PayTM Mobile Solutions Complaints & Reviews

Dear Sir / Ma'am,
Greeting of the day!!!

My Name is Montu Pathania. Actually, on 24th February 2017, i did online recharge of my Delhi Metro smart card through by PayTM of sum of INR Rs. 500. The amount was immediately deducted from my bank account but, i did not get any confirmation from PayTM whether the recharge was successful. But, When i visited the AVM machine for Card TOP UP. It refused that there is not happen any kind of transaction and there was not blinking these Rs. 500 which i did online recharge from PayTM.

Now, my concern is that please handle my issue as soon as possible and refund or credit my Rs. 500 the same in my account. Even i did not get any order id from PayTM . So, while i try to contact your PayTM mobile number they were asking to me the order id . But, how can i tell them if i have no any order id.

The second thing is that please improve your customer handling approach and start your toll free number . So, that we can directly contact and talk to your representative at any time. Your contact number is chargeable service and for talking to you we have to pay . So, this is not good.

The following details of my problem is given below:

Name : Montu Pathania
Delhi Metro Card Number : 67992831
Date on which Recharge failed : 24/02/2017
ECOM167510dmrcsmartcard_PayTM\dm from Bank Account

Amount for recharge : Rs. 500

Dear sir,
With reference to the above, I very much annoyed to inform you that through your application two transactions occurred in my SB A/C. The details of which are as under :

01 PGDR PAYTM MOBILE SOLUTIONS 25.02.2017 19.54.54 S
02 PGDR PAYTM MOBILE SOLUTIONS 25.02.2017 19.55.32 S

Though your application is says that is fully secured then how it is so happened that I can't understand.

So, please let it be refund to me at the earliest and oblige.

Regards,

OMKAR PARIKH

Dear Sir/Ma'am

Customer Paytm Id :manoj.[protected]@yahoo.com

I was booking my flight tickets on 26th December 2016 with the Order Summary of [protected] of worth Rs.5000. The money was transacted with my Bank Account No. [protected] with the transaction ID:[protected] but the Order status was failed. I had a conversation with Paytm Customer Care and they told that Paytm has not received the amount while on the other side bank statement is that the amount has been deducted and received by the merchant and till date bank has received the debited amount so they are unable to process the refund.

Kindly look into the above matter and do the refund process as early as possible

Hi, I'm a paytm user I'm using app from past two months and last I had received an option to upgrade my paytm wallet to paytm VIP customer, but when I disclosed my aadhar details and checked to proceed further I had received an error stating that the there is an data display error and it states that we need to take a screen shot and send this to [protected]@paytm so kindly resolve this issue

I am unable to add money in to my paytm account through my debit card and this card is working fine with other apps like freecharge and oxygen wallet. May be it gets blocked from your side. I am regularly submitting tickets from last one month why there is no action taken yet is this your service? if this is the way to treat then its fine I will opt out from paytm if this will not fix within this week.
Below are the order numbers against which tickets are created. Below are the just examples of your laziness I have enough order numbers more through which I have generated tickets but does not resolved. Please see the error messages are like below.

We regret to inform you that the service of adding money to your Paytm wallet is currently not available on your card. You may still continue to transact on Paytm with the same card for other services such as recharge, bill payments, travel & movie bookings and shopping

[protected]
[protected]
[protected]
[protected]
[protected]

Regards,
Amit Sorot
[protected]

Requested sir
I bought iphone6 from online shopping portal paytm under the order id [protected] on 17th feb 2017.
[paytm headquarters
B-121, sector 5, noida – 201 301, india
Phone: +[protected] | fax: +[protected] | email: [protected]@one97.com]]

This phone is not working properly and i didnt like it. So i made a requst to paytm via emil to return this product after 2 days of purchase under omplant id 22577679 but i didnt get any reply from its team. Paytm has not provided any contact no. To talk to its executives. I am very much frustrated about its returning process.
I requst you to please help me as soon as possible. I shall be very thankful to you for this.

My phone is lost bt pay tm is nt refunded my money
Pls solve this prblm..sir

While using paytm app, i was transacting an amount of 1000 rs from my canara bank into paytm wallet ...money was deducted from my bank account but not recieved in paytm wallet...
then i complained in bank..the bank manager told me to contact paytm...when i contacted paytm..they say contact your bank..please help...i am poor student!!
here is the bank statement that shows that paytm has deducted my money on 14/02/2017 at 16:26
but this money was not came in my paytm wallet..
please help

I have booked a bus ticket from bangalore to tirunelveli and i have canclled also. but when i approached for rebooking they are helpless and the response also very poor. so i called immediately the bus service provider for rebooking, they said that ticket was booked by somebody else, they are also cant help, then i requested to refund my money back since it was huge amount around Rs.1300 to 1400/-, then they said that for cancellation we are not charging any amount, but paytm is charging that amount, you can ask them to refund back because they are not supposed to charge amount for cancellation though they are not a service provider/operator. they are just a mobile app provider, but still they are saying we are following as per cancellation policy. By saying this they re eaten up my money, waste service by paytm. dont book any ticket or dont use that app only. sincere request. i was much frustrated after hearing this, how they are cheating the customer.
till today i am calling and spending 45 minutes for call charges, now 4 days are over, they are saying we cant refund my money back.

dont use paytm for bus ticket booking, never.
they wont support for rebooking and they wont follow cancellation policy as per operator's policy, they follow their own cancellation policy, they wont refund also. felt very bad and bad experience.

