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PayTM Mobile Solutions Complaints & Reviews

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Updated: Oct 17, 2025
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Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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PayTM Mobile Solutions reviews & complaints page 491

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S
Sanket Sheth
from Surat, Gujarat
Jan 31, 2017
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Address: 395009
Website: www.paytm.com

Hi,
On dtd 19/1/17 almost @ 2:00pm my paytm wallet was used by unauthorized person. Just a day back I add 1000 Rs into my wallet and 27 Rs was balance. Thus total 1027 Rs were new balance as on 19/1/17 morning.
Then @ 2pm there was a transaction made of 1027 (exactly the total balance of my wallet) through my wallet which wasn't done by me.
I want the solution on this and want my wallet refilled with the same amount.
I have already register my complaint through paytm call center & they had told it will be cleared in 48 hrs. It now more than a week but not got any revert.
If this is not reverted and sorted out I will book a complain in police cyber dept and also to the media.

Expecting my wallet refilled in 24 hrs.

Regards,
Advocate Sanket Sheth
[protected]
[protected]
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OTP not come in my mobile number I tried many time then you say .you have reached OTP limit we tried at list one weak but OTP not received
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    P
    Prody123
    from Bangalore, Karnataka
    Jan 31, 2017
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    Address: 560043
    Website: paytm.com

    Recharged my Tata DoCoMo phone with Rs. 200/- on 13th December 2016. It was mentioned on PayTM's website that I will get full talktime yet I received a talktime of Rs. 170/- only. I have written to them many times but they are directing me to the operator. The operator says that they will not give full talktime if the recharge is not done from their own website. I have paid the money to PayTM since PayTM promised full talktime on their website. Now PayTM is trying to run away from their responsibility. Today is 31st January 2017 and there has been no resolution yet.
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    OTP not come in my mobile number I tried many time then you say .you have reached OTP limit we tried at list one weak but OTP not received
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    I am unable to send money from wallet to bank account pls fix it
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      N
      Nav Ratan Tak
      from Jammu, Jammu and Kashmir
      Jan 31, 2017
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      Address: Jaipur, Rajasthan

      There were two Paytm wallets in my name one with Uber taxi and OTHER related to my mobile phone app. I recharged my later wallet with Rs.1200/- and used BSNL mobiles through Recharged of Rs.290/- and 510/- wherein a MASSAGE received wherein a mobile operator referece No.[protected] received. However, there was balance in mythis later Paytm wallet was appoximately 423/- which is yet not traceable. My Uber taxi related wallet is active and traceable. Please help me in tracing my this wallet balance or merge it with my balance o[censored]ber taxi related wallet.

      NAV RATAN TAK([protected])
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        G
        Gajendra Kshirsagar
        from Mumbai, Maharashtra
        Jan 31, 2017
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        Address: Mumbai City, Maharashtra

        I made a bill pay the amount of 464 because i sav the idia lostpaid bill recharge is make certain many tranation in the website of payTm but auecessful amount 464 in 4 th time dedauted form my bank account on25th jan 2017 to 30 jan 2017 which i am got to get it bank from their end
        The transation codes are as follous
        1 =[protected]
        2=[protected]
        3=[protected]
        4=[protected]
        View replies
        I recharge my Delhi metro card on 28/01/2017. However, my account get debited with R's.200 but metro card did not get recharged.
        Reply
        Very slow app
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        Ihad try make payment of flipkart order no 0d[protected] by paytm, but flikart do not the accpet payment, but my wallet not come back in wallet.
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          V
          v.ratnawat
          from Gurgaon, Haryana
          Jan 31, 2017
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          Address: Gautam Buddh Nagar, Uttar Pradesh, 10014
          Website: www.paytm.com

          I made a recharge with the amount of 147.00 because i saw the offer which said if i am using a 4g headset and sim i'll get 1 gb data and i am using a i phone 6s with 4g sim card but didn't get the data and then talked with vodafone they said they make me fool they are not responsible for that so resolve this problem asap.

