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PayTM Mobile Solutions Complaints & Reviews

www.paytm.com

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Updated: Apr 23, 2025

Complaints 20038

Resolved

1742

Unresolved

18296

Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Address: Ghaziabad, Uttar Pradesh, 201302

Website: paytm

I did payment through paytm for rail reservation from irctc portal when i did it payment deducted but reservation not done and did not reflect anywhere while only a message i had received was"(Your a/c 141778 is debited inr 2531.34 on[protected]:39:05 a/c bal is inr info: pur/paytm mobile solutions/noida/paytm mobile solutions/seq no[protected]" so kindly help me out in this asap!! And refund my money in the same account from which payment had been done else in my paytm wallet please take this on high priority!!! I had called each and every number of your support section but did not talk to customer agent...

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Address: Gautam Buddh Nagar, Uttar Pradesh, 452001

Website: www.paytm.com

Money is deducted from wallet but not reflecting in my bank account . I have already created ticket but there is no reply from paytm

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Address: New Delhi, Delhi, 201001

Website: paytm

I have don my recharge on 2nd feb 2017 my oder id is [protected]
there is no refund of mony to my account

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Address: New Delhi, Delhi, 110018

Website: www.paytm.com

HI,

I have Created Paytm Wallet Account on 19th Feb as i had to load some funds for some online transactions.

My Paytm wallet number is [protected].

I made the account successfully and loaded Rs 5001 on the same time, Withing half an hour, Paytm Application automatically logged out my account, and blocked it for login.

Now my money is stuck there, and i have been in touch with paytm executives over the phone since then, but they are not able to find out any solution for this, nor unblocking my account.

They do not have enough knowledge as to how we can unlock the account, not even any of their seniors are responding.

I dont know what to do, as my money is stuck there and i need to make urgent payment.

Please help me.

Not getting any support from them, just frequent calls and repeated questions to understand the case.

Expecting ur Support.

Thanx
Karishma

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Address: Palakkad, Kerala, 678621

Website: onlinefreelogo.com

I have made online bank transaction through website onlinefreelogo.com for purchase of logo. I have paid rs.900 on 09/2/17 thruough paytm and the amount also debited in my bank account. But supplier has informed that they have not received the amount till date.

In my hdfc bank statement transction id is mentioned as [protected] (Paytmprintbindaaspvt) and ref. No.[protected].

The money is not found returned to my accout till date. I request you to kindly look into the matter to resolve this problem

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Feb 27, 2017

Dear Customer,

Further details required:
[1] Account or Credit Card - share account number / cc first and last 4 digits
[2] Date and amount of disputed transaction
[3] Email confirmation from merchant that funds not received at their end.
[4] Mobile number and email ID. Kindly write to us at [protected]@hdfcbank.com with ref id TTU[protected].

-Bejoy
HDFC Bank Customer Assistance

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Address: Kanchipuram, Tamil Nadu, 631501

My brother got call from the number [protected] as Indian bank official. and he asked Debit card number, CIF Number, Pin number etc. My Brother thought hes from Indian bank and my brother revealed all the details what ever he has asked. Then after around 33800 rs got debited from his account. Please take some immediate action towards the culprit and refund us our money. As this is haapened today, Now my brother is about to give police complaint.

Incident held in Kanchipuram, Tamilnadu, India
Date[protected]
Time around 10.30

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My money is cut fron the bank and recharge doesnt come, either u recharge my data or balance return, what should i do, this problem is continue in mi note3 why this problem os continue to this app?my mobile number is [protected] i have recharge 196 airtel gujarat data plan 2g but my recharge is not done but mu money will be cut from the bank either u have recharge done or my money will back in wallet

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Address: Wardha, Maharashtra, 442102

Website: paytm

Sir i have ordered a led tv complete detail is = lloyd 102 cm (40") full hd standard led tv l40fiklloyd 102 cm (40") full hd standard led tv l40fik, with paytm order id no. [protected]. Sir i got damaged item so that i have raised complaint for return but no response made by paytm till now. Sir please provide possible support to us sir.
Andeep yadav cont. No. [protected]
My paytm registered mob. No. Is [protected]

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Address: Burhanpur, Madhya Pradesh, 450331

Website: Paytm

I have redeem my points rewarded by panel station through paytm.

To receive my reward thoughr paytm they said to chek my paytm id but i did not get it so they said to add my email id register with panel station to my paytm account i have done this but i did not get my reward amount into paytm wallet.so i request you to send my reward amount to my paytm wallet registered with the email id .
[protected]@gmail.com

Thank you

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Address: Jaipur, Rajasthan, 3020202

Dear sir,

With respect, i want to say that i have an registered paytm wallet [protected]. My account number is xxxxx15322850. I have made payment to paytm via transaction#[protected]Narration: pos prch
Pos[protected] one97 communications lnoida) with tranaction # as on feb 12, 2017 with amount of rs 4999. The payment has been deducted from account but not credited into paytm wallet. The transaction has declined but i still not received my amount in my account yet. The paytm says that they have not received payment (Copy attached) so, they don’t send back. Kindly investigate the situation & help us for my precious money. This is part of my salary i am facing mental pressure from feb 12, 2017. I have to pay someone.in fact my cheque is also bounce.

Bank says they need 45 days to resolve this, this is really frustrating and i am very disappointed as paytm user

Kindly look into this on priority revert me.

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S

sukhveer 123

from Tonk, Rajasthan

Feb 23, 2017

Dear Sir

Paytm Mobile Solutions — Amount debited but not credited in acount
1 Review
Ma ifsc code rong but acount holder name right but pament is outher name trasferon jan 12, 2017 time 9.43 Submit a Complaint
Dear Sir,

With respect, I want to say that I have an registered paytm wallet [protected]. My account number is [protected], ifsc code is barb0brgbxx I have made payment to Paytm via transaction#[protected] &[protected]
ma be trasfer to bank baroda rajasthan kshetriya gramin bank ifsc code is rong but acount holder name is sukhver is fead but paytam pament trasfer acount name other acount holder is not mach but paytam trasfer pament with tranaction # as on jan 12, 2017 with amount of Rs 5000, 2000 =7000. The payment has been deducted from account but not credited into acount and acount holder name is other acount. The transaction has declined but I still not received my amount in my account yet. The paytm says that they have not received payment (Copy attached) so, they don't send back. Kindly investigate the situation & help us for my precious money. This is part of my salary I am facing mental pressure from jan 12, 2017 . I have to pay someone.

Bank says they other name acount holder sa to not my moany than transfer my moany this, This is really frustrating and I am very disappointed as PAYTM USer

Kindly look into this on priority revert me.

Amount debited but not credited in wallet - Comment #2666509 - Image #0

Amount debited but not credited in wallet - Comment #2666509 - Image #1

G

Gautham Raj G

from Chennai, Tamil Nadu

Feb 23, 2017

I recently ordered a boat basshead headset and what i got was a set of gillette use and throw razors. Return option is not available in the app or website where is product appears to be still on shipping process. Customer support is also not reliable. Feeling helpless now.

Amount debited but not credited in wallet - Comment #2666586 - Image #0

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By my paytm wallet no. [protected] i sent rs.3500 to this number [protected] is of my bank account link number as i am new user to paytm i did not have idea that other number should be of paytm no. And no. [protected] does not paytm account so amount stuck but money did not transfer to this no. And transaction id is [protected] but amount rs. 3500 has been deducted from paytm wallet. Then i open another paytm account with [protected] no. But money did not received to this no. So i want 3500 back in my wallet. Please give solution as soon as possible.

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Address: Mumbai City, Maharashtra, 421204

Website: paytm.com

Very disappointing service from paytm team. I have purchased iphone 7 its return period is over still cashback not received tried to log complain many times but no response from paytm team. Also requested for wallet upgrade 3 weeks before still no callback from paytm. Also trying to communicate with paytm but not able to. If such issue continues we would loose hope from paytm.

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Address: Jaipur, Rajasthan, 302039

Website: www.paytm.com

I am doing payment to RSRTC through paytm but due to some technical error transaction got failed but my amount has been deducted. I got a message that if your transaction has been cancelled, your money will be refunded to you within 7 days. but I didnt receive any amount. Kindly contact at my no. [protected] or I have to take some other legal action against paytm.

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Address: Gautam Buddh Nagar, Uttar Pradesh

Website: www.paytm.com

There is mismatch of Rs 350 in my Paytm account balance. Also there is no such transaction of this amount on 21 Feb 2017.
Even after explains the same to their CCE, have not received any resolution for the same
Details :
Post adding Rs 1000 on 21-Feb, my balance was Rs 1420 (transaction: [protected]) also I got the mail and message for the same balance confirmation.
After that 2 transaction took place of Rs 253.12 ( [protected]) and Rs 270.[protected] accordingly my balance should be Rs 897.32 where as Paytm showing 547.32.
There is difference of Rs 350 .

Please assist me
[protected]

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Address: Pune, Maharashtra, 411036

Website: paytem

My all of statements not provide plz help

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Address: 380015

Hello sir,

I have send payment rs 950 by ptm on mobile number - [protected]. But he has not received on above number. But paymat cut on my account so please refund in my account. Payment reference id[protected].
Wallet id [protected]
I have called axisbank customer care but she has not good response me. She is name kapilashi.

Thank you

Vijay chauhan

+91 [protected]

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Website: Paytm mobile solutions

My ph.[protected] was given to your Paytm and after all successful steps, I got a receipt which contained a different no [protected]. The sum of Rs. 249 has been debited to my account but the beneficiary is different. Airtel says that they are helpless because it had been done by a third party. This is the first time that I tried Paytm but the result is adverse. I did this from Mysore and shall be thankful if you check it and either refund the cash or adjust it for future payments. In fact I have one more payment to make but hesitate to do it through Paytm.

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Address: 335001

Website: www.consumercomplaints.in

Dear pay tm -
Please help i have paid other mobile number 3000/-... But payment not received his...

Payment deduct in bank account...

But not refund...

Feb 22, 2017

Updated by Vishal Gothwal please help

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Dear sir,

Today just before 2 hours i have recharged rs. 64.00 for my mobile no. [protected]. It was hot shown on the side that it is talk time recharge or sms recharge. I applied for talk time recharge but sms recharge received to me.

Please resolve this issue and either revert in my wallet of provide me talk time recharge with this amount.

Thanks & regards
Govind dosee
Mobile no. [protected]

Feb 22, 2017

Updated by Govind Dosee Paytm Mobile Solutions — Recharging of talk time

1 Review
Go Govind Dosee on Feb 22, 2017 Mark as Resolved

Dear Sir,

Today just before 2 hours i have recharged Rs. 64.00 for my Mobile No. [protected]. It was hot shown on the side that it is talk time recharge or SMS Recharge. I applied for Talk time recharge but SMS Recharge received to me.

Please resolve this issue and either revert in my wallet of provide me talk time recharge with this amount.

Thanks & Regards
Govind Dosee
Mobile No. [protected]

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Address: Chandigarh, Punjab, 160023

Website: paytm

I ordered a wall clock from paytm . but when i opened my package it was not the clock i ordered and is not even working . what do i do ? i paid online through my debit card. i simply want the concerned authorities to either replace the clock or refund my money . i am not satisfied with the order and it is not even working.

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