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PayTM Mobile Solutions Complaints & Reviews

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Updated: Oct 17, 2025
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P
Prajwal Poojari
from Bengaluru, Karnataka
Feb 27, 2017
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Address: Dakshina Kannada, Karnataka, 575003
Website: Paytm

Order id#[protected]
Paytm is not accepting my return request. I bought this 7days back. After the delivry date we can return the product within 15days. But the paytm has rejected my request.. plz take this complaint and refund me the amount.
Even the customer care support is not good. Paytm dont have any customer care executives to attend the customer and solve it
same happened with me
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    S
    Shriram Ramdasi
    from Mumbai, Maharashtra
    Feb 27, 2017
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    Address: 411038

    Hello,

    I have mistakenly sent Rs. 5000 to Paytm user having Paytm account identified by his mobile no. [protected] through Order No. [protected] Dt. 26/02/2017. The said user is not responding to my requests to reversal of money and his mobile seems to be switched off since then.
    therefore it is requested to mediate and help me recover my money from the Paytm user.

    Thanks,

    Shriram Ramdasi
    I paid a bses rajdhani bill payment of 230 which was deducted from bank but order is not successful order id is [protected]
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      K
      kritikagoyal
      from Delhi, Delhi
      Feb 27, 2017
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      Address: Gautam Buddh Nagar, Uttar Pradesh, 201014
      Website: PayTM mobile app

      A cash transfer of 760 Rs was made to my no [protected] from the PayTM wallet no [protected]. The cash was transfered successfully though no PayTM wallet was active on my no at that time. I immediately created the wallet but the amount never reflected in the same. I wrote repeated mails to PayTM reg the same and provided every possible detail. But all I got in return was vague and weird replies. I even took up to twitter, still PayTM turned a deaf ear. Its been almost three months and the issue still remains unresolved.
      I orderd a apple iphone 6s 32gb. I received it in damaged condition. They ask me to send images, so i send the images so many time as they want like that but they still dont reponding me. I have sent them many mail but no response. So i need to register a complaint against fraud done with me on paytm please help me.
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        V
        from Bharatpur, Rajasthan
        Feb 27, 2017
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        Address: 332001
        Website: www.hcraj.nic.in

        I was filing my online form for HC LDC post whereas my application no. is 1039068 but when i made payment amount has been deducted from my bank account but neither i have received token no. nor my payment made towards the application. kindly remit my amount back or approve my payment so i can proceed further. my txn no. is[protected]. please do the needful ASAP.
        I have cancelled 2 passengers out of 3 TWO tickets through irctc. In it's site it showing status as paytm since 31st jan 2017. Please refund immediately. PNR NOS: [protected]; [protected]. Each ticket refund is rs.1500.
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          G
          gupta.reshu.007
          from Pathankot, Punjab
          Feb 27, 2017
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          Address: 201301
          Website: paytm.com

          7 days has been passed

          Its all ready 7 days has been passed but no action has been taken on my request, i have also register my request to customer care[protected], [protected]) on this numbers on[protected] at 12;05 pm on friday but not even a single response i have been received from your side. "what a stupid" facility you are providing for your customers. If are holding a company like paytm at international level and responding like this to your customer. But sorry to say but i am highly embarrass with this kind of service from your side

          — reminder 4 —

          Sir

          I dinesh kumar gupta (+91-[protected]) a government contractual employee of punjab government.

          Through this emails i request you for please help me... By taking my case or request at majority level. And kindly help me with appropriate help.

          On 18-feb-2017 at morning a person deepak kumar reddy with mobile number +[protected] called me on my mobile and said he is calling from paytm authorities your account has been hacked so you has to reset it again and he knows my every detail even my account number and my email id also... So i believe him and... As he say... I trusted him nd give him my atm pin and otp code by mistake twice and in result i have been fraud by him and he stole 6000 rupees through my state bank of patiala bank through your esteem software of paytm may be he had add money into his account or he had purchased something (Shopping). And when i receive a messages of deduction of rs - 6000 then i realised i have been fooled by that person

          Through attachment i can show you my state bank of patiala e-passbook statement of 6000 rupees deduction with your paytm transaction number also there with 6000 amount deduction on date on 18-feb-2017 and also attaching my id proof as my originality verification and details of my paytm account (Login id) also is there:



          (A.) transaction name and number:



          1. Pos prch pos 385017 paytm mobile solutinsnoida - 5000/- 18-feb-2017

          2. Pos prch pos 904630 paytm noida - 1000/- 18-feb-2017

          _

          Total - 6000
          _



          (B.) my sbp atm card details are: from where truncations has been made



          1. Card no - [protected]

          2. Name on card - dinesh kumar gupta



          (C.) my stae bank of patiala details are —



          1. Name - dinesh kumar gupta

          2. Account number[protected]

          3. Pan card - auppg7908n

          4. Description - sbchq-gen-pub-ind-nonrural-inr



          (D.) paytm id - account name



          Login id - gupta. Reshu.[protected]@gmail.com

          Mob - +91-[protected]

          Please find the enclosed attachments of e-passbook of state bank of patiala and my valid pan card copy.