          regards
          Vishal
          [protected]
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            S
            Sukhvinder Singh Kala
            from Delhi, Delhi
            Jan 31, 2017
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            Address: Kaithal, Haryana, 136117

            Respected sir /madam,

            I tried to add 7300 rupees in my paytm wallet on 21 /01 /2017 but it showed failed. I try two times. But money deduction from my account[protected] two times. Paytm clear refused that they not get any money but money deduction from my account my mobile number [protected]
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              S
              Shailey
              from Delhi, Delhi
              Jan 31, 2017
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              Hi Team,

              For your immediate action - My father received a fraud call asking for card and aadhar details to link his aadhar card number with bank account. Account got debited with 35000INR with transactions being done to different wallets. Please help me and revert this transaction done to PayTM with POS[protected]. I logged the complaint on your helpline number too but i am afraid about the slow response.
              Please help me to get my father's hard earned money back.
              Connect to me on my mail id for any required input : [protected]@gmail.com
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                A
                arunksmpanda
                from Bengaluru, Karnataka
                Jan 31, 2017
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                Address: Khordha, Odisha, 751007

                Hello, I have requested to update my phone number to my Paytm account under the email - "[protected]@gmail.com".
                Each time they keep asking me the same detail of providing the new phone number and copy of my transaction email along with my bank transaction copy.
                Even after providing the same detail over and over again, I continue to be stuck with NO resolution or help from the customer service.
                The problem with customer service is they keep sending me different ticket reference numbers and ask me the same information which I have already provided each time by email.
                The ticket ref numbers are as below -
                [protected]th Jan
                [protected] Jan
                [protected] Jan
                Please help me get my phone number updated
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                  G
                  gjnn
                  from Shrigonda, Maharashtra
                  Jan 30, 2017
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                  My no. Is [protected]I.. have transferred 5000rs ...my reference id is 00428555...but shown successfully transferred first and deducted money from wallet...but didnt received to payees wallet..and also didnt received yet to my wallet...i have transferred it at 24th janeaury...till not received in my wallet or transfered...plzz solve this issue as soon as possible
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                    R
                    reenia
                    from Kolkata, West Bengal
                    Jan 30, 2017
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                    Address: Gautam Buddh Nagar, Uttar Pradesh, 700047
                    Website: www. paytm.com

                    Hi,

                    This is Reenia Paul Choudhury, I had tried to make certain online transactions in the website of Clovia through PayTM. But unfortunately the transaction was not successful and an amount of Rs. 574 got deducted twice from my bank account on 22nd Jan '17, for which I am yet to get it back from their end.

                    The transaction codes are as follows:

                    - POS [protected] (txn #[protected]
                    - POS [protected] (tnx#[protected]

                    I had also mailed them, but they didnt even reply to that nor transferred the amount of Rs. 1148 back in my bank account.

                    Please do something about it. I want my money back immediately.
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                      R
                      revalavijay
                      from Vijayawada, Andhra Pradesh
                      Jan 30, 2017
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                      Address: Prakasam, Andhra Pradesh, 523001
                      Website: [email protected]

                      Haii sir my paytam wallet my money return to bank but my money not credit my account last December 27 and 2016 money 7000 but not credit my account i have order id and transaction Id but they no use i want my money and my money i want it is very important and it's so long ago I call coustmer care but their no use i want money my account not credit money 7000
                      Jan 30, 2017
                      Updated by revalavijay                       My mail raj.[protected]@gmail.com
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                        K
                        Kritee Pandey
                        from Delhi, Delhi
                        Jan 30, 2017
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                        Address: Gurgaon, Haryana, 122001
                        Website: paytm.com

                        Registered mobile no [protected]
                        Order No :[protected] (POS #329984)
                        Order Value :200

                        Order No :POS #811357
                        Order Value :200

                        Order No: POS #988036
                        Order Value: 500

                        Amount has been deducted from my account but transaction values haven't been credited to my wallet.
                        Please find attached account statement for your reference.

                        I am mailing you the same thing again and again but there's no action.
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                          P
                          patilvaibhav
                          from Mumbai, Maharashtra
                          Jan 30, 2017
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                          Address: Thane, Maharashtra, 400604
                          Website: patym

                          My order number is [protected] and payment 650 rs deducted for online electricity recharge on my consumer number is[protected].
                          above mention payment deducted on 11.01.2017.
                          almost 20 days completed.
                          so please do the needful
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                            0
                            000Ravi Kumar Singh
                            Jan 30, 2017
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                            Address: Patna, Bihar, 800020

                            My transaction was failed but in two transactions one of INR 50 and another INR 100 debited my account but my paytm wallet is not credited and after the promise to refund all my money by Paytm there is no any response to solve this case ...
                            It's too bad and dishonesty about customer because they think there is no any help desk for customer in this democracy...
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                              romil pipara
                              from Coimbatore, Tamil Nadu
                              Jan 30, 2017
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                              Address: Ahmedabad, Gujarat, 382213

                              My money rs 10000 is diducted from paytm account on 28 dec 2016 but still my money is not credited in my bank account. my paytm order id is [protected] and bank refrence no. is 30001263636363157179965. money was diducted on 28 december 2016 but still not credited in my bank account. my bank account is in changodar branch ( ahmedabad) idbi bank. my account no. is [protected]. please help me. otherwise i ll sue on paytm.
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                                K
                                kantilal solanki
                                from Udaipur, Rajasthan
                                Jan 30, 2017
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                                Address: 343040

                                Pease resend my out standing balance immiately in my account i waiting since 8 days my balance of rs.3700 is shown in my paytm account is 00 why please send immiately to my account otherwise I complaint to next higher authority kindly send no. of tour higher authority
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                                  S
                                  shubham semwal
                                  from Ernakulam, Kerala
                                  Jan 30, 2017
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                                  Address: Gautam Buddh Nagar, Uttar Pradesh, 600087
                                  Website: paytm.com

                                  I have been contacting paytm service center to change my number as my number has been allotted to a stranger by airtel. i contacted paytm but i didnt got a single reply through an email . they just say to send us the last 3 transaction screenshot of that paytm account and the new mobile number, but i have sended this requirement to paytm but they are not replying me. I sended them the last 3 transaction copy as well as the new mobile number but they dont reply. in my paytm account there is more than 500rs so i need to get it back but i cannot get it back
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                                    A
                                    Aiyanna Aiyu Machimanda
                                    Jan 30, 2017
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                                    Address: 560032
                                    Website: Paytm.com

                                    On 30/01/2017 i did videocon d2h recharge of rs 275. Paytm has debited from my bank account 275 Rs twice. But actual recharge was done only once.
                                    I have checked the bank statement, i see the amount of rs 275 has been debited twice, also checked the videocon d2h outstanding balance. It shows only 275.
                                    Also my paytm wallet balance is showing 0 even after a failed transaction to the DTH service.
                                    View replies
                                    Dear Customer,

                                    Please share your Customer ID, Complaint No. or Contact number with us, so we can get in touch with you and assist you at priority.

                                    Warm Regards,
                                    Videocon d2h Team
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                                      Lalit Sarswat
                                      from Bikaner, Rajasthan
                                      Jan 30, 2017
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                                      Address: Bikaner, Rajasthan, 334001
                                      Website: NO

                                      Hello Sir,
                                      Mera Name Lalit Ha Mein Bikaner Ka Rahne Wala Hu, Sir Mera Paytm Account Block Ho Gaya Ha, Sir Aapse Request Ha Ki Aap Meri Help
                                      Kre, Plz Help Me Sir...

                                      Name - Lalit sarswat
                                      Mob.-[protected]/[protected]
                                      E-mail id- [protected]@gmail.com
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                                        S
                                        Shah Golu
                                        from Mundi, Madhya Pradesh
                                        Jan 30, 2017
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                                        Address: Indore, Madhya Pradesh, 452002
                                        Website: paytm.custumercare.com

                                        Maine Jo dress order kiya th vo colour ka dress nhi Mila Maine red. Colour ka dress order kiya th but green Mila plz help.me sir
                                        Jan 30, 2017
                                        Updated by Shah Golu                                         Plz help me sir
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