PayTM Mobile Solutions Complaints & Reviews

I did a 3g recharge for 292 (8gb), but recieved recharge of 57rs (250mb) only. Money also deducted for 292. Tried calling customer care but no option to talk to customer care office. Only option 1 for lost mobile and option 2 which wont go anywhere. Please try this number-patym customer care [protected], u wont get any option to talk to customer care

My mobile number [protected]
Reference id : [protected] for 292 recharge

I tried to add 5450 rupees in mobikwik wallet from my bank account, twice.Money was debited from my account both the times but its updated in wallet only once.

I have already filed ticket but they didnt reply yet.
The ticket no. is as following
TICKET #[protected]

Please upadate my wallet balance or refund it back to my bank account as soon as possible
registered mobile no is [protected]

Hello team,
I have done a transaction at paytm on feb-27-2017 at 4:27pm of rs 498/-, where the order got failed but amount deducted in my bank account. the amount is not refunded.
Details:
"payment of rs. 498 failed!
Your order no is[protected]
4:27 pm, feb-27-2017

I called multiple times and registered at paytm site. none of them taken care on this. i am not able to contact direclty the paytm site customer support.
I need a urgent help on this. please treat this as high priority.

Thanks
Ishan Kachhadiya (I. M. Kachhadiya)
[protected]

The parcel I received is defective... kindly take neccessary measure oder S[protected]

PAYTM ORDER NO # [protected] Dated - 8th Feb 2017

I have Purchased Yonex Mavis 350 shuttle from Paytm and received the wrong product Yonex Mavis 10, which almost half in the price of ordered items.
After the receipts of the order, i have returned the same with own Courier Charge and Paytm care has said that they should refund the Product Amount along with return courier Charges on dated 18th feb 2017.
The returned products has already been received by Seller on dated 20th Feb 2017, but still they have not refunded my Amount.

Currently The Status of order has changed from "Return Approved to Return Rejected" on dated 3rd March 2017.

After so many communication through mail they have not giving any satisfactory reply. It seems that now they don't want to refund the money.

Hi Team,

My PayTm balance is missing, I have sent a lot of emails to the team ([protected]@paytm.com) but I see there is no response from them.Please help in getting my amount credited to my account.Please let me know if you need any information. There is a customer care number Customer service:[protected].
Whenever I called the customer care the call is going to interactive voice and not able to reach the person.

The following are the emails i have sent

Dear Satish,

Greetings from Paytm!

Thank you for contacting us and apologize for the inconvenience caused.

We would like to inform you your current Paytm wallet balance is Rs 178.34

Would request you to kindly follow below mentioned basic steps to check your Paytm wallet balance

To check Paytm wallet balance on web:
1. Visit https://paytm.com/
2. If you are not logged in, click on 'Login/Sign' up on the top right corner of the page. Enter your details to login.
3. Click on 'Paytm wallet' option to view balance

To check Paytm wallet balance on mobile App:
1. launch Paytm mobile app
2. If you are not logged in, click on 'Login' button at the bottom of the screen, enter your details to login.
3. Click on ‘Passbook’ option to view balance

Further, you can use this amount for your future t visit https://blog.paytm.com/know-more-about-your-paytm-wallet-security-features-vario...⇄

We assure you, the best of our service.

Regards,
Paytm Care Team

Disclaimer: Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications.

Note: You can also add another layer of authentication such as Pin or finger print sensing etc. on transactions through Paytm app on your Android phone. So if you lose or misplace your phone, your Paytm wallet remains safe. We encourage you to visit https://blog.paytm.com/now-add-an-app-password-to-your-paytm-wallet-81fa6118353c...⇄ to know more details for the same.

ref:_00D28dppr._50028cToKm:ref

Satish Kumar
Feb 1

to Paytm
Hi team,

The Balance is still not visible
Please check the below screenshot.Please help me in adding the balance.

Search for a Product, Brand or Category

Paytm Wallet
Rs 0.00
No Items in Your Bag
Satish Kumar

I logged in but still it is not getting reflected.

Regards,
Satish

Satish Kumar
Feb 4

to Paytm
Hi Team,

Any update on my Wallet Balance. Any chance of it can be recovered.

Regards,
Satish

Paytm Care
Feb 6

to me
Dear Customer,

Thanks for sharing your concern with us. We are always happy to help you. Request you to share the following details with us:

1. Registered mobile number

2. Registered email Id

This will help us resolve your concern faster. If you need any further assistance, please let us know.

Thanks and regards
Paytm Care

Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications."Note: You can also add another layer of authentication such as Pin or finger print sensing etc. on transactions through Paytm app on your Android phone. So if you lose or misplace your phone, your Paytm wallet remains safe. We encourage you to visit https://blog.paytm.com/now-add-an-app-password-to-your-paytm-wallet-81fa6118353c...⇄ to know more details for the same.
ref:_00D28dppr._50028cWlru:ref

Satish Kumar
Feb 6

to Paytm
Hi team,

The details are as follows :

Registered mobile number : [protected]
Registered email id :
[protected]@gmail.com.

Regards,
Satish

Paytm Care
Feb 7

to me
Hello Satish,

We are happy to assist you.

We would like to inform you that instead of merge you have claimed your email Id/phone([protected]), you might have skipped the security question or answered wrong to the security questions. Please share the below details of your old account so that we can transfer the amount:

1. Debit card/ Credit card statement in PDF format reflecting at least one transaction done at Paytm
Or
Last 3 transactions Details

Note:
1. Please send the information from your registered email address.
2. Please un-protect your bank statement or provide the password

If you need any further assistance, please let us know.

Thanks and regards,
Paytm Care
ref:_00D28dppr._50028cWlru:ref

Satish Kumar
Feb 7

to Paytm
Hi Team,

Below are the 3 transaction details:

1. Movie ticket booked on 22nd Jan 2017 Booking iD: VELA[protected], AMOUNT 309.
2. TATA SKY RECHARGE DONE ON 11/18/2016 at 01:06 pm ORDER ID: TM[protected], PAYMENT AMOUNT 200.
3. Paid UBER trip charge of Rs: 191.66 from Paytm Wallet on 11/26016 @ 12:53 pm.
4. order id: # [protected] and order id: # [protected] are placed via paytm.

PLEASE VALIDATE THE ABOVE DETAILS AND REFUND MY AMOUNT OF 178.34 TO MY NEW PAYTM WALLET.

regards,
Satish

Satish Kumar
Feb 19 (12 days ago)

to Paytm
Hi team,

Any update on my wallet balance. I see there's no response.

Do u need any further information to add the wallet balance.

Regards,
Satish

Satish Kumar
Feb 19 (12 days ago)

to Paytm
Hi team,

I see u people are so irresponsible, i was keep on calling ur customer care number but I am not getting the options to speak to ur agents rather than hearing the IVR voice.

Please help me in adding my wallet lost balance i have also provided u the 3 instances as per the last email. Please let me know the procedure in getting my wallet previous balance.

Regards,
Satish

Satish Kumar
Feb 22 (9 days ago)

to Paytm
Hi team,
May i know the update on the below balance.

Regards,
Satish

On Feb 19, 2017 7:16 PM, "Satish Kumar" wrote:
Hi team,

I see u people are so irresponsible, i was keep on calling ur customer care number but I am not getting the options to speak to ur agents rather than hearing the IVR voice.

Please help me in adding my wallet lost balance i have also provided u the 3 instances as per the last email. Please let me know the procedure in getting my wallet previous balance.

Regards,
Satish

On Feb 19, 2017 7:10 PM, "Satish Kumar" wrote:
Hi team,

Any update on my wallet balance. I see there's no response.

Do u need any further information to add the wallet balance.

