Claimed

PayTM Mobile Solutions Complaints & Reviews

1
Updated: Oct 17, 2025
Complaints 20048
Resolved
1743
Unresolved
18305
Contacts

File a complaint to PayTM Mobile Solutions

Having problems with PayTM Mobile Solutions?

File a complaint and get it resolved by PayTM Mobile Solutions customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

PayTM Mobile Solutions reviews & complaints page 43

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
D
Dharmendra Dodwa
May 17, 2021
Report
Copy

Address: 377 A VIDHUR Nagar, Hawa Bangla

I deposite money rs 20000 in fixed deposite and i earned intrest of rupees 22 but it have not been shown on saving ac on paytm.
My paytm acount no is[protected]
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    A
    aakashdubey
    from Tarikere, Karnataka
    May 16, 2021
    Report
    Copy

    I ordered a true wireless earphone SONY WF-XB700 from paytm shopping mall on 9th May 2021. Only the charging case was there, earbuds was absent.
    I raised a complaint and they told me to wait for 48hrs.

    After 48hrs they sent me message saying that they have enough investigation and Denied my request.

    I had helped the customer care executive in every way by sending photos numerous times.

    I know I have every right to return the product. But still I am not able to.

    Kindly Help
    May 16, 2021
    Updated by aakashdubey
    Order # [protected]
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      sasidhar D
      May 15, 2021
      Report
      Copy

      Hello
      When i did not do any transcations from paytm, its automatically deducts amount today of 17k from paytm wallet. This is totally a unauthirized transcations
      Please provide us full detail of complaint with email or contact no.
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        D
        Debjoyti
        May 14, 2021
        Resolved
        Report
        Copy
        Resolved

        Address: Mumbai
        Website: www. timesofmoney.com/direcpay

        Dear Customer, Thx for INB txn of Rs.500 frm A/c X5969 to Times of M. Ref IGALDCOJY7 on 14May21. If not done, fwd this SMS to [protected] to block INB or call [protected]-SBI
        May 16, 2021
        Complaint marked as Resolved 
        Dear Customer, Thx for INB txn of Rs.500 frm A/c X5969 to Times of M. Ref IGALDCOJY7 on 14May21. If not done, fwd this SMS to 9223008333 to block INB or call 1800111109-SBI
        May 16, 2021
        Updated by Debjoyti
        Dear Customer, Thx for INB txn of Rs.500 frm A/c X5969 to Times of M. Ref IGALDCOJY7 on 14May21. If not done, fwd this SMS to [protected] to block INB or call [protected]-SBI.

        I am provide the check no details and company name.please help me.i need my money refund.

        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          V
          vens
          from Chennai, Tamil Nadu
          May 14, 2021
          Report
          Copy

          Iam mistakenly placed the order which is the order id - [protected] - one plus 8 pro - 8gb ram - 128gb internal - black colour on 12.05.2021 but its mistakenly placed by me, now cancellation not allowed at my end - pls cancel my order and refund my amount to original source of account and do the needful on high priority basis.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            shellypaul93
            from Mumbai, Maharashtra
            May 12, 2021
            Report
            Copy

            Hi Officer,

            THIS IS URGENT AND IMPORTANT: I am writing this official complaint letter for my order "Apple Airpods True Wireless Bluetooth Headset" (order ID [protected]) which I placed and paid for on 21st April 2021 and I have not received my order till date (12th May 2021).

            I HAS BEEN 22 DAYS AND THERE IS NO PROGRESS ON MY ORDER. It still shows in "Confirmed" status, which was the last update on the same day I placed my order. There is no way to contact a human customer care executive who can address my shopping order related issue. No way to create a ticket too; I have tried the mobile app as well as the website which is very faulty. KINDLY ADDRESS MY ISSUE BY CONTACTING ME ON MY MOBILE NUMBER [protected].

            Detailed information:

            The last update under "Track your order" link in the Paytm mobile app was at 8:31 pm, 21st April - "Your order is being processed by the seller". This update is of the same day as the order placement date and there has been NO PROGRESS on the tracking details ever since. It has been 22 days till date, and after every 2 days the details under "Where is my order" link on Paytm mobile app changes that the order will be delivered after +2 days. For example, if today is 12th May, I will see a message that it will be delivered on 14th May. I have been seeing this kind of +2 days postpone since day 1.

            There is no way on earth to contact with a "human" customer care executive who can address my issue of my shopping order. All the numbers given out there are automated. Can someone please update me on my order by contacting me? I have paid Rs. 11, 975, for which I feel that my money has been wasted!

            PLEASE CONTACT ME ON MOBILE NUMBER OR EMAIL ME. THIS IS URGENT AND IMPORTANT.

            Regards,
            Shelly
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              B
              bablumalra
              from Kichha, Uttarakhand
              May 12, 2021
              Report
              Copy

              Website: www.paytmmall.com

              I buy a sandal on paytmmall and payment done rs 1036 by paytm wallet, i recived a old shoes in the box, i tell about this to paytm 24*7 helpline, they console me that we give solution by
              Keep giving date but no solution, please help me
              May 12, 2021
              Updated by bablumalra
              order id is. [protected] transaction id [protected]
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                A
                Akshay Pramoth
                May 11, 2021
                Report
                Copy

                It's been 2 years almost since I have done a Payment of 5315rs and it got failed. The Refund has been processed successfully from the vendors end but paytm has always been hesitant to give any details and has not refunded the amount till date
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  M
                  Manali pandey
                  May 8, 2021
                  Report
                  Copy

                  Kl muje ek call aayi or paise refund k naam Mr do baar me mere account se 1 lakh rupees transfer krwa liyr gye mere pass kuch bank details h unke jo mai aapko bej rha hu please help me
                  May 08, 2021
                  Updated by Manali pandey
                  I have some bank details of the frauds
                  Sir, Please provide us full detail of your complaint with email or contact no.
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    S
                    Sumitllllll
                    May 6, 2021
                    Report
                    Copy

                    My transaction is getting fail every time i try to do a transaction with my dhani card on paytm it reflects with 'Sorry this transaction is declined as our surveillance bot has flagged your account for making this transactions'
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      N
                      Nadeem T T Naidu
                      May 6, 2021
                      Report
                      Copy

                      I have not got my amount of selling the gold in paytm. I have some amount in my paytm wallet, which i have transfered accindently . And i have to take it back to my account for an urgent transfer. So i seached for a way to get back my money . And i saw in youtube by buying gold and selling it back will geg the amount to my bank account . I tried this because i have not completed my KYC so please help me. And it is the tranfer of amount amount 7338. Please help me or I will lose my home for not paying the amount of my loan . The transaction Id is [protected] and i do have downloadde an invoice file for this transaction which i have compained with this complaint
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        P
                        PuruK
                        from Chandigarh, Chandigarh
                        May 4, 2021
                        Report
                        Copy

                        Address: Varanasi

                        R/Authority
                        I(Vikram K, [protected]) created Paytm Postpaid account last year around Jul(2020) and deactivated the account due to non KYC after few months.
                        Suddenly now from last two months, I am continuously receiving texts and messages that I have due of around 4400(+late fine) but the number for which the messages are coming is not my number at all-attached, and I don't know about it completely. Last month my credit card(Bajaj) got blocked and then I investigated too much after that I got this information that it is due to the non payment of some Paytm amount due to which CIBIL score has gone too low and it is blocked.
                        I tried contacting Paytm numerous time on call but they are not even talking on call about any postpaid. Then I reactivated my Paytm Postpaid and raised concern there and requested a call back because this is a serious case as I am unable to make any transaction in this pandemic situation, so atleast call me back and tell me why this conflict is there with my account and atleast tell me where should I pay, but they are continuously rejecting to call and giving some scripted excuses.

                        I am now left in a very big trouble of this fraud and I don't have any other credit card to make payments and this has hampered my life in this pandemic situation and in the worst case I don't even have any link and assurance that even if I pay the amount then my CIBIL score will boost up and my credit card will be unblocked and I don't even know how and where to pay.

