PayTM Mobile Solutions Complaints & Reviews

My registered no is [protected] and i recharge my wallet on 3rd feb with Rs 500 and used only Rs30 since then. Now when i checked there is no balance in my wallet. Even passbook is not showing any transition of recharge and usage. Pl look into problem and revert

I Had Recharged for my postpaid mobile Vodafone bill
I did not got the recharge done but the balance was deducted from my bank account on 30/1/17
I had complained about the same issue several times in Paytm costumer care but I am not getting the appropriate reply of the same
I wish that my issue will get solved in this
Kindly help the needful n provide me with the appropriate answer In need

I ordered mobile phone Oppo F1S 64 GB Gold on 11th Feb 2017 from PAYTM online site . I got my delivery on 17th feb. Instead of oppo phone, I got delivery of XOLO A500 Clud which is cost worth only 2500 market price. However, I paid 18265 for oppo phone. Worst part is I am trying to reach out to Paytm customer care but there is no option to speak to customer care directly on this issue. I call on no.[protected]. But I am getting only automated response...We are sorry for the inconvienance caused. Will look into the issue. At least there should be an option to speak to customer care directly the way we have for other shopping sites like amazo, myntra etc.
My request is to give my money back asap or give me the delivery with right product ordered (OPPO F1S Gold 64GB) within less time frame.
Details given below:
Order id: [protected]
Merchant name given: KLASS COMMUNI CATION (103649)
39, BHAGAT SINGH ROAD, RASHID MARKET, delhi

Paytm has not been refunded my 1000 rs when i sent so many mails to them but getting same reply as they are just doing copy paste the messsage.This is a total fraud company & very bad support when we sent an email to them. They are sharing a invalid reference number of refund i have sent the detail which i got from bank. Bank saying the reference no is invalid.

Am trying to add money to paytm wallet from my hdfc credit card for which the dues are all clear. But money is not been added gives me error o cannot use this card to add money

Please help at the earliest.

Please note I have added money to paytm wallet earlier using the same card

And Also I have paid the credit card bill and it is cleared.

I confirmed with the hdfc support team that am good to make transactions with the card and suggested to Contact paytm support.

Also note using the same card am able to add money to other e wallets why not paytm?

My paytm account mobile number is : [protected]
I added 2500 rupees ( from HSBC credit card) and then 1000 rupees (from HDFC credit card) on 13th february

Both the bank deducted and I got confirmation SMS about deduction but in PAytm wallet the amounts are not yet added.
And you guys do not have a customer care number where I can talk to any representative.This is last time I am dealing with you.please revert my money or I will go consumer court with proof.

When i raised complained on mail, some random mobile call i received asking to share my bank account's card number details with CVV, expiry, birthday etc. why do Paytm customer agent needs all these details.. do not they have some tracking for failed transaction card details.Such a sucking cheating service paytm is giving? It is serious security hole.I am going court if my 3500 not returned.

My paytm account mobile number is : [protected]
I added 2500 rupees ( from HSBC credit card) and then 1000 rupees (from HDFC credit card) on 13th february to uber's paytm Wallet

Both the bank deducted and I got confirmation SMS about deduction but in PAytm wallet the amounts are not yet added.
And you guys do not have a customer care number where I can talk to any representative.
I have bank statement for both these transactions.If the above 2 amount not returned I will move consumer court.

Sir transection in 500/, 1000.txn id. [protected], [protected] in not show my bilance in show transection is show seccesfull. Please check sir

My below order is showing pending from long time. Money got deducted from my account, but recharge not done.No customer care number also to check.Didn't got any reply from the [protected]@paytm also. Order no: Paytm order no: [protected] 16 Feb '17 4:01 pm Recharge of Recharge of Tata DOCOMO Mobile Order No: [protected]

There was a transaction from account [protected] on 12 th Dec of 500 rs which is not reflected in my Pay tm wallet .My earlier balance of rs 189 approximately too is not seen .Had complained regarding the same.Received mail on 20 th Dec promising to resolve the issue .But till date the amount is not reflected in my wallet .Kindly look into this matter to restore my faith in Paytm.
Thanks.
Tasneem Madraswala.

Respected Sir
i purchased S3 movie tickets on paytm 8/2017 pvq square vijayawada (morning 11am show. But the show was cancelled by some other issue they told me to money can be refunded in 7 days but I don't receive any amount

Dear sir I have booked my ticket for movie and it's nearly about 7 o clock yesterday of jolly LLb in Surat location paytm has not yet refund my cash back it's first time that it created a problem or else I am using this paytm service very frequently. Pls help and refund my amount thanking you.paytm this time will do improper service for customer it's very unpredictable or the service which paytm offers to the customers never an unresponsive

I has been more than 15 days, I've cancelled my order on paytm order no. [protected]. But didn't received refund of rs 4350. They are exploiting customers. No one cares for the Complaints.I don't know how many times I made complaints on their site, but no response from paytm. Worst service I've seen. Please take necessary action and do the needful. I am so frustrated with their service.

Hi My name is apurva kumar singh
My paytm no. Is [protected].
I have cancelled my order but not receive the money back to my account yet.
My order id is [protected].
Paytm is showing that money has been refunded on feb 10.
But i confirmed with the bank, bank told me that they didnt receive any refund from paytm .
I have also complaint more than 5 times to paytm but Everytime time reply from paytm comes that paytm has refunded the money.bank takes time...etc..etc...
I want my money back...
So either Send that money to my paytm wallet or either refund that money again to my bank account as soon as possible.

Hi,

I am Mandeep and on Nov 29, 2016 I booked a return flight ticket using Paytm app. The Air Asia flight ticket which I had booked were for 3 person for Bangalore-Goa on 19 Jan 2017 and return was on 23 Jan 2017 with PNR no: KI3ESW.

Due to the demise of my grandfather I had to cancel trip, so I called the air asia customer care and gave a cancellation request on 17th Jan 2017. I was informed by them that the refund amount of rs. 2937 will be credited to my paytm acount within few day. I noticed that I havent got any confirmation even after 24 hours so I called up air asia customer care again to check with them. They assured me that the cancellation was in progress and on request they provided me with the case id: CAS[protected]DZJV8G

Since I havent got the refund yet I called up air asia again. This time I was given a transaction no:[protected] for the amount transfer and they claim they are done from their side. So I called and mailed Paytm to check with them. I was informed by Paytm that they need a confirmation email, sms or a stamp copy to prove the ticket cancellation. So I called air asia again, this time they said that they cannot provide this confirmation email since this was done by Patym partner, "easemytrip.com"(which I had no idea while booking from patym app). So I called up easemytrip customer care and I am informed that they had no idea of this ticket. They even refused to check with my PNR or my mobile number. Instead they directed me to paytm again saying they are the one who I should get in touch.

So in short my situation is,
Paytm wants confirmation from Air asia. Air asia says easemytrip should give the confirmation. Easemytrip says go to paytm.

I tried calling many times but all my efforts have gone in vain to break this deadlock.

Date of ticket: Nov 29, 2016 (Bangalore-Goa, Goa-Bangalore)
Journey date: 19 Jan 2017 and return on 23 Jan 2017
Cancellation request date: 17 Jan 2017
PNR no: KI3ESW
Air asia case id(for cancellation): CAS[protected]DZJV8G
Air asia transaction id(for rs 2937):[protected]

Please help me resolve the issue and with the refund.

Mandeep
[protected]

Hi,

From 12th Feb, I am facing issue in adding money in paytm wallet using my citi bank credit card. Every time I am getting an error "The card that you tried to use has failed. Please use a different card or payment mode." Also this problem exists only between my citi bank credit card and paytm account. On other places I am able to do transaction successfully from my card. I checked with citi bank customer care on this, they are saying that they are not receiving any transaction record for my all failed transactions. There might be some issue from paytm side only.

Below are the order ID's for my failed transactions on paytm.
Order Id Date
[protected] 12th Feb, 7:03 PM
[protected] 12th Feb, 7:52 PM
[protected] 13th Feb, 10:39 AM
[protected] 13th Feb, 8:41 PM
[protected] 13th Feb, 8:42 PM
[protected] 13th Feb, 9:33 PM
[protected] 13th Feb, 9:54 PM
[protected] 14th Feb, 6:26 PM
[protected] 14th Feb, 6:32 PM

Name: Nitesh Agarwal
Registered Mobile Number: [protected]
Email I'd: agarwal.[protected]@gmail.com
Card number: 4550 38xx xxxx 9533
Bank Name: Citi Bank
Card Type: Rewards Credit Card

I am continuously sending emails to paytm regarding this but everytime they are saying like "We will like to inform you that such measures are taken by us routinely to maintain system integrity and as per internal policies, can not be reversed. Hope you understand."

Daily I 3-4 times I am getting this reply only from paytm team. They are answering my questions neither allowing me to do transaction from my above mentioned card.

Please help on this and provide solution ASAP.

Hi ..

I have sent cash to some wrong person of 1500 rs he is not using the Paytm but i have received the message like if they have not using the Paytm within 48 hrs i will get money back but still i have not yet received any money pls stoop the transaction and return the money to wallet ... Customer id [protected].

... Mistakenly wrong number recharge [protected] instead of [protected] so please back my amount in my paytm wakketor ...Please 16 February date of my recharge..500rs of my recharge and it's not like us immediately over ..i complain aloso on vodafone care but no response from there so u accept my complaint as much as possible if possible then regund my amiunt

Dear Sir,

I was cancelled my e ticket Ticket is cancelled but money is not refund in my paytm money wallet.and status is showing refunded in irctc account now what to do for my money plz help asap/ i tried to call [protected].but no any response on this number.ticket details given below kindly shutout my issue.
PNR No [protected]
Train No./Name:12310 / RJPB RAJDHANI
Transaction ID:[protected]
Date Of Boarding:09-Feb-2017
Cancellation ID:[protected]

Ravi Shankar Chaudhary
[protected]

Sir, my 3 transaction of 5000 on 30 and 31 December 2016 had been cut from my account..I had sent many mails to Paytm but they said only one reply. Contact to your bank..my money had been postponed for 1.5 months..I am waiting for my money..but Paytm had taken my money..my bank said contact to Paytm...I had also given a bank statement ..but that said contact to your bank...Paytm is really fraud site??