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PayTM Mobile Solutions Complaints & Reviews

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Updated: Oct 17, 2025

Complaints 20048

Resolved

1743

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18305

Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Address: Yamuna Nagar, Haryana, 135001

I used money refund to bank on 05/jan/2017 and refund 950/- rs to bank Bank txn id is [protected], and wallet txn id is [protected] and its successful but still today at 12/jan/2017 i didn't recieved money in my bank account. And second refund amount is also 950/- to bank Bank txn id is [protected] and wallet txn id is [protected] both payments not recieved in bank account till today kindly refund the total amount of rs 1900/- urgently i need it in my bank account bcz i issued a cheque to my client and that's to be cleared by today.

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krusty786

from Delhi, Delhi

Jan 12, 2017

Kindly please communicate the recipient of the money.kindly please communicate the complete mobile no. also to whom the payment is made.

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Address: Ratlam, Madhya Pradesh, 457001

Dear,

My Idea mobile post paid Number [protected] Recharge Rs.1800/- Date 23/11/2016 time 19:00 But My Number not receive Payment. and My service D active
please my problem solve now.

My Paytm account number [protected]
paytm order #[protected]
Wallet txn id [protected]

My Name - Prem choudhry
Mobile number -[protected], [protected]
address - A32 alka puri Ratlam M.P.
Pin 457001
E- Mail - prem.[protected]@gmail.com

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: paytm.com

Hi,

It is a several times when I am reporting this issue against the same Wallet Transaction Id: [protected]. I have made a "Refund to Bank" transaction of amount 1000 Rs. with Bank Txn Id ONE97.8024.[protected] as on 2nd Jan 2017.

AAs suggested by Paytm Customer support, this amount should have been credited instantly or within maximum 2 working days.
Now today is 9th working day, and the amount Rs 1000, has neither been created to my bank account/Card (ICICI bank) nor got rolled back to my wallet ([protected]).

I am not sure why you guys are not taking care of this issue. This lack of oversight is raising a big concern about Security Aspects/customer services being provided by Paytm.

I raised this issue around 4 to 5 times but the issue has not been fixed yet!!

Regards

Abhijit Paul
[protected]

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Address: 500016

SIR, I had been refunding Rs 2000 to my SBI account from PAYTM WALLET on 5th January 2017. After that first I got message "we have refunded Rs 2000 your SBI bank for your order id: [protected] on paytm. Your bank could take upto 7 working days to credit the amount to your account". And another message also got" paytm has refunded Rs 2000 to your account
(Transaction ID: [protected])". 7 days are completed, the money is not credited to my account. I attach a screenshot photo about wallet transaction.
Please help me.
contact no. [protected] / [protected]
email id: [protected]@gmail.com

Jan 13, 2017

Updated by Indrajit Rk Paytm had been taken my debit card no., cvv, date of birth by a calling no.[protected] and he said that money will refund within 30 second, yesterday.
But, i haven't get my money yet.When I am calling back that number, its went dailler tune and taking the charges without talking to paytm clients.
Sir, it is already completed a week when I was refunded to my SBI account.Please help me. I got very sadness of matters.

My contact no. ; [protected] ( or [protected] )

Email ID; [protected]@gmail.com

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Address: Gurgaon, Haryana, 122001

Website: paytm.com

I ordered a fujitsu laptop on 26th December 2016 worth RS24599. Seller cancelled the order on 28th of December. received the message from paytm your will get refund in 7-10 working day's. But till date I have not received my refund.

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Address: 122018

Website: PAYTM

Dear Sir,

I have recharge airtel DTH( Customer ID : [protected]) order no.-
[protected]

which got failed (OOps) due to long time delay or any other server/network problem.
after knowing that my previous order no. is failed i have re-entered payment with following order no. [protected], [protected], [protected]
All payment are under transaction till today.
199 Rs have been deducted from my bank account.
Still not refunded neither my airtel dth ( Customer ID : [protected]) has been recharged.
There is no cancel option coming on PAYTM
Requesting PAYTM to cancel all orders and refund this amount in my PAYTM wallet or account no.