          Please sir help me out please refund my balance into my bank or you can send it into my paytm wallet and make an judgement by returning my money to that stupid frauder or cheater that in country like india u can not be fooled anyone so easily.. Please sir help me

          So, sir its a humble request please help me out of this big financial loss problem. I will highly be thankful to you

          With regards

          Dinesh kumar gupta

          (+91-[protected])
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            C
            chand1910
            from Chennai, Tamil Nadu
            Feb 27, 2017
            Resolved
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            Resolved

            Address: 560100
            Website: paytm.com

            Paytm simply Blocked my Paytm Account, for which there is no response from
            i have not done anything against their paytm rules, they are not giving any response, why they blocked my account and my money of Rs 1150 rs is Struck in the Account. I am unable t get my money, This Paytm is worst, not a singe person to Attend call and there is no response to emails also, i have given nearly 10-15 complaints to them not even single person attended the call, wants to solve this issue
            Jul 21, 2018
            Complaint marked as Resolved 
            Feb 27, 2017
            Updated by chand1910
            Paytm simply Blocked my Paytm Account, for which there is no response from
            i have not done anything against their paytm rules, they are not giving any response, why they blocked my account and my money of Rs 1150 rs is Struck in the Account. I am unable t get my money, This Paytm is worst, not a singe person to Attend call and there is no response to emails also, i have given nearly 10-15 complaints to them not even single person attended the call, wants to solve this issue. My mobile number is [protected] on this number only account is active anf from last month im unable to use paytm and my money also
            Jul 24, 2018
            Updated by chand1910
            This website is fake and they will steal your data
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              B
              BARANEETHARAN SANKARALINGAM
              from Delhi, Delhi
              Feb 27, 2017
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              Address: 605003

              A person payed a sum of Rs. 1864 to my Paytm account on 26th Feb 2017 (Yesterday) around 8.45 pm. i got the SMS as " We have Successfully sent Rs. 1864 to XXXXXX2691. your reference number for this transaction is [protected]. But i didn't received any amount to my Paytm Wallet. So, kindly do the needful in this regard. And kindly tell me that if a person made a payment to other paytm customer how long you will to take to create the amount to the concern paytm customer.
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                S
                Shirish halwai
                from Ahmedabad, Gujarat
                Feb 26, 2017
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                Address: 403802
                Website: www.consumercomplaints.in

                I Mr Shirish halwai having Paytm number [protected] has wrongly transfered an amount of RS 5000 to a/c no : [protected] of bank of India which was supposed to be transfered to a/c no : [protected] in the name of Thomson Dias in bank of india on 14/12/2016. Transection id : [protected].

                I kindly request you to look in this matter and revert me asap.
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                  A
                  arpan sawan
                  from Surat, Gujarat
                  Feb 26, 2017
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                  Address: Mumbai City, Maharashtra, 400061
                  Website: videocon d2h applicetion

                  To
                  The manager of
                  Paytm mumbai.

                  Mistakenly i have made a 1 year (Rs.7800) payment to videocon d2h, i called to the customer care of videocon d2h, they said if you made the payment by paytm than talk to that people they will arrange for your refund.
                  Requesting you to please arrange for my refund

                  Wallet txn id: [protected].

                  Thanks/regard's
                  Arpan doneria
                  Paytm number[protected].
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                    H
                    Haresh Bambharoliya
                    from Surat, Gujarat
                    Feb 26, 2017
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                    Address: Surat, Gujarat, 395004

                    Please call my refund not complete . Date 12/02/2017 Order I'd [protected] . Please call my . My sbi bank account not credited amount. So halp me .
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                      J
                      jinnyguru
                      from Mumbai, Maharashtra
                      Feb 26, 2017
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                      Address: Kaithal, Haryana, 136027
                      Website: www.paytm.com

                      I pay my electricity bill on 06/02/2017 amount is 5801 rs but electricity department say they didn't get any payment from paytm
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                        B
                        Bharti1107
                        from Mumbai, Maharashtra
                        Feb 26, 2017
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                        Address: 400076
                        Website: Paytm.com