                        Please please help me in this regard.
                        Your help will be deeply good for me.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          Shyamsahani
                          May 4, 2021
                          Resolved
                          Report
                          Copy
                          Resolved

                          Address: Noida

                          Sir please return this used product received which was open seal and it's packages are also dirty so that return it and refund my money back or replace it ...
                          You are delivered me used product which was open seal and it's packages are also dirty so that return it and refund my money back or replace it... I want to return this used product received which was open seal ...
                          May 4, 2021
                          Complaint marked as Resolved 
                          Sir.. please return this used product received which was open seal and it's packages are also dirty so that return it and refund my money back or replace it ...mob no -8340224123...oder no 13314823405
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            A
                            Anish1501
                            May 4, 2021
                            Report
                            Copy

                            Hello, I am making a payment from Paytm to CodaPayments and whenever i try to do it, i get a lost in space error. Its really frustrating. Please help me in this scenario.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              Shyamsahani
                              May 3, 2021
                              Resolved
                              Report
                              Copy
                              Resolved

                              Address: AGE (I)AF PURNIA, CHUNAPUR AIRFIELD
                              Website: paytm

                              Sir.. I request to you that please take action on paytm mall.and paytm... it's seller who's delivered used product which was open seal .. I was odered a Sony xb23bluetooth speaker date on 20/4/21 from the site of paytm mall in paytm... Paytm mall has been delivered to me used product which was open seal and it's packages are also dirty on dated 26/4/21...I give to return request this used product... But paytm mall and it's seller are rejected my return request On dated 3/5/21without any legal reasons... So that Sir kindly I request you please take actions on paytm mall and it's seller ...so that this product can be Return and refund my money back...####my oder no -[protected]..my Mob. No. -[protected]
                              May 4, 2021
                              Complaint marked as Resolved 
                              Sir please return this used product received which was open seal..and it's packages are also dirty... So that kindly return this used product received and refund my money back or replace it... ...
                              May 03, 2021
                              Updated by Shyamsahani
                              Sir ...please return this used product received which was open seal and it's packages are also dirty... So that kindly return this used product received and refund my money back or replace it...

                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                S
                                Seethu Satheesh
                                from Mumbai, Maharashtra
                                May 3, 2021
                                Resolved
                                Report
                                Copy
                                Resolved

                                Hi I ordered paytm gold delivery from paytm on 18th april 2021.
                                Order ID :[protected]
                                And the delivery date was on 28th april 2021. Even after multiple complaints I have not received any clarification from paytm side. As a paytm customer this action is not unacceptable. I do feel that I was cheated by paytm team. Also I need to request others not to buy gold from paytm as their gold delivery service is fake. After delivery order and collecting shipment costs they will not deliver the product. Please take my experience as a warning and try not to buy gold from paytm
                                May 5, 2021
                                Complaint marked as Resolved 
                                Not many steps where taken. They just refunded my money after giving multiple false promises.
                                May 05, 2021
                                Updated by Seethu Satheesh
                                After a week of complaining and negotiation paytm refunded my money back into my paytm account. But still unhappy because I couldn't use the gold for which it was saved for. Never buy from paytm for gold delivery. Very bad experience
                                And their support is so slow and will give false promises
                                Hello! Paytm customer service,
                                Since some weeks I'm facing a problem to sell my Paytm gold form my locker as I'm not receiving any OTP for the past many days for the final procedure.For which I've written a complaint to 24/7 Paytm Help service, 2-3times but still no use, as I'm not getting any good feedback or any reply from them.And everytime as I login to my Paytm gold account, I see that they are detucting my money paise by paise or sometimes some rupees which is very irritating. Now I feel that they are just looting us even during the daytime. How can they not help us with our issues, we're finding difficult to overcome but very much concerned of looting us, lol. I shall be thankful to u i[censored] can kindly help me out with my issues. Waiting for a positive response from you.thank u

                                Paytm customer no. [protected]
                                E-mail ID [protected]@gmail.com
                                Customer name~Kinoka aye
                                Worst service ever faced. I never even suggest to buy anything through ptm to anybody. Bad experience and frustrated.
                                10 g gold coin got delivered after 17 days from the ordered date. After the payment there was no proper tracker no customer service number. I messaged to customer care so many times but got lazy response.
                                Even who delivered the product, they are not well behaved... irritating the customer without knowing there own company delivery process.