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Address: Mehsana, Gujarat, 384002

Website: www,paytm.com

I am ordered Fab Exclusive Maroon Velvet Designer Lehenga on 16/12/2016 and it is small so due to size not fit me I request for return but they do not view my point of return and reject my return request after 7 days. Paytm give me the reason of return rejected that I have to return one item about 1 year ago and one item returned about 1.5 years ago

They do not saw that why I want to returned item and flag my account If they have problem they do not dispatch but after dispatch and due to small size it is not useful for me they have to return it but they can't

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Address: Hyderabad, Andhra Pradesh

Website: [email protected]

I have been regularly using Uber cabs for commuting between my home and office at Hyderabad using PayTM wallet. For my ride on 09.01.2017 at 17:42 hrs, payment of Rs.69.84 is being shown as 'not adjusted'. I have balance of Rs.1861.05 in PayTM. Thereafter, I am not able to book Uber, as it is not accepting my booking on the grounds of pending amount.
In the meantime, I referred this to Uber customer care, who advised me to delete PayTM mode of payment and again add PayTM. Accordingly, I deleted the mode. But to my dismay, it is not accepting adding PayTM.
I shall be thankful, if the pending amount is cleared early and intimate me of the same.
I may be guided for again adding PayTM mode of payment to Uber, so that I can travel hasslefree.

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Address: Agra, Uttar Pradesh, 282001

Website: www.consumercomplaints.in

I added money in my paytm wallet but money did not added in my paytm wallet .
Added money on 07/01/2017
Money deducted on my bank account but did not added to my paytm wallet.
Your customer care said that we wait about 48 hours the money did not added in paytm account will be sender to your bank account but the money not send in my paytm account or not send in my bank account.
As we go to my bank branch we talk to the branch manager he said your problem will be solve by paytm ..

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Address: New Delhi, Delhi

Sir my paytm no is [protected]. I have paid money to [protected] paytm user but Wrong PAYTM transfer of Rs.350 to mobile no. [protected] and my transection Id is [protected] . when in call the person It is switched off on calling. Please help.
My mobile no [protected]
My paytm I'd [protected]
My transection I'd [protected]
trasection date[protected]:26 PM to [protected] paytm user.
Correct paytm user id - [protected]

regards,
kundan Soni
[protected]
[protected]

Jan 18, 2017

Updated by kundansoni kundan soni
to Paytm
15 minutes agoDetails
Sir,
Please update the ticket status and resolve my issue.

Regards,
Kundan soni
[protected]

[protected] Forwarded message[protected]
From: kundan soni <kundan.[protected]@gmail.com>
Date: Tuesday, January 17, 2017
Subject: Ref : 18738880 Your Query with Paytm Care (SF)
To: Paytm Care <[protected]@paytm.com>

Sir, I am very dispointed of your service, I have tried to write mail and calling your custmor care but no body update my ticket and not resolved my issue . at least no body calling me for my issue .this ticket is open for last 5 days . if you are not helping your customer than tell me what I do.

Regards,
Kundan soni
[protected]
[protected]

[protected] Forwarded message[protected]
From: kundan soni <kundan.[protected]@gmail.com>
Date: Friday, January 13, 2017
Subject: Ref : 18738880 Your Query with Paytm Care (SF)
To: Paytm Care <[protected]@paytm.com>

Sir my register no is [protected] and I want to be trsnsfer on [protected].

Register mobile no - [protected]
Correct no .- [protected]

Thanks & regards
Kundan soni

On Friday, January 13, 2017, Paytm Care <[protected]@paytm.com> wrote:
> Hello Customer,
>
> Thanks for sharing your concern with us. We are always happy to help you. Request you to share the following details with us:
>
> 1. Registered mobile number/e-mail ID
> 2. Correct Number on which to be transfered
>
> This will help us resolve your concern faster. If you need any further assistance, please let us know.
>
> Thanks and regards
> Paytm Care
>
>
> <https://ci3.googleusercontent.com/proxy/En2eh8XvdQiCffz-hU2C4fYurnyCa9yorLf8jIy9qzsGZiAITQgYYu7q5Xh5uzxL5w9BczD1qAUiKS7d3wq7n2GUgxPSKkYpYKYctd5Swt3AEVYziEIWJvL38z1vnyZGbZH1u4hfOQE5P2rXsi6X4henGVU=s0-d-e1-ft#http://ap2.salesforce.com/servlet/servlet.ImageServer?oid=00D28000000dppr&esid=[protected]y6I>
>
> ref:_00D28dppr._50028b81kh:ref

--

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Address: Bareilly, Uttar Pradesh, 243001

Website: paytm.com

Registered email address [protected]@gmail.com and registered number is [protected].
Now 7 working days are completed and still i havent get my refund for iphone 6plus 16gb gold.
Today is the last case and if in case refund is not done by today i'll raise the formal complaint in the consumer forum for sure..
Your cannot afford a single call and how useless your company is..
worst services and disgusting paytm all over and NOW I'M POSTING THIS ON THE SOCIAL MEDIA and enough is enough now ..i have lost my patience

Jan 12, 2017

Updated by muditdargan order no is
[protected]

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Address: New Delhi, Delhi, 110078

Website: paytm.com/care

I (Vipin) transferred 1000 Rs/- to Mukesh Gautam Account by Paytm send money on
last Friday 25th November.Transaction ID *[protected]*

But the amount has not been updated on Receiver's account.

If we call the customer care, it says there is balance of Rs 1000. However the same is not reflected on paytm App via mobile and Web browser both.

Vipin Sharma : [protected]
Mukesh Mobile No. : [protected]

Reference ID:10711457

***********************************
Expected Behaviour
[protected] Account : 1000 Rs as Balance

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I purchased certain items from one authorized vendor - ASHOK GOSSAIN - for Rs. 691 on the 4th of Jan (shop in Laxmi Nagar, behind Hira Sweets on Vikas Marg, Delhi). The shop owner was away with his mobile and kept telling his staff that the money was not credited to the account hence did not deliver goods.
I tried again and again before he could confirm to his staff about receiving the msg about Paytm transaction on his mobile.
In the process, the amount got debited to me thrice !!
Please reverse 2 excess the entries asap to rectify the mistake.
Also, sensitize the merchants - like keeping the paytm registered mobile in the shop - on the sanctity of these deals to avoid this kind of harassment to buyers.
Thanks
Atul Gupta
[protected]
[protected]@yahoo.com

Jan 12, 2017

Updated by [email protected] I lodged a complaint a while ago for three times debit of one transaction from my credit card.
To my utter shock, a cheat called me up on the number given in the complaint and asked for details of credit card (card number, expiry and CVV code) to reverse the amounts. I suspected it to be a fraud when he asked for CVV code as even banks do not ask for it.
Luckily, on my other number I got a call from Credit card company asking if I was doing a transaction for Rs. 6992/ which I was not doing. On the advise of the Bank, the credit card has been blocked to save any damage to me.
My serious complaint - for which I will not shy away from lodging a Police complaint, putting it on social media and also writing to PMO who are pushing for cashless transactions and thus exposing customers these risks - now is HOW COME THE DATA WAS RELEASED TO A FRAUDSTER and maintained properly by PAYTM? OR is it that Paytm employees are hand in glove with these cheats?
Please revert immediately as this is very serious issue - not only for me but also for the Government, other users of online transaction and for Paytm's credibility.
Phone numbers used to make calls were - [protected], [protected], [protected] and [protected]
Atul Gupta

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Address: Gautam Buddh Nagar, Uttar Pradesh, 302012

Website: paytm.com

I was paying my electricity bill(jaipur vidyut vitran nigam electricity board) Rs 1188/- against no. of [protected] through allahabad bank debit card . Initially it show transactions succeed and I assured that bill payment had done successfully. but actually electricity board did not got this payment.I went in the electricity board and deposited my pending bill with penaulty cause of paytm. So please take strong action against it.

Paid for Order
Prepaid Hybrid flow Order #[protected]
Paytm Cash Txn ID [protected],[protected]:53:08 AM

Jan 12, 2017

Updated by Rahul Sharma 777 please do not share anybody your mobile number...jaise maine kiye h.fake calls khub aa rahi h
to please bach ke.

