Claimed

PayTM Mobile Solutions Complaints & Reviews

www.paytm.com

1

Updated: Oct 17, 2025

Complaints 20048

Resolved

1743

Unresolved

18305

Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

Complaints

Contacts

File a complaint to PayTM Mobile Solutions

Having problems with PayTM Mobile Solutions?

File a complaint and get it resolved by PayTM Mobile Solutions customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

PayTM Mobile Solutions

PayTM Mobile Solutions reviews & complaints page 282

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: 530018

Website: Paytmmall.com

Order no. [protected]. I have received almond instead of cashew. Then please tell paytm where is the buyer protection policy of paytm that the money is yours until you get what you have ordered. All your customer support executive are unable to provide a suitable resolution. Now as a buyer i am openly cheated by paytm. Kindly provide a buyer protection resolution. Sending images for support.

View replies

A

Anubhav mehra

from Gwalior, Madhya Pradesh

Nov 6, 2017

Rechage not done and amount deduct 498
Operator Reference Number MP[protected]

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 560097

Hello!!
Yes i am yelling!!!

The money is been debited & the transaction does not reflect on my passbook or on the transaction history!!!

All your customer care phone numbers are such useless!! None of the cc numbers have option to select to talk to the representative for immediate relief..
There is no proper categories to select the appropriate question to raise complaints!!
Such a hopeless n fooling people to use pay tm..!

View replies

N

Nandan Gupta

from Satrikh, Uttar Pradesh

Nov 6, 2017

मेरा 5000 रुपये जो की बैंक अकाउंट से कटा है और paytm wallet में नहीं आया है मेरा paytm no. [protected] है और tranjection 31 oct 2017 की शाम में किया गया था

V

vijaysuthar

from Ahmedabad, Gujarat

Nov 6, 2017

Form my acc 97 ₹ debit but i dont do any transaction

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Howrah, West Bengal, 711110

Today (5.11.2017) i went to the petrol pump for fuel, i paid to the merchant, i got the payment successful message, but haven't received any email for the payment confirmation and also marchant haven't received any sms for that payment. I called paytm many times in different different number but couldn't get connect to the executive once, i am using paytm since long time. But this is my worst experience ever i had. Now i want my 350 inr back to my wallet or credit to the marchant, so i get the fuel. Please resolve it as soon as possible.

View replies

S

Shobhit Mareguddi

from Bengaluru, Karnataka

Nov 6, 2017

Today I wanted to recharge my airtel no. With rs.349 but they sent me otp of 339 and now from my account 339 has deposited and now paytm showed transfer failed.

H

Haroon Kamaal

from Jodhpur, Rajasthan

Nov 6, 2017

I have recharged a number whose transanction order number is [protected].
Issue is Paytm has debited money from my account but i have not received any balance in my number.i have words with bsnl customer care also but recharge of Rs.500 is not showing there.

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Wallet saying wrong password. I am trying to reset password. When i call from registered number, it is not connecting to the said number for reset password. If i call from other number it is connecting but telling it is not registered number. I want to reset my password immediately for shopping. I am worrying for this inconvenience. Whom to ask? How to ask? If no body comes on line to solve my problem.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 302020

Sir
Msg
Thank you for using your sbi debit card 459xx5182 for a purchase worth rs379.33 on pos emitra64525 at emitra txn#[protected].

I was fill rajasthan police form but payment was show oops error and failed. My application id was showed payment pending. Payment released but no payment was complete successfully plz refund my money.
Mukesh bunker

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 500017

Website: paytm wallet transaction- no proper customer support

Dear team.
Iam using paytm wallet since last 2 years and iam happy with ur service also today 4/11/2017 i have made a transaction of rs 1338.96. It was a transfer from my wallet to my bank account but it was failed and debited from my wallet its not yet credited in my bank account and the status of this transaction in my wallet passbook is pending.
I have called ur customer support and selected the correct option they told pls enter the transaction number that i have entered then the told its incorrect 're enter the number what the then i have checked my wallet and the number confirmed what the hell system ur using i don't know. The number was correct don't promote this much of customer support.
Kindly check the below mentioned transaction number and resolve the issue at the earliest
Tnx no-[protected]
Regards
Narendra

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Paytmsdk — irctc refund issue on cancellation.

