PayTM Mobile Solutions Complaints & Reviews

I have a account on paytm and mostly i used it for online transaction to play a vital role in cashless india but when i was recharge my prepaid number with 346(in this plan unlimited calling) i was confirm one recharge payment but they automatically did it twice.after that i was contacting their tollfree number but they didn't response me. even i email them 3 time and lastly they replied me a mail your recharge is successfull so we can't do anything.and they said me that you got both of 2 recharges benefit but i want only one because 2nd one is same.they did it twice in a single second and when i written it to them they said you did it twice.how i can did twice payment in single second.please solve my problem and take neccesary action towards paytm if you didn't take any action they did the same problem with others.i hope you solved it.

A train ticket was booked successfully through irctc on 17.09.2016, for which payment was made through paytm wallet with paytm Cash transaction # [protected] of Rs 1373.86 . On the journey date, the train was running late more than 3 hours, due to which, the passenger refused to board on the train and hence, claimed TDR against the booked train ticket. After which, the 'irctc' refunded the amount of Rs. 1300/- on 08.04.2017 as per extant rules. Due to the reason that the payment while ticket booking was made through the Paytm wallet, the refund amount of Rs 1300/- is credited back to my Paytm account by the IRCTC with reference no. ekt[protected], which is not reflecting in my paytm account till date.
I raised the concern with paytm customer care via phone and mail, but they are denying the fact.

PFA for your ready reference.

Dear sir/madam
I have attempted a payment on 6th April 2017 regarding Loan emi payment through capital first website, at the time of payment i selected payment option through paytm it's taken total amount but payment not succeed, transaction status shows PLEASE TRY AFTER SOME TIME. WE ARE NOT ABLE TO PROCESS YOUR REQUEST, transaction reference number C3274087A3198039D[protected]QP
Transaction date and time

06-apr-2017 20:04:46
Loan agreement number 3198039
Customer ID 3298039
Amount: - 16445.00

Today i am using irctc site for reservation of train. When the payment option is come there is a gateway of PayTM for paying the reservation Charges Rupees 1178 i will compete it but suddenly there no conformation of Ticket booking but balance is debited form My BOI a/c [protected].. I want refund my money .. Pleas

Dear sir, madem,
mera name sohan singh mobile number [protected]

mera double account ban gya hai, please help me

Hi,

I have ordered a product on PayTm on 2nd April, But it didn't got delivered on 11th April (expected delivery date ) and on 12th I received a message saying order delivered successfully. When I tried to reach customer care, it is so pathetic, there system was not able to identify Order id and then it took 30 min to pick the call. Its being almost 8 days still they are just saying that we are looking into it on priority on Social network, but no update is provided .
Still waitinng for m product or money.
I will never pay in adance for any order in Paytm any more, from all the experience Amazon is the best player and then Flipkart, Patm doesn't stand a chance.

Billdesk — Payment not yet refunded for recharge not done.
Hi Hiti on Apr 14, 2017
I have recharged my jio number by Rs.408 through billdeskutil by paytm but i have not got the amount on number. Because it got failed but amount has been deducted from my paytm wallet. Plz fix this problem. Or tell weather it will refunded in paytm. Plz help me out in this. Or kindly send me the instruction for resolving this problem thankyou
Order #IPT[protected]

Dear Team,

This is to inform you that yesterday i transfer the 5000 amount from my paytm wallet to bank but the transaction is failed and the amount is deducted from my paymt wallet and it still showing the status is pending so cross check the problem and refund the amount asap.

paytm order id - #[protected]

Thank you

My refund process not completed

Dear sir/madam about one and half month before i have about Rs 450 in my Paytm balance but it was automatically drawn in paytm balance i have several time complaining paytm customer care but till there is no response, if you cannot take necessary action i will complaint in cyber crime department that is not good for you

for mobile no: [protected],
other mobile no [protected]
Name: Manish

Hi

I have been facing problem in my paytm account login its just that i have forgotten my paytm password instead of resetting my password paytm have blocked my account since march and i have been following up with them since march have already provided all the necessary details to them all the transaction ids and screenshots still these people want my bank statement I don't understand why will a person share bank statement to paytm people also everyday they come up with new things which they want i m fed up of following now they have just taken my paytm money fraud are these paytm people they just do this so that they can get money from the customers 😡

On 14th April i bought food from Panjabi tadka restaurant located in Viman nagar, pune and transferred 690 ruppes on his paytm. Payment deducted from my paytm wallet but shopkeeper didn't receive the money so i had to pay in cash again. Below ia transaction id and photos attached of that transaction

Transaction ID - [protected].

Paytm is not responding at all

My tickit not bookd bul my payment sucssuful so my refuned balnce my balnce is not refund so my tickit not booking so my blance refunde
My tickit not bookd bul my payment sucssuful so my refuned balnce
My tickit not bookd bul my payment sucssuful so my refuned balnceMy tickit not bookd bul my payment sucssuful so my refuned balnceMy tickit not bookd bul my payment sucssuful so my refuned balnce

By mistakely i send money to wrong num... when i called that person, and told him to give my money back... he cut the phn call and switch off... please revert my money... i atteched pic, which i sent money.. by mistake... i also atteched pic of complain..
please help.

March 30 th i recharged my jio number [protected] my amout debited but not recharged, kindly solve my issue my number [protected]

Today evening i have spent rs.399 through my paytm account for recharging my mts modem no. [protected]. I had received a telephone call as well as sms from mts today offering a cash back and extra 1gb net data for recharging through paytm. Mts also provide a promo code - paytmts30 for additional 1gb data. But at the time of recharging no promo code was shown
And probably i have not received any extra benefit for recharging through paytm. Please look into the matter and do the needful so that i can get the benefit.

... Sudipta das, durgapur, w. Bengal. Mobile no. [protected]

Dear sir I have recharged my jio summer offer plan with paytm my balance has been deducted but recharge not done off rs 402 that 402 rs has been deducted from my account and I didn't got any sms
From jio
Sir please refund my money back

My paytm mobile no is [protected]
And my email I'd is
Chauhan. [protected]@gmail.com
Please sir refund my money back as well as soon

I recharge my jio phone [protected].. Tomorrow but it's not done..My balance cut from my ptm account..It's not return..It's to bad service

I recharged 400 RS in jio via paytm Last 3 day's waiting for the result .My amount deducted from my account till now my recharge not happen what the stupid things are happening
I don't want recharge please get back my money

Sir,
Please help me to resolve the pending issue with PAYTM for refund/return claim.
Transaction details provided below.

Product purchase Date: - 1-APR-2017
Delivery Date: - 10-APR-2017
Return Request Date: - 12-APR-2017 (2 days after delivery)

(Defined Return Policy :- “Seller will accept returns within 7 days from date of delivery of the item only in case of damaged, defective or wrong products received”)

Order No :- [protected]
Order Total :- Rs. 37089
Product:- Samsung LU28E590DS/XL 71.12 cm (28 inch) LED Monitor

nature of defect:-

i) after 2-3 hours running colour get changed automatically (some reddish, greenish tone), sometimes brightness/ light also fluctuate.

Note:- this behaviour is inconsistent and cannot be predicted when it will occur

ii) Sound from the audio jack behind the panel is not audible and indistinct, suspecting some hardware issue of sound port of monitor

iii) Brightness/intensity of light drop to some extent just with 2 days o[censored]se!!!

It has already been passed 4 days after claiming the Return request of the product but there is no update or intimation from PAYTM.
Every time when I tried to contact them, their only reply is “We are working on it”.

Moreover they actually deviate from their defined hassle free return policy.
They harassing me by claiming some document snapshots which was actually not defined anywhere in return policy like:-

1) Id proof (pan card, driving license, aadhar card etc.)
2) Snapshots of Product with visible IMEI / Serial No. :-
3) Snapshots of outer and inner package with visible Serial/Barcode number:-

However all these documents snapshot I already forwarded to them after claiming return/refund request.
I also attached some snapshots of the product below for your reference:-

Model:- U28E590D
Model Code:- LU28E590DS/XL
Serial No:- 0MT9HTPH800023
Version:- KS07
Bar Code:[protected]

PAYTM customer care professionals not saying explicitly but from the tone of their executives I figured out they are reluctant to pick up the return as the product is little bit of higher cost (which is absolutely deviation from their return policy).

Also I came to know another wrong return policy of them.
As per RBI rule when any cancellation of product done, entire transaction amount should be reversed to the original payment mode (like credit card, net banking etc.).
From paytm executives I came to know if paytm reverse the transaction entire amount will came to its wallet (not bank), of which 30089 can be sent to the bank, but 7000 rs will be blocked by paytm to its wallet (As the purchased product came with 7000 Rs. cashback offer).
But when anyone cancel transaction entire amount should be reversed to the transaction payment mode/bank, but this amount blocking is against the RBI rule.

Order Total :- Rs. 37089
Cashback to Paytm wallet :- Rs. 7000

I am at a loss.
At the time of purchase I already confirmed from paytm that if any defect found, my area code comes under reverse pickup by paytm.
Please follow-up paytm to initiate reverse pickup process of the product and help me to receive my refund.

Regards,
Saumya Dey