Regards,
Satish

On Feb 7, 2017 10:16 AM, "Satish Kumar" wrote:
Hi Team,

Below are the 3 transaction details:

1. Movie ticket booked on 22nd Jan 2017 Booking iD: VELA[protected], AMOUNT 309.
2. TATA SKY RECHARGE DONE ON 11/18/2016 at 01:06 pm ORDER ID: TM[protected], PAYMENT AMOUNT 200.
3. Paid UBER trip charge of Rs: 191.66 from Paytm Wallet on 11/26016 @ 12:53 pm.
4. order id: # [protected] and order id: # [protected] are placed via paytm.

PLEASE VALIDATE THE ABOVE DETAILS AND REFUND MY AMOUNT OF 178.34 TO MY NEW PAYTM WALLET.

regards,
Satish

On Tue, Feb 7, 2017 at 4:45 AM, Paytm Care wrote:
Hello Satish,

We are happy to assist you.

We would like to inform you that instead of merge you have claimed your email Id/phone([protected]), you might have skipped the security question or answered wrong to the security questions. Please share the below details of your old account so that we can transfer the amount:

1. Debit card/ Credit card statement in PDF format reflecting at least one transaction done at Paytm
Or
Last 3 transactions Details

Note:
1. Please send the information from your registered email address.
2. Please un-protect your bank statement or provide the password

If you need any further assistance, please let us know.

Thanks and regards,
Paytm Care
ref:_00D28dppr._50028cWlru:ref

Refund not credited

I have booked two tickets and paid using my debit card, the payment gateway was PAYTMAG. Then I cancelled the tickets and its showing refunded but I have not got the money till now. Please have a look below for further info.

Ticket 1:

Transaction IDs : [protected]
Refund IDs : [protected]

Ticket 2:

Transaction IDs : [protected]
Refund IDs : [protected]

Refunded Date for both tickets : 11-FEB-2017

Can anyone please help me out to get my money back to my bank account?

Thanks in advence !

Dear sir,
We deposit jvvnl electric bill m/o sep2016 amount of rs.1683/- cno.[protected] by paytm. But amount not credit till date. Paytm provide operator ref. No.[protected] but this no. Not trace in jvvnl. Please help me.

Dear sir or madam, i am using paytm wallet for few months and i am fully satisfied about it. But this month on 17 feb 2017 i made online electricity bill payment using paytm. I got a message showing that the transaction is successful. But when i visited on msedcl website for bill copy and confirming that the payment has made or not. But msedcl website is showing that payment not yet paid. Also amount has deducted from my account. So please help me about it.
Thank you

Hi am rajareddy am unable to add money from my Citi bank credit card. Please help us to resolve the issue

Rajareddy
[protected]

Sir, rupees 29 deducte from my paytm wallet on february 27, 2017 at 01:12 AM by the subscription of idea cellular spark game.but i am not subscribed this type of service in my paytm account but actually i we don't subscribe it . so i request you to refund my wallet amount . payment referencel ID:[protected]

Idea Cellular Game Spark Order #2f0e[protected]RPaytm Cash Txn ID [protected][protected]:01:12 AM

I recharge 200 rs in d2h with paytm, but cut the balance, but not recharge in d2h, so plz refund 200 in bank account immediately.

My mo. No. [protected]
Wallet txn id is [protected]
Fst time i used paytm and such a bad experience

My money get deducted from my account while paying electricity bill (Paschim gujarat vij company limited customer no.[protected]) and paytm showing cut electricity bill. Please refund my money it is 9583 rs as soon as possible bcoz i have to pay my clg fee and i have no cash please help me..

I have not received my paytm money to the wallet after returning the order...

[protected][protected][protected][protected][protected]----
My Order ID via Paytm is [protected].

I cancelled the said order for which i received the cash back of the following...
1. Rs. 4545
2. Rs. 4774
3. Rs. 7175 in my Paytm wallet

And the remaining amount of Rs. 7658 could not be added in my wallet as the limit exceeds.
And i received the message indicating that thia amount Rs. 7658 will be refunded to my bank account within 7 working days on 13.02.17.
So, i have raised a complain to paytm and they asked me to wait for another 72 hrs 5 days back.. till now i did not received my refund. Please help.

Pnr is Z4EMQ

With Regards

R.LALREMSANGA
Ph.No: [protected]
email: [protected]@rediffmail.com

[protected][protected][protected][protected][protected]------
I received the mail as below but i did not get Rs. 7658 till now
[protected][protected][protected][protected][protected]
Hi there!

We have returned Rs 7658.00 to your Mizoram Cooperative Apex Bank Ltd. bank for your Order ID [protected] on Paytm Flights. Your bank could take upto 7 working days to credit the amount to your account. Please contact your bank for any queries.

Thanks,
Paytm team
[protected][protected][protected][protected][protected]
I have raised the complain many times but did not received an appropriate response

I was trying to add money to paytm wallet using my debit card but after submitting the OTP the transaction failed but i got sms from my bank that the amount has been deducted. but the payment status in paytm is failed. i hv attached a screenshot of the sms with transaction id. kindly look into it. although i ordered for one time but i have 3 order no. i don't know how and why. the order no. are as follows

Order no.:- [protected],
Order no:- [protected], and
order no.:- [protected]

thanks for your time and consideration waiting for an early reply and a fix solution to this problem

Hi, I am Himanshu Sharma from Bangalore. I ordered Protoner 50 kg with 8 in 1 bench home gym package from Paytm. It was my biggest mistake. I ordered it on 12th of February and the order was to be delivered to me by 21st February, but till 24th Feb there was no update of the order. On 24th a person called me and said, I m from safexpress and your order consists of 5 boxes out of which we are unable to find 1, so should I deliver the remaining 4 boxes. I said I won't be accepting incomplete consignment, deliver me all 5 boxes when you have it. Next day he asked me to accept those 4 boxes only or else he asked me to cancel the order. This particular order in Paytm order page doesn't have the cancel option, so I mailed Paytm several times to cancel it even I tried to contact them through their helpline number which is actually fake, but till now nothing happened. It's been over 20 days since I ordered and over 8 days since I asked them to cancel the order. Please help me, I want my money back from the fraudster.

I had ordered for a l'oreal professionnel x-tenso care straight shampoo (230 ml) from paytm through seller: silkland. It was delivered with all dead insects on its bottle under the cello tape at the bottle's neck and below, with the shampoo leaked and dried on it. When i still managed to open the bottle, the shampoo in this bottle is not the original loreal xtenso. It is definitely refilled with some other duplicate shampoo as xtenso has a fragrance which is totally absent in this one. I have been using l'oreal xtenso since 3 years now and i know this original shampoo's fragrance and texture perfectly.

I mailed l'oreal to confirm this and l'oreal replied confirming that they have not manufactured this product, hence it is a spurious product. I could've even gone bald had i used this shampoo. L'oreal mailed:"basis the product images shared by you, we would like to inform you that we have not manufactured l'oréal professionnel x-tenso care shampoo with batch number b560486 20/09/2016, and hence the product in question seems to be spurious.in view of the above, we request you to kindly take up the issue directly with paytm."
How can registered online shopping portals sell duplicate products to their customers? They should be barred and their license should be ceased!

My mo.no. [protected]
Wallet txn ID is [protected]
fst time i used paytm and such a bad experience

my money get deducted from my account while paying electricity bill ( paschim gujarat vij company limited customer no.[protected]) and paytm showing cut electricity bill. please refund my money it is 270 rs as soon as possible bcoz i have to pay my bill and i have no cash please help me..

This number [protected] transfer a sum amount 2500 in paytm app his persons cheat me plz help me give me him details plz so i make a fir for him