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PayTM Mobile Solutions Complaints & Reviews

www.paytm.com

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Updated: Apr 23, 2025

Complaints 20038

Resolved

1742

Unresolved

18296

Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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PayTM Mobile Solutions reviews & complaints page 495

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Address: Ludhiana, Punjab, 141007

Dear sir/mam
today i use paytm for prepaid recharge but my paytm balance low i transfer balance my bank a/c to paytm wallet but my bank a/c debit but paytm wallet not credit please reverse my amount or credit my paytm wallet as soon as possible please check ur paytm wallet suspense account and credit my paytm waalet transaction id - c[protected]
my mobie number [protected]

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Website: www.paytm.com

I have deposited rs.2000/- on 23/11/16 in paytm wallet, transaction details from my account of Icici bank to one 97 communication([protected]/0)
2.05/12/16-([protected]/0)-2000/- 3.10/12/16-IIN/Paytm-5000/-( mobil/[protected]).
present balance of Rs.3000/-, but the company is said there is no amount left as on today, without giving any statement.

Jan 27, 2017

Updated by Subhashis Chakraborty no response from the company

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Address: 440016

On 23.08.2016 purchase a laptop from paytm amount is rs.22329/- the amount is already paid by me on same day .
Amount settlement no. from kotak bank is 098855. but on 25.01.2017 again rs. 22329/- deduct from my credit card.

Please help me

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Address: 1

I have paid bsnl bill but it shows successful but bill is still not bot paid more than 3 days happen plz help me
My contact nd registered no is [protected]

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Address: 380015

Website: PAYTM

On[protected], I did transaction of 1264.24 RS using Paytm but due to insufficient paytm account balance I have used ICICI credit card to pay bill . This transaction not done successfully. I have called to ICICI bank regarding this problem they replied me that Paytm has claimed 1267 Rs So they can not help me out but ICICI bank support guy given me auth no : 568602 which Paytm has claimed.I already spent two month to get back my money but paytm not given me to till date.

Please find attached details of my credit card that have proof paytm claimed money from ICICI bank

+1 photos

Jan 31, 2017

Complaint marked as Resolved

Hey, Thank you for providing me 1264.24, the money which has been outstanding. Though you are provided my money, the three month have been very tedious. I have gone through serious monetary deficit. I didn’t had money to pay bills recharge my mobile and pay to various vendors and this has been due to the delay in your refund so I would request you to compensation. Hope to see faster processing this time.

Jan 31, 2017

Updated by keyur 7379 Hey,

Thank you for providing me 1264.24, the money which has been outstanding.

Though you are provided my money, the three month have been very tedious. I have gone through serious monetary deficit. I didn’t had money to pay bills recharge my mobile and pay to various vendors and this has been due to the delay in your refund so I would request you to compensation.

Hope to see faster processing this time.

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Address: Mahendragarh, Haryana, 123001

Website: paytm.com

Respected Paytm Team,
I M put 2 order [protected] (Sony Home Theater) and [protected] (Vivo V5 Mobile). Respected team in order no [protected] i m receiving wrong product and same time i m share video on mail.
In second Order [protected] i m receive faulty (Mic Not Working) product and also inform same day when i m cheeked this mobile.
Dear Paytm Team i m many time send Email on your care id also in CC Mr. Vijay Shanker Ji. But still i m not receive any call or mail from you that regarding return. So i m kindly request you please team cont. me on [protected] or mail [protected]@gmail.com.

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Address: Mumbai City, Maharashtra

Website: Paytm mobile solutions pvt limited

Hi Team,

A fraud acted as bank agent and got my details and made a transaction of Rs 20000 at paytm mobile solutions on 25/0/2017 at 12.24 PM through SBI Credit card . I contacted bank customer care immediately after knowing it is fraudulent call. they said request is pending for merchant authorization. through paytm customer care options i registred a complaint, got a msg sayitn ur complaint registered. but no action was taken by them and it is authorized. I Kindly request you to Refund the amount back to the bank. Awaiting for your reply.

Thank you in advance.Hope you will consider my request and do the needful.

+1 photos

Jan 27, 2017

Updated by JRM 25/01/2017

Feb 09, 2017

Updated by JRM Transaction id from SBI is:089464. In previous mail it is wrongly updated.
Kindly reply and do needful.

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Address: 411041

Paid for OrderPaytm Order #[protected]Paytm Cash Txn ID [protected]-01-22 07:44:13 PM

I did this recharge, but it got failed initally and money was credited in paytm wallted. So i did same recharge from Idea portal immedietly.
But Now it is showing successfully on paytm and amount is deducted for the same recharge which is false.

I want my money back as it was paytm system mistake. And it was false trasaction.
Please refund my money as early as possible and stop doing such false transactions hence forthe.

Waiting for revert...!

Thank You,
Bhujang Bhagas
+91 [protected]

Jan 27, 2017

Updated by BHUJANG LAXMANRAO BHAGAS What the hell is happening...once i put complain here i got call paytm asking my Bank details such as Debit card number etc...though i told them that i did transaction using netbanking...then why they need my card details.
Also I got whole lot off call more that 4-5 calls waiting after this..

