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PayTM Mobile Solutions Complaints & Reviews

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Updated: Apr 23, 2025
Complaints 20044
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Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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PayTM Mobile Solutions reviews & complaints page 48

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C
CA Nishank Garg
from Gurgaon, Haryana
Jan 28, 2021
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Past one month, i'm try to do the return, but your still not resolving the ticket and closing yours side with out conforming me. I'm very much un happy with this service provided by paytm. I have asked that, please take a proper resolving action. Or else please give the address i'm ready to ship the product to your place, but i'm don't any proper response. Please refund my money, i'm not happy about the product.

Order no. [protected]
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    K
    Knowledge is Everything
    Jan 28, 2021
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    Address: VPO MADLAUDA MANDI, NEAR grain market madlauda Mandi
    Website: Whattsapp

    Hello there I received whattsapp sms from [protected] call me and lost 1lakh14thousands500hundred rupees. Lost money transfer another bank account paytm bank account[protected]IFSC CODE PYTM0123456)AND[protected] IFSC CODE PYTM0123456) SBI CUSTOMER RANG Information I dont even know the transaction and this kind o[censored]nauthorised amount deducted of my bank account and use of my bank account criminal act and co. And who the hell are youto care about me. I want my money back . Don't Dare again to do this
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      V
      Varshabisht
      Jan 26, 2021
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      I have added a certain amount to my paytm wallet. But when i was paying for my electricity bill it didn't paid but displayed a error message. Same thing happened when I was paying at a shop through QR code scan.
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        S
        shubham2412
        from Pandavapura, Karnataka
        Jan 23, 2021
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        I sold my gold to paytm. But now they did not send the money to my account. The transaction is showing pending since 17th December. The customer service is trying to make a fools out of the customers
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          A
          Ashit Chatterjee
          from Kolkata, West Bengal
          Jan 22, 2021
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          Address: Howrah

          I did a payment on 17/01/2021
          payment still not received by the merchantant.
          please refund the amount immediately
          transaction type=bill payment for medicine(SastaSundar)
          payee name= paytm mobile solution
          total amount=Rs.1986
          payment ID=[protected]
          please refund soon
          its urgent.

          Manika Chatterjee
          [protected]
          +1 photos
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          Till now watining for the refund. You are forcing me to complaint at consumer forum.
          Its already 10 days over.
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            T
            Tarun Sarathe
            from Bhopal, Madhya Pradesh
            Jan 22, 2021
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            Address: 2/1, panchmukhi hanuman mandir, choubdarpura, kamla park, 2/1

            I received wrong sized shoes from paytm mall and requested for return but the seller has rejected the return request without even informing me. How can you reject the return, if return request was raised due to wrong fitting of shoes. Did you not read your own replacement policy? Deeply disheartened!!
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              N
              NITHISH KUMAR.S
              Jan 21, 2021
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              Address: tamilnadu

              I payment date on 1912021
              payment still not received
              please make sure payment or refund them immediately
              transaction type=bill paymentsshopping mall
              payee name= paytm mobile solution
              total amount=16, 917.70
              payment ID=[protected]
              please refund soon
              its urgent
              +1 photos
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              Did you received the refund?
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                V
                vijai jain
                from Mumbai, Maharashtra
                Jan 19, 2021
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                I have ordered salted cashew as par description given by seller at paytm mall shopping app for 800 gram weight but I have recd. only 400 gram (2×200 gram) on 16th January instead of 800 gram as seller given in description clearly.
                I have raise a complaint no. 18102717 with full detail on paytm customer care on 17th January but get no response from paytm till today.
                Pls resolve it with paytm and oblige.
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                  A
                  akanksha22
                  from Bengaluru, Karnataka
                  Jan 18, 2021
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                  Resolved

                  I had placed an order on Paytm mall. The delivery was made of a wrong product. Being given wrong product, I tried to return the product but the request for return is being rejected by the seller. I had shown the pics of the box with label while raising ticket for the same, had the product been correctly delivered would not have been suitable for delivery in existing package box. It's been 3 days since I have raised the issue on Twitter to their customer care but only I am getting is assurance to wait for some more time without a definite timeline for resolution.

                  What should I say about their customer care, they mention it 24/7 but despite making so many calls there is no one to pick up the call. Also, even after raising the complaint on App and twitter, the team is not bothered to call me and understand the issue.
                  I want my money back. I have no interest in the worthless product dispatched to me.
                  Jan 20, 2021
                  Complaint marked as Resolved 
                  The return of the wrong product was finally accepted and I have been provided refund for the same.
                  Jan 18, 2021
                  Updated by akanksha22                   I had raised the complain as mentioned below, I am not sure why has this been tagged as resolved. This is not acceptable.

                  The complaint is still unresolved as at the time of posting.

                  Paytm Mobile Solutions — Wrong product delivered and no return accepted for same. Order id ref #[protected]

                  I had placed an order on Paytm mall. The delivery was made of a wrong product. Being given wrong product, I tried to return the product but the request for return is being rejected by the seller. I had shown the pics of the box with label while raising ticket for the same, had the product been correctly delivered would not have been suitable for delivery in existing package box. It's been 3 days since I have raised the issue on Twitter to their customer care but only I am getting is assurance to wait for some more time without a definite timeline for resolution.

                  What should I say about their customer care, they mention it 24/7 but despite making so many calls there is no one to pick up the call. Also, even after raising the complaint on App and twitter, the team is not bothered to call me and understand the issue.
                  I want my money back. I have no interest in the worthless product dispatched to me.
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                    S
                    sanjay1691
                    from Mumbai, Maharashtra
                    Jan 16, 2021
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                    I recently bought a DSLR Lens (Order No. [protected]) while buying it was showing that the return policy was applicable and I bought the same. Once the lens was delivered of Canon brand, the packaging was not proper and no authenticity seal was there and the lens was not a fit to the camera as well, to which when I raised the complaint the same day in the night, till that time return policy was seen applicable. By the time in the morning when I registered the issue again on Paytm support through app, just after that the return policy for my order was changed. This raised the alarm and I can definitely say from the order of events. Have been calling Customer Care, adding concerns on the Paytm portal, no followup or support has been received properly. I would request the team to proactively look into this and support me. It's really saddening that the sellers onboarded are playing with customer sentiments and delivering suboptimal products and committing a fraud.
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                      F
                      Firoj Nadaf
                      from Mumbai, Maharashtra
                      Jan 16, 2021
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                      Address: pune

                      On 16 Nov 2020, I 'Firoj Nadaf' did Payment Of 1200/- Towards Purchasing Of Borosil Bowls. However My Order Was Not Placed At Borosil And Unfortunately This Payment Was Transferred To Paytm Through My Bank Account. This Payment Was Done At Paytm E Commerce (Reference OID: [protected], UPI Transaction ID:[protected], Transaction Date: 16 Nov 2020, 11:17, Refer Attachment). I Had Raised Query At Paytm And basis on their Response, I Have Been Contacting Paytm Helpline Number[protected], But No Response Received On UPI Helpline Port Even After Providing Reference ID & UPI ID. Here I Am Requesting To Refund My 1200/- Amount To My Bank Account Else On Paytm Wallet.
                      Expecting Support To Resolve This Issue.
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                        S
                        sayantan10354
                        from Guwahati, Assam
                        Jan 15, 2021
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                        Amazon has issued my refund money but still not credited to my bank account . U can find the details in the photo attached
                        +1 photos
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                          S
                          SAM DONTHAMALLA
                          from Bengaluru, Karnataka
                          Jan 13, 2021
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                          I've applied for IB ACIO and first I paid 500 and transaction failed but the money debited, again I paid 500 and successful but the money not added to my bank which I paid earlier.
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                            P
                            [email protected]
                            Jan 10, 2021
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                            Address: Singur,Hooghly

                            Please note Prepaid recharge of Mobile no.[protected] was done on 6/01/2021.RS.555 was deducted against recharge but it did not come up as prepaid balance,
                            so recharge remained unsuccesful. It's been 4 days and i couldnot get my refund yet.

                            Proof of payment and details are as below:-

                            You have made an online payment of INR 555.0 towards PAYTM MOBILE SOLUTION from your Account XX261 on Jan 06, 2021 at 15:30 hours. The Transaction ID is [protected].

                            Mode of Payment:-Net banking
                            Account no.[protected]
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                              P
                              Poonam Sachan
                              from Delhi, Delhi
                              Jan 10, 2021
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                              Sir /madam I request to cancel the burglary home insuranc on Paytm for rs. 2 lac which I bought mistakenly.
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                                J
                                Jadeshma
                                Jan 7, 2021
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                                Address: Star Health And Allied Insurance Company Ltd. No.1, New Tank Street, Valluvar Kottam High Rd, Nungambakkam, Chennai, Tamil Nadu 600034

                                I am a policy holder of Star heath for the last few years . My last policy number is P 231115/01/2020/012981. For the next renewal, on 04th Jan 2021 I made an online payment with my ICICI account on the link provided by Star health . Payment was successful from ICICI bank side but failed to Star health and got stuck with the payment gateway of Star Health, which is the Paytm Mobile solution . As a proof I am attaching herewith screen shot of my account and the confirmation email got from ICICI Bank . I request you to resolve this matter and credit the sum to my ICICI account, from which it was debited .

                                Regards...Jaideep ( Mob : [protected])
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                                  N
                                  Nerutiya Jumani
                                  from Powai, Maharashtra
                                  Jan 7, 2021
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                                  I've transferred a fee amount through my college portal from my bank than that amount got debited from my account but not credited to my college fees.
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                                    A
                                    ankush daga1986
                                    from Delhi, Delhi
                                    Jan 6, 2021
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                                    On[protected]at around 14:30 hrs I was making a payment of Rs 69963.32 Insurance policy ofAditya Birla Sun Life Insurance using SBI debit card (Master) through Paytm. But transaction was failed as per message displayed on screen but at the same time Rs 50000 got deducted from my bank account. Even transaction history of Paytm shows failed transaction of Rs 69963.32.
                                    Please reverse this transaction and credit my account with 50000.
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                                      S
                                      Santhi Sweety
                                      from Delhi, Delhi
                                      Jan 6, 2021
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                                      Hi sir yesterday i have received one coupon that i won 10 lakhs lucky draw and they are asking me to send paytm number or bank account number to deposit winning money. Is it genuie or fake.
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                                        M
                                        Moha4116
                                        Jan 5, 2021
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                                        I had paid 3 Electricity Bills Amounting as 2, 520, 2, 230, 1, 520 .= 6, 270 on 2 Jan 2021 & due date of payment was 5 Jan 2021 Still after their given maximum time of 3 days it has not reflected in Mahavitran Electricity .
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