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PayTM Mobile Solutions Complaints & Reviews

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Updated: Oct 17, 2025
Complaints 20048
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1743
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Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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PayTM Mobile Solutions reviews & complaints page 40

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T
Tarun Swami
Jul 8, 2021
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Hi Sir,
I ordered two items on 6th of july 2021.One of which i received today and instead of the item that I ordered I received a piece of stone inside the box. My order id is [protected].
I am also attaching the pictures of item that I received. When i tried calling paytm customer care i am not able to talk to anyone as they are not giving any option. My order is also showing not delivered when I have received that piece of stone already. So please help me. This is utter fraud from paytm. I have spent my hard earned money in that order.
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    Arpita2338
    Jul 8, 2021
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    This is regarding my personal loan taken from paytm application, in the 1st emi repayment date the amount did not get debited from my bank account, hence contacted paytm regarding this, they sent me link to pay and the amount got debited twice, they informed that this would get adjusted in the next month billing cycle but again this month they debited the amount, the support is worst they are not providing resolution regarding this.
    I kept the amount in my bank for my credit card repayment now how would i repay my credit card
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      P
      Pravesh S
      Jul 7, 2021
      Resolved
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      Resolved

      I had purchased a Kent Mixer Grinder from Paytm Mall. The product was delivered in a very bad condition. The boxes were tampered, both the jars handles were broken, spatula was missing, the cord was burnt and there were scratches in the body.

      With lot of complaints the agreed to replace the product. They had submitted a request for a return pick by Delhivery Courier. They were suppose to come for the pick up on July 6th, 2021. In the noon I get a message stating that courier people could not not reach me as I was not at home. Where as we were at home. I had not received a single call nor the pick up was attempted. After escalating the issue with Paytm it was rescheduled for today July 7th, 2021. The same thing happened today also. I have sent multiple emails but no response.

      The product is worth Rs 4000 aprox.
      Jul 12, 2021
      Complaint marked as Resolved 
      Paytm have taken the damaged product and have placed order for new product.
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        T
        Tuhin8844
        Jul 6, 2021
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        Sir i bought a pin of skyworld via paytm wallet. money debited from my wallet but pin not received my phone number is - [protected] and order id is -VPT[protected], sir please solve this problem
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          J
          Jeenil
          Jul 4, 2021
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          I am on petrol and pay money via Paytm suddenly money send to other number bit company cannot do anything
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            A
            Anilkumar Jaiswal
            Jul 4, 2021
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            Address: jamunipur sidhavna lalganj azamargh UP 276203

            Dear Team,

            Am paid bill payment online net banking but my amount debit my account bill not credit please find details payment

            Payment Id :[protected]
            Payee Id :[protected]
            Consumer Code :[protected]_UPPCLRURA
            Payment Amount :INR 4, 179.00
            Date of Payment : 06/15/2021 12:00:00
            Payee's Nick Name : PAYTM MOBILE SOLUTION
            Payee Name : PAYTM MOBILE SOLUTION

            Bill payment of Rs. 4, 179.00 on June 15, 2021 towards PAYTM MOBILE SOLUTION has been debited successfully from your Savings AccountXX7471 vide Payment ID: [protected]; Consumer Code:[protected]_UPPCL RURA; Bill Reference Information: PT75160572049220210615175249230.

            Kindly do the needful at the earliest.

            Thanks & Regards

            Anilkumar jaiswal

            [protected]
            Jul 05, 2021
            Updated by Anilkumar Jaiswal             Dear Team,

            Am paid bill payment online net banking but my amount debit my account bill not credit please find details payment

            Payment Id :[protected]
            Payee Id :[protected]
            Consumer Code :[protected]_UPPCLRURA
            Payment Amount :INR 4, 179.00
            Date of Payment : 06/15/2021 12:00:00
            Payee's Nick Name : PAYTM MOBILE SOLUTION
            Payee Name : PAYTM MOBILE SOLUTION

            Bill payment of Rs. 4, 179.00 on June 15, 2021 towards PAYTM MOBILE SOLUTION has been debited successfully from your Savings AccountXX7471 vide Payment ID: [protected]; Consumer Code:[protected]_UPPCL RURA; Bill Reference Information: PT75160572049220210615175249230.

            Kindly do the needful at the earliest.

