PayTM Mobile Solutions Complaints & Reviews

I had purchase a bingo U8 smart watch and it is delivered on 28 dec. 2016. After that one week it was working properly and in good condition. But on 09 jan. 2017 it has stop working by displaying a notification low battery and when i tried to charge it, Neither it is charging nor it is switching on.I had alredy tried to switching it on but it did not work for me.Please resolve this as soon as possible.

Dear sir my register mobile number is [protected] and my name is mohsin sagri i will send 3000 rupees on 22 dec 2016 but the amount is not send than i will clik retrun to bank the amount is not diposit after 15 days and one more issue one more time i will send 5000 rupees on 06 jan same isssue amount has not add to the wallet are bank account i will calling daily to the custembar care but no body has resspons i am not trusted to paytm no body has responsing me pls sole my all issue thank you

Hi Team,

Yesterday, i initiated 3 transactions from my PayTM wallet to a IDBI bank account where i entered a wrong account number (Instead of [protected], i gave [protected]). This transfer is initiated for the branch IBKL0001205 and it shows "Success" status. This branch doesn't have the provided account number as all the account numbers would start with 1205*. It would be great, if you can help me in refunding back my amount to my PayTM wallet at the earliest. Or please let me know, who's retaining this amount as that IDBI branch doesn't have no such account numbers?

Note: 3 transactions of 5000 each was initiated towards the same unavailable\wrong account. Transaction details are attached for your reference.

Awaiting for someones genuine help as it's a huge amount and major part of my salary.

Regards,
Prasanna Mundas
[protected]

I tried to add an amount of money of Rs 1000 to my Paytm wallet from my SBI bank account by using my SBI Debit Card .Perhaps, due to some technical reason, the payment order declined but Rs.1000 debited from my bank account. The refund o[censored]nsuccessful payment is still not done. Pls Refund the same amount at the earliest.Payment Order no.[protected]
POS [protected]

I have been using Paytm wallet for Uber rides and had a balance of Rs. 200. On Saturday, 07/01/2017, I downloaded Paytm App from Google playstore and during the process, it tracked the already existing account and prompted for merging the two accounts and I accepted. Now, Paytm is showing a balance of Rs.0 !! I lost Rs.200 from the older account in the process..I want the amount to be refunded ASAP to the existing account.

Mob: [protected]

Thanks.

Sir, mam
this is Faheem and my account no.[protected]
debit Rs.10000/- but not credit in my paytm account this issue is dated ...24/12/2016 and time is 4:44 pm please refund my money in my account

thanks regards
faheem

On 8th january 2017 I added Rs4000 from my Bank of Baroda Debit card my money is deducted from my bank account but not credited in my wallet paytm shows transaction cancelled and money refund to bank but money is not credited in my bank account or in my paytm wallet . So what can I do pls help me in this process my total amount is 4000 and my paytm no. is [protected]. Pls help me fast in this process.

I tried to to add money to my paytm wallet of no. [protected] account, ₹300, order no. [protected] on[protected], but my order was not succesful. My money was deducted from my bank account but not refunded yet. After that i tried again to add money ₹300 but this time also my order was unsuccessful, order no. [protected]. This time also my money was deducted from bank account but not refunded yet. So my ₹600 is not refunded. I am very disappointed with this. I request to refund my money at the earliest. Hope you will not force me to approach consumer court.

Abhishek Boken

I made added to paytm 2000/-ON 08/01/2017 but not added and same debited from accounts through transaction: BIL/[protected]/PGMIB-/[protected]_SCWW.

REQUEST TO CHECK YOUR ACCOUNT AND REDIM TO ACCOUNT (OR) add to paytm account.

i have lodge a complaint on today at 12.00pm in same web site after lodging, i got a call from paytm call centre and asked debit card details for remidance of 2000/- to my account . i belive you site and i have given debit card details. he fraud me for 33500/-, he made transaction from account in the name of paytm.

his phone no: [protected] and[protected]

if this is the no one will belive your web site and paytm system.

here by attache a earlier complaint for your review
bs chandramouli

please help me

Hi sir while transfering 1100 and 2000 from my account to paytm wallet the amount as been deducted from account but not yet recieved at paytm wallet on 08/01/2017 morning my paytm no is [protected] dayananda i didnt get a transaction id also but it showed transfered successfully later when i saw at passbook also there wass no history about it i dont know what to do now but amount as been dedducted from account. please do need the necessary. how to get my amount back or transaction id.

I have ordered a Wardrobe from paytm, the seller was Home Town. The order Id is: [protected]. The product delivered was of different colour and I have raised a complaint immediately on Jan 5, 2017. The reference number for the complaint is : 17724689.
For that complaint, it was asked to provide the pictures of the product along with the pictures of all the packages, which I have provided on Jan 6, 2017. I have also noticed that the product is damaged as well and informed the same in the mail.
However, I have not received any further communication from Paytm customer support after 4 days. I have dropped another 3 mails and tried to call them twice, but customer representatives are not receiving calls, rather they are telling they will contact us within 2 days. Which means there is no emergency assistance.

Extremely poor customer support.
I am doing online shopping for last 3 years and I have bought several products from Flipkart and Amazon and their customer support service is excellent. But handling with Paytm customer care is nightmare.
Recommending everyone not to buy from Paytm.

Avijit Paul

Hi Team,

Have made a online transaction from ICICI bank to Unique Piped Gas which got failed during processing. Post discussion with Bank got to understand transaction was successful at their end but got failed at Paytm Mobile solution end.

