Claimed

PayTM Mobile Solutions Complaints & Reviews

www.paytm.com

1

Updated: Oct 17, 2025

Complaints 20048

Resolved

1743

Unresolved

18305

Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

Complaints

Contacts

File a complaint to PayTM Mobile Solutions

Having problems with PayTM Mobile Solutions?

File a complaint and get it resolved by PayTM Mobile Solutions customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

PayTM Mobile Solutions

PayTM Mobile Solutions reviews & complaints page 311

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: New Delhi, Delhi, 110084

I have ordered a hindware personal cooler vide order no-[protected] but when i unbox the product i found it is totally damaged then i immediately raised a refund request but even after 8 days my refund has not been approved

Note several mails have been exchanged and i have send the pics along with the video on unboxing but to no result

Please help

View replies

C

ck230996

from Delhi, Delhi

Oct 3, 2017

I have ordered i phone 6 gold on 26th sep 2017.. & i have got the delivery of order on 27th sep and i opened the order the phone glass was broken. so its my request to you please replace this order as soon as possible.

Order # [protected]
Shipment # [protected]
Awb #[protected]

Thanks & Regards

Anjali gupta
[protected]

K

karan99967

from Mainpuri, Uttar Pradesh

Oct 3, 2017

My account is temporarly blocked on log in there is pop up window showing your account is blocked plz contact customer care my resgisterd mobile no is [protected]

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Kota, Rajasthan

Website: Paytm

Sir by mistake i cancel my order but i want that product my product is arrived at my destination but they are not giving me saying this product is rto bcz by mistake i cancel that product yesterday so what will happen now please tell me my order no. Is[protected] sir please call me on my no. Or msg to blue cart to give my product sir please help fast.

View replies

N

Nepolian

from Cherthala, Kerala

Oct 3, 2017

Hi Team i have sent the money rs 14500 credit wrong number kindly help me to refund please

H

HardeepSingh99

from Delhi, Delhi

Oct 3, 2017

I was yesterday a recharge 309 rs my number [protected] by paytm.
But rechage not done.after 24 hours. Please refund my amount. my last experience very bad. and paytm care no is not contactable

T

Tany1122

from Mumbai, Maharashtra

Oct 3, 2017

I recharged my Airtel number yesterday -26/9/2017. But haven't received the recharge yet. My money has been deducted and Airtel is not being helpful about the same. Please reacharge my phone, or send back the money!

N

Navi Saini

from Pathankot, Punjab

Oct 3, 2017

Refunding problem
Order No.
[protected]
Ordered On
22 Sep, 2017

My refund has not been initiated yet!! please do it as soon as possible!!

S

SANDIPMOTA

Oct 3, 2017

Dear sir i have paid postpaid bill on 19/08/2017 still postpaid bill shows as unpaid bill in service provider server and when i checked in my accounts its shows your order is success.

Thanks

[protected]

G

Gautham Mohan

from Bengaluru, Karnataka

Oct 3, 2017

Hey I transferd 1700 bucks to my paytm account but not showing in the wallet !! In need this money refunded !! My no is [protected] !! I have the transaction slip from my bank !! Staying the money has been spent on paytm !!

Please do the needful
Thank you

D

Dhiraj Pahuja

from Delhi, Delhi

Oct 3, 2017

I ordere for refrigerator on Paytm app and the material not delivered to me and order cancelled automatically .

No response from PayTM .

Very poor response .
Order no : [protected]
Dhiraj Pahuja ([protected])

I will go to consumer court

Helpful

Found this helpful?

7 Comments

Post your Comment

Comment Guidelines

Worst kind of flight booking and cancellation experience from #paytm. I cancelled return journey flight ticket from the ui for my order #[protected] and it went ahead and cancelled my onward journey. First time i was told by customer care that i cancelled onward journey, i agreed in doubt and again cancelled return journey again the same issue, this time i am told that this is airline policy. First they are giving the option to cancel the return journey bbut in the background they are cancelling the onward journey without prompting.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I request for refund/cash back of order no
[protected]

As bus for this day is cancelled and as confirmed by travel agency they have already informed to u..

Request u to give me cash back in pay tm account itself to book another ticket.. Thank you.

