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PayTM Mobile Solutions Complaints & Reviews

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Updated: Oct 17, 2025
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P
pankaj.kumar1
from Bhopal, Madhya Pradesh
Mar 27, 2017
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Address: Beed, Maharashtra, 442707
Website: www.paytm.com

PAYTM ORDER NO # [protected] Dated - 8th Feb 2017

I have Purchased Yonex Mavis 350 shuttle from Paytm and received the wrong product Yonex Mavis 10, which almost half in the price of ordered items.
After the receipts of the order, i have returned the same with own Courier Charge and Paytm care has said that they should refund the Product Amount along with return courier Charges on dated 18th feb 2017.
The returned products has already been received by Seller on dated 20th Feb 2017, but still they have not refunded my Amount.

The Status of order has changed from "Return Approved to Return Rejected" on dated 3rd March 2017.

After so many communication through mail they have not giving any satisfactory reply. It seems that now they don't want to refund the money.

They have so many idea to harassing to their customers. First they did not pick-up the product from where they have delivered the same and after shipped the courier they demanding the proof of delivery. however i have sent them the POD of shipment delivered along with courier slip.

Paytm is very third class online site, i suggest all the people that they never transact with Paytm.

Pankaj Kumar
Dear Sir,
CashBack not received in Mobile recharge Rs. 150
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    rhtkm92
    Mar 27, 2017
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    Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

    HI team
    this is rohit kumar
    my registered mobile no-[protected]
    my order id -[protected]
    i purchased a handset Asus zenphonemax from paytm site on 8march2017 they delivered me on 10/03/2017 but handset was not good then i returned to paytm they again send me faulty device on20/03/2017 and again i request to return and refund my amount afer 7 days days there is no progress whenever i try to connect customer care they alway reply we are working but no responce and you problem will be resolve in 24 hours. so plz take action as soon as possible.
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      S
      Sutonu Pal
      Mar 27, 2017
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      Address: 712101

      On 24th March, 2017 I had tried to recharge my MTS 3G number ([protected], Rs. 1599) by net banking. Transaction Description is IBP PAYTM[protected]. Balance was spent from my account but recharge was not successful. So I request to refund the amount.
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        R
        rajavemuri
        from Hyderabad, Telangana
        Mar 27, 2017
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        Address: 500072

        Dear sir/madam

        This is Raja Vemuri, I have added money to pay bill of induction stove repair in kukatpally service center, Actually I forgot that date exactly, after that I have paid 307 for idea bill, after that when I check my about was not showing it showing nill, can you please help me, one of your customer care associate called me, he or she I don't remember very silly question and said our senior will call you about the issue, still am not getting any call from paytm. If you are not provide service why you are giving add and publicity. I have attached the screenshot of my account.

        Please do the needful ASAP
        Thanking you
        Regards
        Raja Vemuri
        Mar 27, 2017
        Updated by rajavemuri
        I have paid 307 for idea bill, after that when I check my about was not showing it showing nill

        I done mobile recharge of rupees 200 in my idea no. [protected]. but recharge not done.my dc trasaction no. [protected] order no. [protected].
        Dear sir on 26/12/ 2016 i will try to recover money from my credit card but no money is added in my paytm wallet and also money deducted from my account.amount is 11600. paytm transaction no. is [protected].
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          Unofficial Nitish
          from Gurgaon, Haryana
          Mar 27, 2017
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          Address: Ghaziabad, Uttar Pradesh, 201010
          Website: www.paytm.com

          Hi my name is Nitish kumar and my complain is for paytm I was having Rs 331 and suddenly a email come to me from paytm and it says that you have paid Rs 248 to BILLDESKutil. Then I checked my paytm passbook then my rs 248 is reduced.I have not paided, orderd, recharged etc. but money was deducted. I hope paytm will give my money back..
          My paytm email [protected]@gmail.com
          My Transaction ID
          [protected]
          Money deducted from bank account but not credited in paytm wallet
          Order no. - [protected] ON[protected] at 11:41 am
          On 28 feb while adding money transaction failed and rs 200 money debited from bank but not credited in wallet also not refunded to bank till now.
          Dear Sir/Madam,

          Here I would like to inform you that as on 09.02.2017 i have done online bescom bill payment through your payTM App But unfortunately cash of Rs.1159/- is debited From my Andhra Bank Account No:[protected], Malur Branch. But Cash has not been credited to Bescom Kindly help Me with This.
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            A
            akashraj143
            from Hyderabad, Telangana
            Mar 27, 2017
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            Address: 676121

            I have missing some recharge amounts the following order numbers mentioned below
            Order number [protected]
            Recharge amount rs-12/ idea
            Order number -[protected]
            Recharge amount rs-26 idea
            Order number -[protected] idea
            Recharge amount rs-199
            Order number - [protected] sundirect dth
            Recharge amount rs-30
            Order number -[protected]
            Recharge amount rs - 149 bsnl
            Order number -[protected]
            Recharge amount rs-339 bsnl
            Order number -[protected]
            Recharge amount rs-78 bsnl

            Please check the details and do needful support

            Thanks and regards
            Akash
            Had an issue with my refund payment kindly help out me to refumding me my money back ...
            I purchased some items n recharged amount isRs. 1910. That transaction is failed. The amount is refunded on my paytm wallet. I recharged that amount on November r december . Please note this complaint n refund my amount.
            Iam K.joelmanohar iam lost my Paytm phone number & forget my password,
            I want change my phone number
            Old paytm number:[protected]
            New number: [protected]
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              A
              amit.Chhapru
              from Bengaluru, Karnataka
              Mar 26, 2017
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              Address: Belgaum, Karnataka, 590002

              Hi sir my paytm ac amount deducted from wallet but transfer to bank is pending
              [protected]@gmail.com
              plz solve my problem
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                S
                Shomik Sarbabidya
                from Bengaluru, Karnataka
                Mar 26, 2017
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                Address: Bangalore, Karnataka, 560102
                Website: Paytm.com

                I ordered a shoe from paytm & upon receiving the order I found out that the product was torn at multiple places so upon asking for a refund or replacement they said that my account has been flagged and I can’t have a refund or replacement . Now I wasn't made aware of this policy before purchasing the product, this is really unfair and unacceptable.
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                  K
                  kaur sukh2595
                  Mar 26, 2017
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                  Address: Moga, Punjab, 142001
                  Website: WWW.PAYTM.COM

                  Dear sir, i sukhwinder kaur a teacher is frauded today date 26 march 2017 by a person unknown to me who gave his identity as sbi associate and by asking me my atm card particulars he completed his transactions worth rs. 13350 on paytm pos.Trx #[protected] time 6.27 pm dt. 26 march 2017 &[protected].29 pm same date. Please help me and make blocking transactions on paytm so that payment can be reversed.
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                    C
                    clikhar
                    from Nagpur, Maharashtra
                    Mar 26, 2017
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                    Address: Chandrapur, Maharashtra, 442401
                    Website: paytm.com

                    I have booked item from Paytm site Order No :[protected] on 14 Mar 2017 and same was shipped through delhivery AWB Number: S[protected]. Even after completion of expected due date I have not received my order. I was constantly mailing them about this issue but instead of solving problem they are sending same predetermined message to me and without solving complaint they are closing complaint ticket # 24191785. Even after continous mailing they arenot doing anything. nor I got any call from courier partner delhivey AWB Number: S[protected] through which they shipped package . On tracking they have mentioned of attempt of delivery on 18th and 20th March 2017. But no one from their side contacted to me on that day nor anyone came to address mentioned by me.I have raised complaint with courier partner by mailing them but they too did nothing.
                    I have been still waiting for my order but no concrete sureity given by either by shopping site nor by courier partner.
                    Now I just want confirmation will they deliver the product or should I cancel the order.
                    Hi, Really sorry for the trouble. We have escalated this to our team and will get this sorted at the earliest.
                    Thanks.

                    Team Delhivery
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                      S
                      Swaroop Tamadapalli
                      from Giddalur, Andhra Pradesh
                      Mar 26, 2017
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                      Address: Kurnool, Andhra Pradesh, 518002

                      Dear sir iam recharge in paytm 200 rupes videcond2h recharge but showing the pending. amount is debeit in my account 200 rupes please salove my problem dear sir please salove the my problem or please credit my amount in my account please the showing the pending failed but amount is debit in my account please salove my problem please salove im daily costumer in paytm you see my transactions please salove my problem thank u
                      Mar 26, 2017
                      Updated by Swaroop Tamadapalli
                      dear sir please salove my problem please ree send my amount
                      Mar 26, 2017
                      Updated by Swaroop Tamadapalli
                      please re send my amount andhra bank ac [protected] please doto need ful mobil no [protected]
                      Mar 26, 2017
                      Updated by Swaroop Tamadapalli
                      helo sir what happen my problem please salove my problem iam lost my 200 rupes please send my amount
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                        S
                        sukethtula
                        from Bengaluru, Karnataka
                        Mar 26, 2017
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                        Address: 533435
                        Website: paytm.com

                        Have been using paytm for two yeras and haven't faced any serious issues. But on[protected] I've sent an amount of 500/- from my Paytm account wallet to a wrong mobile number. After that I raised three tickets to refund the amount through Paytm's own website and none responded. Please solve my problem.
                        My mobile number is [protected](which is also the account aligned with).
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                          Ratnakar kurukuri
                          from Hyderabad, Telangana
                          Mar 26, 2017
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                          Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
                          Website: www.paytm.com

                          Dear sir, I stored my 5, 000₹ in Paytm wallet to and to my friend suddenly my Paytm wallet is signed out and says I am temporarily blocked for login
                          I forgot my mail id because in creation I am busy
                          I requested them with another mail they said share the bank statement of Paytm transaction
                          I shared that information in PDF format
                          But they said send me in registered mail I tell them a lot of times
                          In my transaction receipt there is clearly visible of transaction code
                          They cheated me for 5, 000₹
                          I am a student it's valuable to me
                          Just kindly think how can we digest if we lost 5, 000 rupees without a reason
                          Please Paytm give me money back
                          Mar 26, 2017
                          Updated by Ratnakar kurukuri
                          Dear sir, my Paytm wallet number is [protected]
                          I forgot my registratered mail id
                          I stored my 5, 000₹ in Paytm wallet to and to my friend suddenly my Paytm wallet is signed out and says I am temporarily blocked for login
                          I forgot my mail id because in creation I am busy
                          I requested them with another mail they said share the bank statement of Paytm transaction
                          I shared that information in PDF format
                          But they said send me in registered mail I tell them a lot of times
                          In my transaction receipt there is clearly visible of transaction code
                          They cheated me for 5, 000₹
                          I am a student it's valuable to me
                          Just kindly think how can we digest if we lost 5, 000 rupees without a reason
                          Please Paytm give me money back
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                            S
                            shabaz khan
                            from Kolkata, West Bengal
                            Mar 26, 2017
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                            Website: Paytm

                            I have complained five times that I did not receive along with the image but still the customer care department did not give me the cash back they are saying you did not apply the promocode they are making customer a fool so please do something as soon as possible and I want my 215Rs cashback plz do something as soon as possible
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                              A
                              Arth Vaghasiya
                              from Chennai, Tamil Nadu
                              Mar 26, 2017
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                              Address: Surat, Gujarat, 395004
                              Website: Www.PAYTM.com

                              I m trying to book my flight ticket from delhi to surat .. I used my credit card for this payment and payment is 20, 345 .. During credit card verification i done all process for done th payment but, , , lastly when i press. "DONE " on botton then . Suddenly deducted ammount of 20, 345 from my AXIX BANK ACCOUNT... And then me app showing me that your payment is not succesful, , but Amont is deducted in my account .. Also my ticket is not confirm from PAYTM
                              Mar 26, 2017
                              Updated by Arth Vaghasiya
                              My paytm order num is [protected]
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                                R
                                rahuls.nair
                                from Chennai, Tamil Nadu
                                Mar 26, 2017
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                                Address: 600074

                                Customer Name : RAHUL S NAIR

                                Order ID :[protected]

                                Bank Transaction ID : PAYTM1153658

                                PAYTM app txn#[protected]

                                I would like to file a complaint stating 240 INR have been deduced from my bank account on purchase tried on app named "little" via PAYTM. The payment shows failed in the app called "little" but my money got deducted from bank account. I received a message from paytm showing transfer from bank successful. I want my money refunded.
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                                  P
                                  Paraskota
                                  from Gonda, Uttar Pradesh
                                  Mar 26, 2017
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                                  Address: Sonbhadra, Uttar Pradesh, 324005

                                  I place order 23-feb-2017 Rs. 1259 order received but product diffrent to show so i retrun this product and claim retund upto today my refund not credit my account i mail many time times but reply your refund credit your account plz suggest me
                                  my mobile no. [protected]
                                  Paras Jain
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                                    A
                                    Abha@gu
                                    Mar 26, 2017
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                                    Resolved

                                    Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
                                    Website: www.paytm.com

                                    On 18th of march 2k17 at 06:53 i tried to transfer Rs.960 to my axis bank
                                    account but my transaction was unsuccessful but still the money was deducted from my paytm wallet. I'm saying its unsuccessful because the money is not reflecting in my bank account and its a week now and if at that time its successful so why i did'nt get any mail from paytm and neither a single message from my bank account ??? I raised a ticket and as a reply
                                    paytm said we refunded your money on 20-03-17 but i'm saying that my transaction was unsuccessful. Please reply me ASAP and give my money back, i'm a old customer of your's and have faith on paytm. I want my money back from you because my bank says that there is no such transaction happened on that date.
                                    Apr 2, 2017
                                    Complaint marked as Resolved 
                                    Paytm didn't replied me for my query.
                                    Apr 02, 2017
                                    Updated by Abha@gu
                                    No my problem is not resolved yet
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                                      S
                                      Samir KU Gouda
                                      from Ranaghat, West Bengal
                                      Mar 25, 2017
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                                      Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
                                      Website: www.paytm.com

                                      Mene 22.03.2017 ko electry bill payment kiyatha lekin payment failed likha. Account se paisa cut geya lekin abhi tak refund nehni hua he. Last time ye message ayatha-your bank just confirmed a successful payment of rs.293.34 on paytm against order id 9817864d-ab28-4b2b-acec-a73e00c430bf. We will refund your money in case the order is cancelled. Please contact us at https://paytm.com/care if you have any queries. Sir please refund my money.
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                                        Gopi Krishna Singh
                                        from Mumbai, Maharashtra
                                        Mar 25, 2017
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                                        Website: paytm.com

                                        I have ordered blue star 1.5 ton 5 star standard window ac 5w18ga under the order [protected]. The payment was done in advance and as per wbsite the delivery should be on 18th march 2017. There is a tracking no availble on web site but its not showing anything. No proper response from paytm customer care till date. Several mail exchanged but only mail received stating paytm will check with shipper.
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