On cancellation of ticket booked on 14-oct -2017 for journey date 16-oct-17 in visakha express (17015) pnr no. [protected] from new tuni to secunderabad, transaction id [protected] irctc is showing that rupees 540 has been refunded to bank paytmsdk. But the amount has not been credited to my bank account yet. Refund date is showing as per irctc 15 - oct - 2017. Let me know the reason for this inconvenience. Plz deposite as soon as possible. Plz tell me the prbm thanking you sir

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ajmer, Rajasthan, 305901

Website: [email protected]

Recharge kiya success full ka messages aaya lekin main balance mein payment nahi aaya Tractions ID [protected] My order no [protected] please reply me

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 110016

Website: paytm

Today i tried to login in paytm app... I have changed my password but still its unable to login seriously i never seen bad app in my life but help me to login there is money in paytm as soon i get my money i swear to good i will never use this # up app in my life because there no option to talk a customer care directly who can solve the problem

Nov 05, 2017

Updated by prateek2308 Today i tried to login in PAYTM app ...i have changed my password but still its unable to login seriously i never seen bad app in my life but help me to login there is money in PAYTM as soon i get my money i swear to good i will never use this ### up app in my life because there no option to talk a CUSTOMER CARE directly who can solve the problem

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

This is to inform you that my paytm wallet by mobile number [protected] has been temporary blocked without specifying me any reason for that, wallet has never been used for any illegal or unethical work, it was also bearing approximately rs.6800. Please do the needful to unblock the account and return my money back from immediate effect. Please inform me on my mail id 1109. [protected]@gmail.com or on my registered mobile number.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Thane, Maharashtra, 401105

Website: Www.paytm.com

I have placed a order with order id [protected]
My mobile no is [protected]
On 1st of november i placed the order
Order was about to get dispatch till 3rd november
Today it’s 5th november and yet i am waiting for order to get dispatched

Also when calling up customer care
No one picks up and while reporting something in my orders section
It sends me an automated reply

That if doesn’t gets dispatched by 4th november, it will be auto cancelled and seller will be penalised for this
But what compensation will i get for not delivering my order

Also seller have now raised the price for same product
So if order gets cancelled and i want to place a new order
I will have to pay more

Who will bear the extra cost

I don’t want my order to get cancelled

I want my product in new seal packed condition and within schedule, as promised

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

[protected] this paytm user take my 100 rupees and he told that he will send me something. But when i pay the money, he refused to send the respective things that i wanted and he asked 200 more rupees. So i request you to band his paytm id and send my 100 rupees. I know this is not so much amount but if he did this again with someone else then your reputation will go lost. We believe you but if you don't take action against him i will quit from paytm. Hope you give a positive response. I have some screenshot as evidence. He gave me his address proof also. I don't know that address proof is real or not. I am not sending that address proof along with this. If you need this then contact me [protected]@gmail.com. Thank toy

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ernakulam, Kerala, 682003

Dear team.
Iam using paytm wallet since last 2 years and iam happy with ur service also today 4/11/2017 i have made a transaction of rd 3965.39. It was a transfer from my wallet to my bank account but it was failed and debited from my wallet its not yet credited in my bank account and the status of this transaction in my wallet passbook is pending.
I have called ur customer support and selected the correct option they told pls enter the transaction number that i have entered then the told its incorrect 're enter the number what the then i have checked my wallet and the number confirmed what the hell system ur using i don't know. The number was correct don't promote this much of customer support.
Kindly check the below mentioned transaction number and resolve the issue at the earliest
Tnx no-[protected]
Regards
Binu sebastian

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 190001

Website: Paytm wallet

Had very bad experience with paytm i am using last four years paytm i booked ticket from paytm srinagar to chandigarh return with travel insurance last week indigo flight call me for flights cancel information and give me some other options for travel other day then i write a message for paytm and write a simple msg (My indigo flight cancel this is msg give by indigo) and they after yesterday's paytm cancel my ticket and say sorry we can't help u when i told the customer care and say this email sand by u sorry we can't help u it's very bad experience

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I booked a flight ticket through paytm today and i called up the customer care executive to know more about the offer for 100% cashback on convenience fee. He asked me to put a 'flydeal' as the promo code to get 100% cashback on convenience fee. I did not get cashback. I called them up again and now the customer care executive says that you will get 100% cashback on next 12 flight bookings after putting the promocode 'flyzero'. This is a clear case of customer mis-guidance

Nov 04, 2017

Updated by gharpure.chinmay I purchased an order of rs 99 on sep 9 2017, which stated that for next one year, i will get 100% cashback on convenience fee and no promocode needed.
Here is the name of the order - flight zero convenience fee deal - 100% cashback on convenience fee on your flight ticket bookings for a year! Flight zero convenience fee deal - 100% cashback on convenience fee on your flight ticket bookings for a year!
Now when i book flight tickets, i do not get any cashback on convenience fee and now in my paytm account, it says the offer has expired

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Gautam Buddh Nagar, Uttar Pradesh, 400077

Website: www.paytm.com

Hi, payment to irctc for booking my train tickets was done through paytm on september 25, 2017 for a to and fro train journey. Subsequently, both the bookings were cancelled on 29th september, 2017 and 2nd october, 2017 respectively and received a confirmation from irctc that amount has been credited back to my paytm account. But unfortunately, the refund amount is not reflecting in my paytm account. After following up with irctc received a reply, mentioning the date, time, transaction number of the amount refunded by them. Tried contacting the paytm but there no option where by i can report my complaint. Hence, i am writing the same here.
Request you to please look into the matter urgently and do the needful.

Thanks & regards,
Sanjay bhatia
[protected]
[protected]@hotmail.com

Nov 7, 2017

Complaint marked as Resolved

It was credited in my other number which I used during the transaction, by mistake.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Website: Paytm.com

Regarding your query with paytm care (Reference no.:[protected]
I m really very disappointed with paytm service.
I had made an electricity bill payment which did not went through as per paytm and after 2 days struggle the amount refunded back to my wallet.. Then i transferred that amount to my account from which i made the payment 2days back.. But it is showing pending since then.. And nobody is helping just because of this mess my bill payment got delayed by 5 days and now i will be paying a late fee and even a disconnection.. Plaese look into it and send the money back to my bank account asap... Why one should suffer for his own money???

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Thane, Maharashtra, 401105

Website: PAYTM.COM

Paytm is not at all replying to my queries i am stuck on blocked account from nearly 6 months they are also not telling me the reason for blocking the account the application just shows that the account has temporarily been block they tell me to call on there consumer care help line but the ivr service is so bad that it doesnt even have an option for that thing they will just simply disconnect our call atleast they should tell me the reason for which the account has been block thats the reason i am complaining about this here and then too the issue is not resolved i will simply file a police complaint

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

My paytm no : [protected]
Amt 1 transaction id : [protected]
Amt=402 rs
Amt 2 transaction id : [protected]
Amt=362.07 rs
Amt 3 transaction :[protected]
Amt =362.07 rs
All are showing successful but dint credit in my a/c i had a talk with the bank and they said talk to paytm. I am losting my trust on. Paytm because of all. These issues.. Your customer number [protected] is useless there's no. Option of talk to customer head. Please resolve and reply me immediately else i am going to sue on paytm

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kanyakumari, Tamil Nadu, 629003

Website: CONSUMER COMPLAINTS

On october thirty (30/10/17) i paid the post paid bill for bsnl sim ([protected]). The actual amount is 263. But erroniously deducted rs.2263 (Two thousand two hundred and sixty three) through paytm reference no:201710290198823659591gcgvqss7.

My paytm mail id is : [protected]@gmail.com

Kindly refund the difference amount by inb on the same account
Immediately

-regards
Regini m. S

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines