Claimed

PayTM Mobile Solutions Complaints & Reviews

1
Updated: Apr 23, 2025
Complaints 20038
Resolved
1742
Unresolved
18296
Contacts

File a complaint to PayTM Mobile Solutions

Having problems with PayTM Mobile Solutions?

File a complaint and get it resolved by PayTM Mobile Solutions customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

PayTM Mobile Solutions reviews & complaints page 404

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
C
Chetan Mehetre
from Satana, Maharashtra
Apr 30, 2017
Report
Copy

Address: Yavatmal, Maharashtra, 445304
Website: NA

I have made an transaction with paytm on 24feb of rs 1700/- but by mistake i entered wrong account number with IFFC code which both informations were not of that of matching with bank.

after even i lodge number of no one is going to take a responsibility and every representative providing different informations but no one going to solve my problem .

they are directly said that on paytm there is only formality for the IFFC code actually no use of it...we are not responsible for that, , , , , , , but there should be validation process between account number and IFFC code ...and even i enter the wrong account no. transaction should canceled.. but paytm did my successful transition.

imy complaint no is 27919991
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    R
    rajkumar johnny
    from Sirsilla, Telangana
    Apr 30, 2017
    Report
    Copy

    Address: West Godavari, Andhra Pradesh, 534002
    Website: Paytm.com

    Recharge not done but money is deducted
    I have recharge with 309 for my no [protected] through paytm app.
    It is showing successful but recharge not done.
    +2 photos
    Apr 30, 2017
    Updated by rajkumar johnny
    I have recharge with amount 309 for my mobile [protected] on 29/4/2017 through paytm app.
    It is showing that my recharge was successful but recharge not done.
    When i asked to the costumer care they told me that recharge history was empty, u can make a call to paytm customer service.
    I have also registered complaint on paytapp but they are not responding.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      Suraj Kanojia
      from Bhubaneshwar, Odisha
      Apr 30, 2017
      Report
      Copy

      Address: New Delhi, Delhi, 110017
      Website: Paytm.com

      Dear team

      I dont know why paytm is taking too much time to deliver their products to the customers.

      Even flipkart/amazon are delivering their products to the customers within 2-5 days.

      Today at 12:30pm i have ordered a material with expected time of delivery is 8th may'2017.
      8 days?? Too long it is.

      Totally not satisfied with paytm.
      +1 photos
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        R
        rauldsouza
        from Bengaluru, Karnataka
        Apr 30, 2017
        Report
        Copy

        Address: 201301
        Website: paytm.com

        I received a damaged tv from paytm seller for my order - [protected]. Upon raising a request for return with attaching pictures of the damaged product on case number :25814624. The return request was rejected with a convenient comment that the request is resolved.

        Its been over a month that i have been following up with paytm and escalated it to their grievance officer as per policy listed here https://paytm.com/about-us/our-policies/#grievance

        I've have not heard back from them since then and awaiting my refund.
        +3 photos
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          D
          Deepankar Bishow nath Roy
          from Hyderabad, Telangana
          Apr 30, 2017
          Report
          Copy

          Address: Gautam Buddh Nagar, Uttar Pradesh
          Website: www.paytm.com

          Dear Sir
          Recharge INS 309 to Jio Mobile No [protected] on dated 15 Apr 2016 with reference Transaction ID - [protected] at 23.10 Hrs. But, Mobil no not recharged & Refund not received.
          MY Patm ID [protected]
          Deepankar Roy
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            C
            chack
            from Bengaluru, Karnataka
            Apr 30, 2017
            Report
            Copy

            Address: 560024
            Website: paytm.com

            Yes I deposited Rs. 1000/- on this paytm wallet on 29 January 2017 under paytm No [protected].I was not know much about this neither I kept track of my password if I had created any. I don't understand how to track that money. the amount was debited from my bank A/c to Paytm wallet. My name is Gauranga Chakraborty and I am from Bangalore.
            Apr 30, 2017
            Updated by chack
            Where is the Tracking No and what is advised to check? I request you to make me understand, where is my Rs. 1000/- that i placed and got transferred from my a/c to paytm a/c? How could I pay my service utility bills when it is needed. Kindly response.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              V
              Vineeta Pant
              from Dehra Dun, Uttarakhand
              Apr 30, 2017
              Report
              Copy

              I have ordered haltung women jeans worth rupee 599with shipping cost 28 rupee total amount was 629 and i have applied a promocode of WELCOME200B FOR cashback my order is shipped but i didn't receive any cashback yet.. My order id is [protected]. I ordered from old paytm app but than i saw promocode is saying offer applicable on paytm mall app so i have also downloaded TV that app. But even then i didn't receive any cashback... Please return my cashback balance of 200 i have tried to call on [protected] but it is giving only two options whether for lost mobile phone & for log out ur account.. U should recover ur customer service.. But i need my cashback

              ▶ Show quoted text
              Error Icon
              Message not delivered
              There was a problem delivering your message to [protected]@paytm.com. See the technical details below, or try resending in a few minutes.
              The response from the remote server was:
              550 5.7.1 Your email has been rejected because it violates organization policy. - gcdp o73si5891822lfo.316 - gsmtp

              Final-Recipient: rfc822; [protected]@paytm.com
              Action: failed
              Status: 5.7.1
              Remote-MTA: dns; aspmx.l.google.com. (2a00:1450:4010:c09::1b, the server for
              the domain paytm.com.)
              Diagnostic-Code: smtp; 550-5.7.1 Your email has been rejected because it violates organization policy.
              550 5.7.1 - gcdp o73si5891822lfo.316 - gsmtp
              Last-Attempt-Date: Sat, 29 Apr 2017 18:49:58 -0700 (PDT)

              [protected] Forwarded message[protected]
              From: vineeta pant
              To: [protected]@paytm.com
              Cc:
              Bcc:
              Date: Sun, 30 Apr 2017 07:19:57 +0530
              Subject: Re: Please Rate the Customer Support you received (Request no:[protected]
              I have ordered haltung women jeans worth rupee 599with shipping cost 28 rupee total amount was 629 and i have applied a promocode of WELCOME200B FOR cashback my order is shipped but i didn't receive any cashback yet.. My order id is [protected]. I ordered from old paytm app but than i saw promocode is saying offer applicable on paytm mall app so i have also downloaded TV that app. But even then i didn't receive any cashback... Please return my cashback balance of 200 i have tried to call on [protected] but it is giving only two options whether for lost mobile phone & for log out ur account.. U should recover ur customer service.. But i need my cashback. Please solve the issue as soon as possible. Thank you.
              Apr 30, 2017
              Updated by Vineeta Pant
              I have ordered haltung women jeans worth rupee 599with shipping cost 28 rupee total amount was 629 and i have applied a promocode of WELCOME200B FOR cashback my order is shipped but i didn't receive any cashback yet.. My order id is [protected]. I ordered from old paytm app but than i saw promocode is saying offer applicable on paytm mall app so i have also downloaded TV that app. But even then i didn't receive any cashback... Please return my cashback balance of 200 i have tried to call on [protected] but it is giving only two options whether for lost mobile phone & for log out ur account.. U should recover ur customer service.. But i need my cashback

              ▶ Show quoted text
              Error Icon
              Message not delivered
              There was a problem delivering your message to [protected]@paytm.com. See the technical details below, or try resending in a few minutes.
              The response from the remote server was:
              550 5.7.1 Your email has been rejected because it violates organization policy. - gcdp o73si5891822lfo.316 - gsmtp

              Final-Recipient: rfc822; [protected]@paytm.com
              Action: failed
              Status: 5.7.1
              Remote-MTA: dns; aspmx.l.google.com. (2a00:1450:4010:c09::1b, the server for
              the domain paytm.com.)
              Diagnostic-Code: smtp; 550-5.7.1 Your email has been rejected because it violates organization policy.
              550 5.7.1 - gcdp o73si5891822lfo.316 - gsmtp
              Last-Attempt-Date: Sat, 29 Apr 2017 18:49:58 -0700 (PDT)

              [protected] Forwarded message[protected]
              From: vineeta pant <[protected]@gmail.com>
              To: [protected]@paytm.com
              Cc:
              Bcc:
              Date: Sun, 30 Apr 2017 07:19:57 +0530
              Subject: Re: Please Rate the Customer Support you received (Request no:[protected]
              I have ordered haltung women jeans worth rupee 599with shipping cost 28 rupee total amount was 629 and i have applied a promocode of WELCOME200B FOR cashback my order is shipped but i didn't receive any cashback yet.. My order id is [protected]. I ordered from old paytm app but than i saw promocode is saying offer applicable on paytm mall app so i have also downloaded TV that app. But even then i didn't receive any cashback... Please return my cashback balance of 200 i have tried to call on [protected] but it is giving only two options whether for lost mobile phone & for log out ur account.. U should recover ur customer service.. But i need my casback. Please solve the issue as soon as possible. Thank you
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                Shubh69
                from Nagpur, Maharashtra
                Apr 30, 2017
                Resolved
                Report
                Copy
                Resolved

                Address: 411044
                Website: Paytm

                As my friend have transferred sum amount of 5000/- rupees on 29 april
                My transaction id is :[protected]
                My paytm number is:[protected]
                I have also complained the issue in your ivr system they said higher authority will contact you but they haven't till now
                My complaint no is :28409529
                Please resolve the issue as soon as possible
                Thanking you
                Shubham dubey
                Apr 30, 2017
                Complaint marked as Resolved 
                Use of my number fake call fraud calling me so taking back
                Apr 30, 2017
                Updated by Shubh69
                I. Have also complained the fraud calling issues with cyper crime department
                http://cybercellmumbai.gov.in/html/write-ups/index.html
                And plz any one who need help from cyper crime apply this link and complain
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  D
                  Digiosoft Digital India
                  from Delhi, Delhi
                  Apr 29, 2017
                  Report
                  Copy

                  Address: New Delhi, Delhi, 110033
                  Website: Paytm.com

                  My name is Mohit and I am using Paytm account from long term but suddenly my Paytm has blocked my account temporarily but even after mailing many times to Paytm my account is not activated and I didn't receive any call
                  I am trying to call them but they say that only mail can help but no solution is received
                  My email address is [protected]@outlook.com
                  Paytm no is [protected]
                  Request you to please resolve this issue
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    S
                    Sandiplov5e
                    from Bhavani, Tamil Nadu
                    Apr 29, 2017
                    Report
                    Copy

                    Address: Chennai, Tamil Nadu, 600030
                    Website: www.paytm.com

                    Sir...I transfer the amount of 4980 from my Paytm I'd [protected] to Paytm I'd of [protected]. That is not registered Paytm I'd ..But my amount is debited and not showing in any one of the Paytm I'd ...So please help me to refund my Paytm amount to my Paytm id
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      R
                      RANGANATH B S
                      from Bengaluru, Karnataka
                      Apr 29, 2017
                      Report
                      Copy

                      Address: Bangalore, Karnataka, 560098

                      Sir / Madam on 25.04.2017 amount Rs.1162 is charged to my creditcard by paytmapp which I have not requested or approved. The amount is not reflecting in my paytm pass book. kindly reverse this or add to my paytm wallet immediately. I had great faith in paytmapp but now i have my own doubts to use the app. I am a retired person and I can not offerd to lose this money. please help. their customer care number is not reachable
                      kind regards
                      Ranganathan B S
                      [protected]
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        Saurabh Porwal
                        from Korba, Chhattisgarh
                        Apr 29, 2017
                        Report
                        Copy

                        Address: Ujjain, Madhya Pradesh, 456006

                        Hello sir
                        This is saurabh porwal paytm user my complaint is I using paytm from long time last month I using paytm with 20533 ru nd
                        Wallet always show me your limit is over
                        But still now my limit is 25000 monthly
                        I helpless plz help me
                        +1 photos
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          A
                          Anzsd
                          from Varanasi, Uttar Pradesh
                          Apr 29, 2017
                          Report
                          Copy

                          Website: Paytm

                          I did transection of about 10900 rs to a merchant.. He didn't get money to his wallet. I contacted paytm approx 6-7 times regarding my issue and seller also file complain no. Of time and provide them the documents which they asked to seller's.. When i contact them they said ur complain raised to your senior team they are inquiring about it... But 4 days has been gone money not added to seller account. They said their is claim on seller's no. And said two accounts was there by same no... Money was in his old wallet we will transfer soon to new and so on... Bt from 4 days they making fool us... Nd doing nothing
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            S
                            Srishtee Kalia
                            Apr 29, 2017
                            Report
                            Copy

                            Address: Pune, Maharashtra

                            My name is srishtee kalia.

                            On 29th may, 2017 i placed order with dominoz.

