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PayTM Mobile Solutions Complaints & Reviews

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Updated: Oct 17, 2025
Complaints 20048
Resolved
1743
Unresolved
18305
Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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PayTM Mobile Solutions reviews & complaints page 440

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R
Ramesh kumar prajapati
from Bhubaneshwar, Odisha
Apr 3, 2017
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Address: 122018
Website: paytm.com

I bought a apple 5s mobile from paytm. the charger that came in box is not charging the phone now . so i visited apple care centre . but i am shocked to know that the charger is not original is a local Chinese. the seller name is Sanwaria texpro private limited, Bangalore
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    A
    amitpatel93
    from Jetpur, Gujarat
    Apr 3, 2017
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    Address: Ahmedabad, Gujarat, 382210

    Have given the request for KYC upgrade since last 25 days but every alternative days am getting the call from customer agent that tomorrow definately somebody will come and collect the documents. But nobody is turning up. What is all this going on. Are you fooling with customers ?? Please call me ASAP and send somebody to collect the documents and complete the KYC documentation without any further delay now.
    View replies
    I recharge my jio no. Prime membership balance cut gya likin Hua nahi
    Reply
    MY Order No :[protected] DT 23 Mar '17 4:22 pm Elaborado Blue Cotton T-Shirt WHILE ORDERING THERE IS AN OFFER OF 50% CASH BACK BUT NOT ADDED IN MY ACCOUNT FROM PAYTM
    Reply
    Hello
    Due due some mistakes I have given wrong address so please check it and change the address of order no [protected]
    please change my address to shaktichannalli behind canara hotel hosur hubli pin 580021 ph [protected]
    And please give me update of the adress changing
    Reply
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      K
      kplnandanwar
      from Mumbai, Maharashtra
      Apr 3, 2017
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      Address: Nashik, Maharashtra, +91
      Website: paytm

      MY MOBILE NO. [protected] - RELIANCE GSM
      RECHARGE AMT. - 152/-
      DATE - 03 APRIL 2017
      TIME - 11:57 AM

      Paytm mobile recharge or bill payment tab - Browse plans
      Reliance GSM - Maharashtra - Special Recharge - 152/-

      BUT WRONG PLAN RECHARGE MY MOBIL NO.
      SO PLEASE REFUND MY AMOUNT 152/-
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        L
        Lalit Singh Solanki
        from Noida, Uttar Pradesh
        Apr 3, 2017
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        Address: 313002
        Website: udaipur

        I sent 2000 rupees on 21 March 16:59 to [protected], wallet Order ID: [protected], but in paytm passbook statement show pending, , i send that person money to other way, so i want my money back in my paytm account.
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          M
          Mritu1996
          from Kolkata, West Bengal
          Apr 3, 2017
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          Address: Kolkata, West Bengal, 700091

          I was booking online railway ticket from Kolkata to Rasra.I had done online payment from Paytm but 234.76 rs has deducted from my account and the ticket was not confirmed.I want my money back to my account.this is the msg that came to my mobile after the payment...
          Your bank just confirmed a successful payment of Rs.234.76 on Paytm against Order ID [protected]. We will refund your money in case the order is cancelled. Please contact us at https://paytm.com/care if you have any queries.
          Apr 03, 2017
          Updated by Mritu1996           Your bank just confirmed a successful payment of Rs.234.76 on Paytm against Order ID [protected]. We will refund your money in case the order is cancelled. Please contact us at https://paytm.com/care if you have any queries.
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            V
            Vani0609
            from New Delhi, Delhi
            Apr 3, 2017
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            Address: New Delhi, Delhi, 11034

            Maine apna phone paytm se recharge karvaya tha 31 march 2017 ko. Mere account se bhi amount deducted ho gaya lekin ab vo status mai processing or successful show kar raha h. Aur recharge hone ke baad abhi tak msg receive nhi hua. Kya mujhe dubara se phone recharge karvana hoga. Agar recharge karvati hu to mujhe payment refund hogi ya nhi. Plz help.
            Mar 31, 2017
            sunil9090's response             I Request u to make my order successful as soon as possible... Order no [protected] my order is if jio prime if not done soon I can't be a membership of jio do please..
            View replies
            I am recharge My Jio no [protected]. 99rupess but recharge not sacaful but my account balance is dedect. So piz refund my balance or recharge my Jio no .
            Thanku
            Reply
            My order no [protected] is still in processing so i request u to make it successfull as soon as possible... If not make it cancel right it now..
            Reply
            My order number is [protected]. I ordered an Voltas 1.5 Ton AC in paytm. They are not delivering the product on the date specified. If complained will get a apologize letter from them. Is there any way that I can complaint against them in the consumer court. This is happening for the second time.
            Reply
            I have transferred money to bank from paytm wallet but at the time of transaction it's show that your transaction is failed but the balance is deducted from my wallet at what time i received my amount please solved my problem as early as possible
            Reply
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              A
              Ashita Hiregoudar
              from Bargarh, Odisha
              Apr 3, 2017
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              Address: 122002
              Website: Electronic money merchant

