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PayTM Mobile Solutions Complaints & Reviews

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Updated: Apr 23, 2025
Complaints 20044
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1743
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18301
Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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PayTM Mobile Solutions reviews & complaints page 311

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S
Sobha Sagnika Panda
from Delhi, Delhi
Oct 2, 2017
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I have been tried calling and mailing but no response. I have not received my refund of 3567/-
Now this has been a serious issue. This is my last mail. Further if don't receive a call or my refund from you i will file a case against the company. You are doing fraud and cheating the loyal customers. When i call to customer care they say my order id is not valid. I want my refund.
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    D
    Deepak_Khichar
    from Delhi, Delhi
    Oct 2, 2017
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    Hi,

    I booked a train ticket through irctc using netbanking. The payment gateway was paytm mobile solutions.

    I have cancelled this train ticket (Pnr# [protected]) on[protected]. The payment transaction id is [protected]. However, still my refund amount is not credited in my bank account. I confirmed with irctc and they told me that your refund is pending from paytm.

    Please do the needful as already 10 days over.

    Thanks
    Deepak
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      T
      t_kabra
      from Jaipur, Rajasthan
      Oct 2, 2017
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      Https://www.consumercomplaints.in/paytm-mobile-solutions-order-cancelled-by-sell...⇄

      For my previous complaint the company still hasn’t even initiated the refund let alone refund processing. No one picks up customer care call, and no one replies to emails. Refunds are instantaneous according to them, but it’s going to be almost a week and they haven’t initiated refund from there end. Please help.
      Order no - [protected]
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        S
        sandeep3085
        from Hyderabad, Telangana
        Oct 2, 2017
        Resolved
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        Resolved

        Address: 500016
        Website: Paytm.com

        Sir, i have purchased allen cooper shoe on 24th september through credit card emi. But on 27th sept 2017 i got one sms the order was cancelled.

        My order number: [protected]. As per their terms, if order cancelled before dispatch, money will be refunded immediately. Till date no money refunded. Called customer care many times, but no positive response. Saying under process...
        Resolve it as soon as possible.
        +1 photos
        Oct 4, 2017
        Complaint marked as Resolved 
        My case was resolved
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          M
          Mohanty ajay kumar
          from Bahula, West Bengal
          Oct 2, 2017
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          I have ordered online for led lighting strip of 25 mtrs through paytm website with payment. But i received a defective piece of the item (Which is not working at all) and with less length of the strip (18 mtrs). I. E. Received 18 mtrs against ordered amount of 25 mtrs.
          Already registered a complaint at paytm customer care on 1/10/2017 @ 14.00 hrs. But no action has been initiated at your end.
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            R
            rahulmyzone
            from Narwana, Haryana
            Oct 1, 2017
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            Website: paytm.com

            Hi,

            I just want to raise a concern about bad customer service provided by paytm. I had initiated a ticket for refund of failed transaction to paytm but I did not get any response from customer care.

            I did a mobile postpaid bill payment of Rs. 391 but transaction has failed due to some reasons so I got a message that refund has been initiated from paytm. But even after 10 days no refund is received. Customer care is also unresponsive.

            Ticket Number: 38524968
            +1 photos
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              G
              Gopal Pareek
              from Indore, Madhya Pradesh
              Oct 1, 2017
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              I have transferred for recharge of jio mobile two times on 28th september and 2st october with rs 399 each times from my wallet and the amount is debited in my account but both the times the money was not transferred and i could not get the recharge. Please look in to the matter and inform me what happened to my money.in case it has transferred to jio mobiles why recharge was not done. I do not receive any message either from paytm or from jio.
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                L
                Lakhan Verma
                from Bhubaneshwar, Odisha
                Oct 1, 2017
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                Address: Jaipur, Rajasthan, 303109
                Website: [email protected]

