan 4, 2018
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                          Last day i booked movie tickets but tickets are not succefully booken and my balance is deducted from my account and still my balance is not recoverd... After that i m not able to book ticket again coj of deducting again my balance... Last transaction was also in processing due to this i m not abke to book ticket... My money is deducted from my bank account
                          Jan 01, 2018
                          kshitij chauhan's response
                          I called the company and told them that the product is fake but thet it's yours do whatever you want with it. We won't return it. We don't sell fake products.
                          Order no.- [protected]
                          I order muscletech creatine worth 1200 rupees through paytm app and the delivered product is fake. I contacted customer service at help option but they didn't help and now they are ignoring my message. Can you help me return it? It's unsafe to consume a duplicate product.
                          I paid my vodafone bill from paytm on dec. 26 with promocode FAMILY.Bt i didn't get cashback
                          Hi yesterday I took a insurance for my scooter and I paid throw my debit card payment made twice on to policy bazaar and other one is paytm solution please check revert back
                          Hi, i am vishal kumar order id [protected] return request had given 10 days back still not pick up customer care only says they r highlighting my complaint . no resolve done i want my money back
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                            S
                            shashhi99
                            from Jamshedpur, Jharkhand
                            Jan 3, 2018
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                            Address: 845401

                            Dear i am facing a problem i order product that showing 100% cashback after product i order by applying code mustbuy100 its showing cashback amount is 600. But my total amount is 720 rs + 18 rs shipping so i would to get 720 rs cashback but its showing 600 rs cashback i contact customer care its saying that this order has maximum 600 rs cashback. But i check t&c there not metioned in t&c about maximum cashback. So i say cancel or cashback my full amount of 720 rs.
                            Order id - [protected]
                            Contact no. - [protected]
                            Solve my problem.
                            Contact to vijay shekhar sharma (Chairman)
                            Otherwise i will goto consumer forum.
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                              Y
                              Yash Kinger
                              from Sonipat, Haryana
                              Jan 4, 2018
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                              Address: Kurukshetra, Haryana, 136132
                              Website: Paytm.com

                              By mistookly i had paid ₹2700 from my paytm account [protected] to wrong number but paytm customer care is not helping me to give back my amount. Instead of that paytm care had told me to took help of police or to request that person. But i’m not getting any sort of help from the paytm care. So please help me in getting back my amount.
                              My facebook account has been hacked ..
                              And the person is sending messages to the people in my friendlist asking to send money on the given mobile numbers through paytm.
                              The numbers are..
                              [protected]
                              [protected]
                              Please stop the money sending services to this number
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                                Dhirendra1593
                                from Kanpur, Uttar Pradesh
                                Jan 3, 2018
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                                Address: Gorakhpur, Uttar Pradesh, 273015
                                Website: paytm

                                My name is dhirendra dubey
                                This is to inform you that i was recharging my mobile bill and accidently clicked on a pantaloon coupon worth ₹ 500 which was done by mistake
                                I have been charged for that and now when i am asking for refund paytm is deniying it quoting that it is against terms and conditions.
                                So can you please help cause only clicking accidently cost me 500₹
                                My order no is [protected]
                                Kindly help regarding this issue
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                                  A
                                  Aravind gowda
                                  from Mumbai, Maharashtra
                                  Jan 3, 2018
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                                  Address: 560068
                                  Website: Hello plz do needfull

                                  Hello my self aravind from my account i had added 100rs through paytm but still i didn't got that amt in paytm plz do needfull, but in my account the amt was debited plz do needful to me because i need amount it's too urgent for me.but from my account 100rs has been bedited...but i didn't got that amount in paytm
                                  Jan 03, 2018
                                  Updated by Aravind gowda
                                  Hello sir my self Aravind from my paytm i added 100 rs but thing is from my account amout had been bebited, but in my paytm that 100rs has not credited.plz do needful
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                                    vikalp4335
                                    from Bengaluru, Karnataka
                                    Jan 3, 2018
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                                    Address: 560066
                                    Website: Paytm.com

                                    Hi team,

                                    Amount rs 152.05 transaction id [inb /[protected] ] was deducted from my account while making payment for hotstar using paytm wallet.
                                    Even i dont see this transaction / order id on my app.
                                    Registered mobile [protected]
                                    Email [protected]@gmail.com

                                    Below is the sms which i received on my mobile.

                                    Alert:click goo. Gl/aexhb4 to link aadhaar if applicable 02jan18: a/c 386796 debited by rs 152.05;bal:rs 95[inb/[protected]/paytm mobile solutions pvt]

                                    Kindly look into the issue and provide the refund.

                                    Regards,
                                    Vikalp mittal
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                                      Vikas `Rai
                                      from Bengaluru, Karnataka
                                      Jan 3, 2018
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                                      Address: 411057
                                      Website: paytm

                                      I cancelled a waiting irctc ticket booked for vikas rai on 14th october and till now and i did not get my money back to my account. As you can see its more than 80 days and i didnt get my refund,

                                      It showing that irctc has refunded the money to paytmag but paytm has not refunded to me yet so please paytm look into the matter and don't do the fraud like this, seriously its mentaly disturbing me daily.

                                      Please do the immidate actions.

                                      Pfa of refund status and bank statement from the date of booking till today.
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                                        sunilticku
                                        from Vellore, Tamil Nadu
                                        Jan 3, 2018
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                                        Website: Paytm

                                        On 25th dec 2017, i requested recharge of my jio mobile no [protected], using my balance in paytm wallet and also paying balance amount using internet banking. Total amount paid is rs 499. Paytm mobile application confirmed transaction as successful. But, jio confirmed that the amount has not received by them. Paytm is not coming forward as their helpline nos are of no help.
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