PayTM Mobile Solutions Complaints & Reviews

My name is narendra, my registered mobile number is [protected].
I did a transaction that is exactly 26/12/2016, that is adding money from state bank debit card to paytm wallet then it asked otp then i entered correct otp but my money was not reflect in to paytm wallet, because it shows wrong entered otp, paytm order id is [protected]...

Please resolve the issue...
Thank you...

I recharged mobile no [protected] in the name of Anjali Joshi (Reliance Jio) with Rs. 309.00 on 15th April, 2017 through my paytm (Satish Chandra Joshi; Mobile: [protected]). Due to interruption in the system during the payment, and no confirmation of completion of previous payment, amount was transacted thrice (Total: Rs. 927.00) from my Paytm balance. I checked with Reliance Jio and as per them, they have received amount for one recharge only (Rs. 309.00) and advised to talk to paytm. Contacted Paytm at customercare number but issue did not get resolved.
Transaction detail is as under:
Date:[protected]: 20:44- Wallet order ID: [protected]: Amount: Rs.309.00
Date:[protected]: 20:47- Wallet order ID: [protected]: Amount: Rs. 309.00
Date:[protected]: 20:57- Wallet order ID: [protected]: Amount: Rs. 309.00
Request you to kindly refund the excess amount of amount of Rs. 618.00.

Regards,
Satish Chandra Joshi
Mobile no: [protected]
Email: [protected]@srf.com
Gurgaon

Dear Sir

Plz check it My Recharge Amount Detailas

17/03/2017 amount-50 pyment ref-[protected] Not recivd recharge
31/03/2017 amount-99 payment ref-[protected] Not recived Recharge

plz chek it

Thanks...

Sir i have send 7000rs to my sbi account from paytm wallet but my sbi account showing zero rupees. Plz help me sir. My no is [protected]

15 aprilko reacharge kia ta sir 309 rs ka kha gaye sale paisa chodu bna k gareeb ko paisa b le liye reacharge b nai diye cheater paytm

I have transfer an amount of rs.200/- paytm wallet mobile number [protected] to [protected] on 13th february, 2017 at 13:40 hrs. But the amount is not transacted by paytm and also reflected the amount of rs.210/- on my bank account.
But the money is not transfered to the mobile number [protected]. Kindly check and confirm.
My m0bile no is: [protected].

If we book tickets of movie so why dont u give the options to cancel the ticket... Sometimes the problem arrive due to which we have to cancel our plans... So i request u to do something... Its actually not only me anyone can face the problem and if you are giving the option to book the tickets so you should give the options to cancel also... Paytm is used by many people and yrah uts very useful we like this app... But please do some thing for this problem also...

Booked 3 Ticket for Bahubali-2 but dint get the cashback. Order Number [protected]

On 25th april i was trying to order Blaupunkt subwoofer at paytm.com but order got failed and paytm deducted 790 rs from my paytm wallet. Now to get it back I am continously trying to reach them but there representatives are speaking rudely and with ignorance behavior. This happened with me second time, last time they refunded my money after 10 days that to after making 20 + calls.

Order id- [protected]

Please help me in getting my money back.

Regards
Bharat
[protected]

Hi i have sent the money (999 rupees) to the wrong mobile no [protected]. And
My mobile no is [protected]. I said u got wrong money plz give me back. But he did not give and 90 rupyees do more after that i ll give first amount.
My name is sachin
Email id : [protected]@yahoo.com

Why company not contact to customer. If his itam is defect. Do soon otherwise i complqne to consumer coart for your company. After 2 days

Sir...
Mera account golden gate pe ragister hai
Me apni city ka employ bnnna chta hun...
Plese help sir...ar aap ye bta dijiy ki kitna payment milta hai e-kyc pe...
My contact & golden gate user id [protected]

I recharged my phone with rs.199 on 24 April, 2017 at 2:57 p.m and at 2:58 p.m on the same day the amount was deducted from my account as I received a message from bank but the status was showing 'payment confirmation awaited' in my paytm app. I had patience for few hours thinking that it will be done. It hasn't been done since 4 days now and I have complained numerous times but they are not taking this seriously. Even the customer care of paytm is extremely unsatisfactory. Now the status is showing failed, I want the refund of my amount. My order no. Is [protected].