                Ni kar pa raha hu... Kya karu please help me ni kar pa raha hu...
                Oct 01, 2017
                Updated by Lakhan Verma                 Ni kar pa raha hu...Kya karu please help me Ni kar pa raha hu...Kya karu please help me Ni kar pa raha hu...Kya karu please help me Ni kar pa raha hu...Kya karu please help me
                View replies
                Hi sir, I ordered a product n I got it within 2 days and the size was not fitting so I returned it back but still now I dint get my refund since 3 weeks ...how much long should I wait? It's too bad ... n so many times I have given complains in paytm ...I need my refund as soon as possible
                The refund process is too bad

                can't login - Comment #2869399 - Image #0
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                Error in movie ticket

                can't login - Comment #2869684 - Image #0
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                  Sivaji Gugloth
                  from Ambarnath, Maharashtra
                  Oct 1, 2017
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                  Sir, i have purchased moto e4 and vivo y21l mobiles on 20th september through credit card emi. Same day cancelled orders due to specification issues. As per their terms, if order cancelled before dispatch, money will be refunded immediately. Till date no money refunded. Called customer care many times, but no positive response. Saying under process.
                  +2 photos
                  Oct 01, 2017
                  Updated by Sivaji Gugloth                   Called paytm customer care many times, but every time they are saying only one thing that their team working on this issues to resolve. They gave me query nos' 38801545 and 38643144. Money may refunded soon or later, but the problem is if its not refunded before 5th October, then i have to pay EMI interest to both orders. + taxes extra. Who is responsible for this extra headache?
                  So, sir please look into my problem. Thanking you.
                  View replies
                  From last 11th September I have buy one item, but I did not get delivered.refund also not done I was tired customer care but no one not responding..., i m going consumer Court it's better idea

                  Worst app & service fraud company

                  refund for cancelled orders not yet credited. - Comment #2869509 - Image #0
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                    R
                    rohitkalyan
                    from Delhi, Delhi
                    Oct 1, 2017
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                    Address: Jalandhar, Punjab
                    Website: [email protected]

                    I had added money from the bank to paytm it is detected from the bank account but doesn't adding into paytm wallet it happens for me almost three times
                    Since in this month and done it from different paytm account also but its happening and second problem is i forgot the password and still today it doesn't rectify the password of mine so. I am doing it from friends paytm i lost 6000 rs. As i am student 6000 rs is very important for me. If they replyed i will give the banking details too.
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                      S
                      Surjeet Mondal
                      from Auroville, Tamil Nadu
                      Oct 1, 2017
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                      Address: 603127

                      I had purchased wall stickers floral branch with artistic flowers in blue home decoration of two (2) quantities with order no-[protected] from paytmmall. But i had received only one quantity. So i opted for return pickup and i had returned what i have received. But i got refund of one quantity. And one quantity refund is still pending. I had made several times complaints through paytm app. But still they have not refunded amount of remaining one quantity. So kindly do the needful.
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                        A
                        Ayush509
                        from Rampur, Himachal Pradesh
                        Oct 1, 2017
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                        Address: Alwar, Rajasthan, 301001
                        Website: Www.paytmmall.com

                        I ordered a watch from paytm and it was giving me 2520 cashback within the 24 hrs of shipment of product. But the cashback wasn't processed. The watch arrived and it had some quality issue so i returned it.
                        But paytm has refunded me the cashback less amount, neither i got the cashback nor the full refund
                        Please help
                        Paytm query no. For reference are
                        39043092
                        39320229
                        +1 photos
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                          S
                          saiprasadkanduri
                          from Hyderabad, Telangana
                          Oct 1, 2017
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                          Address: Anantapur, Andhra Pradesh, 515004

                          Respected sir/madam,
                          I have done topup recharge at sbi netbanking in my account amount was debited but amount was stayed at paytm solutions not credited into mobile no i.e., [protected] TXID--IHF4715140 PLEASE REFUND AMOUNT TO MY ACCOUNT NO -[protected] AMT-309 as possible as amount should refund to my account number . please do this immediately about this transaction.
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                            J
                            Jai Sabharwal
                            from Saharanpur, Uttar Pradesh
                            Oct 1, 2017
                            Resolved
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                            Resolved

                            Address: Saharanpur, Uttar Pradesh, 247001
                            Website: Paytm.com

                            I had to pay my mts postpaid bill on 18 september 2017 through paytm automatically but the transaction failed even though paytm deducted my payment of ₹1179. They emailed me that a refund will be done but it has still not been processed. And there is no way to contact them either as the recharge was not done through the paytm app but through an automatic portal that mts uses. Please help.
                            +1 photos
                            Oct 18, 2017
                            Complaint marked as Resolved 
                            Finally, I have received my refund on 17 October ie. after one complete month. All's well that ends well. Thanks Paytm
                            Oct 03, 2017
                            Updated by Jai Sabharwal                             They have not refunded yet. I don’t know who marked this complaint as resolved. I repeat NO REFUND GIVEN TO ME YET.
                            Oct 04, 2017
                            Updated by Jai Sabharwal                             PAYTM when are you going to look into my complaint? You do realize that it is hard-earned money that I keep wasting on you? Kindly look into the matter. NO REFUND RECEIVED SINCE THE PAST 2.5 weeks. :(
                            Oct 17, 2017
                            Updated by Jai Sabharwal                             Dear PAYTM,

                            Please refund my money. How much more will you have to keep me waiting? Please note that my complaint has not been resolved, this website automatically marks it as resolved.
                            Oct 17, 2017
                            Updated by Jai Sabharwal                             No updates, on my refund. This is disappointing.
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                              A
                              Ahirrao
                              from Morjim, Goa
                              Oct 1, 2017
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                              Address: Jalgaon, Maharashtra, 424101

                              When i am go to pay bill and open paytm app. It suddenly open new tab to change my password, after changing it i am automatically logout from my original account in which i have much money, and automatically get anather account on same mobile no.
                              I have raised compliant on email and paytm app. Often but didn't get any feedback.
                              Paytm robe my all money.
                              What should i do?
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                                S
                                Sanju04
                                from Mumbai, Maharashtra
                                Oct 1, 2017
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                                Address: Mumbai City, Maharashtra
                                Website: Paytm.in

                                Hi, i have purchases evolve bag from paytm, order # [protected]. I suppose to receive my order on 28th september, 2017., but i have not received it yet...

                                Tried calling several times, seller is not picking up my calls and also no response from paytm...

                                I am feeling like cheated, kindly resolve this asap..

                                Thanks
                                Sanju singh
                                [protected]
                                +2 photos
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                                  A
                                  ajayvats786
                                  from Gharaunda, Haryana
                                  Oct 1, 2017
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                                  Address: Panipat, Haryana, 132103

                                  I paid a bill by my paytm wallet on 20 sep 2017 against order no:[protected]
                                  Bill amount is 2500 but paytm uses other advertisement amount deduct from my wallet is 3520 while i complain in paytm i waited long for his reply
                                  Then he told me about he deduct 20 rupees for accidental insurance and 1000 rs for fast track e-gift voucher than i requested to give my money back
                                  First he said we give you in 3-5 day but after 8 day i message again than he said your money can not be refund
                                  Than i go to look redemption of voucher but voucher already redeemed and i pay 666 extra
                                  I requested to this forum please help me
                                  Paytm makes people fool on their app
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                                    S
                                    sushilattarde
                                    from Morjim, Goa
                                    Oct 1, 2017
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                                    I have ordered a phone from paytm on 21st september 2017, and cancelled it on a same day before it gets shipped.
                                    It’s 1st october 2017 today and i still have not got any refund. I have contacted paytm may times through call and email, but they’re not giving me any refund or any solution. It’s a big amount for me of rs. 58, 689. I want it refund as soon as possible. I converted it into emis through bank and first emi is going to be come in 6 days. And that’s why i am more worried. It’s very hectic for me to pay for what i have not used or got.
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                                      S
                                      Shwetha Shivkumar
                                      from Yellapur, Karnataka
                                      Oct 1, 2017
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                                      Address: Bangalore, Karnataka, 560078

                                      Hi,
                                      Please revert back my amount to paytm wallet. Helpline number is not at all useful.
                                      Please resolver my problem asap.
                                      +1 photos
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                                        J
                                        jayantkne
                                        from Jamshedpur, Jharkhand
                                        Oct 1, 2017
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                                        Address: Kishanganj, Bihar, 855107

                                        Dear sir/ mam,
                                        As i transferred an amount of rs. 1000.00 on 30 sept’ 2017 at around 09:47 to seeking success but not received in the account also, transaction number is – [protected].
                                        They revert me for the correct ifsc code and a/c number with correct beneficiary name.
                                        I sent the mail with the all above info. To them after...
                                        +1 photos
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