            Thanks & Regards

            Anilkumar jaiswal

            [protected]
            Jul 06, 2021
            Updated by Anilkumar Jaiswal             Dear Team,

            Am paid bill payment online net banking but my amount debit my account bill not credit please find details payment

            Payment Id :[protected]
            Payee Id :[protected]
            Consumer Code :[protected]_UPPCLRURA
            Payment Amount :INR 4, 179.00
            Date of Payment : 06/15/2021 12:00:00
            Payee's Nick Name : PAYTM MOBILE SOLUTION
            Payee Name : PAYTM MOBILE SOLUTION

            Bill payment of Rs. 4, 179.00 on June 15, 2021 towards PAYTM MOBILE SOLUTION has been debited successfully from your Savings AccountXX7471 vide Payment ID: [protected]; Consumer Code:[protected]_UPPCL RURA; Bill Reference Information: PT75160572049220210615175249230.

            Kindly do the needful at the earliest.

            Thanks & Regards

            Anilkumar jaiswal

            [protected]
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              V
              VICTOR MAITY
              from Kolkata, West Bengal
              Jul 3, 2021
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              Address: Sahebabad, dhapa, kol-105

              Account details-
              Victor Maity
              Registered mobile nm-[protected]

              I was booked bus ticket through paytm postpaid on paytm 2weeks ago. That bus was cancelled by the bus operator and then I was raised a ticket and asked my refunds.
              Paytm care told me that they initiates my refund but still I have not received it.
              If any refunds initiated it will create into 48 hours max in paytm postpaid.
              This is paytm's rule.
              But still the refund not credited in my postpaid account.
              Also paytm harrashed me on this case.

              PNR:[protected]
              Vendor PNR :[protected]
              Ticket No: 22ATNC2
              Paytm Booking ID: [protected]
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                V
                Vivek Mandal
                Jul 3, 2021
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                I have recharge to my mobile no. As per below details but the recharge was unsuccessful. Money deducted. Please verify and confirm.

                Dear Customer, You have made an online payment of INR 1499.0 towards PAYTM MOBILE SOLUTION from your Account on Jul 02, 2021 at 21:28 hours. The Transaction ID is [protected].

                Regards

                Vivek Mandal
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                  R
                  rkumar1975
                  from Delhi, Delhi
                  Jul 2, 2021
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                  Dear sir I have many request for fraud with me via Paytm postpaid for Rs 15600 but Paytm is not any action regarding the same. I have not done any transaction for Rs 15600
                  Order Id: [protected], Amount: 100, Remarks: Recharge Of Vi [protected]
                  Order Id: [protected], Amount: 500, Remarks: Recharge Of Vi [protected]
                  Order Id: [protected], Amount: 5000, Remarks: Recharge Of Vi [protected]
                  Order Id: [protected], Amount: 5000, Remarks: Recharge Of Vi [protected]
                  Order Id: [protected], Amount: 5000, Remarks: Recharge of Airtel Mobile [protected]
                  Jul 02, 2021
                  Updated by rkumar1975                   Complaint is not resolved
                  Jul 02, 2021
                  Updated by rkumar1975                   Paytm postpaid fraud by Paytm employees
                  Jul 02, 2021
                  Updated by rkumar1975                   Total fraud
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                    S
                    sooraj sagar
                    Jul 2, 2021
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                    Cant cancel edc machine service and its rental amount.

                    Address: manjunatha garments chamaraja pete sagara, shimoga dist

                    We ddint using paytm edc swipe machine form past 1 year and we sent a cancel request and raised a so many complaint more than 10+ times we talked to paytm business customer care and sent 3-4 emails from 1 year, they telling same as ( we will cancel this service in 12-15 business days....
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                    S
                    sooraj sagar
                    Jul 2, 2021
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                    INB/[protected]/PAYTM MOBILE SOLUTIONS
                    PVT LTD/

                    every month 27th date this amount is deducted from my bank a/c without any reason.
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                      T
                      The Life\'s Blessings
                      Jul 2, 2021
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                      Hi there,

