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Updated: Apr 23, 2025
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Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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PayTM Mobile Solutions reviews & complaints page 499

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P
Pooja1303
from Mumbai, Maharashtra
Jan 24, 2017
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Address: Mumbai City, Maharashtra

My friend sunil singh registered number [protected] has transferred rs. 4900 from his paytm wallet to my paytm wallet ([protected]). The amount is already deducted from his account and successfully transferred but i did not received the money, it has been more than 1 month, i mailed them several times but still they didnot refunded money.
Please kindly do the needful
Jan 19, 2017
Rishiraj Dua's response Pytm balence is not transfer in my account so I need urgent issue so resolved it otherwise I will remove my account from paytm

On Jan 17, 2017 20:24, "Paytm" <[protected]@paytmemail.com> wrote:
Upto Rs. 20, 000 Cashback on Laptops, DSLR Cameras, Speakers & More #PaytmKaro Browser View

#PaytmKaro
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Know More About Your Paytm Account | Kniw More

Recharge Electronics Men Women Home & Kitchen Sports & Health Offers

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Smartphones | Upto Rs. 12000 Cashback | Book Now Wide Screen Televisions | Upto Rs.15000 Cashback | Book Now
External HDDs | Upto 40% Off + Flat 15% Cashback | Book Now Speakers | Upto 50% Off + Upto 30% Cashback | Book Now
Laptops | Upto Rs. 20000 Cashback | Book Now DSLR Cameras | Upto Rs. 20, 000 Cashback | Book Now

Android Phones | Upto Rs. 9000 Cashback | Book Now Power Banks | Upto 60% off + Upto 30% Cashback | Book Now
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Paytm is India's largest marketplace and mobile commerce platform. With the Paytm app and website, you can conveniently pay/recharge your mobile & landline, data card & DTH and also make utility payments like electricity, water and gas. You can also pay your insurance premium and school or college fee. Shop at Paytm's Mall section across categories like Mobile & Accessories, Electronics, Fashion, Sports & Health, Home & Kitchen, to name a few. Also, book movie tickets or plan your travel with multiple bus, flights, train & hotel booking options.
Use your Paytm Wallet to make transactions online with Dominos, Uber and offline with Indian Oil and many local stores. You can also transfer money to your family & friends instantly. It's easy & convenient – recharge your Paytm Wallet and use it
Jan 21, 2017
Pradeep .M. Dongre's response Please resolve early.
View replies
I had paid Rs 3380 to CSEB elect bill., but money got debited from paytm wallet but trans.unsuccessful.I then again paid transaction was successful.
Reply
My Paytm balence is not transfer in my account so I have some urgent issues so resolve this issue as soon as possible. [protected]@gmail.com
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    S
    Shubham0512
    from Delhi, Delhi
    Jan 24, 2017
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    Address: Gautam Buddh Nagar, Uttar Pradesh, 201 301
    Website: paytm.com

    Dear Team,

    This is to inform you that my 530 amount is deduct from my account but payment failed during electricity bill payment. i logged the complain many time but they don't get any response. Kindly do the needful and find out the attachment.

    @ i mailed you all the conversation which i send the paytm. Kindly help.
    +1 photos
    Jan 24, 2017
    Updated by Shubham0512     Still not get any status from your side.

    On 24 Jan 2017 10:45 a.m., "Shubham Thakur" <[protected]@gmail.com> wrote:
    Dear team,

    This is to inform you that 2 days has been complated ans still my money not refund in paytm or account.kindly do the needful and revert me asap.

    @Find out the attachment

    On 23 Jan 2017 5:00 p.m., "Shubham Thakur" <[protected]@gmail.com> wrote:
    Dear team,

    Now 48 hours has been completed and still not got any responce from you side and why i got your message for feedback. Now i'm going to logged your complain in consumer court for this issue.

    Regards
    Shubham Thakur

    On 23 Jan 2017 12:42 p.m., "Shubham Thakur" <[protected]@gmail.com> wrote:
    On 21/01/17 i got a msg from paytm and my order has been unsuccessful so why you don't back my amount. Kindly look into this and do the needful.