Regards/rohit.
Paytm user.
I request for refund/cash back of order no
[protected]

As bus for this day is cancelled and as confirmed by travel agency they have already informed to u..

Request u to give me cash back in pay tm account itself to book another ticket.. Thank you.

Regards/rohit.
Paytm user.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have been tried calling and mailing but no response. I have not received my refund of 3567/-
Now this has been a serious issue. This is my last mail. Further if don't receive a call or my refund from you i will file a case against the company. You are doing fraud and cheating the loyal customers. When i call to customer care they say my order id is not valid. I want my refund.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hi,

I booked a train ticket through irctc using netbanking. The payment gateway was paytm mobile solutions.

I have cancelled this train ticket (Pnr# [protected]) on[protected]. The payment transaction id is [protected]. However, still my refund amount is not credited in my bank account. I confirmed with irctc and they told me that your refund is pending from paytm.

Please do the needful as already 10 days over.

Thanks
Deepak

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Https://www.consumercomplaints.in/paytm-mobile-solutions-order-cancelled-by-sell...⇄

For my previous complaint the company still hasn’t even initiated the refund let alone refund processing. No one picks up customer care call, and no one replies to emails. Refunds are instantaneous according to them, but it’s going to be almost a week and they haven’t initiated refund from there end. Please help.
Order no - [protected]

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 500016

Website: Paytm.com

Sir, i have purchased allen cooper shoe on 24th september through credit card emi. But on 27th sept 2017 i got one sms the order was cancelled.

My order number: [protected]. As per their terms, if order cancelled before dispatch, money will be refunded immediately. Till date no money refunded. Called customer care many times, but no positive response. Saying under process...
Resolve it as soon as possible.

Oct 4, 2017

Complaint marked as Resolved

My case was resolved

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have ordered online for led lighting strip of 25 mtrs through paytm website with payment. But i received a defective piece of the item (Which is not working at all) and with less length of the strip (18 mtrs). I. E. Received 18 mtrs against ordered amount of 25 mtrs.
Already registered a complaint at paytm customer care on 1/10/2017 @ 14.00 hrs. But no action has been initiated at your end.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Website: paytm.com

Hi,

I just want to raise a concern about bad customer service provided by paytm. I had initiated a ticket for refund of failed transaction to paytm but I did not get any response from customer care.

I did a mobile postpaid bill payment of Rs. 391 but transaction has failed due to some reasons so I got a message that refund has been initiated from paytm. But even after 10 days no refund is received. Customer care is also unresponsive.

Ticket Number: 38524968

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have transferred for recharge of jio mobile two times on 28th september and 2st october with rs 399 each times from my wallet and the amount is debited in my account but both the times the money was not transferred and i could not get the recharge. Please look in to the matter and inform me what happened to my money.in case it has transferred to jio mobiles why recharge was not done. I do not receive any message either from paytm or from jio.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Jaipur, Rajasthan, 303109

Website: [email protected]

Ni kar pa raha hu... Kya karu please help me ni kar pa raha hu...

Oct 01, 2017

Updated by Lakhan Verma Ni kar pa raha hu...Kya karu please help me Ni kar pa raha hu...Kya karu please help me Ni kar pa raha hu...Kya karu please help me Ni kar pa raha hu...Kya karu please help me

View replies

N

Naresh Wei

from Nattam, Tamil Nadu

Oct 2, 2017

Hi sir, I ordered a product n I got it within 2 days and the size was not fitting so I returned it back but still now I dint get my refund since 3 weeks ...how much long should I wait? It's too bad ... n so many times I have given complains in paytm ...I need my refund as soon as possible
The refund process is too bad

D

Dipendar Singh Rathore

from Muzaffarpur, Bihar

Oct 2, 2017

Error in movie ticket

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Sir, i have purchased moto e4 and vivo y21l mobiles on 20th september through credit card emi. Same day cancelled orders due to specification issues. As per their terms, if order cancelled before dispatch, money will be refunded immediately. Till date no money refunded. Called customer care many times, but no positive response. Saying under process.

