PayTM Mobile Solutions Complaints & Reviews

At 6 April I recharged a Jio no on pqytm of 303 and its stucked at process, that day the summer suprise offer's last day to get 3 months benefit, so i recharged that number using Jiomoney i thought i can cancel this recharge after 2 hours and i sent many emails to paytm to cancel this recharge and refund my money and also complained on there Facebook page but didn't got any good response from Paytm. Now after 40 hours recharge was done and my ₹ 303 was wasted as I already recharged with another merchant, what system is it they no cares about there customers 303 is a big amount for me, and I want my money back !

Order ID - [protected]

Contact no - [protected]

Recharge payment didaction but recharge not done

Please help me!!
No one picking call and not replaying of email.

Yesterday(7th April at 8 pm around), I have recharged my JIO number [protected], but i asked to JIO opertator they said they have not received the recharge while the money is deducted from my PatyTm Wallet.

Transaction id:[protected]

Can you please look into this.

Call me on my number : [protected] or [protected]

Dear

Yesterday I made recharge of 303 with Order number [protected] in jio service provider, My amount has already deducted from my debit Card I received confirmation paytm has received payment but yet i haven't received any confirmation message from jio service provider like my recharge has successfully done. So kindly check the matter and process my recharge As soon as possible.

DC Transaction no

[protected]

I have done my recharge of Jio from paytm on April, 07, 2017 on 9:35 pm of Rs 303 as its last date to recharge for benefits of jio summer surprise offer but it's not done as it shows that your transaction is sucessfull but waiting for operator confirmation I have complained in Payton support but no reply from them as I am complaining on this site hoping that my complain may be solved as of others and I also requesting that I should get that offer of jio that is summer surprise in which 3 months free services are available

Hello
on 6th April I did a recharge of JIO 303 on my cell phone number
but from last 2 days status is in pending

order details
order id [protected]
Amount 303
Recharge Date 6th April 2017

I also try to cancel the recharge from order tab but CANCEL button is not available for the same but amount got deducted from my Bank account

Respected sir/madam,

This complaint w. r. t jio summer surprise offer recharge of rs 303-/- (number:[protected]) where i did the transaction on 07-april-2017 at 07.02 pm from paytm . the transaction status says that "payment of rs. 303 received by paytm & your transaction is successful for jio number [protected] with Your Order No is[protected] and it is due with jio operator for confirmation.
The status (waiting for operator confirmation) is still the same as of today (08-april- 2017) from past more than 17 hours.
I expect the transaction to be successful and i must get the benefit of the offer from effective date 07 april 2017.

Payment summary : [rs 303 from paytm on 07 april 2017. at 07.17pm & paytm transaction number: DC Transaction No [protected]].

Thanks & regards

Garvit bajpai

I haven, t done any transaction on 25 Feb 2016 for 9676, but still icici statement showing the transaction from paytm using my credit card, pls find the transaction reference number 74766517056707188272210

Sir i am writing this complaint just to inform u that on[protected] at 11:35 i was doing a recharge of jio rs 303 from your site and the balance has been deducted but still my recharge confirmation msg has not recieved in my mobile and it's not showing whether the recharge has been successful or not it's only showing that it transaction is successful
Transaction id -[protected]
My paytm mobile number is [protected]
Kindly look after my issue as the transaction is successful and recharge is still not done...

Jio summer surprise offer ke liye maine 99+1098 ka recharg krwaya thha paytm se.. But mera balanc ktt gya hai pr koi recharg ni hua. 2 din ho chuke hai.. Plzz help me [protected] is my transactions id... Mane screen shoot kia hai snd dkh lo koi recharg ni hua..... Jio wale kh rahe hai k apka recharge ni hua. Paytm se baat kro. Paytm wale kh rahe hai jaha se successful hai oprator se baat kro..

Yesterday date 07.04.2017 i recharge my jio number [protected] with rupees 303 of order no [protected] at 11.30 pm but the recharge was not fulfill
and show that waiting for operator confirmation and the customer care no [protected] shows wrong no and not available .I tried for this till now but there are no response
this is my second time money deduction that not refunded.there are only shows that the recharge pending after 17 hours plese solve my refund problem.

I have made the payment of 98.50 rs on 25 march 2017 & 31-mar-2017 also paid 99 rs. The amount has been deducted from my bank account but it is still showing waiting for operator confirmation.
25 march amount of 98.50 paisa deducted and 31 march 99 rs deducted
My registered mobile number is [protected] nd paytm customer care never work no email id found. This is harrassed your customers. If money will deducted then refund it automatically in bank account of paytm account. Why customers suffers a lot.

Dear sir/mam,

I have made the payment of Rs. 303×3 for jio summer surprise offer on 6.04.2017 at 11:15. The amount has been deducted from my bank account but it is still showing waiting for operator confirmation. I am providing you the details of transaction make sure that i get my money back till tomorrow.

Order id = [protected]
[protected]
[protected]

Registered mobile no.= [protected]

Contact me asap for your sake of goodness.

Thanks

My jio number is [protected] i have mistake recharge twice done but money deducted but service not provided 303
My jio number :[protected]
Order i'd:[protected] and
Order i'd:[protected]
I hope u solv my problems in few hours

Hi billdesk,
On 6.4.2017 at 23:32 I tried to recharge my jio number [protected] through paytm wallet amounting Rs 303 but the recharge was unsuccessful and the amount deducted from my bank account . While added to Paytm Account, Bank txn id [protected] and it's wallet order id: [protected]. So I would be greatful if you refund my money in my wallet. My BILLDESKutil order#IPT[protected] and it's wallet order id: [protected]. I would request you to resolve this issue and refund the amount 303.

Thanks and regards,
M. H. Zaidi

I booked this ticket around 11.05 in the morning.

Had aprox 114 in my wallet and added another 118+ to get the TATKAL ticket done. This was all done via PAYTM site through IRCTC.

I am assuming there was a system glitch with PAYTM systems due to which the payment did not reach IRCTC and my ticket could not be booked.

It is now showing in my failed transactions section of IRCTC account. I have been trying to get this sorted since the past 1 hour and I am on call being transferred to various departments by your customer service team. Every person I talk to is incompetent in handling the query and says that the call will be transferred to some other department.

First of all they should change PAYTM IVR from repeating that "YOUR CALL IS IMPORTANT TO US WILL BE ANSWERED SHORTLY" cause that does not mean anything neither does it get answered.

Secondly they should have better execs on the floor to handle queries and competent TL's or Supervisors on floor who can handle escalations rather than just transferring calls and making the subscriber run around to all departments. After 58 minutes my call was disconnected when I declined disconnecting my call which the Agent asked me to do as he could not help me. Attached is the screenshot of my phne call with them.

Coming back to my ISSUE : I am still waiting for them to respond about the issue

MAhmed

Dear Sir,

i have recharged to my jio number with Paytm application for Rs 303 and the amount was deduced from account but recharge was not Successful, even i checked with Jio costumer care that they haven't received the recharge, kindly check and do the needful.

below is the reference ID number for your reference
Paytm Against Order ID- IPT[protected]

kindly check and do the needful.

Regards & Thanks
Harikrishna
Mob-[protected]

I m sunil bamniya one of paytm user actually i purchased a deal but mistake and its deducted my Rs 500 and i complaint about this to paytm customer but there is no response from there i want money back as soon possible and there is also a problem with there services like no one we can chat only send a complain they call or not its not confirm so its a big issue with this service
so plase help me to refund my money back now i need my money bcak now

Hello sir

i will recharge, , amount 90 rs, , date of 31 march, , but failed to
recharge than i will return to bank, , my amout, , ,

this is details
Transferred to BankBank Txn ID: [protected]Paytm Cash Txn ID
[protected]-03-31 04:06:20 PM

but i m not received ...any amount .. my bank ..still now .. pls
..check and solve this problem ..

This complaint w. r. t jio summer surprise offer recharge of rs 303-/- for my job number:[protected]) where i have done the transaction on 06-april-2017 at 11.14 pm through paytm website. the transaction status says that "payment of rs. 303 received by paytm & your transaction is successful for jio number [protected] with order id [protected] and is due with jio operator for confirmation.
The status (waiting for operator confirmation) is still the same as of today (08-april- 2017)
I expect the transaction to be successful and i must get the benefit of the offer from effective date 06 april 2017.

Thanks & regards