                                Courier guy suddenly came (morning) one day and delivered to my home. But not verified the person, phone number, and not even ensured my name. Luckily we we're in the home otherwise he might be given to apartment security or any one else.
                                Evening he came again after 8pm and asking otp. He said sent as message. But I am not received. He behaves rudely and to return back the product. Finally I received as mail and given the otp. He is not even the process that how the otp will be sending either through sms or mail and arguing with customers simply. Felt very bad.
                                Helpful
                                5 other people found this review helpful
                                5 found this helpful
                                2 Comments
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  D
                                  drpkd
                                  Apr 29, 2021
                                  Report
                                  Copy

                                  Sir/Madam,
                                  I am writing after several persuasion with PayTM & also the Air India airlines. However, the refund is not done. I have connected to Air India also, who advised to connect to booking agent (PayTM) & have intimated to grievance officer-PAyTM; but no response. The details of situation is as under;
                                  Please note that I had booked 6 tickets for 3 passenger including me for my travel on dates 29th April'2020 (Udaipur to Bhubaneswar) and return on 11th May'2020 (Bhubaneswar to Udaipur); which got cancelled by your office on account of Covid-19. It was in formed to us to rebook OR refund by 31st Dec'2021. I has put up request in PatTM App since 1st Jan'21 and have reminded multiple time since then. Also I called many time in you paytm care call center & I observed either no one lift phone or if connected, some excuses given saying " It is communicated to Air India & we are refunding as soon as possible"
                                  The details of Previous booking is as under
                                  1) E-ticket no:[protected],[protected], PNR: Y7726, Name of Passenger: Pramod Kumar Das, Paytm booking ID [protected]
                                  2) E-ticket nos[protected],[protected],[protected],[protected] : PNR JDSBQ, Name of Passenger: Mrs. Saishree Das & Mr. Abhisar Das, Paytm booking ID [protected]
                                  Request to intervene so that my entire money is refunded.
                                  Thank you,
                                  Pramod Kumar Das
                                  May 08, 2021
                                  Updated by drpkd
                                  Thank you Consumer complaints department. Fortunately, my call to PayTM customer care[protected] being lifted today and customer executive promised to return money by 10th May'2021. I will wait till that time.
                                  May 14, 2021
                                  Updated by drpkd
                                  Today I received refund against PNR JDSBQ and however, the other refund is still pending. The details as under;
                                  1) PNR: Y7726, Name of Passenger: Pramod Kumar Das, Paytm booking ID [protected]
                                  Paytm is requested to refund at the earliest.
                                  Thank you Consumer Complaints-Indian Consumer Complaint Forum
                                  Kind regards,
                                  Pramod Kumar Das
                                  Today I received refund against PNR JDSBQ and however, the other refund is still pending. The details as under;
                                  1) PNR: Y7726, Name of Passenger: Pramod Kumar Das, Paytm booking ID [protected]
                                  Paytm is requested to refund at the earliest.
                                  Thank you Consumer Complaints-Indian Consumer Complaint Forum
                                  Kind regards,
                                  Pramod Kumar Das
                                  Very good platform. My issues finally resolved.
                                  Helpful
                                  Found this helpful?
                                  2 Comments
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    U
                                    Umesh 888
                                    Apr 28, 2021
                                    Report
                                    Copy

                                    Address: fatehpur

                                    This is very hard work
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      R
                                      Rajan Kumar Mahto
                                      Apr 25, 2021
                                      Report
                                      Copy

                                      Address: H no 77 Pahari Aya Nagar

                                      Dear sir mera Amazon se refund hua Paytm payment bank ke debit card me last four digit 9937 hai magar Bank me credit nahi hua Amazon ne 31/3/21 ko refund kiya jo 5/4/21 ko account me credit hona chahiye tha 481rs ka me kitni baar contact kar chuka hu wo help nahi kar rahe hai flight refund tha
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        A
                                        Amitpassi
                                        Apr 23, 2021
                                        Report
                                        Copy

                                        Address: Punjab, India

                                        Dear sir/mam,

                                        I am trying from last 20 days. I am not able to pay electricity bill through paytm. It is always showing same message ‘ we are unable to get your bill details from PSPCL. Please try again in a while’. Please provide solution to this.
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit