PayTM Mobile Solutions Complaints & Reviews

Sir,
i had rs. 1000/- paytm wallet balance on and before 15/12/2016...
Again i transferred rs. 5000 to my paytm account on 15/12/2016... (ecom transfer reference no. From pnb to paytm is[protected]
which was updated and total wallet balance became rs. 6000/-
when i see my wallet on january 11 2017..
My wallet balance was showing to zero, date of birth was wrong and email id was also wrong, which was corrected by me on 12/01/2017
but wallet balance is zero now and no passbook update of debit or credit of rupees are available
kindly resolve the matter
thank you

h.K. Shrivastava
mb:[protected]
[protected]@gmail.com

I have recharge my vodafone postpaid bill of 331. by two instalments of Rs, 151 and 180 .on date 12/01/2017 .transaction id [protected] and [protected].

even then 331 adjusted from my wallet but vodafone bill summary shows Rs.180 outstanding till date.
so please return my 180 Rs. to my wallet or Diposit my vodafonr postpaid bill on mobile no. [protected].

To PayTM,

On 6/01/2017 Friday, when I was transferring 5000 Rs. to my ICICI Bank account, I provided my name Sagar Kathe and account number (Wrong account number[protected] I suppose to provide[protected] but then transaction suppose to cancel due to wrong information, but PayTM transfer money in wrong account without matching (name of account holder and account number) information.
and when I tried to contact to PayTM customer care more than 50 times call get disconnect after 30 seconds
when i mailed to paytm/care they just wrote 5000 Rs. transferred to account number for further process contact Bank, when I went to bank they said ask PayTM.

Reference ID[protected]
mobile number [protected]

I transfered 5k from Wallet to bank. But till not getting and amount debited. Wat is the issue. More than 11 days over.paytm said already refund ur bank like that. But till I m not getting. Customer care people not responding.daily I called cc also. But money not refunded...y paytm cheat like this. 5k is big amount for me. I attached proof.please take action.

PTM wallet se vapas bank mei transfer karne par 5000 Rupay abhi tak bank mei nahi aye h. PTM se Msg. aya tha " Paytm has refunded Rs. 5000 to your bank (Transaction ID : [protected]) (copy enclosed) and paytm passbook ka screen shot bhi h jisme Transferred to bank (-Rs 5000) Bank Txn ID : [protected] January 04, 15:09 & Wallet Txn ID : [protected] h (copy enclosed) 04 january se aaj 17 January ho chuki h bt abhi tak bank mei koi paise nahi pahuche h Plz tell me kya Social Media par ya Hon'ble Prime Minister Ko iske liye likhna sahi h ya kripa hogi agar apke Pay TM Mobile Solutions ke dwara hi ye sab possible ho jaye to I will be highly obliged to u. Thanks Please do needful.

Actually on Jan 2 2017 I requested refund from Paytm they said it will come with 7 working days to y r accoubt like that I have the proof too but today is Jan 17 2017 still now I didn't got any refund my bank is icici I asked them they said nun of refund came like that please I kindly request pleade refund my amount of 1500rs from Paytm actually still now I'm unable to contact Paytm customer service they said they will call back in 2 days but 5 days happened their customer service is poor please help me to recover and refund my money thank you !

I have Transferred INR 5000.00 to INDIAN Bank Dt. 27.12.2016 but still not yet received the same in my bank account.I have tried many times to contact paytm customer care but all times he is saying only your query has been submitted but I have not received any solution and call from paytm to till date. the same i have queried to INDIAN Bank also they are also saying the same answer. After few days back my continues follow up PAYTM gave mail reply I have given below.

"INDIAN BANK just gave us a reference number 30001263626362111956825
for the successful refund of Rs 5000 from Paytm to your bank account for
your Order ID [protected]. Your bank could take few more days to credit
the amount to your account. Please contact your bank's customer care
for any further query quoting this number."

Then I have contact to the bank with the reference number, Bank people telling that not a valid reference number, they can't check with that number. again I have to contact PAYTM customer care, but again they are sending the same reply mail.

Paytm Order No: [protected]
DC Transaction No: [protected]
Bank Txn ID : [protected]
Paytm Cash Txn ID: [protected]
Bank A/C No: [protected]
Branch: INDIAN BANK, Paramakudi Branch
.

Refund not credited
I have booked a ticket and paid using my debit card, the payment gateway was paytmag. Then I cancelled the ticket and its showing refunded but I have not got the money till now. Please have a look below for further info.

Transaction ID : [protected]
I have booked a ticket and paid using my debit card, the payment gateway was paytmag. Then I cancelled the ticket and its showing refunded but I have not got the money till now. Please have a look below for further info.

Transaction ID :[protected]
trans date- 05-Jan-2017
refund id - Cancellation ID:[protected]
06-Jan-2017

Whenever I check my Refund status, it shows REFUNDED TO BANK, but it shows bank name as PAYTMAG.

To,
Paytm, Noida Ltd,

This information is in regard to the earlier complaint emailed regarding the added Paytm Wallet money via uber app for 500 rupees on 02/01/2017 for paying to uber. But, thereafter soon after adding money the account was logged out. [protected]@gmail.com and number registered [protected] and [protected].
Since, I am unable to fetch the account details, the login through correct ID having the amount of 500/- in my Paytm wallet is not able to be utilized for payments.
Kindly, let me know about the respective ID and password on which my Paytm amount has been added.
I am providing you with details of bank payment done in favour of PAYTM NOIDA POS PAYTM97998 at PAYTM txn#[protected]. Further, the information of the card numbers first 6digit and last 4 digit as asked by Paytm in the earlier email. The SBI Card via which i did the transcation contained First 6 digit are 459151 and last 4 digit are 2424.