I'm priyadarshini. D working as assistant engineer in national highways, bangalore. I hold a account (Acc no.*49378) in state bank of india. On 26.04.2017 i updated my passbook entry while reviewing the same i noticed that the companies paytm mobile solutions/one97 communications (Wing of paytm) ltd have drawn rs.40000 from my account on the following dates; (Bank statement enclosed/attached)

1.10.04.2017

A. Transaction id no. Othpg 884849 withdrawn amount rs. 1.00
B. Transaction id no. Othpg 988050 withdrawn amount rs. 500.00

2.11.04.2017

A. Transaction id no. Othpg 223154 withdrawn amount rs. 2000.00
B. Transaction id no. Othpg 228505 withdrawn amount rs. 2000.00
C. Transaction id no. Othpg 374549 withdrawn amount rs. 3000.00
D. Transaction id no. Othpg 228412 withdrawn amount rs. 3000.00

3.12.04.2017

A. Transaction id no. Othpg 305681 withdrawn amount rs. 4000.00
B. Transaction id no. Othpg 024618 withdrawn amount rs. 3000.00
C. Transaction id no. Othpg 544462 withdrawn amount rs. 2000.00

4.14.04.2017

A. Transaction id no. Othpg 724247 withdrawn amount rs. 1.00
B. Transaction id no. Othpg 724675 withdrawn amount rs. 1000.00
C. Transaction id no. Othpg 729699 withdrawn amount rs. 3000.00
D. Transaction id no. Othpg 730341 withdrawn amount rs. 3000.00
E. Transaction id no. Othpg 776823 withdrawn amount rs. 499.00
F. Transaction id no. Othpg 448955 withdrawn amount rs. 3000.00
G. Transaction id no. Othpg 452050 withdrawn amount rs. 3000.00

5.16.04.2017
A. Transaction id no. Othpg 7621141 withdrawn amount rs. 3000.00
B. Transaction id no. Othpg 762353 withdrawn amount rs. 3000.00
C. Transaction id no. Othpg 762471 withdrawn amount rs. 999.00

In this connection, i raised a complaint before my branch office (Sbi, kaveri bhavan branch, bangalore) but they are giving negligible replies. Sir, i kindly request you to take action on the above said companies and make me to get my amount back to my account. Hope i will get justice.

Hi Team,

Please see below I have written to your customer care but still they are giving their pathetic reply and doing just copy and paste. I have written below on 24april but surprised to see that today they have sent just an e-mail which was sent on 15 April. Is your team is highly qualified or they did not read my email carefully I have said it earlier and saying again that DMRC is not taking care my query as the website and merchant you should take care my all query why should I go to DMRC.

this is highly unacceptable that you guys are not responding to my e-mails as my payment of INR 200 STILL yet to be transfer in my card but it is not happening and payment was success at you end but said I need to contact DMRC but as the merchant and website I have used it was you so need to take care of complaint .

I don't have a time write every e-mail to you please see below email and respond according it was sent to you on 7 April but still I did not get any reply.

Pathetic and worst service I will stop using PAYTM.

I AM FED-UP with you guys now I will escalate this to you higher authorities.

Dear Shiv,

Greetings from Paytm!

Thank you for contacting us.

We are sorry to learn that, you are unable to add the recharge value of Rs. 200 in your DMRC card. Trust, Paytm has successfully processed your transaction with DMRC for card number [protected] under order [protected] on[protected] at 11:29:42.

However, we would like to inform you that, this issue is solely handled by DMRC. Hence, request you to kindly contact DMRC customer support team at [protected]@dmrcsmartcard.com stating the reference number 5091008 for more details and clarification.

We hope this information is helpful in solving your concern.
If you have any queries or concerns, you can also call us on[protected].
?
Regards,
Paytm Care Team
Disclaimer: Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications.
Note: You can also add another layer of authentication such as Pin or fingerprint sensing etc. on transactions through Paytm app on your Android phone. So if you lose or misplace your phone, your Paytm wallet remains safe. We encourage you to visit https://blog.paytm.com/now-add-an-app-password-to-your-paytm-wallet-81fa6118353c...⇄ to know more details for the same.

From: Shiv Shankar
Sent: Monday, April 24, 2017 2:12 PM
To: 'Paytm Care'
Subject: RE: Ref : 27070099 Your Query with Paytm Care (SF)

Hi Team,

This is pathetic and worst service given by you as I have made the payment through your website you are merchant so why I have to contact DMRC they said that they are not responsible for anything the mediator is somebody else.

You have charged my 200 rupees and did not pay any service it is not reflecting in my Card you are a fraud many I have use PYtm and faced this type of problem lot of time and did not get any service if you are charging the money then you should provide the service this un-expectable from you.

There is no contact no of yours so that we can contact this pathetic to know that you are just acting like that you are doing survey you sit is look like.

Please transfer my money immediately or else I will escalate this matter higher authorities and surely move to consumer forum.

Thanks Shiv Shankar

From: Paytm Care [mailto:[protected]@paytm.com]
Sent: Saturday, April 15, 2017 4:55 PM
To: Shiv Shankar
Subject: Ref : 27070099 Your Query with Paytm Care (SF)

Dear Shiv,

Greetings from Paytm!

Thank you for contacting us.

We are sorry to learn that, you are unable to add the recharge value of Rs. 200 in your DMRC card. Trust, Paytm has successfully processed your transaction with DMRC for under order id [protected] on 07/04/2017 at 11:29 AM.

However, we would like to inform you that, this issue is solely handled by DMRC. Hence, request you to kindly contact DMRC customer support team at [protected]@dmrcsmartcard.com stating the reference number 5091008 for more details and clarification.

We hope this information is helpful in solving your concern.

If you have any queries or concerns, you can also call us on [protected].
?
Regards,
Paytm Care Team

On cancellation of ticket booked on 03.04.17 for journey date 09.04.17 in bramhaputra mail (14056) pnr no. [protected] from mldt to ncb, transaction id [protected], irctc is showing that rupees 490 has been refunded to bank paytmsdk. But the amount has not been credited to my bank account yet. Refund date is showing as per irctc 10.04.2017. Let me know the reason for this inconvenience.

Party send amount RS. 5000/- but not show amt my wallet.
paytm nothing log in
account deactivate
mobile number - [protected]

Sir
The amount of rs 5000 has been sent from my wallet (Mobile no [protected]) to a mobile number ([protected]) which later on i realized that the person owning the number do not have any paytm wallet, but a message came to my phone that the payment was successful. I then asked the person to create a wallet on that number but the wallet did not show the above credited amount which i paid from my number. Can you help me to get the amount recovered
The details are as follows

Wallet order id - [protected]
Date and time of payment - 8th january 2017, 16:41 pm
Wrong mobile no paid to - [protected]
Number where the amount to be credited - [protected]

My paytm mobile number is [protected] and email id is [protected]@yahoo.co.in my paytm account was blocked for login qnd when i did complaint to paytm then they said that plz send the screenshot of your bankstatement reflecting transactions done with paytm and i did that but it has been many days and no solutions has been done and my account is still blocked for login since months please help

The amount of Rs 500 was transferred to mobile no. [protected] under Paytm Transaction ID [protected] dtd 19 March'17.

We have exchanged 45 mails till today (last ref:[protected] still the issue not resolved & after exchanging so many mails again the questions which were discussed initially are raised again.
Rather than solving the issue only confusions are created.
Please look into it seriously & resolve.
Regards,
Anuj Mathur
M-[protected]