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Address: Ghaziabad, Uttar Pradesh, 201009

Website: Paytm.com

I transferred money from paytm to My bank account of Rs. 11500 with transaction id ([protected]) and order id ([protected]) on 22nd december 2016. But its not reflected in my account. when i called a bank they are saying money is not credit in your account what would i do. Kindly help me out from this mess. and reply my soon. here i attach my account statement is well details given below;

Mobile no - [protected]
transaction date - 22/12/2016
transaction ID - [protected]
Paytm Order ID - [protected]
transfer to : Punjab national Bank

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Address: 400066

Website: www.paytm.com

Hi partik here paytm deducted an amount of 7015.00 without asking me to justdial on 9th january in the morning i did mail them with the details but yet no response from them please help me and their customer care is horrible i am not able to talk to any of the executive only the answering machine keeps saying paytm karo paytm karo
please get this done asap
I want my full money back asap

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Address: Mumbai City, Maharashtra, 400081

Website: [email protected]

[protected]
Debit card no- 622018_________5743
Amt- 1250
Date-9/1/2017
Time-2:26pm

Pls mere debit card se 1250rs [protected] chori ki hai so Pls aap mujhe return kr do. Aap check kr sakte ho.

Jan 12, 2017

Updated by roshankalekar Pls check & return ur my wallet money...

Jan 12, 2017

Updated by roshankalekar Paytm Mobile Solutions — Debit card money is theft

1 Review
Ro roshankalekar on Jan 12, 2017
Mark as Resolved
Phone/Mobile Number: [protected]
Transfer ID: [protected]

[protected]
Debit card no- 622018_________5743
Amt- 1250
Date-9/1/2017
Time-2:26pm

Pls mere debit card se 1250rs [protected] chori ki hai so Pls aap mujhe return kr do. Aap check kr sakte ho.

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A

Amit Kumar Sharna

from Gondia, Maharashtra

Jan 12, 2017

Tumhe syber crime branch Jana chaiye, mere sath bhi esa hi hua h. Ye ek fraud company h. Iske employee hi chor hai.

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Address: Thane, Maharashtra, 400606

Website: thane

I booked online bus ticket ticket from Thane to aurangabad for Dolphin bus operator on 6 jan 2017 .amount paid online is 713 rupees from my axis bank account Transaction details are INB/[protected]. BUS TICKET NOT BOOKED AND MESSAGE DISPLAYED was transaction failed. hence i booked ticket again .But my bank account statement shows deduction of Rs 713 twice .Hence i request to reimbuse Rs 713 in my bank account .
D.C.Shaikh
mobile no.[protected]
emai. id. [protected]@hotmail.com

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Address: 122107

Website: photo

Money deducted from money account but not aided paytm wallet .
server error problem.
payment details:

tid no[protected][protected]
date 23/12/2016 time 9:18 am
paytm payment server problem money 1000/- rupees
mobile no [protected]
order no [protected] dated 23/12/2016 time 09-21 am
bank name -syndicate bank branch ferojepur jhirka mewat

pls sir paytm payment solution necessary action please.

Jan 12, 2017

Updated by Tosif Ahmed Sehrawat Money deducted from money account but not aided paytm wallet .
server error problem.
payment details:

tid no[protected][protected]
date 23/12/2016 time 9:18 am
paytm payment server problem money 1000/- rupees
mobile no [protected]
order no [protected] dated 23/12/2016 time 09-21 am
bank name -syndicate bank branch ferojepur jhirka mewat

pls sir paytm payment solution necessary action please.

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Address: Ahmedabad, Gujarat, 380026

Website: www.paytm.com

Sir 5/1/2017. Ko mens paytm me 8500 add kiya tha aur vapas account me transfer kiya tha par account me paisa vapas jama nahi huva 7 din se jada hogaya he. Paytme pe complain karta hu to vo bolte he ki hamne kar diya but kiya ho ta to account me batana chaiye na. Vo bolte he SBI me complain karo SBI wale bolte he paytm me complain karo ab kaha janr ka mujhe

M. B [protected]

Jan 13, 2017

Updated by Anilkumar Kushwaha 7 Din se bhi Jada hogaya he more than 10 time complain ki par koi replay nahi

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