PayTM Mobile Solutions Complaints & Reviews

This is regarding false advertisement and commitment made by PayTM.

I purcahsed Apple Iphone 6s 64 Gb vide order number [protected] dated 6th June 2016 on the basis of cash back of Rs 5000/-. This mobile was expensive than other websites but keeping cashback in mind i purchased the same.

On 10th June 2016 after waiting for cashback, i wrote a complaint mail about cashback, against which i received the mail back from PayTM stating that:

Hello Rahul,

Thanks for shopping with us.

This is with regards to the concern which you have registered with Paytm against the order number [protected].

I certainly understand your concern and offer my sincere apologies for the inconvenience caused. I would like to inform you that as I have checked and found that you have placed the order on EMI and in EMI cases cashback of Rs.4648 will be credited once the return policy of your product is over.

We hope this helps. Should you need any further assistance, let us know.

Look forward to see you again at Paytm.

Thanks and regards,
Paytm Care

After this i recieved a call from customer care team stating that being the product is on EMI, the cash back will be provided once the EMI tenure is over, seeing the resolution quite logical, I agree and waited for the period of EMI completion, now when i asked customer care team to process my cashback, they denied saying that i did not applied promo code while purchasing.

This is really a shocking and fraudulent statement. Of the promocode did not applied, then why such mail and communication was amde earlier, i could have cancelled my order or anything.

Now i want to drag them to consumer court if the resolution is not provided upto the mark.

Thanks,
Rahul Jain
[protected]

IRCTC ticket having Transaction ID-[protected] has been cancelled on 21-Apr-2017 amount of Rs. 200/- refunded by IRCTC but wallet balance yet not credited for Paytm Transaction ID-[protected]...

Not succesfull

I raised a complaint at 4:46 pm regarding product issue. Then, I received a call from Paytm, Contact number: [protected]. He was telling his name as Rahul Tripathi.

He asked me to share my debit card details to resolve my problem. He said until I don't share it, he won't be able to process my request further and get my payment back into my account. Though I kept on telling him that I don't need any refund of payment, i just need a new product from the same company and same model.

So, eventually when he asked me to share card number, expiry date and cvv, he said that you'll get a code on your number that you'll need to share with us. And that was the moment I got furious and lashed out on him. Because the message I got was from my bank and that was, OTP.

I tried calling back on that same number and what I found was nothing but a shock. That was an IVR from Paytm.

My previous phone no. [protected] was registered with paytm. Due to heavy bills i changed phone jio [protected]. Now i am facing hardship for transactions. I am 62 yrs. Please help me through your executive to start my account. I am retired police inspector from amritsar district police. Due to old-age i have forget paytm password. Please held me in registration with my new mobile no. [protected].
.

I ordered a TV from PayTm on 28th April 2017. Details:
Order No.: [protected]
TV: Vu TVH40K311

So, I received this order on the same within 4hrs. And I kept the box intact in my room as I'm instructed not to open the box before the service engineer arrives. The service engineer came on the next day of the delivery and when he opened the box, I found out that the product is not in new condition.

Now, I've trying to complaint Paytm and the shop from where that TV dispatched. Paytm is not responding to my complaint and that shop is saying that let us have a new piece from the company, we'll deliver that to you and will take away the old one. After asking them about the availability of the same product at their shop, they said, we cannot deliver you the same model from our shop as we will face a loss if we do so.

I need a fresh new TV from VU. Kindly please help in this.

Gaurav Verma
[protected]

I have a paytm account.i lost my mobile number number.i have 10109 rs in my paytm account.kindly reverse my fund to my credi card.i have submited my credi card statement and bank statement.i have raised the query also.query no 26752398.no responce coming from paytm customer care. kindly reverse my fund.
my mobile number [protected]

Taken ₹9700 from the bank account for a cancelled order. Every time i send them a mail they say the issue is resolved. I don't know which issue is resolved. It is the worst shopping site. They loots money. There is no customer care number of them. I don't know how to contact. They are cheaters. Some have had faced similar problem kindly share. Worst service paytm

I have send my money to this number ([protected]) rs 3130 this company is fraud and I don't want to send money to this. Please I request Paytm to transfer my money back in paytm wallet
Thanks

I have transferred (+91-[protected]) rs. 5000 on[protected] to this number (+91-[protected]) but money was deducted from mr. Ashok gupta wallet and not even transferred to +91-[protected].

I would like to know where is the money and why it has not been transferred to any account and ever customer care executives are not able to solve this issue. I would like to highlight that if anything is not being done on this matter then i will take legal action against paytm.

This is to let you know that this has been raised so many times but we get same response that money has been transferred to your account. If money has been transferred then can you show us the proof.

I wrongly transferred money (Rs. 4500) to another mobile number and when i complaint to paytm they are refusing to taking any action on it and saying to contact that person on whose account my money gone.

I want an immediate action on it and i want my money back from paytm or from that person.

Order id: #[protected]
Person contact whom money got transferred: [protected]

Regards,
Tulsi gupta
Email: [protected]@yahoo.in

I have booked my rail tickets through paytm channel but unfortunately didnt got any seat so I cancelled the ticket in IRCTC portal and there in ticket refund history it showed me the refund date 28-april but still its 5-6 days passed, I didn't got any refund.

Its been troublesome to contact irctc and paytm, I have tried several number but not even a single no helped me out.

My transactions details:-

1)Transaction id-[protected],
refund id-[protected]
refund amount-1275
refund date-28-apr

2)Transaction id-[protected],
refund id-[protected]
refund amount-1740
refund date-28-apr.

Kindly provide me the help at the earliest possible.
Shikhar Gupta
[protected]@yahoo.in

My Paytm order ID - [protected]
Registered mobile number is - [protected]
Registered email ID is - [protected]@gmail.com
I received wrong product instead of that product which i ordered. Customer Care support said me on 25th april 2017 that they requesting this to there concerned team and they will contact me with in 48-72 hour's.
But it's over 7 day's now (return policy is of 15 days). No one contacted me and from paytm website/app. It's​shows an error message that return's are temporary not available please try again later.
Till now i have contacted customer service center by mailing and calling but no response from them. Please resolve this.

My resistered mobile no is [protected] was having Rs.988 balance .now it is showing rs.22 only.
I have not spent any money .
please clarify my details

Ref mobile number: [protected] - Shareef PP.

I have ordered a 4 in 1 foot file with pedicure Brush Pedicure care kit under paytm order # [protected], was to be delivered on 2nd May 2017. But as of now i didnt received this product. My attacking # is[protected]. So kindly let me know the status of my shipment as soon as possible, and also let me know when it woll be the actual delivery date of this product.

Awaiting for your kind response

Tours truely
Shareef PP
Mobile No: [protected]
Email Id: [protected]@gmail.com

Seller named Mahadev Retail INC is selling cheap quality products under the brand name SJCAM.
I ordered a SJCAM SJ4000 action camera through Paytm. The item I received doesn't have any brand on it. It was one cheap quality aftermarket copy.
Even the invoice says SJCAM on it. Seller has accepted for refund.But such fraudulent Sellers are ruining the brand name and trust of customers.

I have made a recharge on number [protected] on 23 april 2017 of rupees 349 the amount have been deducted from bank but the recharge have not been made or their is no message response from the service provider. Look into the matter as soon as possible and revert back on urgent bases. Have complain through website but no respone was obtained

Regards

The mount has not credited to my bank account due to which i am facing a lot problem and i did the traction yesterday and i got he message that the transaction is successful but till now i have not received any balance in my bank account so please help out regarding this as i am a college student every penny counts to me and amount not credited to my account please resolve my problem

WALLET TXN ID : [protected]

ACCOUNT NO : [protected]

Hello Sir,

Some miscreant did a fraudulent transaction on my debit card.

The transaction was made on Paytm at 11.35 AM on 2nd may 2017.

He disguised as a SBI employee and told me that he'll renew my card which is going to expire.
He asked for the OTP.

By mistake, Without reading the message fully, I gave him the OTP and he spent 19900 from my account on Paytm.

below are the details.

SBI Debit card no. 6220180XXXXXXXX1321

Paytm transaction : ID 336839

Mobile number of the miscreant : [protected]

Kindly dishonor the fraudulent transaction and help me out.

I want to complain aginst paytm online payment sevice provider. They decuct money from my savings account without my notice. Before any transaction my bank ask for opt no. Before transaction. But on 21/04/17 they done 3 fake transaction without any intimation. I am sending the transaction details-
Prcr/[protected]/2104171,
Prcr/[protected]/2104171,
Prcr/[protected]/2104171