PayTM Mobile Solutions Complaints & Reviews

This is regarding the purchase of puma slippers named as puma men blue sneakers shoes in the app (Please find attached photo as attachment a) which was made via order no. [protected] through paytm application (Please find attached as attachment b) for rs. 699/- on 28th september 2017.

The product was delivered on 6th october, 2017 and on 7th october, i had made a request for return for size change. But the person who came to collect denied it, saying the request is for shoes not for slippers. Ia m suffering because of the fault in the application that the slippers are named as shoes. I have tried to explain the person but it went in vain, now it has happened two times that the person has denied the collection.

I have written two complaints in paytm app but there is no response (Please find attached as attachment c). The customer care number is not available for product regarding complaints. All these things are adding to the torture. Is this the customer care policy for your customers?

Now it is requested to resolve the problem as soon as possible. It is causing so much of inconvenience.

I'll show you the transfer to my bank account.
Session Time Out
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Tell me the solution of it quickly

I am an nri working and residing in hong kong. I come to india 2-3 times a year to visit my family there. I had a mobile number in india (+91 [protected]) which i used to use only during my trips back home. I also installed 'paytm wallet' app on my mobile and registered this mobile number to use this app for digital payments.
I used my international american express credit card (Issued in hong kong) to add money to paytm app.

On my last trip to india (In sep'2017), i lost this mobile number (Misplaced the sim somewhere) and had to get a new mobile number. My new mobile number was - +91 [protected]. I again installed paytm app on my phone and registered my new mobile number with this app. But i know that i had account balance of few thousand rupees in paytm with my old registered mobile number. I contacted paytm to transfer the funds from my old registered mobile number to the new mobile number but they refused to do so in spite of me providing the following details -

1. My old registered mobile number with paytm.
2. My new mobile number registered with paytm.
3. My paytm transaction statements with the old mobile number as they requested.
4. All e-mail conversations with paytm happened using the registered e-mail address with them.

They are now asking me to provide the credit card statement of the credit card which was used to deposit funds into the paytm wallet. This particular credit card is already cancelled in aug 2017 and i have taken up a new card.in this situation the credit card provider company cannot provide card statements for cancelled cards anymore.
My funds in my old mobile number are now stuck with paytm and there is nothing i can do about it. This is deliberate tactics from paytm to block my funds in spite of me providing them all relevant details so that the funds can be transferred to my new mobile number. Please take action against these cheats making money in the name of "digital india" and duping customers like me through their ridiculous processes.

Dear paytm,
You should add some more products i. E branded like lakme lotus etc. And you should try to stock in the stock out product and you can add to app in which a coloumn should be created for feedback etc..
Add a coloumn in app where people can tell you what they want.
Hope you will understand and will take necessary action...
Thank you
Paytm coustmer

I have purchased a bag pack order no [protected] from paytm. The expected delivery date is 2-5 october after that i registered 4 complaints to paytm care. I call them so many times they told me that it will be delivered but they don't know how much time it will take or whether it will deliver or not. Today when i talk with every senior person of paytm every one disconnecting my call, giving rude answer. They don't even know what is the issue regarding order. It cost me loss of mobile balance, mental stress because of these issues im suffering too much. My paytm complaint no is 40036679. They are not taking it seriously.

I dont remember my password so i tried to reset my password by calling your no. to get a link using which I can reset my Password but it is not able identify my identity proof which is my driving license no.
my registered mobile no. is [protected]

I'm Shubham Kesharwani . my paytm mob. no. is [protected]. I'm book a MOTO M 64 GB and after I'm cancil this order . money is add in my paytm account . When these money when I transfer to my bank account then money was redused in my paytm account . But money not add in my bank account . So pleace cheak these problem . My amount is 12965 . So pleace cheak these essue.

I had cancelled a ticket with pnr no. [protected] on 19 and 20 sept 2017 date of journey was 26th sept 2017. The amount was to be refunded within 3 to 4 days now irctc has shown refund sent to paytmsdk but the amount has still not been credited to my bank account.
Cancellation id: [protected] and [protected].
Its been more than 19 days i need my refund back so please do the needful.

I have placed an order - [protected] for big bazaar voucher code worth 2000 inr around 30 days back but still i didn't received coupon code to my mailbox and when i reached support guys they came up that vouchers was already delivered i donno whether i am blind or not but i couldn't see it in my mailbox so i requested for cashback and there was no response then after

Hello I have added money from my axis bank account to my paytm wallet on 5th of October and money got deducted from bank but its not added into paytm wallet.
I waited for more then 48 hours but still the issue is not resolved
Seq no :[protected], and my mobile number is [protected].