    Regards
    Shubham

    On 23 Jan 2017 11:25 a.m., "Shubham Thakur" <[protected]@gmail.com> wrote:
    Dera team,

    When i got back my 530 rs in my paytm wallet. Please confirm. Almost 40 hours has been gone and still my complain is pending. Kindly do the needfull and revert asap.

    @please call on my number..

    Regards
    Shubham thakur
    [protected]

    On 23 Jan 2017 9:41 a.m., "Shubham Thakur" <[protected]@gmail.com> wrote:
    Dear Team,

    Can we have any upate on trail mail issues. Kindly find out the attachment. The bank has clearify your payment has successfull.

    Regards
    Shubham Thakur

    On 21 Jan 2017 4:48 p.m., "Shubham Thakur" <[protected]@gmail.com> wrote:
    Dear Team,

    I'm very dissapoint from your service today again my amount is deduct from my account but payment failed during electricity bill payment. Its not a first time before few days when i was doing my metro card recharge same issue had come. I want to refund my amount at any cost. Kindly find out the attachment and revet me asap.

    Kindly find out yhe attachment.

    Regards
    Shubham thakur
    [protected]
    View replies
    Sir another person have using my account amount wasd deduct 29400 by paytm noida debited the tramnction was not me plz refund the amont tranction date[protected] time 4.05 pm debit account number[protected] indusind bank ltd sri gangangar i have attached the bank letter had againt comlaint the paytm plz refud the money

    Payment failed but amount deduct. - Comment #2645550 - Image #0
    Reply
    My paytm amount not refund even after 15 days
    [protected]
    Reply
    Not recharge my number [protected] order number [protected]
    Reply
    TAX id [protected]
    tax id [protected]
    pls chek id and return payment..

    mere friend k a/c me amount jama nahi hui hai aur mere a/c me se deduct ho chuke hai..
    pls urgent reply sir

    Dipak pranami
    Reply
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      G
      gupta.1921
      from Varanasi, Uttar Pradesh
      Jan 24, 2017
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      Address: 231207
      Website: www.consumercompalints.in

      Dear sir,
      Myself pankaj gupta. Sir i have a big issue against paytm.
      I have a add money amount 30000rs for upgrading my paytm wallet & kyc at paytm noida through sbi credit card. Already amount debited (30000rs) on date 06/01/2017 at paytm noida, through sbi credit card but money not received in my paytm wallet till date 23/01/2017. Sir i worried for my money which is not received, already i have complained in sbi credit card department.

      After telephonic communication (15/01/2017) your paytm custmore executive & i have attached following:-

      1. Transaction receipt
      2. Transaction id
      3. Reference code
      4. Appointment book screenshot for kyc/account upgreadtion.

      My mobile no [protected]
      Alternate no. [protected]
      Sir, here attached screenshot above document... After that paytm company/ custmore care executive not solved my issue till on date 24/01/2017 & they do not any single call against my qurie/issue.
      So i have writing you against this fraud. I hope your team take necessary action against my big issue.
      +5 photos
      Jan 25, 2017
      Updated by gupta.1921       Sir Abhi tak mujhe refund nhi mila hai aur kuch update ki koi information bhi nhi hai.
      Sir please help me against big issue.Please call me regarding the issue.
      View replies
      Hello Sir I'm Sunil.
      I Was Transferred Rs.12000 From My Bank Account To My Paytm Wallet On Date 22.12.2016 But Rs.12000 Deducted From My Bank account But Not Added To My Paytm Wallet, so Pls Sir Resolve My Problem soon.. And return My balance to my account .. Ty.
      Reply
      I added money in my paytm wallate [protected] but tranction was failure and money is not credited in my paytm account.. But my money is debited from my bank accounts and not refunded from last 20 days..
      Reply
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        I
        imranahmad609
        from Delhi, Delhi
        Jan 24, 2017
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        Irtct order #[protected]
        Paytm wallet txn id=[protected]
        Amount deducted 1153.39 from wallet but payment not recieved by irtct
        Ir plzz help me
        Refund my balance
        Sir i. Booked a train ticket at irctc site and paid rs1153.39. From my paytm wallet but thr screen closed immediately and the money was deducted from my account. But no confirmation revealed from irctc and. No tickets booked please look in to this matter and arrange to refund my money
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          K
          Komal mannur
          from Kalmeshwar, Maharashtra
          Jan 24, 2017
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          Address: Pune, Maharashtra, 410507

