PayTM Mobile Solutions Complaints & Reviews

Hi team,

I am not able to log into my paytm account since 23rd may 2017.

My registered mobile no : [protected]

Calling customer care is a nightmare as it just let you move forward if you have lost your phone?
Also when we enter our registered mobile no : [protected] it says it is not registered. Seems like my account is inactive?

Could you please explain what is happening?

I have paytm account with
Mobile number [protected]
Email id [protected]@gmail.com
This account is active from last 3 years. And now from 23rd may'17, i am unable to login to my account. It is saying invalid username and password.. And when i tried to do forgot my password.. They are not sending any reset password... I tried to contact them through customer care number.. There is no executive to attend.. They always tell we will get back to you.. But no one contacted.. I also attaced the last month statement copy with this complain..

I ordered one Hitachi 601 L Double Door Refrigerator R-VG610PND3 vide order number [protected] on 21/04/2017 which got delivered at my address on 27/04/2017 and the carton was opened and also upon checking the refrigerator quantity was 565 litre instead of 601 litre as ordered. Even the product description stated that product is of 601 litre and also does its invoice.

But instead of repeated reminders and emails no response has been received from their side. They are not returning the product nor refunding the amount paid.

I had Money in my wallet and now. I'm not able to access my account. It's showing invalid registration details. I had done transactions A day ago. I have details of every Transaction, and suddenly how can that account details be Invalid.

Sir

My paytm wallet have rs.7100. I want to transfer this amount to my bank account. I login and i click to transfer. Then i got sms from paytm that your amount transfered to bank account and transaction id is [protected] on[protected]
But i did not enter my bank details in paytm. So i request to cancel the transaction via mail. I send that details to [protected]@paytm.com. My maild id is jayan. [protected]@gmail.com

I have paytm account with
Mobile number [protected]
Email id [protected]@gmail.com
This account is active from last 3 years. And now from 23rd may'17, i am unable to login to my account. It is saying invalid username and password.. And when i tried to do forgot my password.. They are not sending any reset password... I tried to contact them through customer care number.. There is no executive to attend.. They always tell we will get back to you.. But no one contacted.. I have send email to cybercell of paytm 24 hrs back. They have raise a ticket with ticket number 30170955 but they have not resolved it.. Through my firends account, i have registered my problem with another query number i. E. 30171992. But they have not attended this too.

I have active wallet money in my account.. And i need access to my own money.. If they cannot give me access to my wallet then they should atleast transfer this money to my linked account.

Today morning i book railway irctc tatkal booking. From my debit card rs.2270/- is debited. Amount not recd. To railway so my transaction failed. I got message from bankers amount is debited. My transaction is. [protected] - irctc... Please return the money

[protected]

First of all i didn't get the product in paytm packaging. So i can't believe that it is sent be paytm.
Secondly, packing is of courier company which never have whether ordered from any site.
Third, the price on packing is rs 3.61 and i have paid rs 700
Fourth, paytm was showing processing and estimated delivery from 27 to 30 may till 24 may 2017 and i have Rwceived that order on[protected]. Paytm have updated it status to deliverd on 25 may 2017.
Fifth according to paytm i could track the product from 15 may 2017 but it shows empty page, not the tracking detail.
Sixth, product should consist one adapter and one 64gb class 10 memory card according to paytm, but in actual it consist only adapter when i receive the product.
Seventh, on the packing the name of product is always mentioNed as on the site but on this packing it consist only memory card not full name as on site.
Eigth, product was ordered on 11 may but on packaging ordered date is 12 may 2017.

Try to solve my problem. I am too tensed regarding this as it will be direct loss to me of rs 700 which i have borrowed from others.
Help me either to get my actual product or refund which i have paid for the product.
I am continuously trying to contact with paytm to solve my problem but i am not getting any solution.
Name=Bhuvnesh kumawat
Contact no= [protected]
Paytm no = [protected]
Order id= [protected]

Here the details of the compliant

On 10th may 2017 i made transaction of transfer of Rs.711 to my bank account
Here details of that
Transferred to BankBank Txn ID: [protected]
Paytm Cash Txn ID [protected]
[protected]:36:54 PM

Added against orderPaytm for order #[protected]
Paytm Cash Txn ID [protected]
[protected]:33:56 PM

But not credited to my bank account till it was 15 days has over

Order number [protected]
Complaint number 29818781

I never received the Symphony air cooler I ordered from Paytm despite many calls I made them. Order was dated 11th May.
When I track item on their courier partner Delhivery site: It says that item was never picked up (status updated on 19th may)

But according to Paytm item was shipped (on 17th May) but they don't have any tracking details to show. And now, I have cancelled the order on 22nd May (2 days after last promised delivery date) and they are not refunding the money (as item is still to reach the seller according to Paytm). The same item which was never picked up, how can it reach again. Paytm's system is faulty as I confirmed with Delhivery (Paytm's courier partner) on phone that item was not picked up.

