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PayTM Mobile Solutions Complaints & Reviews

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Updated: Oct 17, 2025

Complaints 20048

Resolved

1743

Unresolved

18305

Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Address: Pune, Maharashtra, 411061

Website: Paytm

My order of flight ticket from Pune to Delhi and back total amount debited from icico bank is 11045 were as rs 708 also debited from wallet. When took print of tickets my total value of tickets was only 10977. You have debited rs 776 extra for tickets. And credited 570 as cash back want to know why extra 776 is debited from my account how.pls need solution of this difference.

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Website: paytm.com

Sir,
My IRCTC train ticket is not generated the reason shown is payment declined by bank but the amount is deducted from my paytm balance.but in paytm app transaction successful is shown. IRCTC E Ticketing Order #[protected]Paytm Cash Txn ID[protected] at[protected]:01:52 AM.
so sir please help me for refund.
thank you,
Tejas Satpute

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Address: Kolkata, West Bengal, 700008

Website: Paytm

On 4th January 2017, i tried to add Rs.1000 to my paytm wallet through my bank debit card. Rs.1000 debited from my account on that day but i didn't get that amount in my paytm wallat. And even after more than one week i don't get the refund of that money.The transaction reference no of that transaction is "POS[protected]" .The give me my money back to my account or add that money to my paytm wallat.
thanking you

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Address: Hyderabad, Andhra Pradesh, 500001

Website: paytm.com

I was trying to book IRCTC E Ticket via paytm .In IRCTC website we used the payment options as cash card/wallets .Then i used scan code and pay via app .Suddenly from my mobile app the scan coder was success i paid Rs.724.70
Transaction ID :- [protected]
Transaction Date :- Jan 14, 2017 21:29:33
Enter the last 4 digits of Wallet Transaction ID to confirm the payment (7894 i used )
But my IRCTC ticket booking got failed .

Please help me in getting my money (Rs 724.70 ) get back soon .

Thanks
pravas patra

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Address: 713304

Hi,

With reference to a transaction dated 08/01/2017 has been deducted from my SBI account without showing any transaction number in PAYTM wallet and till date its not showing any transaction in wallet. After showing successful transaction how can it be possible ? ?? As of now I did not receive my money back to my account. Its already more than 7 days.

Enclosing ATM mini statement for your ready reference.

Thanks
Debraj Banerjee
[protected]

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Address: Darrang, Assam, 784125

Website: www.paytm.com

I bought some poker chips from zynga via patm on 15/01/2017 twice both of Rs 1641.64 in which the transaction ids from paytm shows success but i havent recieved the chips yet. I used rupay debit card for it. Plz refund as soon as possible and check the attachment regarding the paytm passbook.
And it will be glad if you guys can call me at [protected] to resolve this issue. i called up your customer care but it wasnt helpful.

Regards
Julius Chakma
[protected]

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Address: Gautam Buddh Nagar, Uttar Pradesh

Website: paytm

I have transfer a amount of 5000rs. To my friend's bank a/c using paytm but unfortunately the amount the amount is not credited in his account but debited from my account and for this more then 1 month has passed away ... Before this already i have submitted complaint many time about this issue but i didn't get any fair response from them... the details are here... order no. [protected] and my registered number is [protected]... pls solve this issue as soon as possible i[censored] can... Thanx

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Address: Khordha, Odisha, 752054

Website: Paytm

I was trying to add money from my SBI account through my ATM card .2to 3 of my transactions were cancelled first becoz of my slow net .But one of my three orders (I don't know which one ) debited 3100 from my account .Plz help .And what if I don't know which order no debited that money .Will it be refunded to my bank automatically or paytm will keep it and don't return it .Is there any process that I can give the transaction I'd and Paytm will verify if that amount was added to their bank account.plz help or do I have to go to bank or I have to complain against Paytm in consumer forum ??

