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PayTM Mobile Solutions Complaints & Reviews

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Updated: Oct 17, 2025
Complaints 20048
Resolved
1743
Unresolved
18305
Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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PayTM Mobile Solutions reviews & complaints page 414

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G
gaurav kumar kansal
from Kanpur, Uttar Pradesh
Apr 19, 2017
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Address: New Delhi, Delhi

Dear sir/mam
I am gaurav kumar kansal and my mob. no. is [protected].
I would like to say that i have forgot my paytm login password and no any email id i had attached with, due to this i m not able to reset my paytm login password.so plz it's my humble request to you that kindly help me in reset my paytm login password.
Thanks and regards
gaurav kumar kansal
mob.no. [protected]
Apr 19, 2017
Updated by gaurav kumar kansal i m gaurav kumar kansal and my mobile no [protected] plz help me in reset my paytm login password
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    P
    Prabu Nath
    from Chennai, Tamil Nadu
    Apr 19, 2017
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    Address: Chennai, Tamil Nadu, 600096
    Website: Irctc/ paytm

    I had booked a ticket in irctc on 12 Apr 2017 ( transaction I'd [protected]) which had got failed transaction and not yet got my refund to my bank.

    Request you to do the needful to get my refund asap.
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      J
      Jaspreet Billing
      from Gurgaon, Haryana
      Apr 19, 2017
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      Resp. Sir,
      As i recharged my jio no for Rs. 309 on dated 15/04/2017 and its order id IPT[protected] but the problem is that amount is deduct from my bank account but no recharged was done. Many times i called their customer care no. but they dont gave any response in this. Now i want my cash back
      So please look in my matter and solve my problem as soon as possible
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        D
        Dasharath Kumar
        from Mumbai, Maharashtra
        Apr 19, 2017
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        Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
        Website: paytm.com

        I purchased shoes and slipon from paytm and FUT1250 code was applied for utility bill payment cash back voucher.
        Codes provided after much follow up with customer care.
        when i tried to apply both these codes, these were shown already used.
        I tried a lot and called and mailed many a times to Paytm care but not resolved.
        every time new person told to get this resolved in 48-72 hours but 10-12 passed and no resolution.
        On mail also they are asking me to provide more details but no solution.
        I have already incurred penalty on my utility bills but all in vain.
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          A
          Asheesh Singh Asheesh Singh
          from Kanpur, Uttar Pradesh
          Apr 19, 2017
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          Address: Ramabai Nagar, Uttar Pradesh, 3097804977

          Please my mob. [protected] me recharge nahi hua orders no.. [protected] hai 50rupee ka recharge tha
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            S
            sagarveer
            from Surat, Gujarat
            Apr 19, 2017
            Resolved
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            Resolved

            Address: Pune, Maharashtra, 412207
            Website: paytm.com

            I made transaction in paytm through credit card and now i dont want to use that amount or want to transfer in other bank due to they are charging 2% so at least they can revert back that amount in credit card without any charges. If i m transferring that amount in other bank and they are charging they have right and rule to do changes i agree but they cannot charge for reversal in same bank which a credit card.

            I am using [protected] number for paytm.
            Apr 19, 2017
            Complaint marked as Resolved 
            Resolved please do not call me
            View replies
            so many fruad happning this website paytm
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              S
              sushildadhich
              from Mumbai, Maharashtra
              Apr 19, 2017
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              Address: Mumbai City, Maharashtra, 400002
              Website: Paytm.com

              Dear Sir

              Regret to inform you this is my worst experience as i am approaching Paytm since 14th April for Modification of my flight. Till now after last call of Rajni please note my below grievances.

              1. Jet airways denied to do any modifications as ticket is been booked by Paytm.
              2. Your return customer care call having criteria of 24 hours which had given me mental agony and I am suffering badly.
              3. Your travel agent partner I can not approach and due to technical reason from your side no update is been given for Modification till now and flight is of tomorow early morning 2.30 am.
              4. I need an extreme and urgent attention from Paytm else would like to take help of Hounarable Consumer forum .
              I suffered badly and first time my experience with Paytm for flight ticket booking is worst .

              I need to be compansated for the same.

              Thanking you

              Regards

              Sushil Dadhich
              [protected]
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                S
                sanu0404
                Apr 19, 2017
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                Address: New Delhi, Delhi, 110075

                I'm not able to log in to my paytm account for over 15 days now. Have raised a complain against this by calling on[protected]. I was told that the security team would call me in 24-48 hours. It's been more than 10 days, but nobody contacted me. I have some funds in my my paytm account which I cannot use because of some stupid reasons. I used to be a happy customer. In these 15 days, I've registered a total of 5 complains. Each time I'm being prompted that the concern team would contact me. Pathetic user experience, pathetic company. If you guys don't know how to tackel with customers then I have a piece of advice for you, "SHUT DOWN THIS COMPANY".

                I hope someone from paytm reads this. You can get back to me on my number [protected].
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                  P
                  Pankaj prem chand aggarwal
                  from Varanasi, Uttar Pradesh
                  Apr 18, 2017
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                  Address: Mahendragarh, Haryana, 123001
                  Website: Www.consumercomplaints.in

                  I recharged my jio mob dated[protected] at 9.38 pm.in my a/c payment deduct and written their your payment is successfully. But sir today i checked at jio customer care, but there is no. Trans id is — [protected].
                  Today evening i got a call from paytm customer care, he said we not received your payment but sir how is this possible

                  Any way sir i want this rs 303 add in my paytm wallet
                  Pankaj aggarwal —[protected]
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                    G
                    garhwalmanu
                    from Varanasi, Uttar Pradesh
                    Apr 18, 2017
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                    Address: Fatehabad, Haryana, 125050

                    Mane paytm se order kiya tha[protected] ko apne sbi dabit card se uske baad order cancel kar diya tha mane[protected] order dipatch hone se phale hi lekin unhone 14 din ka time maanga tha aaj 21-22 din ho gye lekin pase nai aaye wo baar baar mail karne par muje arn no.60743170867085180828295 or tranjaction id.[protected] de rahe h or bol rahe h ki apne bank se contact karo paso k liye hamne to sand kar diye aapke cardme lekin bank wale bhi mana kar rahe h ki agar aapke paas koi pase bhej raha h to us baare me ham koi bhi complant nai le sakte to plz meri help karo paytm se mere 1186.98 pase dilva do. Mera mobile no.[protected]
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                      M
                      Madhav Luthra
                      from New Delhi, Delhi
                      Apr 18, 2017
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                      Website: PAYTM SOLUTIONS PVT LTD

                      I have been mailing complaint since 3rd april regarding unauthorized traansaction but no action has been taken yet. I opted for recharge on 30th march at 2:55 pm. But there was no confirmation of recharge so thats why i cancelled my recharge at night on 30th march around 11:20 pm.. And the money amount of rs. 273 was restored back to the account by paytm.. But on 1st april without any consent of mine money amount of 273 was again withdrawn from my account... Which its showng "withdrawn against dispute".
                      Iso kindly do the needful dispute".
                      I have been mailing regularly since thn but no action has been taken yet. I am sending screenshot.
                      1. Wallet order id:- #[protected]
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                        G
                        GAURAV SHARMAs
                        from Delhi, Delhi
                        Apr 18, 2017
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                        Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
                        Website: www.google.com

                        Dear paytm customer care,

                        We have done the recharge last 15th april but web site show payment deduct and we have received payment successfully message but mobile recharge not done so kindly check the issue and resolve.

                        Usser mob: [protected]

                        Billdeskutil order #ipt[protected]
                        Paytm wallet txn id [protected]
                        Recharge: inr 309
                        Recharge mob: [protected]

                        Awaiting for your reply.

                        Have a nice day!

                        Regards,

                        Gaurav
                        View replies
                        Dear sir,
                        An amount of rs 410 has been deducted from my paytm wallet.so please refund my money..
                        Reply
                        Dear Sir,
                        I Jawaid having mobile no [protected] and Order Number [protected] Dated 06/04/2017 would like to inform you that I have ordered a product but it was canceled by the seller but my balances was not refunded to my account sir please look my matter and do the needful Thankyou
                        Reply
                        Today my 303 amount deduction
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                          G
                          Gorak Srinivas
                          from Gudivada, Andhra Pradesh
                          Apr 18, 2017
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                          Address: 500011
                          Website: Paytm consumer complaints

                          In last month dated 18.03.17 at 11.34 a.m electricity bill was being paid twice on same consumer number.[protected] as it was showing processing, I pressed the pay button twice n amount of rs.727 prepaid hybrid flow order no.[protected], wallet order id no.[protected].paytm neither refunded my amount RS.727 nor it deducted it in present month bill, how could so happen when paytm deducted amount but not refunded.
                          Apr 18, 2017
                          Updated by Gorak Srinivas                           I even made a complaint on toll free no. But the matter didn't get resolved till now, very bad regarding customer care services, no customer care executive neither responded nor answer to my complaint, literally very bad news for paytm mobile solutions.
                          View replies
                          I cant creat ID account to geting train tickets
                          Reply
                          Dear sir,
                          An amount of rs 410 has been deducted from my paytm wallet.so please refund my money..
                          Reply
                          I can recharge 303 rupees Jio summer plan though paytm on dated 31 March 2017 when my bank pass book update there show that 303 rupee debit from account no. But my recharge is not completely successfully & no money added to paytm wallet. I question u where my balance missing that can not show.
                          Reply
                          Hi Sir,

                          I have an account balance of Rs.60000/-, but now i am not able to send the same to my bank account. Ordered placed but it is not confirmed. So please check the same.
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                            M
                            modi.fremil
                            from Surat, Gujarat
                            Apr 18, 2017
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                            Address: 560102
                            Website: www.paytm.com

                            On[protected] i have recieved the box from delhivery courier partner which i have orederd on paytm, i have ordered redimi 3s prime mobile but as soon as i open the polythin bag of paytm i found that the mobile box seal was tempered and when i open the box found that mobile handset and charger was not available inside the box, i emailed to paytm for so many times but everytime paytm reply me that "your refund request could not be processed by our system because our x-ray system displays that we have send the correct product." Again i mailed to paytm that some thing happening wrong in betwen and asks for the photos of their x-ray systems but they are not ready to give me the details of that investigation as well as the pics of that. i complaint to the consumer court but don't know complaint closed by the consumer court department without invesigate my complaint and remarks will be given by paytm that we ship the correct product.
                            Apr 12, 2017
                            Mithun Kadam's response                             Hello my bank bank account add money 297 ruppes, but not add money paytm vallet. and diduct my account money
                            refond my money immidate
                            View replies
                            I have added money to my wallet but it's not showing in my wallet instead it is showing in my orders, that "YOUR ORDER HAS BEEN PLACED" as Payment Cash. Plaese resolve the issue ASAP
                            Reply
                            Money add message have come to our mobile no. but no add money to our paytm account
                            Reply
                            Sir i had so many complaints in paytm customare care.. From last 2 months.. I have add money from my debit card money debited but do not add in my paytm account.. I have added 15000 rupees.. My paytm account no. Is [protected].. Sir plz help me fast and refund my balance otherwise i will complain..
                            And my no. Is [protected]
                            Reply
                            Product defective and not get refund..
                            Reply
                            My bank Account Money diduct 297 but not added my paytm vallet
                            refund me my money quick 297 ruppes

                            My details
                            Pay tm No [protected]

                            request add wallet amount 297/-
                            Order No ;- [protected]
                            Reply
                            I did a recharge of ₹303 through my jio's paytm wallet. my money is deducted from my account and paid to BILLDESKutil and there is no recharge and i lost my money.
                            I got no recharge or refund...
                            Mobile no- [protected]

                            Paytm wallet
                            transaction Id - [protected]

                            BILLDESKutil
                            Wallet txn id- [protected]

                            Please help me and refund my money...
                            Reply
                            I had recharge my jio number, but at last of transation waiying for oprater confirmation.And No Cancel Button is shown.Order No.[protected]
                            Reply
                            I am Nitu Jha I recharged my DTH around 9:30 am but it was not received by DTH AND money from my account was debited
                            Reply
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                              V
                              vshrish
                              from Indore, Madhya Pradesh
                              Apr 18, 2017
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                              Address: Indore, Madhya Pradesh, 452018

                              Kindly restore the amount rs. 402.22 debited from my account, dated march 15 -2017, at least tell me the account in which the amount credited, with explanation. my mobile no. is [protected], indore, i request you to kindly refund my amount at earliest, to maintain, the trust in PAYTM . any reply +ve or -ve is welcome.
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                                N
                                neemrahul
                                from Bengaluru, Karnataka
                                Apr 18, 2017
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                                Address: Bangalore, Karnataka, 560099

                                Its very worst experience with paytm that my amount was deducted but train ticket not booked. I have gone through with paytm aplication and tried to book my ticket, after deducting my amount i was said that we are redirecting you to IRCTC hold on but despite holding for an hour nothing it responded.So pls check and remit my amount in account no back.
                                my registered mob no is [protected]
                                And email id is [protected]@gmail.com
                                View replies
                                Dear sir I have forgotten my password, at that time my wallet had 1870/- but after set the new password it showing zero balance, I verified both mobile number and email address, , don't know how I lost it, , kindly help me to regain my lost balance sir/madam, , please its urgent and precious amount for me, , please please help.
                                Reply
                                I have cancelled my product before delivery on 5 april 2017 but still i am not getting my refound ...i am not happy with your service and costomer care also not poicup my call what the hell.of this i want my refound today anyhow its so longer i am suffering from about 8 days how discusting why u dont give my rfound i wnat my refound at this time
                                Reply
                                When my jio recharge is not successful through paytm. When I recharge in jio care recharge is successful. You are cut my balance in my paytm wallet without recharge. Please give me my money in my paytm wallet. You call me on no. [protected].I will explain this issue.
                                Reply
                                Sir i had recharge with 303 relince jio yesterday at 3:04pm .and my balance is deducted from my paytm wallet but recharge not get successful it is in processing .i want cancel my order how i can do .
                                Order no-[protected]
                                Mobile no-[protected]
                                Amount-303
                                Timming-3:04pm
                                Date -08/04/2017
                                Reply
                                My consumer no is [protected] and my customer id is [protected], this 5/04/2017 I done a Ac online payment system, I pay 3, 253 amount for Ac security board but the paytm wallet system does not transfer my money to the CESC limited, please take some action as early as possible
                                Reply
                                { Your Order No is[protected]
                                7:21 pm, Apr 07 2017 }, Your Order No is[protected]
                                7:09 am, Mar 31 2017 Both Recharge balance deduct by your side bt recharge benefite nt received and nt received my balance after complaining. I am very much dessappointed by your service
                                Reply
                                My jio recharge is pending since last night and 606rs has been deducted from my paytm wallet so please kindly refund my money

                                Order number- [protected]

                                Order number- [protected]
                                Reply
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                                  R
                                  Rajesh Chandrasekharan
                                  from Bengaluru, Karnataka
                                  Apr 18, 2017
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                                  Hi
                                  Good day!
                                  My name is rajesh chandrasekharan and my mobile no is [protected]
                                  I have effected a transfer of rs. 3500 on a particular service to the paytm mobile no. [protected] on 06/04/2017. But the service was not executed and he promised me to refund the same amount. But till date despite my different reminders the payment is not refunded.
                                  Could you please advise and do the best to effect my refund.
                                  Thanking you

                                  With best regards

                                  Rajesh
                                  Apr 19, 2017
                                  Updated by Rajesh Chandrasekharan                                   I have received a call from this number [protected] today at 5:47 p.m. The caller told me that he is calling from Paytm and is responding to my refund complaint that has been lodged Yesterday by me. Since he was telling about the correct refund details I shared most of the information including my Debit card number and validity. I noticed some imperfections in his talk, so I went to the nearest ATM and withdraw my whole money. He then changed my email password and when I asked him why? he said it's a part of the Paytm refund checking process and when I insisted of the new password he has given me the new password. Same time I have noticed some purchase OTP message coming to me from MPESA worth 19, 940. I told him that my refund amount is 3500 then why 19940 purchase, he said it's just a mistake but tell him the OTP that I didn't do. He also tried changing my mobile information using a code SIM[protected]U, that also I didn't allow. He is also referred another mobile no. [protected] to change my Paytm password. I think it was a deliberate attempt to loot me to revenge on my refund complaint lodged yesterday towards Rs. 3500.
                                  Kindly alert the police and bring them behind bars and put your security measures little strong enough and all Paytm staffs should kindly be intimated about this.
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                                    K
                                    kirik Karthik
                                    from Bengaluru, Karnataka
                                    Apr 18, 2017
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                                    Address: 560091
                                    Website: GWS online shopping website

                                    I am cleanly cheated by ur food company please credit my money back otherwise I will file a case on GWS shopping company in consumer Court
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                                      B
                                      bharath kuppal
                                      from Noida, Uttar Pradesh
                                      Apr 18, 2017
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                                      Address: Gautam Buddh Nagar, Uttar Pradesh, 201309
                                      Website: paytm,corp internet

                                      I had recharged for 1599 rs MTS data card recharge form corporation net banking..I called customer center they told its not executed from bank i verified with bank..they have send data which shows alright kindly do the needful
                                      View replies
                                      I made a payment of 408 through Paytm.
                                      But in the message it shows pending..
                                      Kindly resolve this issue

                                      My Paytm account no. Is [protected]
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                                        D
                                        dineshdeepak
                                        from Delhi, Delhi
                                        Apr 18, 2017
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                                        Address: New Delhi, Delhi, 110063

                                        15 days before my paytm wallet no is block due to securiyt reason. I have register complaint also. Comliant no is 26611212. I have completed all the formalities as per paytm company required. But stil they are not unblocking my paytm wallet. Just they are given some reply via mail. You are paytm number will unlcok with in 3-4 days. But still they are not given anything in this matter. So its really dispointed service by paytm.
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