This is with regards to refund of Rs 560.98 as it is now around one month this transaction failed & was in a notion that it will get automatically refunded in my account.

Regards,
Sandeep
[protected]

On 8th Jan'17 I made two add money to paytm wallet transaction from Uber App received sms from the bank that the an amount 200+1800 has been paid to PAYTM1153658 (Rs 200/-)and ONE97 COMMUNICATIONS(Rs.1800/-).

But the same didn't credited in the paytm wallet. I tried to contact the company given mail at - [protected]@Paytm.com. Tried to speak to the customer care representative at the following Numbers –[protected] / [protected] but only IVR machine was responding with no resolution.

Hello, my name is ankit khandelwal. I have forget my paytm password so I reset my Paytm password.The total wallet amount in my account was 7500 . But after reset when i login in paytm app i have found that my paytm wallet money is zero. i have lost my money. it was around 7500 rs. i am not able to refend
my amount till now.

This happened on 10/01/2017
Contact No. [protected]
Account Holder Name: Ankit Khandelwal

please refund my money as soon as in my paytm wallet.

On 8th january 2017 I added Rs4700 from my Sbi Debit card my money is deducted from my bank account but not credited in my paytm wallet then again I tried to add rs 4700 that time also my money is deducted from my bank account but not credited in my wallet paytm shows transaction cancelled and money refund to bank but money is not credited in my bank account or in my paytm wallet . So what can I do pls help me in this process my total amountbis 9700 and my paytm no. is [protected] Pls help me fast in this process.

I am writing this mail with deep sadness as my amount Rs 10000 is not credited to my paytm wallet and amount got deducted from Axis savings account

I have been sending lots of email and hardly i get response after many days which is all non favourable to me. Its been more than 45 days from today this issue still going on but nothing is favouring me so far

I am being honest here, i am asking my money with solid proofs by attaching the email which states that paytm wallet is credited with Rs 10000/- but it is not credited when i checked in paytm wallet account or passbook transaction. Also following up with Axis bank to reverse my amount but they are saying paytm is responsible for this not bank. Either paytm has to send email to Axis bank stating amount did not credited to my paytm wallet and please reverse the amount to my axis savings account

Recently i got a reply from paytm stating that amount couldn't credit as below which is not at all good

Hello,

Greetings from Paytm!

Thank you for contacting us.

Your payment could not be processed . If money has been deducted from your account, bank takes a maximum of 2 working days to confirm the payment deduction. In case the amount is not added to your Paytm wallet by 2 working days, we would request you to kindly contact your bank directly.

We seek your understanding and patience in this matter.

We have also given answers to commonly faced problems here:

https://blog.paytm.com/ready-resolutions-to-your-frequent-queries-e02609919c7c#....⇄

Regards,
Paytm Care Team

Paytm Care
Jan 4 (6 days ago)

to me
Hello

Thank you for writing to us, and we are sorry for the inconvenience caused.

We would like to inform you that generally amount transfer doesn't happen due to the following reasons:

1) User's wallet limit gets exceeded
2) User's mobile number or account is not verified (For wallet to wallet transfer)
3) Bank downtime (For Wallet to Bank transfer)

User can transfer maximum 25 K amount(wallet to wallet + wallet to bank ) in a calendar month in case if you have reached your maximum limit then you will not be able to make a transaction.

We hope information is helpful for you.

We have also given answers to commonly faced problems here: https://blog.paytm.com/ready-resolutions-to-your-frequent-queries-e02609919c7c#....⇄

Thanks and Regards,
Paytm Care
ref:_00D28dppr._50028ZvWGz:ref

I would request to resolve this issue asap

Thanks
Sreesha M.S

Dear sir/madam I have one complaint regarding my wallet amount is not visible .so plz help mi return my paytm wallet my name maruti vagare my many time call u r care center but nothing any one reply .so immediately give response my total amount is rupees 2925 .it is big amount I'm in very depression.so I want directely contact with u r senior authorities.plz reply mi currently

I had booked a flight ticket through PayTM, the flight got cancelled, they provided me a refund amount which is not correct. Me and my friends had booked the tickets together, they received a different amount of refund which was no way comparable to mine. I had raised the same complaint to PayTM, they had only responded to my initial mails understanding the problem totally wrong that I had cancelled the ticket, after explaining the problem multiple times they even stopped responding to the email.

I had raised the complaint initially to Indigo, on 23rd of December 2016. They told they had processed the refund and to check the same with PayTM.
I raised the concern to PayTM on 24th of December 2016, and till today I haven't received the exact refund amount and later they even stopped responding for my emails.

Date the issue was raised to Indigo :[protected]
Date the issue was raised to PayTM :[protected]
No. of days taken till today : 18 days
Order Number : [protected]
Case ID : 16906638
Reference Number : 17515401
Solution required : Exact amount of refund

During login i am getting message of account blocked since 8thJan'2017 i am mailing daily to paytm customer care for my blocked account but till date there is no reply from them nor my account is been unblocked, also no reason for blocking my account. My registered mobile no is [protected]. there is balance of Rs. 883/- in my account. i cannot access my account nor unblock from forget password option.

Hi Team My Name is Sreekanth on 3rd Jan-17 I have loaded money into my paytm wallet with the value of 1000 and the same I transferred to other Paytm wallet. but the money was not credited to other paytm wallet and the same not returned to my wallet as well here is the transaction details

Order No :[protected]
Order Total :1, 000
[protected]:35:10