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Address: Pune, Maharashtra, 411006

Website: paytm

I have a serious issue as I have transferred 5000 from my PAYTM account to my SBI Bank however, it is been a week and I did not get my amount credit to my SBI bank I did visit the bank and confirm the same my bank manager told me that the amount is not been credit from PAYTM so why is it showing in PATM passbook that it is already been credit to my bank.

Also on top of that If I recharge my mobile phone the amount is deducted from paytm account but recharge is not complete.

There is something wrong with my PAYM account and I scared to us this services I need to fix this issue at the earliest.

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Address: New Delhi, Delhi, 110045

Website: www.paytm.com

I added 5000 to paytm wallet from my sbi debit card.
It showed the green screen of successful payment but later after few moments the wallet showed failure.
Reported to paytm. And paytm told "paytm has refunded inr.5000 to your bank under order id [protected] on[protected] and your bank has shared a reference number arn or rrn no. 74332747012701156215161 as a prof of successful refund with us."

Went to my home branch and they said that this reference no is of no use to them.
Now paytm tell what to do. Give my money back.
5 days have passed

Jan 17, 2017

Complaint marked as Resolved

DONT know if the problem was with paytm or the bank . but i got my money back after 7 days . the money was given by the name BULK POSTING . which i think is the bank issue as i have seen this "bulk posting" message for my failed payments at the restaurants too.

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I had booked railway Ticket from IRCTC through my Debit Card And because of some reason i Cancelled it,
but i had not receive my refund they says that amount is refunded to PAYTMAG what should i have to do to get my refund.

Transaction ID Transaction Date CancellationID /RefundID Transaction Type Trans.Amt() Refund.Amt() Bank Refund Status Refund Date
1 [protected] 31-Dec-2016 [protected] CANCELLED 415.0 355.0 PAYTMAG REFUNDED 02-Jan-2017
2 [protected] 31-Dec-2016 [protected] CANCELLED 830.0 710.0 PAYTMAG REFUNDED 02-Jan-2017
3 [protected] 28-Dec-2016 [protected] CANCELLED 415.0 355.0 PAYTMAG REFUNDED 31-Dec-2016
4 [protected] 28-Dec-2016 [protected] CANCELLED 830.0 710.0 PAYTMAG REFUNDED 31-Dec-2016

PLEASE CHECK THIS DETAILS...AND UPDATE ASAP

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K

Kinshuk Roy

from Ahmedabad, Gujarat

Jan 19, 2017

Not Got my refund of Cancelled Ticket
I booked train tickets, I paid through my debit card.
Now I cancelled my ticket. They says that your amount is refunded to PaytmAG but I have not receive my amount what should i do fo this. Cancellation details are as follows

Transaction ID:[protected]
CancellationID /RefundID:[protected]
Bank SHOWING: PAYTMAG
Refund Date: 15-Jan-2017

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Address: 495677

Amount of rs 2000 wrongly sent to no. [protected] pls refund I don't have any money with me I have to send to my parents plssssd

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Actually I send money in my bank account from my Paytm account and my money is not send in my bank account. I send1261 rupees in my bank account from Paytm account. But my money is not send to bank account. Sir, please send my money as soon as In my bank account. Yours faithful. The Transaction ID is[protected] and[protected] this is the to Transaction ID

Jan 15, 2017

Updated by yashvirmundahera Sir, I send money636&625 to my bank account from my patym wallet and patym wallet show the money is success fully sent in my bank account I send money 11january but the money is not credit in my bank account the bank transaction I'd are [protected]&[protected] and patym wallet transaction I'd are[protected]&[protected]. Sir, my father is angry on me to this fault so please send money in my account as early as.Thanks to you

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Address: Kolkata, West Bengal, 700034

Website: paytm.com

I paid my electricity bill via paytm and the order number is [protected]. The amount of Rs 1, 110 is deducted from my bank account but it did not reach CESC who is my electricity supplier. I paid the amount on 14th Dec 2016 and yet the refund has not reached my account till date. I repeatedly complained them against my order ID but unfortunately there is no response from their side. I have an updated passbook till the date of as a proof that i did not get the refund. I will be highly obliged if you look into this matter and resolve the issue because CESC is sending me warning letters that they will cut off the electric supply if I do not pay them as soon as possible.
Thank you.

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Address: Bangalore, Karnataka, 560083

Website: paytm.com

I have received 5000 cash in my paytm wallet from my wife and after that i have click on return to bank option in my passbook i got bank txn id [protected] and wallet txn [protected] and i got notification your payment will get transfer within 7 working days but it's been a 10 days today i have not received any payment and their is 2 card added to my paytm but i have not received in any of the card till now, i had done transaction on 4 jan 2017.please refund my money my mobile number is [protected] and mail id is [protected]@gmail.com.

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Address: Hyderabad, Andhra Pradesh, 500007

Website: Paytm.com

My brother transferred 2000 rupees to my paytm account [protected], on 6 january 2017
My registered mail id is [protected]@rediffmail.com

But I did not receive my money in my wallet till now
Paytm is not replying to this. Whom should I contact

transaction id is [protected]
Plz help me for this
Paytm took m the money and it is 7 days now
What are they doing

Jan 18, 2017

Complaint marked as Resolved

Took much time for a small complaint Plz improve efficiency

Jan 17, 2017

Updated by Das Jai My brother transferred 2000 rupees to my paytm account [protected], on 6 january 2017
My registered mail id is [protected]@rediffmail.com

But I did not receive money in my wallet till now
transaction id is [protected]
Plz help me for this
its been 12days now
And no one has solved the issue till now

take immediate action i cannot wait for so many days that is my money

Jan 18, 2017

Updated by Das Jai Your customer care mobile number [protected]
executive by name rahul called me regarding my complaint
on 17 january 2017 at 7:29 pm
conversation was of 12 minutes 37 seconds
transaction id [protected]

he took my otp, my password and transferred 100 rupees to his some account named

account holder name sanjana kumari
account number[protected]
ifsc code indb0000735

i want action against him and my 100 rupees also

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Address: 560093

Website: www.paytm.com

I have send Rs-5000 to my bank account from paytm wallet on 28th November 2016
Money still not deposited in my account
I have already send more than 50 mails to paytm every time they give me same replay that "If Money not credited in your bank account it will automatically rolled back to paytm wallet"
Already 50+ day completed still not received money
I have shred you the Tnx Number of paytm dated 28th November 2016
Wallet order id-[protected]
Bank Tnx id:ONE97.7610.[protected]

Jan 16, 2017

Updated by srsstyle My problem is still not resolved
Money still not received either my wallet or my bank Account.please provide me the same then close this ticket

See the below image the tnx which is shown successful for sending money to bank still not either in my bank or in my paytm wallet.

Jan 17, 2017

Updated by srsstyle Please Replay Me Paytm with a Prompt Solution.

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Address: Gurgaon, Haryana, 120001

Most urgent

paytm id- [protected] miss-used by some one and the one item (iphone mobile) has been purchased against my credit card issued by city bank. I want to cancel that latest order made by the paytm id no- [protected].

Please not that payment has been made by my credit card name mentioned on card yugal phor.

Order date is- 13.1.17 through paytm id-[protected]( fraud id)
the material still not delivered and same is still at mecrhant

please help.

Contact detail- [protected]

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Address: Mumbai City, Maharashtra, 400036

Website: PAYTM

We have received above order material on 12.1.16, as product is not up to the mark we want to return the same, product name namethnic basket green colour one pcs. I have send complaint from mobile so many time
please revert back on e mail [protected]@gmail.Com
or mobile no. [protected]

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Sir, my friend sent me Rs. 1500 through paytm wallet using mobile no.[protected] to me at my mobile no. [protected] vide id No. [protected] dt. 11.01.2017 at 14.21 hrs., but till now, my paytm wallet has not been credited with that amount. Where is that money? please sort out this matter, if you are unable to sort out then suggest me as to where I may approach.

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