PayTM Mobile Solutions Complaints & Reviews

I recharged my jio number one week before but not received my money.but my money is deducted from paytm.And there is no response from paytm.i want my money back.
Since it completed one week and no reply from paytm.i want to cancel my order.but it was not done.
There is no customer service for paytm.I message them from email.They are not responding.
They are cheating the customers.

Hi,

I recharge for jio prime membership through Paytm of Rs.99 and the money got deducted but in the end of transaction the screen was showing error that due to some issue the transaction was not successfully completed but I received sms from my bank and paytm that amt got deducted.

Paytm also sent me the transaction id .the message was

Paid Rs.99 to BILLDESKutil at 9:49 PM Wallet txn ID: [protected] Avail.Bal:Rs0.0

I also tried customer care no. of paytm but thereis no customer care executive to help me and the options available on their voice recorded messages does not include such issue;

Please help me in getting my money refunded.

I did recharge of Rs 352 on 31st March 2017, 11.18pm, order id is [protected]. My balance was deducted but the transaction status reflected as processing. The status remained same till 6pm on April 2nd. Since that particular recharge had to be done before 31 mar, midnight, i did the recharge using a diff payment portal.
Paytm has a guideline stating that order showing as pending or processing for more than 2 hours can be cancelled. But in my case case the option to cancel the order was not reflecting even after the said time. I raised many queries and asked the paytm team to cancel the order at their end. But no one responded or reslonded very late to the queries i made. Some Ticket no's are 25441206, 25427584, 25696872, 25431252, 25587753, 25696872. I also called the support team and stated my issue to them. And since it is in their policies that if a transaction remains pending for more than 2hrs can be cancelled, i asked for the same bcoz i cud not do it as the option was not available.
After 2 days of repeated complaint instead of cancelling the order and refunding the amount they have proceeded with the transaction and completed the recharge. Please note this was not a talktime recharge. This was a benefit plan and which i already did on 31st march using another 3rd party service.
Now paytm is mentioning that my order status being successful no complaint is pending against them. In short they cost me Rs 352 by playing fraud with me and not acting according to their policies.
If anyone could suggest me how to get my money back. Or a way to fight them legally, it would be of great help.

I recharge an Airtel mobile being no. [protected] by Rs.70 on 31.03.17 at 1:32 PM. But till now status shows "PROCESSING". Please complete the process or refund the same to wallet immediately.

Hi consumer foram team,

We had booked flight ticked thru paytm from mobile no[protected] worth 18, 020 . Reference no QYK38M trip to srinagar from Mumbai via Go indigo flight with 10% cash back offer . But we still havent recieved the cash back worth 1794 inr which showed us that would refund on paytm account within 24 hours . Now it is been 4 days since we are trying to connecr paytm customer care etc but the service level is pathetic and no one even bothered to respond to our cal in call centre or email.

Pay tm is fooling us in ways of cash back, Truely cheating . Pls help us with the refund

Regards Kaushik Mijar

Pay TM no : [protected]

I recharged on 31 March and till today no recharge and when I call Paytm the call comes in different language and no response.when I called Jio they tell that they have not received the amount and so I want my money back.they tell me that I have recharged through third party so only from Paytm they can refund the transaction ID is IPT[protected] this is the second time this is happening the amount I recharged is 303

Hi team,

I have done the jio number recharge my paytm account it was not successful and they had reduced my balance and added 20 cashback in my account but the recharge was not happened.
I tried to contact the customer care they are not ready to pick the call.

Payment of rs. 99 received by paytm! Your order no is - [protected]

Please check the order number it is showing still processing in your site but the recharge was not happened on 31 march and the same day paytm order site was not working for anyone.

Kindly do the needfull and refund the 99 rs back to my account

My below orders are showing pending from long time. Money got deducted from paytm account, but recharge not happen. No customer care number also to check. Didn't got any reply from the [protected]@paytm also. Order no: paytm order no: [protected]. Recharge is still poocessing from march 31. Kindly refund money and cancel the order.

I have order to product
1. Order no - [protected] a shs new elegant designer dress of xxl size dress but it's is m size dress it's not coming fit and I want to return it and want refund.
2. Order no. [protected] a fkliq multicolor bhagalpuri silk sari with blouse.. It's was shown different Saree and the Saree they send was different I want to change it.. Really very pathetic service u guys

Hi Paytm,

I had transferred 2700 rs through wallet and the amount got deducted from my wallet and I received a successful message. but the receiver mobile in the passbook section it says pending from 2 days. Can you please revert.
Txn I'd [protected]. No Use for submitting the query against .

I used paytm to rechargee net pack of rs.159 . Money got deducted from my account nd no recharge was done. I waited that day then i did the recharge from offline retailer as it was urgent . After three days paytm showingy recharge was successful which is of no use now . I am very sad about the issue. Kindly refund my money 159rs. I contacted their costumer care which was very less responsive on the subject
Order no.-[protected] date-31 march 2017

This is inform you that, I have ordered the Mobile from Paytm (Order # [protected]) by applying the cash back offer (promotion code MOB11) and its showed message as the cash back will get credited to my Paytm within 24 hours of product shipment. However I dint get the cash back, so I have raised the request again with Paytm before delivering the product.

They have confirmed through email that, I will get the cash back since I have not applied the cash back code for 2nd time, so I have received the product.
However they are not ready to give the cash back now. I have received the order since they have confirmed through email, otherwise I would have rejected the product and reorder with promotion code.

I have raised the request for refund, since the charger is not working and I am not satisfied with the product.

I have applied the cash back promotion code (please find the attached screenshot), why should we apply second time. It will apply directly when we select for 1st time and nowhere you have mentioned to apply for 2nd time.

Please find the attached email, which was confirmed by your executive stating I will get the cash back, so I have received the product.

Please let me know how many times I have to raise the request and please check the history how many times I have raised the request for the same.

Please find the attached all the documentations for the same.

Request you to take back your product and refund me the same or give the cash back as confirmed by your executive.

Regards,

Ravi
[protected]

Hi PayTM Team,

We ordered LG 22MP67VQ 55 Cm (21.5) LED Backlit LCD Monitor from PayTM (Paytm Order # [protected] ) and received a faulty product with broken LCD screen. After multiple followup to replace or service the faulty product(within warranty), there was no solution provided so far. I will like to launch a complain against PayTM to delivering faulty product and fail to provide after sales services.

Kindly look into this.

Attachment:
Some of the followup e-mails
Invoice

Any complain any problem please contact
This number[protected]

online customer care support[protected]

Paytm any complain any problem please contact[protected]Any complain any problem please contact
This number[protected]

online customer care support[protected]

Paytm any complain any problem please contact[protected]Any complain any problem please contact
This number[protected]

online customer care support[protected]

Paytm any complain any problem please contact[protected]Any complain any problem please contact
This number[protected]

online customer care support[protected]

Paytm any complain any problem please contact[protected]Any complain any problem please contact
This number[protected]

online customer care support[protected]

Paytm any complain any problem please contact[protected]Any complain any problem please contact
This number[protected]

online customer care support[protected]

Paytm any complain any problem please contact[protected]Any complain any problem please contact
This number[protected]

online customer care support[protected]

Paytm any complain any problem please contact[protected]Any complain any problem please contact
This number[protected]

online customer care support[protected]

Paytm any complain any problem please contact[protected]Any complain any problem please contact
This number[protected]

online customer care support[protected]

Paytm any complain any problem please contact[protected]Any complain any problem please contact
This number[protected]

online customer care support[protected]

Paytm any complain any problem please contact[protected]Any complain any problem please contact
This number[protected]

online customer care support[protected]

Paytm any complain any problem please contact[protected]Any complain any problem please contact
This number[protected]

online customer care support[protected]

Paytm any complain any problem please contact[protected]Any complain any problem please contact
This number[protected]

online customer care support[protected]

Paytm any complain any problem please contact[protected]Any complain any problem please contact
This number[protected]

online customer care support[protected]

Paytm any complain any problem please contact[protected]Any complain any problem please contact
This number[protected]

online customer care support[protected]

Paytm any complain any problem please contact[protected]Any complain any problem please contact
This number[protected]

online customer care support[protected]

Paytm any complain any problem please contact[protected]Any complain any problem please contact
This number[protected]

online customer care support[protected]

Paytm any complain any problem please contact[protected]Any complain any problem please contact
This number[protected]

online customer care support[protected]

Paytm any complain any problem please contact[protected]Any complain any problem please contact
This number[protected]

online customer care support[protected]

Paytm any complain any problem please contact[protected]Any complain any problem please contact
This number[protected]

online customer care support[protected]

Paytm any complain any problem please contact[protected]Any complain any problem please contact
This number[protected]

online customer care support[protected]

Paytm any complain any problem please contact[protected]Any complain any problem please contact
This number[protected]

online customer care support[protected]

Paytm any complain any problem please contact 77 62 05 0

Payment from bank a/c deducted but both order confirmation & service not received till date.

We recharge TATA SKY DTH [protected] thru Paytm on 16th March 3.04 pm, Order no [protected], transaction of amount Rs 285.00 has been confirmed by bank but PAYTM a/c Showing status payment failed.

Please either recharge our TATA SKY DTH [protected] account by Rs 285.00 or return same amount in our paytm wallet.

I attempted to recharge my prepaid airtel mobile number yesterday (Order no [protected].) on paytm. While the transaction was successful and the amount of rs 349 deducted, the recharge did not take place and the order has been processing for over 72 hours. I have contacted paytm by e-mail and their reply was to cancel the transaction on the order summary page. There is no cancel option on said page. I have attempted to contact paytm by phone and by e-mail several times over but there is no further response from them. Their customer care number does not even provide an option to speak to a representative.
Kindly help as soon as possible.Your customer care service is horrible.

I bought a apple 5s mobile from paytm. the charger that came in box is not charging the phone now . so i visited apple care centre . but i am shocked to know that the charger is not original is a local Chinese. the seller name is Sanwaria texpro private limited, Bangalore

Have given the request for KYC upgrade since last 25 days but every alternative days am getting the call from customer agent that tomorrow definately somebody will come and collect the documents. But nobody is turning up. What is all this going on. Are you fooling with customers ?? Please call me ASAP and send somebody to collect the documents and complete the KYC documentation without any further delay now.

MY MOBILE NO. [protected] - RELIANCE GSM
RECHARGE AMT. - 152/-
DATE - 03 APRIL 2017
TIME - 11:57 AM

Paytm mobile recharge or bill payment tab - Browse plans
Reliance GSM - Maharashtra - Special Recharge - 152/-

BUT WRONG PLAN RECHARGE MY MOBIL NO.
SO PLEASE REFUND MY AMOUNT 152/-

I sent 2000 rupees on 21 March 16:59 to [protected], wallet Order ID: [protected], but in paytm passbook statement show pending, , i send that person money to other way, so i want my money back in my paytm account.