I am not getting what the hell is happening...

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: paytm.com/grievance-policy

Hi,

Almost 9 days over but no resolution till now from paytm team. I had tried a lot to connect with paytm team but not still not clarity from paytm team.

I had ordered Nikon DSLR and i have received the wrong product(some cups & other small gift items in box).

When i had opened this is was shocking the box is having very tiny some other products although the invoice pasted on box was having correct info. about product.

The box itself is an ordinary packaging corrugated box(not nikon's packaging).

I am a regular customer for Paytm, but haven't received such issue in past. Since i got the parcel i am continuously trying to connect with paytm but there is no option on IVR to connect with customer care officer.

Please go through attached pics for reference & do the needful asap as this is very unpleasant to have such experience..

With Regards,
Dharmender

+3 photos

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Address: 560068

Website: paytm.com

I used to make payments on Paytm usually and suddenly today the app asked for the password which I have not given anytime to the Paytm app...

And I got struck as I dint have any money or credit card with me on the shop which was accepting credit card and I had eaten the food from that shop/hotel.

This happened in the restaurant : chettayees BTM, bangalore.

You may check with the shop owners... poor guy me without any solid cash in my hand have to say I will comeback with cash from ATM and pay you and I had to walk around 1 kilo meter to get the ATM having money and to come back and pay to the restaurant ...

Why did the Paytm block my e-wallet when i had enough balance.. still you can chek the balance at this time its more than 1000 Rs, i am going to payit off for some shops and will get rid of this Fkucing PayTM

I have spend more than 15K- 30K in paytm .. not just bluffing..

Jan 27, 2017

Updated by Arun U And there is no option to call these MFs [ My Frnds I mean ]

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Address: New Delhi, Delhi

I tried to shop twice on dtd 21/01/2017 at 21.08hrs frm i little app & made payment via Paytm wallet for d purchase of dine vouchers & payment for d same been deduted from my debit card bt d'nt got my vouchers & recived a msg frm paytm side that my bank jst confirmed a succesful payment of Rs 974 /- twice on Paytm against order id's[protected] &[protected] & "ll refund my money incase the order is cancelled bt as of now its been more than 5 days the amount is yet nt been credited to my A/c .

Jan 27, 2017

Updated by Vandana Grover I tried to shop twice on dtd 21/01/2017 at 21.08hrs frm i little app & made payment via Paytm wallet for d purchase of dine vouchers & payment for d same been deduted from my debit card bt d'nt got my vouchers & recived a msg frm your side that my bank jst confirmed a succesful payment of Rs 974 /- twice on Paytm against order id's[protected] &[protected] & u "ll refund my money incase the order is cancelled bt as of now its been more than 5 days the amount is yet nt been credited to my A/c . You are requested to pls refund the amount & do d needful asap

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Address: 122002

Website: Paytm.com

Hi my name is naven sareen i am paytm user and this company seems like not doing business ethically. I have been cheated 3 time till now they took the money out of my wallet without any reason it all started in dec 16 for 297rs reference no is [protected](unknown transaction), next incident on jan 4 for 336rs refrence no [protected] i have send the money to my freind and he never recived and today jan 25 another unknown transaction of 13rs refrence no is [protected]. I made several complaints but there is no resolution .i request to plz look into the matter as they have our bank card access.
Thnx

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Address: Bangalore, Karnataka

On 22.01.17, while booking Uber cab, my account was showing balance in Uber Rs.339.00 and I booked a cab & cancelled the cab due to some reason. After few minutes, I tried to book a cab & balance was showing Zero. Subsequently I booked a cab under Cash option and paid in cash. In response to my taking up the matter with Uber, They have informed me that they are only third party & told me to take up the matter with Paytm.
My Rs.200 credit Uber through Paytm/ credit card also not reflecting in Paytm Passbook.
PLEASE LOOK INTO THE MATTER & CREDIT RS.339.00 TO MY UBER OR PAYTM ACCOUNT AT THE EARLIEST

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Address: 560054

Website: Money deducted from my credit card but not been refunded or added to my paytm wallet 14000 rs frd up

Added an paytm wallet but till now no paytm wallet added or refunded back to my credit card .the amount of 14000 rs on 20th january 2017 maded a transactions order num is : [protected].please refund back my money .. no one is responsing complaining from 6 days .. my contact num is [protected] .. my credit card customer care told that paytm has deducted the money

+1 photos

Jan 26, 2017

Updated by Manjunath01 Added an paytm wallet but till now no paytm wallet added or refunded back to my credit card .the amount of 14000 rs on 20th january 2017 maded a transactions order num is : [protected].please refund back my money .. no one is responsing complaining from 6 days .. my contact num is [protected] .. my credit card customer care told that paytm has deducted the money

Jan 26, 2017

Updated by Manjunath01 Added an paytm wallet but till now no paytm wallet added or refunded back to my credit card .the amount of 14000 rs on 20th january 2017 maded a transactions order num is : [protected].please refund back my money .. no one is responsing complaining from 6 days .. my contact num is [protected] .. my credit card customer care told that paytm has deducted the money

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Address: 452002

Website: Paytm online shopping

I brought Lyf water 1 mobile from paytm on 4 jan order no. [protected] which i
received on 13th jan and returned it on 14th jan due to was not functioning.
From 14th Jan i am awaiting my refund amount which they not transferred in my account yet.
I raised multiple refund request by paytm app but i still not got satisfaction answer.
I am awaiting my amount INR6852/-.
Avoid paytm for online shopping. Very poor and irresponsible services of paytm.

Regards
Yogesh

+1 photos

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Address: Latur, Maharashtra, 413512

Paytm wallet automatically zero without any transaction .I Have complain last two months every day but no reply for company.no available any single customer care person .I will challenge i[censored] talk to any customer care paytm person .This paytm company totally fraud company dont use this app.any doubt call me .
my name santosh lohare from maharashtra, Latur
Mob [protected]

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201014

Website: paytm.com

I loaded my Paytm wallet through my credit card on 14th jan 2017 with Rs 17000/-. The money disappeared from the wallet along with the passbook history of the wallet. there is no response from the company over last 5 days of repeated complaints. Their complaint number only has an IVR, now able to get in tough with any person in customer care.
Clearly its a fraud that company is running on millions o[censored]nsuspecting indians.
This is the next big scam
RBI should cancel its payments bank license.
Date of incidence : 22nd jan 2017
Location : Hira Sweets, Indirapuram habitat center, Indirapuram, Ghaziabad 201010
The company should add back the amount to the wallet. My credit card has already been charged with Rs 17000/-

Siddharth Gupta
Ghaziabad, uttar Pradesh
siddharth.[protected]@gmail.com

+5 photos

Jan 28, 2017

Complaint marked as Resolved

the company checked at back end and the money is now reflecting in the wallet. the company's response to emails is much faster than complaints lodged on call center through phone

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I

Ik9056

from Delhi, Delhi

Jan 26, 2017

Dear sir
I am MOHD IMRAN contact no - [protected] .
Electricity bill pay to 22 JAN 2017 RS 330
BUT Paymen my account credit but bill not pay this time any time complain call this No [protected] but not response my complaint ignore my complain . if not reposne my complain nothing do this payment regarding call me .

Money disappeared from Paytm wallet - Comment #2646888 - Image #0

T

Tushar20201

from Mohali, Punjab

Jan 26, 2017

I have withdrawn Rs.10000 from my bank and money is detected fromy bank but not credited to my Paytm wallet

G

Goru ram

from Patna, Bihar

Jan 26, 2017

Sir I am rakesh kumar having a paytm account
Maine 17.12.2016 ko paytm wallet se return to bank me 20000 ₹ transfer kiye the jo abhi tak nahi refund huye hai my order id [protected] and my wallet transaction ID [protected] hai time 14.30 hai mera solution kiya jaye 34days ho gaye abhi tak paise na bank me aaye na hi wallet me please early solution

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Address: Gautam Buddh Nagar, Uttar Pradesh, 695002

Website: www.paytm.com

I have been trying to upgrade my paytm wallet and unable to do it i have requested for upgrade via app and website and also put request through the facebook page still no one is calling or any response and i am starting to think that once paytm becomes a payments bank what will be there level of service and how would they treat there customers really strange that even after putting it in on facebook no responded

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N

Naresh Gohel

from Mumbai, Maharashtra

Jan 26, 2017

Mera net problam hone ki vajah se 4 bar recharge ho gya he wo 1 bar karke 3 barke pishe vapsh beje

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Address: Thane, Maharashtra, 400615

Website: Paytm

I have made a payment through paytm for paying off my MGL gas bill which was Rs. 462 on the 13th of January as the due date was 16th and i had received the bill on the 13th itself. The payment was deducted from my bank account but nothing happened, Now i have to pay Rs. 562 as a penalty. I tried calling paytm..but the customer service is so pathetic and wasted that there is no customer executive to speak to, just ivr. I emailed my grievance 5 times to no avail. I want my refund with the penalty amount to be paid by paytm. how am i to go about it...Paytm is a robber ...they have robbed my money

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D

Domesh

from Bhopal, Madhya Pradesh

Jan 26, 2017

Dear sir
My paytm email. [protected]@gmail.com & mob. No. [protected] and My balance is Rs.198/- sir plz my paytm wailte balance Trasfer my new account
Email.[protected]@gmail.com
Mob : [protected]
Emidete acction

D

Devendra Thakare

from Mumbai, Maharashtra

Jan 26, 2017

Sir,
I booked a movie ticket through Paytm on 2nd January and Rs.1530/- was deducted from my account but still I have not received the refund.

I hope that you will take this seriously and will resolve my issue as soon as possible.

Regards,
Devendra Thakre
[protected]

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Address: Muzaffarnagar, Uttar Pradesh, 251301

Website: m.p.-y.tm/e

Sir,
Total 4500/ Rs sent from HDFC bank yo my paytm wallet transfer on date 12.01.2017 . Trasaction ID : [protected].

But this amount is not showing my paytm wallet.
Pl. add Total 4500/ Rs in my a/c.

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