          Mene maseb bil bharatha paytm se lekin mera mseb bil nhi recid ho gya to plz my refend money and all my pytm transfer money betails my ac pe bhejdo
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            R
            ravi10121989
            from Delhi, Delhi
            Jan 24, 2017
            Resolved
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            Resolved

            Address: Gurgaon, Haryana, 122002
            Website: paytm.com

            I have booked a black skmei 1016 analog-digital watch on paytm on 15th jan 2017 order no is [protected] amount to rs. 538 with shipping charges. the product/watch i got is not working so i ordered for a refund. after 5 days they approved for a refund but now they are least bothered for return pick up and returning the money back. they allotted a courier for pick but it has cancelled in his status. i just want my money back anyhow.
            Feb 2, 2017
            Complaint marked as Resolved 
            The company has sent a courier guy for return pick up. The amount is returned within 8-10 days of complain. Thanks, Ravi Kant Sharma
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              V
              Vishu 520
              from Mumbai, Maharashtra
              Jan 24, 2017
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              Address: Gautam Buddh Nagar, Uttar Pradesh
              Website: www.paytm.com

              On dated 12 Jan 2017 I have added rs 6000 in my wallet from PNB debit card against order id [protected] but money not come in wallet not refund in bank we will continue touch in payment team but there was no response from paytm team i request u that kindly resolve this issue on urgent basis there was 15 days spend but my issue is same there was no response .
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                M
                mendiarora
                from Patna, Bihar
                Jan 24, 2017
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                Address: Patiala, Punjab, 147101
                Website: [email protected]

                Dear sir
                Meri ek problem hai jiska abhi tk koi solution nhi nikla mera paytm account number [protected] hai . Mene paytm mein 4000 rs apne depit card se Add money kiya tha but wallet mein 0 Ballance hai. Mene bank se rply manga to unhone mujhe mail send ki hai jispr unka kehna hai ki vo transaction successful huyi hai. Ab aap check krein ki vo 4000 kahan hain .
                Agr bank se paise paytm mein gye hain or mere wallet mein add nhi huye . Iska mtlb paise paytm mein hi hain. To aap is pr jra acchi trah se Dhyaan kijiye.

                Bank ka rply.
                Merchant name . Paytm Mobile solution
                Merchant Id. 00218923
                Merchant city. Noida
                Merchant Code. 4900
                Card nmbr. [protected]
                Authorization Code. 374294
                Transaction date. 21 November 2016
                Transaction Amount. 4000
                Ab aap dekhe ki vo paise kahan hai
                Main aapka acha faithfully customer hu.
                Mera parsnol mob nmbr [protected]. [protected]@gmail.com. hai aap mujhe call bhi kr saktein hai
                +1 photos
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                  M
                  manojgarg5185
                  from Gharaunda, Haryana
                  Jan 24, 2017
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                  Address: Panipat, Haryana, 132103
                  Website: www.paytm.com

                  I have paid an electricity bill through paytm (ref no - [protected]) on 27/12/16 for rs. 6183. but as per company the order was failed and was supposed to be refunded in my wallet.

                  But also repetitive e mails they have replied that against amount of rs.6183/- i have done a transaction for rs.150/- and my complete money is exhausted.

                  And now they are not replying to any of my emails.

                  Pl help so that my money can be returned.
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                    P
                    purusham
                    from Kolkata, West Bengal
                    Jan 24, 2017
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                    Address: New Delhi, Delhi, 110092
                    Website: www.one97communicatio.com

                    I am purushottam jha. My paytm id is [protected]. I have paid to easyday fairprice on last saturday but receipient is denied to get money.. I have complaint twice in paytm but nothing response have come to me. Please look into my concern and make it resolved as soon as possible. I have paid rs 941 and facing this issue still. I have called up paytm but customer support is not appropriate to me.
                    +1 photos
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                      M
                      Mukeshvyas68
                      from Muzaffarpur, Bihar
                      Jan 24, 2017
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                      Address: Udaipur, Rajasthan, 313001
                      Website: Payment. Com

                      I have ordered and received the yuta mini sewing machine on 20 Jan 2017. The pressure foot of the machine is defective and not in line. It is tilted in right direction instead of remain straight.
                      Also the original rate as shown in the pay tm was Ra 5000 which was offered on 85% discount and was sold to me in Rs 749. Whereas the product which I have received has a price tag of Rs 1020 only. This had mislead to the faith on the quality of information posted in the paytm app. We relay on what is being shown on the offer and take decisions to buy.
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                        V
                        vamsi varma003
                        from Vijayawada, Andhra Pradesh
                        Jan 24, 2017
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                        Address: Visakhapatnam, Andhra Pradesh, 530048
                        Website: paytm care

                        Sir
                        i am dantuluri vamsi varma i am using paytm sence last 2 months but i am facing a problem i transfred 5000 to my state bank account [protected] account name dantuluri vamsi varma madhurawada branch visakhapatanam but my amount 5000 is transfred to another account [protected] so please kindly refund my money my transection i have an screen shoot its showing amount transfred to dantuluri vamsi varma successfully 5000 rs id [protected] i recive a mails from paytm your amount transfred to [protected] refrence id[protected] and refund was done but its my account i mentioned so many times but i reciving same mails please slove my problem return my money 5000 to my paytm no [protected] or to my bank account sbi please do it fast reply to me
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                          A
                          Ankit1990
                          from Bengaluru, Karnataka
                          Jan 24, 2017
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                          Address: 110051
                          Website: www.paytm.com

                          Order id: [protected]
                          Paytm finally approved my return that too after raising so many complaints on their website and on consumercomplaints.in.
                          Now, the pickup is planned by the paytm but i have been waiting for return for over 2 weeks now and even today the product's return pickup is not done. I am waiting for the refund so that i can buy other things. But paytm return process is so poor.
                          Could you please look into this regard.
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                            V
                            vishdixit
                            from Kanpur, Uttar Pradesh
                            Jan 24, 2017
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                            Address: New Delhi, Delhi, 122002
                            Website: www.paytm.com

                            Hi,
                            I have been tired of complaining about the product I have already returned and I have not got my money back.
                            My order id was [protected]. I returned it within 4-5 days, to the delivery boy send by paytm. Now these guys never provide any return slip. This time also I didn't got any return slip. But this time they haven't returned my money yet, almost a month has passed since I returned the product and past 1 month I kept on complaining.
                            I have really long long mail chains where I have been continuously telling that no slip is provided, yet they keep on asking for slip and close the ticket.
                            I have been contacting them regularly and each time I hear that my complain is escalated and will be solved withing 48 working hours, but those 48 hours never come. I have provided FIR copy in the mail, which clearly shows my mobile was stolen 3 weeks back, with my phone numbers mentioned on it (paytm registered mobile number). Hence I can't provide you the message details for the courier company as well or their contact number.
                            Yet without checking the mails and giving proper solution, they are closing my complain ticket again and again. Now I have no clue what to do, as my complains are escalated, I contacted paytm, I am continuously sending emails. What else shall I do?
                            Next I will submit an RTI request for sure, attaching all the mail chains and how these people solve there customer's problems.
                            Now this not the matter about my money. This is the matter of self respect now. I have been so polite and replying so well but yet these guys are not referring my previous mails and directly closing my complain ticket again and again. I will keep on complaining as much as I can.
                            Paytm customer care services really sucks.
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                              Bharath Yarlagadda
                              from Yarada, Andhra Pradesh
                              Jan 24, 2017
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                              Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
                              Website: Www.paytm.com

                              Order id :-[protected] my payment was not received after completing 25 days iam tranferring to paytm wallet 9000rs[protected] and debited in my account till now my money was not refund in my account and your are not responding to bankers to refund my money please make u soon as possible as fast
                              +2 photos
                              Jan 24, 2017
                              Updated by Bharath Yarlagadda                               Payment was not refund in my account on transfering in to paytm wallet and it is failed and debited in my account 9000 rs and raise a complaint to my bank on[protected] and the issue was the paytm merchants was not responding to my bankers to refund my money order number :-[protected] after completing 25 days please clear my regards
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                                M
                                [email protected]
                                from Mumbai, Maharashtra
                                Jan 24, 2017
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                                Address: Durg, Chhattisgarh, 490025

                                Recently i purchased a mobile skin from printvenue.com order id[protected] and for payment i selected paytm and paytm deducted my amount from bank but still my order's payment is pending.
                                Printvenue.com still haven't confirmed my payment and the balance from my Bank account got deducted.
                                I have also attached the mail i got from paytm and printvenue.
                                Please try to look into this matter and solve it asap.

                                M Vinod Kumar.
                                +2 photos
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                                  M
                                  MADHURIMA CHAURASIA
                                  from Mumbai, Maharashtra
                                  Jan 24, 2017
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                                  Address: Sonbhadra, Uttar Pradesh, 300
                                  Website: paytm

                                  Cashback received but not added in wallet. KYC formalities has been done on 19/01/2017. Order no. #[protected]. Transaction ID [protected]. Kindly add this amount Rs. 2057 in wallet as soon as possible. otherwise i'll register complaint.
                                  Image attached. ticket 19401025.cashback received but not added in wallet. KYC formalities has been done on 19/01/2017. Order no. #[protected]. Transaction ID [protected]. Kindly add this amount Rs. 2057 in wallet as soon as possible. otherwise i'll register complaint.
                                  Image attached. ticket 19401025.
                                  +1 photos
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                                    S
                                    Sanjay Pundir
                                    from Gurgaon, Haryana
                                    Jan 24, 2017
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                                    Address: 110030
                                    Website: paytm.com

                                    Paytm charging me rupees 2781 rs. I ordered through paytm wallet got charged and didnt have the product yet

                                    I will give u the details:

                                    Registered email id - [protected]@yahoo.com

                                    Mobile # [protected]

                                    Order id# [protected]

                                    Item id# adidas s79304 product was from adidas ordered on 3/11/16 at 1:17:09 pm...

                                    Amount - rs. 2781

                                    Citibank transaction# 678847 citibank dr-i[protected]-paytm mobile solut inr... With order id i provided to paytm they sd it was a transaction of 120rs by the name of vishaaka if thats the case chk my card statement below attached for 2781rs by paytm... I m getting charged on my credit card i havent got the product and my pmt is due please explain paytm... Disputed with citibank but didnt work out as they asked me to contact i tried to mail to call but no respond from paytm... And paytm not replying on my mails havent rcv any call... Want to talk one on one with paytm, i have attached the proof that they are charging me on my card just want the product or refund asap..
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                                      R
                                      rahulbajaj45
                                      from New Delhi, Delhi
                                      Jan 24, 2017
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                                      Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
                                      Website: paytm.com

                                      I have recharged metro card no. [protected] with amount of rs.100 from my pay tm wallet. Amount of rs. 100/- debited from my pay tm account but metro card didnt got recharged.
                                      Please refund my amount of rs. 100/-
                                      Date of incident - 19/01/2017 05:50:16 pm
                                      Paytm contact details - paytm headquarters.
                                      B-121, sector 5, noida – 201 301, india.
                                      Phone: +[protected] | fax: +[protected] | email: [protected]@one97.com.

                                      Regards
                                      Rahul bajaj
                                      +91-[protected]
                                      +1 photos
                                      Jan 25, 2017
                                      Updated by rahulbajaj45                                       Yesterday received a call from PayTM at 23:30 on my number from mobile no. +91-[protected] and the personnel asked me details about my transaction done, I gave all the details and then Person asked me about my Debit Card no. so that he can transfer money to my bank account. Rather than asking about my Account Number, he asked me about my Debit Card No. I said that it is not possible for me to gave my Debit Card Number to him.
                                      Then he hang up the call.
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                                        Gvas Bhagavan
                                        from Yarada, Andhra Pradesh
                                        Jan 24, 2017
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                                        Address: Visakhapatnam, Andhra Pradesh, 530017
                                        Website: PAYTM.COM

                                        On 25 Th DEC 2016, I transferred RS 200 from my bank ruypay card twice, money deducted from my card but money not added to paytm wallet till now .
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