Please resolve my issue and as soon as possible and send my money back to either my axis account or to my paytm wallet

I have sincere customer of paytm for the last 3years but they didn't develop from their early stages... I placed an order and they sent me a different product as it was out of stock... I returned it... They didn't give any replacement til now... It's been more than 15days... I try to messege them and they don't even reply and i call them i am still on line with for more than 25minutes and no one answered til now... And i don't think they will answer... They just want banking... They don't want customer satisfaction... Please buy in flipkart or amazon... Don't buy on paytm compromising on the price... They too equally charge the same price indirectly... They include delivery charges and if we want to send the cashback amount to bank they charge 5%... Pls don't go for paytm

I am very distressed due to behaviour of paytm company.
I have done lots of try/call/mails/complains but there is no use and not a single reply/call from paytm.
As per my trail mail, which i have sent to paytm, i have booked ifb washing machine on 23rd september and should be delivered to me on 5th of october.
But till now i have not received product. After that i have done many follow up and complain but no use.
Now i have cancelled my product but that is also in pending status and they are not cancelling.
This company only selling their products and there is no aftercare.
I have also logged complain in consumer helpline (Complain no. 459672) but not process yet.
Kindly help me to resolve this issue.

I place an order on 3rd october 2017 on paytm app and paid through online. I receive my order on 7th october 2017. After opening my parcel i found that my one order is missing. I raise a complain regarding this on 7th october 2017 but i do not got any response from paytm.
Please help me in this regard.
I will be highly obliged to you!
My order number is-:[protected]

I placed a order for a sweatshirt on 24th september 2017 from paytm mall app and on placing the order my delivery date was shown as 4th october 2017 but till today 9th october 2017 my order is undelivered and there is no response from customer service executive of company. I have already paid the money online but still there is negligence from customer care. Pathetic experience won't recommend anyone to buy from paytm mall

Sir,

My name is geetha. I ordered the lenovo laptop 320e. But unfortunately i forgot the cash back order. Thats why i cancelled that order. Again i orderd a another laptop from paytm mall. My cancellation order is [protected]. Cancelled the order on octobrt 5th. But i didn't get my balance in my account. Sir please add my balance in my account immadiately.

Placed an order on 22-sep, the paytm portal showed that it did not accept the payment. I tried again and it showed the same. But for both the above money was deducted. I tried cancelling one of the transaction, within 15 mins, but there was no cancellation option. I tried calling customer care but no one responded.
Both these orders[[protected] and [protected]] were supposed to be delivered on the 3-oct. But i received order [protected] only on the 5-oct after raising a complaint with the logistic company. I insisted that they cancel the order [protected] from their end. They wanted me to cancel it from my end also. Today is 9-oct, i have put 3 requests to cancel order [protected] through paytm but no response and i do not want the product even if it gets delivered. Some one please help with the cancellation and refund.

I have recharged my metro card no. [protected] worth rs.200/- on 03/10/2017 at 09:54am through paytm app (Order no. [protected]), an amount of rs.200/- has been deducted from my citi bank account. From paytm balance, from new delhi.
But when i have checked at avm machine at saket & qutub minar metro stations, it is not showing any amount. Wallet txn id: [protected]
I checked with delhi metro authority, they asked me to file a complaint online & told me that they will not be able to help.

Hi.. This is with reference to my recent purchase with paytm. I have purchased an iphone 6 32gp in silver grey for the second time from paytm. The product was priced at rs. 27, 199 and as per the coupon available on 21st sept when i have placed the order the price was around rs.19, 699 after the application of the coupon. I received the product before time which is great but, i did not get the cashback. I have purchase it on emi so the cashback was supposed to be credited after tge completion of the return policy. I dropped several mails when i did not get the cashback and all i got in return was a system generated automated mail. And after send another 2or3 emails i was told that my complain was closed??? And i was still in dilemma if i am going to get the cashback or not so how could they close my complain. More than 2weeks have passes and i am still not getting any revert so i will surely lodge a complain now as this is very unfair because there are various offers on a lot of websites but people choose paytm because of the cashback schemes and if this is what we get in return??? Automated replies i mean nobody is even bothered to at least answer the questions. The code i applied was mob7500 which according to me was a fair deal that was the reason i shopped at paytm but.. This is ridiculous on their part. I would like to raise a complaint so that people suffer a little leas because obviously they are not going to stop here. I still expect them to at least pay an apology because the customer care is a team o[censored]ntrained staff who doesn't even know how to respond to a problem. Please give me a call on my number below and hopefully my complain will be looked after. Below are the details:

Date ordered: 21st sept (At around 10 a. M.)
Date received: 23rd sept
Order id: [protected]
Product value: rs. 27, 199
Product name: iphone 6 32 gb (Space grey)
Promo code applied: mob7500
Amended price: rs. 19, 699

Attached is the invoice.

[protected]

I had received a damaged microwave from paytm mall. I requested a return to them but i didn't get any communication or confirmation regarding the same. No one contacted me for the pickup of the product. Paytm customer care executives take ages to come online by when our mobile balances get over.

They are not arranging for the pickup nor are they inititating any refund.

I requested paytm to transfer money from my paytm wallet to my bank account through which i usually place orders on paytm. However they transferred it to someone's sbi account that doesn't belong to me and neither added as my beneficiary. A confirmation sms arrived on my registered mobile from paytm and from sbi as well confirming the transfer is successful. I tried contacting paytm customer care multiple times to no avail. I even mailed them with info including bank's and paytm's transfer reference ids but the mail failed to deliver with "recipient's inbox full" error.
How am i suppose to get my money back?