Regards,
Mariappan A
mariappan.[protected]@gmail.com
[protected]

Hi Sir/Madam

This is to bring to your kind attention that there is a fraudulent activity transaction happened calling as a paytm customer care. To brief you more on this, I have received one paytm customer care mobile no. [protected] on Google, while talking he said he will resolve my problem, he just wanted to verify the Debit card no. they took my debit card details along with CVV and OTP details confirming that it is one time payment and will be credited to your account.

However, subsequently I received a message after sharing the details with the person on a call and I got a receipt SMS from my bank account that an worth Rs 9999 on POS Airtel money at Airtel money Txn OTHPG 121377.

This is seems to be a fraudulent activity and request your intervention to track the transaction and credit the amount money to my respective SBI account.

Request your help and support at the earliest.

Regards

Rekha

I added money from SBM debit card 4000 to my wallet on 6th December 2016 and the same amount on 7th December 2016 by mistake I pressed RETURN TO BANK button. That's all it's deducted from wallet. I called customer and mailed them so many times, I got replied that it's already credit on 08th December to SBI account, I have a SBI account but I didn't receive any amount. They are telling to approach to SBI bank. Which SBI I have to go. Whose account is that. Please help in this issue. Transaction ID is [protected]

I, Mrs Hema Malini SK Deepak (Tel No. [protected]/[protected]) placed an order for MI.E Wet and dry vaccum cleaner with PAYTM and paid the cash in advance for the product on 18.02.2017. The item has not been delivered so far. So I was not interested anymore in it and cancelled the order asking for refund of money paid by me on 24.02.2017. But PAYTM has neither delivered the product nor it has refunded my money. This was the worst experience I had with PAYTM although there are several other issues still pending with the company. Even the person who is supposed to deliver the item Messrs Laxmi Truston (as I could see the name from true caller ) whose mobile No. is [protected] does not care to attend my call or answer my query regarding delivery of the ordered item. I have called PAYTM helpline several times but there has been no response but only vague promises. I therefore demand that my money Rs.424/- may be immediately refunded by PAYTM or else I will be forced to file a complaint in the Consumer Court for the same.
Thank you.
MRS HEMA MALINI SK DEEPAK
501, MS FLATS, TYPE 4,
NORTHWEST MOTI BAGH
NEW DELHI : 110021

Dear Sir/Madam,
I transferred Rs 4830 to my Paytm a/c :[protected] vide PayTM order no : [protected] from my Punjab National Bank account no : [protected]. (Transaction Id: S[protected] on 20th Feb w2017.

This amount of Rs 4830 got debited from my PNB account - I got confirmation from my bank.

But the same is not yet credited in to my Paytm wallet.

Kindly look in to and help me on this.

Beast Regards,
Chanchal
[protected]

My payment has been deducted from my paytm wallet on 24th January.
Paytm Order: #[protected]
Wallet Txn ID: [protected].

I am trying to call the customer care of Paytm, but nobody is responding me. Neither my payment has been successful to my mobile company nor my payment came back in my wallet. They do not have any Representative to talk with the customer.

Kindly look into the matter.

Regarding user id & paytm password

I have paid 120rs to wrong person his no. Is [protected] his name is kiran so his phone is switched off n he said me on whatsapp that he will not refund me but havent refunded me
So i want my money back
My no. Of paytm is [protected]
Mail - [protected]@gmail.com

I applied to Add money to my paytm wallet and got succesfully . Amount of Rs. 2500 and been debited from my bank account but does not reflect in my paytm account. In bank statemwent it clearly shows Rs. 2500 debited to PAYTM.This is the 2nd time i have faced same issue with PAYTM. Earlier too this incident happen while transfering from Paytm to Bank Account but atlast it got resolved from PAYTM.

Order id#[protected]
Paytm is not accepting my return request. I bought this 7days back. After the delivry date we can return the product within 15days. But the paytm has rejected my request.. plz take this complaint and refund me the amount.
Even the customer care support is not good. Paytm dont have any customer care executives to attend the customer and solve it

Hello,

I have mistakenly sent Rs. 5000 to Paytm user having Paytm account identified by his mobile no. [protected] through Order No. [protected] Dt. 26/02/2017. The said user is not responding to my requests to reversal of money and his mobile seems to be switched off since then.
therefore it is requested to mediate and help me recover my money from the Paytm user.

Thanks,

Shriram Ramdasi

A cash transfer of 760 Rs was made to my no [protected] from the PayTM wallet no [protected]. The cash was transfered successfully though no PayTM wallet was active on my no at that time. I immediately created the wallet but the amount never reflected in the same. I wrote repeated mails to PayTM reg the same and provided every possible detail. But all I got in return was vague and weird replies. I even took up to twitter, still PayTM turned a deaf ear. Its been almost three months and the issue still remains unresolved.