              We bought tickets for Arijit concert at JN stadium on 2/04/17 from PayTM. on reaching the venue we were denied entry to venue. The police there said that the stadium is overcrowded so they cannot let any more people. there was nothing written on the ticket as to what time to report, or first come first serve basis. We tried at several gates all the places we were denied entry. we want you to revert asap, and also demand a refund
              Apr 02, 2017
              sumi4506's response               contact [protected]
              View replies
              When we recharge my jio no- [protected] on 31 march 2017, my balance is cut
              from my account but recharge status still showing procesing and my recharge is not done please refund my balance to paytm wallet.
              its urgent my paytm account no- [protected]

              contact me to my no- [protected]
              Reply
              Balance deduct but not transfer to account
              Reply
              Hello
              Due due some mistakes I have given wrong address so please check it and change the address of order no [protected]
              please change my address to shaktichannalli behind canara hotel hosur hubli pin 580021 ph [protected]
              And please give me update of the adress changing
              Reply
              I have tata sky dth
              20th march i did recharged amount with 175/- for 28 days
              but after that i found my recharge days only 7 days
              so who is responsible
              why do u provide wrong information to customers
              kindly return my 175/- as soon as possible
              thank a lot
              [protected]
              [protected]
              abhinav sharma
              Reply
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                B
                Bhimanna d
                from Bengaluru, Karnataka
                Apr 3, 2017
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                Address: Gautam Buddh Nagar, Uttar Pradesh
                Website: SANDISK

                ON[protected] I got the Phone From Mobile No.[protected] in the afternoon after booking complaintFor Sandisk Cruzer Blade 32 gb Pen drive.
                He asking for AADHAR Card No. Then Debit card No. and the otp no.

                POS[protected] AT PAYTM MOBILE SOLUTIONS
                TCN # 940471 DT.[protected].
                POS PAYTM 97998 AT PAYTM TXN #884446 FOR RS5000.00 FROM Card 521XX6060.
                Please help me in getting the money
                my email id : [protected]@rediffmail.com
                View replies
                Hi,
                I have done transaction on IRCTC website for train ticket booking.
                I have done transaction but I have not received any details about my seat
                details.
                Please refund my amount.Transaction details are below :
                INB/[protected]/PAYTM MOBILE SOLUTIONS PVT.
                Reply
                I have tata sky dth
                20th march i did recharged amount with 175/- for 28 days
                but after that i found my recharge days only 7 days
                so who is responsible
                why do u provide wrong information to customers
                kindly return my 175/- as soon as possible
                thank a lot
                [protected]
                [protected]
                abhinav sharma
                Reply
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                  T
                  tanuguptapaytm
                  from Mohali, Punjab
                  Apr 3, 2017
                  Resolved
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                  Resolved

                  Address: Chandigarh, Chandigarh
                  Website: paytm.com

                  I did a jio number recharge from Paytm. I did this on 31st March so that i can get extra benefits, but its not done today. Now i can not get extra benefits of Jio.

                  I mailed on [protected]@paytm.com but they closed my request.

                  And i tried customer care but they are not giving option to talk to the customer care. Giving me in-feasible options. The options which are of no use by me.

                  I just want a refund of my money.

                  I can not share my number here. But i have mailed to paytm care april 03 10:40 AM.
                  Sep 16, 2017
                  Complaint marked as Resolved 
                  ok
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                    R
                    RAMAN CHHINA
                    from Brahmapur, Odisha
                    Apr 3, 2017
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                    I had linked my Paytm account with UBER. I had about 450 rs in my Paytm wallet. I tried to book my UBER on February 13, 2017 when paytm told me to reauthorize my PAYTM account. When i reauthorized my PAYTM account, the balance was reduced to 0. I had to again put some balance in my PAYTM account to book my CAB.
                    I had tried to book my paytm complaint a lot of times through mobile. I still havent received any amount of refund.
                    Request you to please give my refund back to me
                    View replies
                    Order no : [protected]
                    amount: 349rs
                    money deducted from bank account and transaction successful but status: processing. it has been 20 hours already. please resolve my problem. thank you
                    Reply
                    I have done D2H recharge about at 1.27 pm today 31/3/2017 but still at 2.30 pm its showing as pending. when i called helpdesk and waited for about 10 min the guy told me that i have to call after 1 hour. whats this...
                    money is already got deducted from my account..
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                      A
                      AD Telecomunication
                      from Amritsar, Punjab
                      Apr 3, 2017
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                      Address: Moga, Punjab, 142001

