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PayTM Mobile Solutions Complaints & Reviews

www.paytm.com

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Updated: Apr 23, 2025

Complaints 20038

Resolved

1742

Unresolved

18296

Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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PayTM Mobile Solutions reviews & complaints page 475

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Address: Gondia, Maharashtra, 441614

Plwase refund my amount... Mistakenly wrong number recharge [protected] instead of [protected] so plwase refund money to bank or paytm wallet...Please 4 February date of my recharge..420rs of my recharge and it's not like us immediately destroy and not only warranty claim ..i complain aloso on vodafone care but no response from there so u accept my complaint as much as possible

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Address: Murshidabad, West Bengal, 742406

My problem about paytm. in the date 19.12.2016 I was done add money Rs. 1500 to my paytm wallet [protected] just using my Bank Of India Debit card. Then my money was deducted from my account but not add in my wallet. After the day my paytm wallet not reach the money and also my Bank of India account. Plz refund my money. otherwise I will going consumer court.

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Address: Sultanpur, Uttar Pradesh, 228001

Website: Consumer complaint

Sir aaj maine recharge kiya avi 16 Feb 18:54pm pe 95 ka [protected] me order I'd [protected] and [protected] me 178 ka rechrge maine order I'd [protected] dono no pe galti se kr diya h mai chahta Hu mere paise refund Ho jaye mera pay tm no h [protected] sir please refund the money

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Address: Mumbai City, Maharashtra, 400009

When transferring 4513 from my paytm wallet asked to log in again when log in suddenly whole amount of above 6000 plus vanished from my account after several complaints I received mail and SMS that cash backed received and added 6800.44 in my wallet#[protected]at feb12 13.21 and within minute in my wallet 6800.44 vanished written withdrawn against dispute-6800.44 on feb12 13.22 immediately transfer money i.e 6800.44 in my account my registered mobile no is [protected] and mail id [protected]@gmail.com

+5 photos

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Address: 560102

Website: www.paytm.com

We had provided our Mobile number to our Patrons for sending their subscriptions, linked to our Bank account.

One Patron remitted Rs. 5, 000 to our account (Transaction ID [protected] dated Feb 12, 2017 from his mobile number [protected] to our mobile number [protected]. This payment did not reach our Bank account, though the amount was deducted from our Patron's Paytm wallet.

Paytm menu does not provide a way to complain on this issue from our side. We have been going in circles through the menu options provided on their Helpline [protected].

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Address: New Delhi, Delhi, 110084

Website: www.paytm.com

I have upgrade my paytm app on my mobile phone, paytm id mobile no is [protected], Vipin Sharma on 15/02/2017. when again login by account i have seen the whole amount found wash out. i talk to paytm customer care on 15/02/2017, they suggested me to delete this app and re install again and then login and inform the custmor care, but I found in same condition. please let me guide the correct procedure on my email id is [protected]@yahoo
or mobile no [protected].

regards

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Address: Kurnool, Andhra Pradesh, 518002

Tried to Booked train ticket using paytm wallet ..money has been cut but ticket not booked.. My Transaction ID: [protected].
Please respond as soon as possible as i need to book my ticket.. I tried to contact as many as i can but non of them could helpd me..please respond as there are only few tickets left to book ..if you refund it ill book my tickct

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S

Suman Bhargava

from Noida, Uttar Pradesh

Feb 16, 2017

I received damaged product please changed my product as soon as possible

Booked train ticket using paytm wallet ..money has been cut but not ticket not booked - Comment #2661583 - Image #0

A

abhikumar

from Bengaluru, Karnataka

Feb 16, 2017

My Mobile no is [protected] on[protected] by mistake i recharged Rs.297 google recharge . so please refund my amount immediately.

Regards

Abhikumar HB
[protected]

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Address: New Delhi, Delhi, 110078

I purchased this product from Paytm and as per company this product was replaceable and refundable. We got damaged product still company is not responding. We have send 3-4 follow up mails.
As per policy refund or cancel request should be maid within 7 days of delivery, we contacted on same day when product was delivered but they are not responding already 3 days has lapsed.

It was expensive product for 35000 they are not replying nor providing any solution. Very bad response no proper customer care where we can talk directly to executive.

Regards,
Abinash

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M

Manoj Kumar Gahlawat

from Antu, Uttar Pradesh

Feb 16, 2017

Good morning sir
sir I'm Manoj Kumar from Gurgaon. Sir I recharge two time from pay tm rs.21&129 and that recharge is success but amount is not recieve.sir I think pay tm is false but why false???? Sir every candidate is link by pay tm and that relation is don't Brock.Pls sir
help me sir

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: Paytm Metro Recharge

I had pursued a recharge of Rs. 100 on 15th of February, 2017 on my Delhi Metro Railway Corporation card bearing number [protected]. The passbook showed the recharge was successful yet i did not recieve the amount on the respective card. Order number was [protected]. I would be highly grateful if the matter is looked upon at the earliest. I am Diptendu Acharjee and my contact number is [protected] and my mail id is acharjee.[protected]@gmail.com. Thank you.

Feb 16, 2017

Updated by Dipzz_Devil I had earlier posted a complaint regarding failed metro card recharge on 16th of feb 2017. During my conversation with the paytm helper, Rs.15000 were deducted, three transactions of 5000 rupees within a space of just 5 minutes. This is completely unacceptable and unprofessional from Paytm's high esteem. I need immediate assistance regarding this grave matter.

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H

Hussain1112

from Bengaluru, Karnataka

Feb 16, 2017

As am having a laptop store in hyderabad.

one of my employee registered his number on paytm and taking store money from customers

how come paytm gives store person to registered his personal number for stores

S

Santoshkumar Yadav

from Mumbai, Maharashtra

Feb 16, 2017

Hi Paytm Team,

from my paytm wallet 250 + amount has been deducted
could you please check why this amount has been deducted.

My paytm number [protected]

Regards,
Santosh

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Address: 335001

Website: PAYTM

I have load money paytm wallet 15000 but not added money deduct the my card plz refunf the money my contact number [protected]

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Website: paytm.om

1. I am to inform you with great sorrow that the amount of my account register on mobile number - [protected] has been washed away by your system since 14 Feb 2017. I have also logged complaints though neither the authorities have contacted me nor the outstanding amount has been credited to my account so far.
2. As such you are once again requested to reconcile your record else I have to initiate legal jurisdiction to claim the hard earned money and the company also created inconvenience to me for last three days.
3. Your response is awaited.

Yours sincerely
Amit Jakhar
Client
Paytm Wallet

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K

Kamalesh b

Jan 7, 2021

This eror occurs while I'll pay my book fees to my college

Ref:_00D28dppr._50028dLm0a:ref - Comment #3784918 - Image #0

R

R. K. Tawri

Mar 7, 2021

My Paytm first game id is block

Ref:_00D28dppr._50028dLm0a:ref - Comment #3808172 - Image #0

A

Aarif5854

Mar 10, 2021

There was a problem

Please try in few minutes if you are facing internet issues. Try Clearing your app data and cache from Phone Settings if you keep seeing this.

RE-CONNECT

Paytm first gaming account number login number [protected]

A

Aarif5854

Mar 11, 2021

Kuchh galat kiya tha isliye Mera account block ho gaya
Ab dobara nahin karunga
Please unblock my account
[protected]

Login issueThere was a problem

Please try in few minutes if you are facing internet issues. Try Clearing your app data and cache from Phone Settings if you keep seeing this.

E

enua

Mar 16, 2021

sir. my SIM card lost market please delete my PAYTM account

Ref:_00D28dppr._50028dLm0a:ref - Comment #3811767 - Image #0

B

BHIMA GANPAT GHUGASE

Mar 18, 2021

Something went wrong with me, so the account is not logged in. Please login.

Ref:_00D28dppr._50028dLm0a:ref - Comment #3812719 - Image #0

A

Ankush8791

Mar 25, 2021

This is to inform that my old no. i.e [protected] is now alotted to someone else but it is currently registered on paytm by my name only ie Ankush Rathi
so i want to change. My no. And the new no. Is [protected] and currently i am not accessible to the old number as it is with some body else
So please help me out in accessing my account
Thanks

M

Mr.Ajit Barnwal

from Bokaro Steel City, Jharkhand

Mar 28, 2021

Dear sir / Mam
This has reference to below mentioned funds which have been transferred through UPI . I, AJIT KUMAR, Certify that I entered the wrong account number while doing the transaction and it has resulted in transfer of funds to another account [protected] actual beneficiary name, having an account no.AJIT KUMAR [protected].

Date of transaction:[protected]
Beneficiary account :- BANK OF INDIA
Beneficiary IFSC code:- BKID0005859
Beneficiary Name :- AJIT KUMAR
Beneficiary a/c no wrongly entered while transaction:- [protected]
correct Beneficiary no :- [protected]
PAYTM WALLET TRANSACTION ID :- [protected]
UPI REFERENCE NO :[protected]
PAYTM CASE NO:[protected]
PAYTM REFERENCE NO :[protected]

Sir, our bank is saying that please get a mail from paytm, we have sent the money from branch wallet to the branch account which is its transaction [protected] id whose case number is[protected] which is the transaction on this date 05/03/2021 Is my EMAIL ID of Bank of India

Tentulia.[protected]@bankofindia.co.in

Ref:_00D28dppr._50028dLm0a:ref - Comment #3816492 - Image #0

Ref:_00D28dppr._50028dLm0a:ref - Comment #3816492 - Image #1

Ref:_00D28dppr._50028dLm0a:ref - Comment #3816492 - Image #2

V

Vipin Rock Qmars

Apr 4, 2021

Dear sir
Next time not issues my paytm first game account please unblocked my account
[protected]

Ref:_00D28dppr._50028dLm0a:ref - Comment #3819103 - Image #0

R

Rathod Shreyansh

Apr 6, 2021

This error occurred when I'll pay my collage fees.

Ref:_00D28dppr._50028dLm0a:ref - Comment #3820016 - Image #0

Ref:_00D28dppr._50028dLm0a:ref - Comment #3820016 - Image #1

Ref:_00D28dppr._50028dLm0a:ref - Comment #3820016 - Image #2

R

Rathod Shreyansh

Apr 6, 2021

This error occurred when I'll pay collage fees.

Ref:_00D28dppr._50028dLm0a:ref - Comment #3820037 - Image #0

Ref:_00D28dppr._50028dLm0a:ref - Comment #3820037 - Image #1

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Address: Mumbai City, Maharashtra

Website: Paytm

I orderd one toy gun by paytm. Its came today while i open n see that was broken already so i want the solution.please give me the right . I call on your help no. But there is no perfect listner or any guide.so pls help me out and give me solution.i hope you will solve my problem.hopefully waiting your reaction. Your cusomer Robin.

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Address: 400709

Website: paytm

I have recharged my Airtel Mobile from your side for Rs.247/- for (28 days 2G) which was available on your side on 15/02/2017
I have not received my charges, then immediately over the telephone I made complaint.

After a 4 hours I called Airtel Customer care, they informed that, they have received the request for Airtel to Airtel free calling not for Recharge of 2G Data .

The technical mistake made by your side, therefore, you are requested to immediately refund my money immediately with information to me .
Thanks
Vikram Seth
[protected]

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Address: Darbhanga, Bihar, 846009

I send my money to bank account thourgh wallet But money is deducted Thourgh Account But status is pending

+1 photos

Feb 16, 2017

Updated by Bittu Dushaad Please solve my problen

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Address: Bagpat, Uttar Pradesh, 250611

My mobile no is [protected] and yesterday I have added 175 rupees in it .. the payment has fitted 2 times from bank that is 175+175 and I received only 175 in my account...So I want my another 175 rupees back

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Address: Gautam Buddh Nagar, Uttar Pradesh

I have cancelled some of my order
Order #[protected] and order #[protected] for which i made payments thru my debit card.
For the refund to bank paytm asked to wait for 7 days but still the amount hasn't been credited to my account or paytm wallet. I have also opened the ticket twice but no action has been taken. They just say that they have refunded the amount to the bank and now its on the bank that how much time they take to transfer the amount to your account. And then when i contacted the bank, the bank said that they haven't recieved any such amount from paytm.
They just keep me on hold while they show refunded as the status in the order details.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: www.paytm.com

Hi,

I used paytm wallet to pay at bigbasket. during transaction my money got deducted from my credit card, but didnt get credited to my paytm wallet nor it reached bigbasket.

I contacted my credit card company and they have provide following details.

We confirm that, the transaction of rs.1, 529.00 was claimed by the m/s.paytmmobilesolutinrwwwpaytminin and
Billed to your card ending 3791 on february 11, 2017. the payment was settled to the merchant vide arn # 74766517042705219736184.
kindly contact the merchant regarding refund of the same.

I am not sure which account was used for paying to big basket. its one of these.
[protected] / [protected]/ [protected].

The above transaction as is not available any of the above accounts.
I didnt find customer care support mail id anywhere also contact us page is not at useful in this case.

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Address: Rangareddy, Andhra Pradesh, 500072

Website: paytm

Dear sir
I have requested paytm to revert the amount sent wrong mobile number.
And after it was sent I called to that number to revert me back money and it was not picked and request made through paytm app to send money which was declined. I am completely helpless as I transferred amount from paytm wallet not from Bank.. No chance of stopping transaction from Bank. Paytm needs to be active and get my money back from that person. No person has right to use the amount which was placed in his account wrongfully. It's illegal.
Paytm need to respond and got t my money back.
I am disappointed as I got no reply yet. It's an issue to be dealt early.
I've transferred 3500 INR to wrong number and I need help ASAP.

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Website: ww.paytm.com

I was trying to place an order online on 27th Jan, 2017 of Rs.715.81.The order did not get through but the payment went through. I Had done the payment on the billdesk gateway of pizza hut through Paytm.(Ref #HPT[protected])
I spoke to Paytm, they said payment went through and it was not in their hand and i need to speak with Billdesk.

On speaking with Bill desk, they said the amount has gone through their end and i will need to speak with Pizzahut.

On speaking with Pizzahut, they said the amount will be refunded in 15 days.Its been almost a month now and i haven't received the amount back.
When i call at Pizzahut they transfer to complaint department and they cut the call. Have really got fed up. My worst experience with Paytm.

Also they called me asking my card details which seems to be fraud since i asked them to take my account or paytm details which they refused.

So i'm complaining for the 2nd time.

Gagan Mittal
Mobile-[protected]

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Address: New Delhi, Delhi, 110052

Website: paytm

My self karishma sharma
I applied to recharge my metro card through paytm
But recharge not credited to metro card and amount deducted from my account its really a cheating with customers who believe on paytm.

Kindly let me revert my amount ₹300
[protected]@gmail.com
Mobile [protected]
Recharge done on metro card 67991967
Order i'd [protected]

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