Oct 01, 2017

Updated by Sivaji Gugloth Called paytm customer care many times, but every time they are saying only one thing that their team working on this issues to resolve. They gave me query nos' 38801545 and 38643144. Money may refunded soon or later, but the problem is if its not refunded before 5th October, then i have to pay EMI interest to both orders. + taxes extra. Who is responsible for this extra headache?
So, sir please look into my problem. Thanking you.

View replies

S

shiva kuruba

from Bengaluru, Karnataka

Oct 2, 2017

From last 11th September I have buy one item, but I did not get delivered.refund also not done I was tired customer care but no one not responding..., i m going consumer Court it's better idea

Worst app & service fraud company

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Jalandhar, Punjab

Website: [email protected]

I had added money from the bank to paytm it is detected from the bank account but doesn't adding into paytm wallet it happens for me almost three times
Since in this month and done it from different paytm account also but its happening and second problem is i forgot the password and still today it doesn't rectify the password of mine so. I am doing it from friends paytm i lost 6000 rs. As i am student 6000 rs is very important for me. If they replyed i will give the banking details too.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 603127

I had purchased wall stickers floral branch with artistic flowers in blue home decoration of two (2) quantities with order no-[protected] from paytmmall. But i had received only one quantity. So i opted for return pickup and i had returned what i have received. But i got refund of one quantity. And one quantity refund is still pending. I had made several times complaints through paytm app. But still they have not refunded amount of remaining one quantity. So kindly do the needful.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Alwar, Rajasthan, 301001

Website: Www.paytmmall.com

I ordered a watch from paytm and it was giving me 2520 cashback within the 24 hrs of shipment of product. But the cashback wasn't processed. The watch arrived and it had some quality issue so i returned it.
But paytm has refunded me the cashback less amount, neither i got the cashback nor the full refund
Please help
Paytm query no. For reference are
39043092
39320229

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Anantapur, Andhra Pradesh, 515004

Respected sir/madam,
I have done topup recharge at sbi netbanking in my account amount was debited but amount was stayed at paytm solutions not credited into mobile no i.e., [protected] TXID--IHF4715140 PLEASE REFUND AMOUNT TO MY ACCOUNT NO -[protected] AMT-309 as possible as amount should refund to my account number . please do this immediately about this transaction.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Saharanpur, Uttar Pradesh, 247001

Website: Paytm.com

I had to pay my mts postpaid bill on 18 september 2017 through paytm automatically but the transaction failed even though paytm deducted my payment of ₹1179. They emailed me that a refund will be done but it has still not been processed. And there is no way to contact them either as the recharge was not done through the paytm app but through an automatic portal that mts uses. Please help.

Oct 18, 2017

Complaint marked as Resolved

Finally, I have received my refund on 17 October ie. after one complete month. All's well that ends well. Thanks Paytm

Oct 03, 2017

Updated by Jai Sabharwal They have not refunded yet. I don’t know who marked this complaint as resolved. I repeat NO REFUND GIVEN TO ME YET.

Oct 04, 2017

Updated by Jai Sabharwal PAYTM when are you going to look into my complaint? You do realize that it is hard-earned money that I keep wasting on you? Kindly look into the matter. NO REFUND RECEIVED SINCE THE PAST 2.5 weeks. :(

Oct 17, 2017

Updated by Jai Sabharwal Dear PAYTM,

Please refund my money. How much more will you have to keep me waiting? Please note that my complaint has not been resolved, this website automatically marks it as resolved.

Oct 17, 2017

Updated by Jai Sabharwal No updates, on my refund. This is disappointing.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Jalgaon, Maharashtra, 424101

When i am go to pay bill and open paytm app. It suddenly open new tab to change my password, after changing it i am automatically logout from my original account in which i have much money, and automatically get anather account on same mobile no.
I have raised compliant on email and paytm app. Often but didn't get any feedback.
Paytm robe my all money.
What should i do?

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra

Website: Paytm.in

Hi, i have purchases evolve bag from paytm, order # [protected]. I suppose to receive my order on 28th september, 2017., but i have not received it yet...

Tried calling several times, seller is not picking up my calls and also no response from paytm...

I am feeling like cheated, kindly resolve this asap..

Thanks
Sanju singh
[protected]

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines