PayTM Mobile Solutions Complaints & Reviews

Dear team,
I am using paytm last 1 year i have not in any issue but right now paytm not excepted my card so not add any money for my wallet. So please clear what is matter of this problem, i want solution of this problem. I am using 2 number of paytm but both paytm reject my request of adding money, so please give me solution urgent basic.

Below order is yet to deliver and today's date is 1st march with no update.

Really disappointed and worst service ever faced. I[censored] continue this type of service u guys will not stay for long period.

Worst customer care and I have send multiple queries with no fruitful update received.

Hi Mohammed! Royal Oak Berlin Entertainment Centre Dark Finish from your Paytm order #[protected] has been shipped by the seller via Safexpress Surface with the tracking # 81732661. Estimated date of delivery for your item is Mon Feb 20 2017 to Thu Feb 23 2017.

Regards
Eliaz
[protected]

Hi,

My brother had deposited the money from bank to my Paytm account, the account was debited from the bank however, money is not reflecting under my paytm account, I called the paytm helpline, Through IVR it is saying that I have 2000 as balance in Paytm but money is not reflecting. They are asking me to check with the bank. Everything is fine from the bank end, the amount was deposited to paytm wallet is 2000 on February 21 19:37, Wallet txn Id:[protected], My paytm wallet registered phone number is [protected]

My name [protected]@gmail.com I recharged to wrong number Rs 200 I recharged to [protected] but my mobile number is [protected] plus refund me fast

I ordered a Michael kors watch from the Paytm account with no [protected].
I didn't like the watch and I want to return it. I have made several requests for the return but Paytm is not accepting the request. While making the purchase it was mentioned that it can be returned up to 7 days from date of delivery. I requested the return very next day but they are not approving the request. This is cheating and harassment to the customers. I expect Paytm to act asap on this complaint and arrange for return of the product and refund of my money.

Updated by Bharti1107, Feb 27, 2017
I got calls from Paytm team to explain regarding my previous complaint. After explaining to 3 or 4 people I asked them how many times do I have to tell them about the complaint. I am in office and I have to work also. The customer care guy named Some Parmar (Rahul or Rajesh I don't recollect) threatens me that do u want to activate ur account or not? I asked him if he is doing a favour to me or it is his job to resolve consumer complaints? He hung up on me. I haven't seen such rude behaviour from any customer care service. This is ridiculous and actually criminal to threaten a customer

I added Rs 1990/- from card no- [protected] on date 26/12/16. transaction not be completed, (transaction no- [protected] failure) and balance not be credited in my account to till date, so request to you balance refunded in my account.

I am unable to "add money" to my paytm wallet using my HDFC credit card since the last two days. I will lodge a complaint with the higher ups if this isn't resolved on priority. I tried contacting paytm on all social media platforms, but the response that i get it "Please use a different card". Who on earth will get another card just to use it on paytm. Requested them multiple times to call me on my number, but no response.

Exact error - We regret to inform you that the service of adding money to your paytm wallet is currently not available on your card. you may still continue to transact on paytm with the same card for other services such as recharge, bill payments, travel and movie bookings and shopping"

Today, I have made a wrong transaction to... .This mobile no. is not available on paytm causing transaction pending .5000 rs. have been deducted from my bank account.

Details of transaction
txn. id [protected]
transaction made on 28 feb 2017 at 13:06.

I want to get my money back to my account

Dear sir

When i paid an amount to my mobile pospaid bill, but unfortunately amount deducted from my bank account by payment not successful to my postpaid bill, and when i called ur helpline number to give a complaint, they have not understood my problem it happens several times...

Request you to please get my amount refunded on priority, as the issue is happens on feb 02.

Please call me so that i can explain everythng

I tranferred 2000rs from dena bank but money can not add in paytm account pleses reversal 2000 rs

I also enquiry in dena bank. Money already tranfer from dena bank but in my paytm account 2000 rs is not add please reversal
Name:dhaval prakashkumar suthar
Date:09/01/2017
Time:19:27:16
Mobile:[protected]/[protected]
Amont:2000 rs
Bank:dena bank

I hope you are doing good

Hi,

This is lavkus, I have purchased a formal shoe from Paytm. and it get delivered by 17 Jan 2017. Shoe quality is much pathetic and worst. it was got broken in 5 days. I complained during their return policy but haven't received any positive response. Still I felt cheated by Paytm. Such a pathetic and ridiculous service provided by them.

order no: [protected]

I suggest not to buy any product from Paytm, because they don't have replacement and return policy. they will not support you, once you will get damage product.

Lavkush- [protected]

Sir...I was adding money in my paytm wallet of 1300/- in December...and then 1300/- debited from my account but didn't reached my wallet then I again added and then I succeeded...
After few day... I have got deduction of 1300/- RS on 7 Jan...from my ICICI Bank account And that money didn't reach to the paytm wallet...my Paytm number is [protected]...
I have also raised complaint against my Bank and they said that they have updated and you have to mail PAYTM...

Sir,
I ordered an sennheiser earphone from paytm.com and they send me fake product and as i send them the mail they said that nothing can be done.sir i request you to resolve my problem as soon as possible by getting me the original product or refund my money back.
https://in-connect.sennheiser.com/customer/jobstatus/index
RMA: [protected]

complainaint:
saurav das

This is regarding order no [protected]. For this I have applied promocode " WBAG35" for this i will be getting free movie ticket Coupon on my registered email id but still i didn't receive any free movie ticket Coupon. For this I updated my email id in my paytm account i.e. [protected]@gmail.com.

Paytm is a very big comapany I do a lot of shopping there. Issues like this are unacceptable so kindly look into this and do the needfull.

Thanks,
karishma

Dear sir/madam my cash back not receive please my solve my problem more days

I hereby received a call on 27/02/17 by around 5pm and said that we calling from ICICI bank nungambakkam branch and her name - Kavitha and said that we offering a new credit card with increase in credit limit with photo on card and 9 digit no will be provided so that when ever uyou lost a card can track the card by 9 digit number thrugh our mobile and said will be issued without any card charges and told my card starting number and has given teh full no and also told that after an 3 beep sound have to tell the CVV no so that it will be hered only for computer and me and has given the CVV no and said after sayng the 3 digit no againt it will connect to us so that you will be getting an new card in a week time so that i given and said that the payback points will get redeem from old card to new card so that we have sent an OTP no once i say that no all points will be transfered to new card and RS - 5000 us been crdited to the bank and after a week it get replaced and balance Rs - 5000 wcan be taken using payback card in any ATMcenter so by using my credit card a fraud transaction as be made so kindly dont pay to the merchant transaction made on 27.02.2017 at 5.20pm so kindly block the payment and confirm at the earliest
Already informed in icici but told that has been transfered to paytm so kindly call at the earliest to solve the issue
so kindly cancell my last transaction amount of RS - 4999.00 from your end and do the need full at the earliest so pls call me at any time for further clarifications pls take this as an serious issue and resolve my problem at the earliest and i am awaiting for your call .

Hi Guys,

Paytm advertises of providing direct bus services from ahmedabad to delhi.
As there is no other similar service available on this long route, many people like me fall into this trap. I too booked a ticket for my journey from ahmbd to delhi. The bus started around 2 hours late and it reached jaipur on time.
Upon reaching jaipur, we were asked to change the bus as operator told us that there is no direct bus service to delhi from ahmd and they mention about direct service to only get customers!!!
Upon changing bus, the new operator didnt allow us to sit in sleeper seats although we had already booked and paid for these sleepers. when we insisted, he started abusing and insulting us, forced us to deboard the bus. Immediately we called paytm and told their executive about our ordeal. He told us to get any other bus and the paytm will refund all that money.
However, after sending paytm 8 emails, i have got only rs 400 and the rest of the 300 rs that i incurred from my travel to delhi from jaipur still remains unpaid.
Their call executives are dumb fellows and have no idea on how to help people. They dont even share their seniors contacts and one is left high and dry on whom to approach.i have been duped of rs 400 total by paytm and also received innumerous amount of abuses from their travel partners.
Paytm is promoting fraudalant bus services like parshavnath travels who are duping travellers in broad day light.

Order ID : [protected]
PAYTM TICKET ID : ONK813
Ticket PNR :[protected]

Hi there, I sent money from my PayTM wallet to one of my friend's wallet, however I mistakenly entered wrong mobile number. Thus it got transferred to another number, I tried to contact him, as he is not using PayTM, money neither was there in his account nor in mine. I then tried to reach out to PayTM customer care and explained my problem, and its been almost 1 and half month so far none of them have replied me and solved my problem. They are now not even trying to listen the problem and directly replying that "We are unable to roll it back".

Date of Incident: 22 January, 2017
Transaction : Paytm Cash transfer
Transaction Id: [protected]

Dear Sir / Ma'am,
Greeting of the day!!!

My Name is Montu Pathania. Actually, on 24th February 2017, i did online recharge of my Delhi Metro smart card through by PayTM of sum of INR Rs. 500. The amount was immediately deducted from my bank account but, i did not get any confirmation from PayTM whether the recharge was successful. But, When i visited the AVM machine for Card TOP UP. It refused that there is not happen any kind of transaction and there was not blinking these Rs. 500 which i did online recharge from PayTM.

Now, my concern is that please handle my issue as soon as possible and refund or credit my Rs. 500 the same in my account. Even i did not get any order id from PayTM . So, while i try to contact your PayTM mobile number they were asking to me the order id . But, how can i tell them if i have no any order id.

The second thing is that please improve your customer handling approach and start your toll free number . So, that we can directly contact and talk to your representative at any time. Your contact number is chargeable service and for talking to you we have to pay . So, this is not good.

The following details of my problem is given below:

Name : Montu Pathania
Delhi Metro Card Number : 67992831
Date on which Recharge failed : 24/02/2017
ECOM167510dmrcsmartcard_PayTM\dm from Bank Account

Amount for recharge : Rs. 500