                            Amount of 525 was deducted from my paytm account but the order was not confirmed and i did not get my money back.

                            I recieved the following message from paytm:

                            Paid rs.525.00 to billdesk at 7:51 pm. Wallet txn id:[protected] avail. Bal:rs.1207.72

                            Kindly, look into this asap.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              D
                              dhruvil modi
                              from Mumbai, Maharashtra
                              Apr 29, 2017
                              Report
                              Copy

                              Address: 380007
                              Website: paytm.in

                              Hi there i have purchased a stability ball from paytm. Purchase id is [protected]. The order haf been cancelled due to insuficient stock. So they have to give refund my money back, because i have paid online for that ball and after 2 weeka they are telling they have refunded me in my bank account. But i did not get any rupees yet. When i complaint about this to paytm they are just sending mail in whiche they are mentioning that they will resolve it within 2 days from last week. They are not wven picking up my phone.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                N
                                Nazish Aslam
                                from Noida, Uttar Pradesh
                                Apr 29, 2017
                                Report
                                Copy

                                Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
                                Website: www.patm.com

                                I want to change my paytm registered number and for that i submitted otp's sent to both the previos and new mobile numbers. But i am getting an error message: "this mobile number already exists with another account".

                                But i dont know which account they are telling about. I tried to contact paytm's customer care number for more than three times. But they just put your call on hold and never talk!!!

                                And now i am facing a huge problem because all my money is stuck in paytm wallet and i cant use it. Please resolve the issue asap.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  E
                                  Eswarawaka Narendra Kumar Reddy
                                  from Hyderabad, Telangana
                                  Apr 29, 2017
                                  Report
                                  Copy

                                  Address: 500090
                                  Website: www.paytm.com

                                  My name is narendra, my registered mobile number is [protected].
                                  I did a transaction that is exactly 26/12/2016, that is adding money from state bank debit card to paytm wallet then it asked otp then i entered correct otp but my money was not reflect in to paytm wallet, because it shows wrong entered otp, paytm order id is [protected]...

                                  Please resolve the issue...
                                  Thank you...
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    S
                                    scjoshi
                                    from Gurgaon, Haryana
                                    Apr 29, 2017
                                    Report
                                    Copy

                                    Address: Gurgaon, Haryana

                                    I recharged mobile no [protected] in the name of Anjali Joshi (Reliance Jio) with Rs. 309.00 on 15th April, 2017 through my paytm (Satish Chandra Joshi; Mobile: [protected]). Due to interruption in the system during the payment, and no confirmation of completion of previous payment, amount was transacted thrice (Total: Rs. 927.00) from my Paytm balance. I checked with Reliance Jio and as per them, they have received amount for one recharge only (Rs. 309.00) and advised to talk to paytm. Contacted Paytm at customercare number but issue did not get resolved.
                                    Transaction detail is as under:
                                    Date:[protected]: 20:44- Wallet order ID: [protected]: Amount: Rs.309.00
                                    Date:[protected]: 20:47- Wallet order ID: [protected]: Amount: Rs. 309.00
                                    Date:[protected]: 20:57- Wallet order ID: [protected]: Amount: Rs. 309.00
                                    Request you to kindly refund the excess amount of amount of Rs. 618.00.

                                    Regards,
                                    Satish Chandra Joshi
                                    Mobile no: [protected]
                                    Email: [protected]@srf.com
                                    Gurgaon
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      C
                                      chhaganlalsaini
                                      from Burla, Odisha
                                      Apr 29, 2017
                                      Report
                                      Copy

                                      Address: Jaipur, Rajasthan, 302001

                                      Dear Sir

                                      Plz check it My Recharge Amount Detailas

                                      17/03/2017 amount-50 pyment ref-[protected] Not recivd recharge
                                      31/03/2017 amount-99 payment ref-[protected] Not recived Recharge

                                      plz chek it

                                      Thanks...
                                      Apr 29, 2017
                                      Updated by chhaganlalsaini
                                      Plz check it My Recharge Amount Detailas
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        T
                                        T.K. rocks Dewangan
                                        from Jawad, Madhya Pradesh
                                        Apr 29, 2017
                                        Report
                                        Copy

                                        Address: 492001

                                        Sir i have send 7000rs to my sbi account from paytm wallet but my sbi account showing zero rupees. Plz help me sir. My no is [protected]
                                        +1 photos
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit