PayTM Mobile Solutions Complaints & Reviews

Hey, my money deducted from my paytm account it was 990rs for dispute or some kind of thing like that I don't know why it happened to me and I was not notified also about the deduction of money and I want my money back.I several times tried to contact the costumer care for the refund of my money but nothing came from their side. Please kindly help

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It was a very pathetic experience shopping with paytm. They have delivered wrong product and denied to take return. I had raised for return on 19th feb. Now its showing return cancelled.
Contact number : [protected]
Order number : [protected]

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Hello, my name is sachin, i canceled an order i made of red tape black hoodie i ordered from paytm mall. On 28th jan I placed the order and canceled it because I didn't approve the courier service which was assigned to deliver it. So as per the paytm the order is already refunded, but its been 4 days i have not received any amount. I complained to paytm customer care through their contact us section many times, but no any response or resolution, hence i am complaining it here now. The order details are as below-

Order No. [protected]
28 January 2021 8:28 pm

Order Total - 1109 rs
Total Cashback - 89 rs

Feb 8, 2021

Complaint marked as Resolved

They did not address the issue earlier, but the refund was received after a delay.

Feb 01, 2021

Updated by sachin772 And also most importantly, no any customer care number of paytm mall actually works, they have hindered everyone from making complaints.

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Address: Nalini Ranjan Avenue Basantalla Saha road, New Alipore, Kolkatta-700053

I Nanaiah A.J, received Scratch and Win Contest coupon through post/courier which stats that i ve won 10 lacs rupees and a letter stating that dont call the customer service number and given a helpline number "[protected]". I have to raise a complaint regarding this fraud company that how my personal details are going to this unwanted fraud companies.

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Past one month, i'm try to do the return, but your still not resolving the ticket and closing yours side with out conforming me. I'm very much un happy with this service provided by paytm. I have asked that, please take a proper resolving action. Or else please give the address i'm ready to ship the product to your place, but i'm don't any proper response. Please refund my money, i'm not happy about the product.

Order no. [protected]

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Address: VPO MADLAUDA MANDI, NEAR grain market madlauda Mandi

Website: Whattsapp

Hello there I received whattsapp sms from [protected] call me and lost 1lakh14thousands500hundred rupees. Lost money transfer another bank account paytm bank account[protected]IFSC CODE PYTM0123456)AND[protected] IFSC CODE PYTM0123456) SBI CUSTOMER RANG Information I dont even know the transaction and this kind o[censored]nauthorised amount deducted of my bank account and use of my bank account criminal act and co. And who the hell are youto care about me. I want my money back . Don't Dare again to do this

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I have added a certain amount to my paytm wallet. But when i was paying for my electricity bill it didn't paid but displayed a error message. Same thing happened when I was paying at a shop through QR code scan.

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I sold my gold to paytm. But now they did not send the money to my account. The transaction is showing pending since 17th December. The customer service is trying to make a fools out of the customers

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Address: Howrah

I did a payment on 17/01/2021
payment still not received by the merchantant.
please refund the amount immediately
transaction type=bill payment for medicine(SastaSundar)
payee name= paytm mobile solution
total amount=Rs.1986
payment ID=[protected]
please refund soon
its urgent.

Manika Chatterjee
[protected]

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A

Ashit Chatterjee

from Kolkata, West Bengal

Jan 27, 2021

Till now watining for the refund. You are forcing me to complaint at consumer forum.
Its already 10 days over.

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Address: 2/1, panchmukhi hanuman mandir, choubdarpura, kamla park, 2/1

I received wrong sized shoes from paytm mall and requested for return but the seller has rejected the return request without even informing me. How can you reject the return, if return request was raised due to wrong fitting of shoes. Did you not read your own replacement policy? Deeply disheartened!!

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Address: tamilnadu

I payment date on 1912021
payment still not received
please make sure payment or refund them immediately
transaction type=bill paymentsshopping mall
payee name= paytm mobile solution
total amount=16, 917.70
payment ID=[protected]
please refund soon
its urgent

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A

Ashit Chatterjee

from Kolkata, West Bengal

Jan 22, 2021

Did you received the refund?

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I have ordered salted cashew as par description given by seller at paytm mall shopping app for 800 gram weight but I have recd. only 400 gram (2×200 gram) on 16th January instead of 800 gram as seller given in description clearly.
I have raise a complaint no. 18102717 with full detail on paytm customer care on 17th January but get no response from paytm till today.
Pls resolve it with paytm and oblige.

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I had placed an order on Paytm mall. The delivery was made of a wrong product. Being given wrong product, I tried to return the product but the request for return is being rejected by the seller. I had shown the pics of the box with label while raising ticket for the same, had the product been correctly delivered would not have been suitable for delivery in existing package box. It's been 3 days since I have raised the issue on Twitter to their customer care but only I am getting is assurance to wait for some more time without a definite timeline for resolution.

What should I say about their customer care, they mention it 24/7 but despite making so many calls there is no one to pick up the call. Also, even after raising the complaint on App and twitter, the team is not bothered to call me and understand the issue.
I want my money back. I have no interest in the worthless product dispatched to me.

Jan 20, 2021

Complaint marked as Resolved

The return of the wrong product was finally accepted and I have been provided refund for the same.

Jan 18, 2021

Updated by akanksha22 I had raised the complain as mentioned below, I am not sure why has this been tagged as resolved. This is not acceptable.

The complaint is still unresolved as at the time of posting.

Paytm Mobile Solutions — Wrong product delivered and no return accepted for same. Order id ref #[protected]

I had placed an order on Paytm mall. The delivery was made of a wrong product. Being given wrong product, I tried to return the product but the request for return is being rejected by the seller. I had shown the pics of the box with label while raising ticket for the same, had the product been correctly delivered would not have been suitable for delivery in existing package box. It's been 3 days since I have raised the issue on Twitter to their customer care but only I am getting is assurance to wait for some more time without a definite timeline for resolution.

What should I say about their customer care, they mention it 24/7 but despite making so many calls there is no one to pick up the call. Also, even after raising the complaint on App and twitter, the team is not bothered to call me and understand the issue.
I want my money back. I have no interest in the worthless product dispatched to me.

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I recently bought a DSLR Lens (Order No. [protected]) while buying it was showing that the return policy was applicable and I bought the same. Once the lens was delivered of Canon brand, the packaging was not proper and no authenticity seal was there and the lens was not a fit to the camera as well, to which when I raised the complaint the same day in the night, till that time return policy was seen applicable. By the time in the morning when I registered the issue again on Paytm support through app, just after that the return policy for my order was changed. This raised the alarm and I can definitely say from the order of events. Have been calling Customer Care, adding concerns on the Paytm portal, no followup or support has been received properly. I would request the team to proactively look into this and support me. It's really saddening that the sellers onboarded are playing with customer sentiments and delivering suboptimal products and committing a fraud.

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Address: pune

On 16 Nov 2020, I 'Firoj Nadaf' did Payment Of 1200/- Towards Purchasing Of Borosil Bowls. However My Order Was Not Placed At Borosil And Unfortunately This Payment Was Transferred To Paytm Through My Bank Account. This Payment Was Done At Paytm E Commerce (Reference OID: [protected], UPI Transaction ID:[protected], Transaction Date: 16 Nov 2020, 11:17, Refer Attachment). I Had Raised Query At Paytm And basis on their Response, I Have Been Contacting Paytm Helpline Number[protected], But No Response Received On UPI Helpline Port Even After Providing Reference ID & UPI ID. Here I Am Requesting To Refund My 1200/- Amount To My Bank Account Else On Paytm Wallet.
Expecting Support To Resolve This Issue.

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Amazon has issued my refund money but still not credited to my bank account . U can find the details in the photo attached

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I've applied for IB ACIO and first I paid 500 and transaction failed but the money debited, again I paid 500 and successful but the money not added to my bank which I paid earlier.

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Address: Singur,Hooghly

Please note Prepaid recharge of Mobile no.[protected] was done on 6/01/2021.RS.555 was deducted against recharge but it did not come up as prepaid balance,
so recharge remained unsuccesful. It's been 4 days and i couldnot get my refund yet.

Proof of payment and details are as below:-

You have made an online payment of INR 555.0 towards PAYTM MOBILE SOLUTION from your Account XX261 on Jan 06, 2021 at 15:30 hours. The Transaction ID is [protected].

Mode of Payment:-Net banking
Account no.[protected]

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Sir /madam I request to cancel the burglary home insuranc on Paytm for rs. 2 lac which I bought mistakenly.

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Address: Star Health And Allied Insurance Company Ltd. No.1, New Tank Street, Valluvar Kottam High Rd, Nungambakkam, Chennai, Tamil Nadu 600034

I am a policy holder of Star heath for the last few years . My last policy number is P 231115/01/2020/012981. For the next renewal, on 04th Jan 2021 I made an online payment with my ICICI account on the link provided by Star health . Payment was successful from ICICI bank side but failed to Star health and got stuck with the payment gateway of Star Health, which is the Paytm Mobile solution . As a proof I am attaching herewith screen shot of my account and the confirmation email got from ICICI Bank . I request you to resolve this matter and credit the sum to my ICICI account, from which it was debited .

Regards...Jaideep ( Mob : [protected])

PayTM Mobile Solutions Complaints & Reviews

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PayTM Mobile Solutions reviews & complaints page 48

Money without concern deducted

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Delivered wrong product and cancelled return

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They are not refunding

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Scratch and Win Contest coupon received

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Product return pickup ticket not closed

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Unauthorised payment deduction

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Not able to pay through paytm wallet

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Gold Fraud

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Paytm Mobile Solutions Payment not received by merchantant

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Shoes

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Payment not received by merchant

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My order id 12598986996 dtd 11th January

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Wrong product delivered and no return accepted for same

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Canon DSLR Lens

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Payment was not refunded, which was accidentally transferred to Paytm E commerce

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Refund initiated by Amazon but not credited to my account

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Amount debited but not added to bank

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Unsuccessful mobile recharge,no refund of money

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Cancellation of burglary home insurance on Paytm.

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Payment got stuck with Paytm mobile solution for star health policy P 231115/01/2020/0129814 from my ICICI account

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