Paytm website clearly states that in case of any issue with the order, they will refund the money immediately.

They don't give satisfactory replies on emails and phone by either discarding the request as duplicate or saying that you will get your refund when item reaches seller. (The same item which was not picked up according to their tracking number given).

I purchase a dell e1916 hv led monitor 18.5 inch from paytm mall application and applied promocode lit1000 but no cash back of 1000 received please send my cash back as soon as possible i also have a complaint about your toll free no that not work and paid customer care no. Waits a lot but no one attend and lot of money waste please resolve all matter

My account [protected] showing not registered from 23rd May whereas there was around 6000 in wallet. I cannot even login or request for password change as there are no links which are coming from where I can change my password and login. To add to this pathetic situation, there are no on-call support, the email response team is too reluctant and doesnt even bother to reply.

Respected
sir/ ma'am
I want's to register complaint against pay tm app I stored 132 rs in paytm wallet remove money last day 23 may 2017 log out itself
when I tried to log in I forgot my pass word I tried to reset my pass word I didn't received any link I unable to call to customer care helpline but it was useless
plz help it was just 132 rs but if I stored 500 rs then what is guaranty of money safety

I book the ticket in irctc, that uses paytm payment gateway on 11th may. Ticket was not booked but money got deducted which not refunded till now. Irctc shows as refunded. I want my money back so please refund my money.

Transaction id :[protected]
Train name : 12623/trivendram mail
Date of booking : 11-may-2017
Date if journey : 12-may-2017
Payment status : payment settled
Bankname :paytm m
Reservation stattus : not booked
Transaction amount : 415

My order id is, i purchased a air tickets on 15.5.17, this is new delhi to bali (Indonesia) round trip ticket.
But some my personal issue. I was miss my flight on[protected] amritsar to bali.
Next days i was cancle my booking.
And i was submit my cancel and refund reques. I have a email from paytmcare. They write in email within five days your refund will be credit in your wallet.
But till time no any amount havehave
Credit in my paytm and bank account
I have already submitted the pictures and required documents via email.

I was made assured that money will be refunded within 24 hours and is been 8 days, there is no solution.

Paytm is fake, and its customer care is worst. There is not even a toll free number.

Please refund my money.

UTS Wallet not credited
I have recharged UTS wallet on 24 May 2017 for Rs.100, total 100.29 Rs. debited from my IDBI Bank account to recharge the same but no amount get credit in UTS wallet

My mobile no is [protected] for booking sub urban unreserved ticket this is really bad experience using payment wallet

Dear PayTM please reverse the amount or recharge my UTS wallet with same amount whatever I have recharged.

Regards
Harsha Korgaonkar
Mahalaxmi, Mumbai
Mobile - [protected]

Dear sir

I am hitesh kumar and i was transfer my 3000 rs in my bank account by paytm wallet on 11th may but till date paytm is not credit my account... I am inform to the paytm many time... But they are not give me clear answer... So please i request to you case to paytm and giving my amount... And i am attach my bank statement attachment

Regards
Hitesh kumar

Hi,
I am Ravindranath, I mistakenly transferred 400 rupees through PAYTM to [protected] instead of [protected]. when I transferred and realized it was a wrong person. I called to that person first he said yes I received amount and he said he will transfer back to me after a half an hour. when I call next time he is not responding to me. I agree I made a mistake from my side. However the person is not authorized to use the money which is credited mistakenly. Its a illegal offense. Banks would give us a solution for these kind of cases. As same I request you to please check and do the need full. Hoping I would get my money back.

Thanks.

My order id is [protected], i purchased a laptop on 8.5.17, in which battery and charger was missing.
I have already submitted the pictures and required documents via email.

I was made assured that money will be refunded within 24-48 hours and is been 20 days, there is no resolution.

Paytm is fake, and its customer care is worst. There is not even a toll free number.

Please refund y money or send me another laptop.

I have registered a complaint with paytm on 5th may 2017, on the same date on which someone conned me for over Rs.12000/- claiming to be calling from paytm. stating that the KYC is incomplete and will block the entire amount which is there in the paytm wallet unless complete the KYC and would have to use bank as a guarantee, also took the bank information and tried transactions of 20000/, 10000, and 10000, and also took out 1100 Rs from my bank. The company (Paytm) so far has been highly irresponsible in replying back on the complain. For that matter they haven't even acknowledge the complain by even responding to my emails or phone calls.I have called them several times, however they have not been able to resolve it yet.the complain number provided by them is :28850581 on may 5th 2017. I would like to have the entire amout back to my wallet.
The complaint number given to me from your representative on 5th may 2017 was : 28850581
Date of the Incident : 5th may 2017
Complain Date : 5th may 2017
Wallet transaction ID’s : [protected] for Rs : 394 at 16:58 and [protected]for Rs : 8337 at 16:07 on 5th May 2017.