                        My Paytm account with mob no [protected] has been blocked to place any orders. This is the worst experience I've had with online shopping. I just returned few products I ordered because I didn't like them. Paytm initially blocked returns and replacements for the account. And after a couple of months I cannot even place any orders saying that it is to protect against fraud. I don't understand how does returning some products becomes a fraud. No other shopping app has ever raised such a concern. If you don't want to provide good customer service just shut down your company instead of treating your customers like criminals. Worst shopping experience ever. I'll never recommend Paytm to anyone. In fact I'll definitely make sure to circulate a word against using Paytm
                        Feb 27, 2017
                        Updated by Bharti1107
                        I got calls from Paytm team to explain regarding my previous complaint. After explaining to 3 or 4 people I asked them how many times do I have to tell them about the complaint. I am in office and I have to work also. The customer care guy named Some Parmar (Rahul or Rajesh I don't recollect) threatens me that do u want to activate ur account or not? I asked him if he is doing a favour to me or it is his job to resolve consumer complaints? He hung up on me. I haven't seen such rude behaviour from any customer care service. This is ridiculous and actually criminal to threaten a customer
                        Exactly this is what happening to me also. They blocked my account for new orders and mine few other accounts too. Moreover they blocked mine friends account too stating that we are doing fraud. We can do anything which put paytm in profit except placing an order. Wow that's great paytm. Keep it up. My account is blocked from april 2017. Whenever I compaint they gave the same pre-written answers. Moreover my account is KYC complete. Still these people are doing like this.
                        My Paytm account with mob no [protected] has been blocked to place any orders. This is the worst experience I've had with online shopping. I just returned few products I ordered because I didn't like them and there was size issue .. Paytm initially blocked returns and replacements for the account. And after a couple of months I cannot even place any orders saying that it is to protect against fraud. I don't understand how does returning some products becomes a fraud. No other shopping app has ever raised such a concern. If you don't want to provide good customer service just shut down your company instead of treating your customers like criminals. i m trying so many times to approach paytm customer care center but service is very poor call never connect.
                        Same happened with me. Paytm has restricted my account for placing order just because I returned the products with a valid reason as mentioned in their return policy. As per the Paytm I am abusing their marketplace policy and as i was like"seriously". This is the first time happening with me while doing online shopping. No doubt i never had any great expectations from Paytm but recently i had started using it and i find the products good and i have recommended to my friends as well. There is a well knowing saying in marketing: "Customer is the King", so if you have to survive in this competitive market of E-Commerce you better care for your customers.
                        Hope someone is reading from Paytm and look into these matter!
                        PayTm is the absolute worst. I ordered a few jewellery items from PayTm and they sent me wrong items and broken items everytime. I complained and wanted to return them. They gave me my refund after a lot od haggling. Now they've blocked my account saying I was misusing policies. According to Paytm, you pay for what you want but they will send you whatever they want even broken items but you should keep them because they will block you otherwise. I called the customer care, was on hold for 20 minutes and they didn't help. I texted and they didn't help either. Worst place, cheating customers.
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                          J
                          Jathin Jaishur
                          from Kochi, Kerala
                          Feb 26, 2017
                          Resolved
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                          Resolved

                          Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
                          Website: PayTM

                          I bought a phone from PayTM.The courier boy claims that he has givem to someone around my area which i dont know know that particular person.I filed multiple request regarding this issue. I didnt get any positive respone from PayTM.I want my money back as it is not delivered to the rightful owner.I approached nearest police station to get it resolved. They told me its the fault of delivery boy.They want me to file FIR against couriesr boy and the courier company for cheating and to file a complainy to consumer court for defecincy in service against PayTM.
                          Jun 3, 2024
                          Complaint marked as Resolved 
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                            Z
                            Zeshan Hussain
                            from Hyderabad, Telangana
                            Feb 26, 2017
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                            Address: 500090
                            Website: paytm.com

                            I hope you solve this problem.
                            A transaction is done between ([protected]) & ([protected]) of Rs.310/-
                            on (06 jan 2017) with Wallet Transaction ID:- [protected]

                            The amount Rs.310/- was sent from ([protected]) to ([protected])

                            when my account is recovered with mobile no. ([protected]).
                            my Paytm Wallet Balance is Rs.0/-.