                      Dear sir/ mam

                      I was pay the airtel bill from paytm on date 18-march-2017 but still payment not updated in the system i was call to customer care for the same issue but still issue is not resolved

                      Mobile number :- [protected]
                      Amt :- 1100
                      Order number :- [protected]
                      Paytm number :- [protected]
                      My contact number.:- [protected]
                      My mail id :- [protected]@gmail.com
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                        P
                        poojanemani
                        from Jalandhar, Punjab
                        Apr 3, 2017
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                        Address: New Delhi, Delhi, 110085
                        Website: Paytm wallet

                        Payment not recieved but deducted from customer paytm wallet and my status showing pending status.
                        transaction id [protected] from shriti
                        send complain in need help section but no reply
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                          G
                          golu36
                          from Durg, Chhattisgarh
                          Apr 3, 2017
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                          Address: 490006
                          Website: billdeskuti

                          Amount deducted frm my paytm wallet bt jio recharge is nt done yet plzz refund back in my paytm wallet soon
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                            R
                            rohitbhansrk7
                            from Amritsar, Punjab
                            Apr 2, 2017
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                            Address: Ludhiana, Punjab, 141008
                            Website: paytm.com.in

                            Money deducted but recharge unsuccessfull..my airtel prepad no.of punjab is [protected].i did recharge of rs268 twice but it is not successful.
                            Apr 02, 2017
                            Updated by rohitbhansrk7                             Paytm received my payment, but no mobile recharge, my mobile no is [protected], airtel punjab prepaid...order no.[protected].on april 02, 08:51pm...nb transctn no 1125928
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                              R
                              Rajan Bal
                              from Pathankot, Punjab
                              Apr 2, 2017
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                              Address: Amritsar, Punjab
                              Website: Paytm.in

                              I have transferred rs.5000 from hdfc beas branch to union bank beas branch on 12 jan 2017 but it has been credited from hdfc but not debited in union bank.
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                                A
                                anilj57
                                from Bengaluru, Karnataka
                                Apr 2, 2017
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                                Address: Bangalore, Karnataka, 560018

                                Anount not credite in my account
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                                  R
                                  Remadevi Nair
                                  Apr 2, 2017
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                                  Address: Jabalpur, Madhya Pradesh, 0761
                                  Website: paytm

                                  I have tried to book railway ticket and an amount of Rs.1178.91 vide Transaction ID [protected] on dt 13/03/2017 and ID [protected] ultimo
                                  has been debited from my IDBI Bank account xxx26044(Jabalpur) and the amount has been kept in Paytm Wallet as balance. I have been intimated to create atm password, but i have not given/or tried for paytm login. While booking ticket the pytm payment option shown and I tried to make payment from my bank through it. But money gone to paytm wallet. Now I request the amount of Rs.1178.91 may kindly be transferred to my IDBI Bank Jabalur Account No. [protected]
                                  Regards, Remadevi Nair, e-Mail : [protected]@gmail.com
                                  Mob [protected]
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                                    S
                                    Shreeya Lalwani
                                    from Indore, Madhya Pradesh
                                    Apr 2, 2017
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                                    Address: Indore, Madhya Pradesh, 452001
                                    Website: I am complaining for PAYTM website.

                                    Dear sir,
                                    I returned the item that I ordered due to some reasons, than your man came next day and took the item back but my money has not been refunded yet.
                                    This behaviour of yours (paytm) is highly unprofessional. You cannot keep anybody's money with yourself. This is intolerant. You just cant keep someone else's money with you. You don't know how much problem I am facing right now and you will never understand it.
                                    Now what should I do ?
                                    Kindly help me with a good solution.
                                    Thank you.
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                                      N
                                      navinsaraf1976
                                      from Bhubaneswar, Odisha
                                      Apr 2, 2017
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                                      Address: Khordha, Odisha, 751023
                                      Website: Paytm

                                      I had purchased smart watch from Paytm against order no. [protected] and the payment was made through debit card of Axis Bank. The product that was received was defective and therefore the same was returned and picked up by Paytm agent on 21st Mar 2017. in the Paytm app the refund status shows that the amount has been refunded to the bank account but till date the amount has not been credited. I have checked with the bank also but there is not refund instruction received by the bank. When checked with Paytm in their help line I have been told that the refund will take 7 days but still till date the amount has not been credited. Have also registered complaint through the Paytm app but the same is still unresolved. I have completely lost my trust on Paytm and would request concerned authroities to resolve my refund issue.
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                                        M
                                        MegharajSolanki
                                        from Coimbatore, Tamil Nadu
                                        Apr 2, 2017
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                                        Website: Www.paytm.com

                                        My below order is showing pending from long time. Money got deducted from my account, but recharge not done.No customer care number also to check.Didn't got any reply from the [protected]@paytm also. Order no: Paytm order no: [protected] 1st April 2017 08:33 pmRecharge of Vodafone Order No: [protected]
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