Oct 13, 2017
Updated by Shruthihg Regarding order id [protected]
Item pick up is canceled by courier partner. Because pack was open since it was not fitting the door. Installation people confirmed that the product i received is damaged one. I am frustrated with the paytm service. Please take the item and refund amount as soon as possible. Courier service people delivered item to second floor. But not ready-to take back the product. Please respond to this complaint.
Don't cheat customers like this by delivering the damaged item and not accepting pickup.
For item related things you can contact installation people who attended this item. Based on their suggestion i am returning this item.
I have to buy new one. Paytm and couyrier people are delaying my return pickup and refund.
Courier pick up people are ready to deliver item (Waching machine) to 2nd floor. But not ready to pick up the same item from 2nd floor.
Waching machine pack was opened while shifting to 2nd floor. Waching machine was wet from inside whern they delivered only. When i asked installation people they told, to check motor they will initially run with water. But the item was dameaged both from inside and outside. So they asked to return. Package itself was not good.
But these courier people rejected to take back item because of these reasons. But there is no issue from our side.
And i am going to raise a complaint in consumer court if this is not resoved. Cheating customer who trusted paytm. Very bad.
Its very unfortunate to know that you have been going through such problems during this festive season.
As far as your problem with your refund is concerned, since your problems are still unanswered and they haven't responded satisfactorily to you, you can always file a consumer suit against the service providers / sellers / dealers for providing defective goods or deficient services. This suit shall be filed after giving them a prior notice at the district consumer forum (if the valuation of the suit is below 20 Lakhs).
Hope your concerns are answered satisfactorily.
Regards
Nitin Goklani
Advocate, Jodhpur (Raj.)
M: [protected]