Kindly, let me know the correct status of my paytm wallet money of 500/- added to the respective account login, so that i can utilize it for using paytm services as soon as possible.
This is the third complaint in regard to the status of my paytm wallet money and no resolution till date since, the money was drawan in favour of Paytm Noida Ltd on 02/01/2017.
I look forward to a valuable solution to my complaint from now or else appropriate legal action for deficiency in service will follow soon.

Regards,
Ayush Saran
Advocate, High Court of Judicature at Allahabad
Contact No. [protected]

Sir, i started using paytm using my mobile no [protected] and added rs 1000/- in my paytm wallet from my axis bank account. I use my wallet amount for recharging my mobile. Sir i forget my paytm password and inadvertnly signup in paytm with my same mobile no [protected]and then click merger account option. Since then my wallet amount which is rs 642/- (Apprx) is shown as nil in my paytm wallet. I request to credit my wallet with my lost/missed wallet amount.

Hello team,
While adding money to my wallet amount was debited from my account but not added to my wallet I was tried 3 times 5000*3 =15000 debited but not refunded even after 15 days also I am trying to contact paytm care no one is there to support its very poor response from Paytm side team please help me how do I contact paytm people and how do I get money back I am struggling lot for this...

My mobile number is :[protected]

Wallet transaction ID is [protected]
On 1st January 2017, I have transferred Rs 750/- in my nephew’s account. The details like Transaction ID and other details are mentioned in the attachments along with this mail.

After various follow-ups, my issue is still not resolved.

The way PAYTM IVR & Complaint resolution function behaves is absolutely pathetic. There are absolutely no robust Customer grievance handling mechanism in place to satisfy customers.

I must say that the amount of time the customer care spend to resolve queries is very disappointing.

There are no escalation matrix available & there are no details of Nodal authority & appellate authority mentioned in the website.

I would urge all seniors to please look in to the same and resolve.

On 8 January 2016. Add money in my paytm account through icici bank account yet .
Order no [protected]
Transaction no [protected].

I bought a laptop from HP site using HP employee coupon and for HP employee Paytm was giving an offer “10% or 5000 cashback on payment which one is minimum”.
My friend (HP employee) did payment of Rs. 60489 on 3rd October order id : 783785 using my Paytm account for payment using ICICI bank debit card. He got confirmation too(Paytm payment mail attached) but this transaction did get listed in my paytm wallet(Screen shot attached).
Because of this I didn’t get cashback, and we contacted paytm team lot of times but nobody reverted back properly.
And finally after long time they send cashback of Rs. 1000 (Cashback_details Attached) after so many arguments, But why will I refer a loss for Rs.4000?
If payment didn’t get listed that is Paytm fault not mine.
Why will I bare loss of Rs.4000?
Paytm should provide me the cashback and I contacted them they refused to pay that.

I have transferred amount Rs.200 and Rs.3000/- on dated 16.12.16 to Account HDFC A/c No.[protected] but till now amount not credited in my account. after long chase up mail recd from care amount they are provide the details of Account No.[protected]. kindly revert the amount in my account above mentioned. i want to know how is possible u have transferred the said amount in another account.

Hi Paytm Team,

we start from the beginning, i purchased a new mobile and reset my old mobile functionality in which my paytm account was activated.

we start new mobile and logging with subjected no(same) in paytm but paytm wallet account balance is showing Zero(Nil).

Please help here to recover my paytm balance.

Awaiting for your positive reply & if you can call me it would be better.

Regards,
Rahul Saini
[protected]

I have transferred an amount of Rs. 5000/- on 05/01/2017 from other wallet to my wallet. after many quarry & lodging complains no one has taken action for settle this amount of my wallet. three-four time talking with you representative on phone, they had insured me amount will settled & his senior will talk to me, but till now amount is not settled and no body had talk to me. what should to do me. Any tall free number & costumer care no is working. i had tried lots of time to contact with them. Government should closed/banned this company because they are keeping other money in their hand and dont give any reply. with this company we cant see a dream of cash less india.

Wallet NO:-[protected]
E-mail ID:[protected]@gmail.com
I was added 15000 to my paytm wallet from my bank account on 24/12/2016 i
returned the same to my bank account due my personal reason the transaction
was successful...but still i didnt receive 15000 in my bank account
Bank Txn ID:-[protected]
Waleet Tnx ID:-[protected]
and on 24/12/2016 i was trasferring money of 5000rs the transaction got
failed and money deducted from bank account
Order No:-[protected]
CC TXn No:-[protected]
its almoast 15 working days passed still i didnt received my money of
20000rs...
I have visited Bank Regarding this issue they said dont have a records
about paytm..
and i tried paytm customer care number so many times but no response from
paytm end and i visited paytm office near HSR layout bangalore, they are
also not resloving my problem...
please refund my money and give updates
Im attaching my bank statement below:-
thanking you

My order id is [protected]
I have booked mobile on 31 December 2016, but after 10 days i did not received my mobile then i have cancel this order.
But i did not received my refund amount which is 3599 yet.
I have sent many reminder through mail to paytm, but they are not responding onmy mail.
I am unable to contact them either through call or mail

Dear Sir,

I ordered Royal Oak Berlin Entertainment Centre Dark Finish wall unit and Order # is [protected] on 8:52 pm, Dec 22 2016 also paid 12990
INR .

My deliveray date was 14-jan but i have not received my product also its i am not able to track with given tracker id.

I wrote many complaints to you but no response from your side.

I am poor coustomer and wondering my money is looted by you.Also product price increased by 3000INR and hng your seller was saying to cancel the order.

Is this the way to treat your customer?I am very unhappy and planning for legal action .