                      On 30 june 2021 .I initiated a transaction of 15k from my bank account to my paytm saving account..two times it showed failed transactions.. Money also deducted from my bank account. Now its been 2 days..still haven't received my15k amount back.. Its really a very dis hearting for me as through paytm only I do all the transactions every time.. And now because of paytm I lost a huge amount 15k which was a life saver for me..as a private employee 15k is a huge amount for me..please do refund my amount 15k back to my bank account.. As soon as possible. Please expedite the refund process.
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                        P
                        Piu1994
                        Jul 1, 2021
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                        Every month Paytm NOIDA is deducting my 1000/- rs from credit card without any reason my money going from my bank. Please give me refund of those amount.
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                          M
                          mnv12
                          Jul 1, 2021
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                          Paytm First Games is a big time cheater and they people of their hard earned money with rummy game on the platform. I asked for a refund of my money which was lost due to technical glitch, for that they made me lose so many games and money by providing bad cards for consecutively so many games.
                          They say the cards are shuffled randomly but it is not true at all.
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                            H
                            Hemanth2003
                            Jul 1, 2021
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                            Im hemanth gupta, transfered 200rs for the dost submittion but I didn't get any confirmation letter and it shows the payment was not completed..
                            Solve my problem soon
                            Jul 01, 2021
                            Updated by Hemanth2003                             Solve our problem soon
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                              N
                              Neer@5514
                              Jul 1, 2021
                              Resolved
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                              Resolved

                              I had ordered 4 books on Amazon on 22th June, 2021. The payment for that, I had done through paytm debit card. Later on, I cancelled one book. The refund for that was already initiated from amazon.

                              The following is the refund reference number:

                              74332741174117380409180

                              But, the refund is still not credited to my bank account (Paytm).
                              Jul 2, 2021
                              Complaint marked as Resolved 
                              Paytm customer care executive contacted me via telephonic conversation and resolved my concern humbly by giving appropriate instructions. Actually, the issue was from my side! Thanks to whomsoever it may concern!
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                                N
                                Neer@5514
                                Jul 1, 2021
                                Resolved
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                                Resolved

                                I had ordered 4 books on Amazon on 22th June, 2021. The payment for that, I had done through paytm debit card. Later on, I cancelled one book. The refund for that was already initiated from amazon.

                                The following is the refund reference number:

                                74332741174117380409180

                                But, the refund is still not credited to my bank account (Paytm). I have contacted Paytm care for the same concern. But, I haven't got any response from their side till now.
                                Jul 2, 2021
                                Complaint marked as Resolved 
                                Paytm customer care executive contacted me via telephonic conversation and resolved my concern humbly by giving appropriate instructions. Actually, the issue was from my side! Thanks to whomsoever it may concern!
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                                  N
                                  nimmi999
                                  from Nagpur, Maharashtra
                                  Jun 29, 2021
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                                  Address: mumbai
                                  Website: www.paytm.com

                                  I purchased grocery from Grofers App and while making payment i tried to make payment thru PAYTM and it failed but money got deducted from my account

                                  amount was deducted twice as per my bank and transaction was failed.
                                  after ten attempts i could speak to cust care rep of paytm but he said he can not do anything as he has no details.

                                  now PAYTM is not giving me any reply any response.

                                  Transaction Amount: Rs. 2, 229.00

                                  Transaction Date: May 31, 2021

                                  Payment ID:[protected]

                                  Consumer Code:[protected]_PAYTM and

                                  Bill Reference Information:[protected] and

                                  Transaction Amount: Rs. 2, 372.00

                                  Transaction Date: May 30, 2021

                                  Payment ID:[protected]

                                  Consumer Code: WWWGROFERSCOM[protected]

                                  Bill Reference Information: [protected]
                                  Jul 10, 2021
                                  Updated by nimmi999                                   no ne has bothered to get back on this stealing of money from me
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                                    A
                                    Aravindreddy k
                                    Jun 29, 2021
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                                    Address: RL NAGAR , nagaram municipality, Hyderabad

                                    I am Aravindreddy, i am from Hyderabad my car also here,
                                    But i got message from fastag my car crossed kalaparru toll plaza andhra pradesh,
                                    Paid Rs 35.0 toll for TS08GV9669 at Kalaparru on 29 Jun 2021, 03:45 AM. TxnId: 851624918663511074471P.Updated Paytm Bal: Toll Wallet- Rs 115
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                                      U
                                      Uua
                                      Jun 24, 2021
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                                      Transaction for [email protected] to PAYTM MOBILE SOLUTION Pvt Ltd has been completed successfully with reference id[protected]. Money not transferred to merchant's account and hence order cancelled. Kindly refund the same back
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