                            when i contacted customer service they were telling that they don't have any transaction records.
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                              N
                              Nitin Patwal
                              from Delhi, Delhi
                              Feb 26, 2017
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                              Address: New Delhi, Delhi, 110059

                              My account is temporarily blocked.. Please unblocked my account my registered mobile number is [protected] and my registered email I'd is [protected]@gmail.com please resolve my issue asap. Because I have balance in my paytm n I can't restore that amount bcoz my paytm account is temporarily blocked .so plzzz figure it out n help me soon .
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                                D
                                Dhwanil Kshatriya
                                from Mumbai, Maharashtra
                                Feb 25, 2017
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                                Address: New Delhi, Delhi, 400016
                                Website: their contact number:‪+91 98996 26721‬

                                I was supposed to send Rs 1000 to a certain mobile number as i was told that this is the amount which was to be paid as a security deposit for promotions held by this person. I was given all the details of the event where i was supposed to work and it is scheduled for 27th of February when i had to commence my event work. The employer asked me to deposit 1000 rupees in the HR's account giving me a valid reason for the same which was paying the security fees for the uniform they were to provide for the event. After asking enough questions to the person, i agreed to pay that amount using PayTm wallet. I was promised that i would get all the details of the event in the form of an email, however i have received nothing. In fact, the person has stopped taking my calls and refuses to share any detail/ delaying in sending the mail that she was supposed to.
                                Please look into this, i have paid my amount successfully however been cheated by this person.
                                I am attaching a few screenshots of our chat as a proof of evidence.
                                Please help me get my refund to the earliest as possible.
                                That person's contact number is :-
                                ‪+91 98996 26721‬
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                                  1
                                  1127
                                  from Delhi, Delhi
                                  Feb 25, 2017
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                                  Address: 123029

                                  Dear sir/mam
                                  Paytm is wrongly showing my paytm wallet zero. i already hv 29 rupees on 24january 2017, i added 500 rupees on same day. from that day to today i didnt make any transaction. paytm wallet was showing 529 rupees balance till this evening. now suddenly it is showing zero balance.

                                  where is my money... who stolen ? no shopping or transaction made from my account. i have no transaction massage my msg box. its a fraud by paytm itself. do the necessary action as soon as possible. otherwise i ll initiate the issue on next level.

                                  With Regards
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                                    U
                                    UMESH SEHTA
                                    from Dostpur, Uttar Pradesh
                                    Feb 25, 2017
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                                    Address: Ambala, Haryana, 134003

                                    My father got call from the number [protected] as SBI bank official. and he asked Debit card number, CIF Number, Pin number etc. My Brother thought he is from SBI bank and my father revealed all the details what ever he has asked. Then after around 19000 rs got debited from his account. Please take some immediate action towards the culprit and refund us our money.My father also registered police complaint against it.

                                    Incident place : Ambala City
                                    Date[protected]
                                    Feb 25, 2017
                                    Updated by UMESH SEHTA
                                    My father got call from the number [protected] as SBI bank official. and he asked Debit card number, CIF Number, Pin number etc. My Father thought he is from SBI bank and my father revealed all the details what ever he has asked. Then after around 19000 rs got debited from his account. Please take some immediate action towards the culprit and refund us our money.My father also registered police complaint against it.

                                    Incident place : Ambala City
                                    Date[protected]
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                                      V
                                      Viru201296
                                      from Noida, Uttar Pradesh
                                      Feb 25, 2017
                                      Resolved
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                                      Resolved

                                      Address: Ghaziabad, Uttar Pradesh, 201206
                                      Website: PayTM

                                      I deposited money in my PayTM wallet amount of 4000 /-thousand ruppe with a bank transaction.The status of the Order ID shows failed, but money was deducted from my bank account and still not credited into the PayTM wallet or bank account. Money deducted date is 26/12/2016 8:46 Am. When I call PayTM customer care then PayTM guys are called you must be to go bank, and bank also doesn't take action. Plz help and kindly refund my money. My registered mobile number at PayTM is [protected].
                                      Feb 26, 2017
                                      Complaint marked as Resolved 
                                      > Dear Customer, > > Greetings from Paytm! > > We are happy to assist you.We would like to inform you that we did not > receive amount against order id 2461850637 so we request you to kindly > coordinate with your bank. > > Should you need any further assistance, let us know. > > Thanks and regards, > Paytm Care > > ?
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                                        D
                                        dushyant prakash
                                        from Delhi, Delhi
                                        Feb 25, 2017
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                                        Address: New Delhi, Delhi, 110036
                                        Website: www.paytm.com

                                        Sir,
                                        This is to inform you that on 24.2.2017 with order number [protected] I tried to transfer rupees 2000 to my friends account and it was showing pending amount and as my amount was debited from my account, it was not showing in my account.
                                        Please tell me when I will get my amount back and also with the specified time.

                                        Regards
                                        Dushyant
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