PayTM Mobile Solutions Complaints & Reviews

On 10th Feb 2017, my brother-in-law Dr. Madhumohan Siddhaiah has ordered a Software and an Microwave oven product via his own PayTM Account for which Oredr No. is [protected]. Post the fact that the oven being undeliverable to address(tried other addresses as alternates as well which was not feasible), the order has been cancelled from PayTM side and they said they shall initiate refund of INR14089/- to Bank Of India Account from which payment has been done. On multiple follow ups they say they have initiated refund through ARN/RRN Number to Bank of India. Bank of Indi is denying that there is no such transaction initiated to his BOI account and that such ARN/RRN Number: 60699870487041010377267(which has been shared by PayTM) is not existent in their records. We have asked for additional details for which there is no response. Over and above that, PayTM is consistently trying to run away by advising in return to lodge complaint on source bank customer care for category: "cards under card(amount)dispute" which is highly illogical in this case as there has not been any kind of transaction that happened. A sheer fraud could be sensed over this matter and it is clearly evident that PayTM is trying to make fool of the customer.

Order #[protected] with item (S) oppo a57 32 gb (Gold) was successfully delivered
But i did't get the cash back in my paytm wallet.
I lost the trust from this site

By mistake money transferred by paytm to wrong mobile no. The receiver is not having Paytm account nor smart phone. I talked to him he is unable to return the money.my transaction I'd is[protected] dated 8 th march 22.39 hours.reference no. Of my complaint is 23459087.pls do d favour

Sir. Mera paytm se balnce kat gya fir v mera account me add nhi hua plz refund sir.. My regster mobile no [protected] bank account (Bank of india) accunt no last 5 digit 18489 plz hellp mony=ey rs, 5000

I ordered a mobile phone, Swipe Konnect 5.1 (Black) from Paytm on 26th Feb 2017 via their order no. [protected]. The mobile was to be delivered to my brother in law, Mr. Kawaljeet Singh on his address:

Kawaljeet Singh Vig
Guru Nanak Bag House
Near Gurdwara Parasia, Madhya Pradesh
Parasia-480441
Madhya Pradesh
Mobile : [protected]

Instead of the mobile phone, they have delivered to him a box full of scrap books. After numerous mails to them the issue has still not been resolved. Here is the sequence by sequence account of what happened

1) I first complained to them about the issue on 2nd March 2017 when my brother in law received a box full of scrap instead of the mobile phone. In response they asked me to send them an Empty Shipment Undertaking Form. On 4th March I sent them the form duly filled and also sent them the 2 snapshots of the packet we received.

2) I got their reply on 4th March that the form is wrongly filled and the " name, address and containing is incorrect" and I need to send them " the images of paytm polybag barcode serial number, inner packaging and share the weight of the shipment along with the packaging on digital weighing scale machine". I complied and sent them the new form again on 6th March 2016 and now also added the snapshot of the weight of the package. I also informed them that there was no polybag as such and whatever we received we sent already.

3) on 9th March they again sent me a form asking me to send it again "share the images of paytm polybag barcode serial number". This time I informed them that two times over the phone and now also I have marked the same in the form, that there was no poly bag just the box and seal of Paytm on it, the snapshot of which is already enclosed with, from both sides, from one side reflecting the barcode, shipping address and the other side which is open with books in it."

4) On 11th March I received the following reply that now the issue will be resolved finally: "We will ensure that we fix the issue for Swipe Konnect 5.1 (Black) against the Order [protected]. We have already escalated this case with the seller and courier partner. And will be coordinating to get a speedy resolution for you as soon as possible."

5) On 12th March, I again received their following reply: " I would like to inform you that I have already forwarded your issue to our logistic/seller department for further investigation and I will get back to you soon with the better resolution." I was relieved very much that they are working on the issue and this will get resolved now.

6) Everything was fine here and no mention of the customer undertaking form was done in the previous mails. But on 14th March, I again received their reply in which they first lied calling me and then again pointed mistakes in the form thereby making me fill it again and send it to them again. Following is their reply: "I tried calling you several times on your registered mobile number But unfortunately same was not reachable. I will do my best to work with you to resolve your issue. I understand you have a concern regarding your order [protected]. In the undertaking that you have shared with us you have mentioned that outer box was not delivered in intact condition. Please share few images of the outer box from where you have found same in damage or tempered condition."

7) On 15th they again sent me a mail asking me to share a few images of the tempered box: "we request you to share the images of the outer box where you have found same in damage or tempered condition so that we could proceed further". In this mail they again lied to me that they tried calling me on the phone. I sent them the mail: "For full two days there was not a single call on my mobile. Please call me on 9811..., 925... How many times do I have to tell you that there are no more images with us. Whatever we had has been mailed to you. Please provide me the resolution ASAP now."

8) Since that time nobody called me and informed me as to what they are doing. I again registered a fresh complaint against the fraud and then on 3rd April I received a call from one lady asking me to send the form again. I denied sending them any form now and asked them the resolution. Instead, she cut my phone down. Still in god faith, I sent them the form now again in the afternoon looking after various fields to see any error on my part so that I get any resolution atleast now.

9) on 3rd April, I received a mail from them again stating that it was from me that they did not get any revert after 16/03/2017. This is the mail: We would like to inform you that we have requested you to share the correct undertaking from you on 16/03/2017. As we did not get any revert for your end so, at this point we are unable to consider your request as we required undertaking within 24-48 hours of the requested time so that we could proceed with the investigation."

10) I again got a mail on 3rd April 2017. The mail read as follows: "I am Shweta and I am writing this email to inform you that your concern of empty box received against the order [protected] has been resolved. Also, our system encountered multiple requests generated from your end for the same concern for this order. Please note that resolution has been communicated to you for the case 22969308. Hence, we are closing this case from our end.

So Inspite of my numerous mails to them and complying with them at every point, I have not been given any solution. I have enclosed the photographs of the box we received and also filled in 4 times their customer undertaking form but they have not been able to provide me with any resolution. If I raised a new complain they would close it saying that the case is already pending. No one is there to listen to the kind of fraud has happened to me. I had waited and waited for over a month, suddenly one lady called me after I again raised a complaint with them on April 2nd and she informed me that I needed to send the form again duly filled. I still in good faith sent the form on 3rd April 2017 with the result that they closed the case altogether. I simply cannot understand how this fraud company is working and expanding their base. I look forward to a resolution through you for my heard earned money which has got waste due to them.

Sir I have placed an order on 28th march 2017 amounting to atotal of 600/- which were instantly paid by me via PAYTM wallet.
Due to some reasons the seller cancelled the order on 03rd MARCH 2017 and I received the message displaying that refund has been added to my PAYTM wallet.
As of now on 04th march my PAYTM wallet is still empty.
Kindly do the needful

Sir, I had make reacharge of 303, on 31 march, 2017. But it Is not successfully completed . My money has bee deducted from account, but recharge is not completed . After contacting you, u said that, transaction is completed from ur side, but Jio team said that they didnt get any recharge . So, please solve this issue, and its happening 2nd time with me . My order id is IPT[protected]

I have added the money to the paytm wallet account, when i add the money from my bank account, it got deducted but it is not added to paytm wallet.

As i also confirmed the same from the bank, they said money is already transferred to paytm account. but i could see no change.
Tried reaching your dedicated customer service, who never responded either will connect, then why the invalid number is shown in the website.. can i have the status why the money is not added to the wallet

Regards,
Shahed

I money add the paytm walet but faild the add but money dedicated for the ATM.

Respected sir/madam
I want to draw your attention towards my paytm account.
A amount of rs 3000 was wrongly debit in my account.
Amount was deducted without reciving any otp message.
I called your call centre but still i havn't received any mail.
Please help me sir.
I wanto give fees.

Sir my account is temporary block I camplaint three times to paytm but they do not unblock my account my paytm phone no is [protected] plz unblock my account my cell is [protected] i requested you sir

Paytm paytm paytm Paytm main se Money transfer nahi ho rha hain paytm main credit card se plzz help mee ...
my number [protected] johnson nd plzz give me a call and i also want to increase my limit so plz paytm customer help me out otherwise i will file and loadge a complain on ur company and please i want to use my credit card for transcations so plzz fulfill my needs

Dear sir/madam,

My money deducted by using both iob debit card and iob net banking but money not shows in by paytm wallet. I am trying two times with the amount of 850+850 total 1700 rupees with transaction id: [protected] and [protected].

Please resolve this issue and send back my money.
Looking for you kind co-operation.

Regards,

Prashant kumar

Hello sir

I am Gopesh...i recently made a mobile recharge of a particular( 303 rs) amount through Paytm on 2 April 2017.And my recharge done successfull. But the amount was deducted from my account two times. And Passbook of Paytm show 2 times successful deduction in interval of 8 minutes... Please cash back of 303 to my particular account...

Hello sir

I am Dr. Anil...i recently made a mobile recharge of a particular( 303 rs) amount through Paytm on 31st March 2017(1:34pm).The amount was deducted from my account but the recharge was unsuccessful.The transaction status is showing "processing" and I am unable to cancel my transaction order even after 2 hours of the payment. my order number is [protected] my jio number is [protected]...

In ordered this product and paid the amount Rs. 12826/- through my HSBC credit card EMI option on March 28, 2017. After 8 days now i have been informed that the order is cancelled by the seller. This is a pathetic experience for me with paytm and this kind of thing never happened with Amazon or flipkart or other e - commerce websites. I am never ever going to use paytm for online purchases from now on. I mean how could you do this. Take the full money and than refund without any reason. I am going to take this to the highest level upto which i can and make sure that no will experience such shamfull thing like me.

Regards,
Rahul Koorichh
[protected]
rahul.koorichh.[protected]@gmail.com

Recently i ordered a watch, I got the parcel but inside that parcel there was a stone how it can be possible.my order number is [protected] and registered mail-id [protected]@gmail.com

This was unexpected from indian e-commerce site.How an Indian have faith and trust on these type of indian ecommerce site
When i contact to payTM, neither their consumer number work nor they provide any other kind of contact portal.
please look into this as early as possible and reply me.

Hello sir/madam i have made rc via my paytm account to a wrong no. Of airtel last one no. Got changed instead of making rc to [protected] made to [protected] please help me to solve this issue sir my transaction details given below
Order no. [protected]
Dc transaction no. [protected]
Done via my paytm account email id is [protected]@gmail.com
Please help me

Hi,

I recently made a mobile recharge of a particular amount through Paytm on 31st of March 2017.The amount was deducted from my account but the recharge was unsuccessful.The transaction status is showing "processing" and I am unable to cancel my transaction order even after 2 hours of the payment. my order number is[protected] my jio number is [protected] my paytm id [protected]

I tried to pay for my electricity bill on 22nd feb from paytm but payment didn't go through but money got debited from my card. Then again i tried to pay my bill this time payment was successful, so basically i got deducted twice for the same bill.

So i complained about this to paytm care on phone they were saying i will get my money back but on mail they revert back with same message that they didn't got any money for the bill. But i have all the proofs from my bank statement that i have paid twice.

Now they aren't replying to my mails it's been over 45 days.

I want my hard earned money back.