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PayTM Mobile Solutions Complaints & Reviews

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Updated: Oct 17, 2025
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W
wani_suhail19
from Jammu, Jammu and Kashmir
Jan 11, 2017
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Address: 190011
Website: paytm.com

Hello! It's wani suhail here and my complaint is about paytm. I, by mistake transferred inr2900 into my paytm wallet and when i realised, i immediately transferred them back to my bank account. Paytm is showing that the amount is transferred to the bank account but the amount is not credited in my bank account. The bank is also holding paytm responsible for the transaction as they have no tie up with the paytm. The money was for my examination fees. Please help me out so that paytm would refund the same amount of money to my wallet or bank account so that i could pay the examination fees. That would be your kindness. It has been about 7-8 days since then and i have at least sent 100 mails to [protected]@paytm.com but i never received a reply as if paytm doesn't care. Please please help me. I also attached a screenshot of the mail from my bank. Please look into that also
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    A
    Anurag Paliwal
    from Lucknow, Uttar Pradesh
    Jan 11, 2017
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    Address: Chittorgarh, Rajasthan, 312001

    My order I'd on paytm is [protected]

    Amonut not refunded
    Even they are telling to add this amount in wallet but still not came
    Please help
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      M
      Mohd Arshad Siddiqui
      from Delhi, Delhi
      Jan 11, 2017
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      Address: New Delhi, Delhi, 110017
      Website: paytm.com

      I have added 7087Rs from pnb bank account to paytm wallet.. money has been deducted immediately but still amount is not generated in paytm wallet...and no one is answering..where is my money and who will return it and when..its really upsetting that paytm is not reasponing about it..please help your customer i[censored] a cannot solve my problem in 24hrs thn i complaint to consumer court...
      Jan 12, 2017
      Updated by Mohd Arshad Siddiqui
      Arshad Ali: Sir i added money into paytm wallet 7000, but it is not credited into my wallet & is debited to my indian bank a/c.sir plz look for this immediately.
      plz sir 5 days have passed.sir plz get back money into my wallet or in my bank at 24 hrs.I[censored] did not credit the money in 24 hours, then I will complain in the consumer court .Paytm came the reply that the money should be credited to the bank in 2 days but had not yet.plz sir i request you.These can arise many time ever comes Paytm ever processing or Waiting Confirmation
      when I contacted the branch they said the money is not credited and asked to contact the paytm again.
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        R
        Rahul Rupanawar
        from Umarkhed, Maharashtra
        Jan 11, 2017
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        Address: 411046
        Website: paytm.com

        I was adding money in paytm wallet on 25th dec 2016 at 5:49 pm,
        Unfortunately amount deducted from my bank account but not added in paytm wallet.

        I am waiting from last 18 days, please look in to it & solve this issue.

        Mobile number - [protected]
        Order number - [protected]

        I was adding money in paytm wallet on 25th dec 2016 at 5:49 pm,
        Unfortunately amount deducted from my bank account but not added in paytm wallet.

        I am waiting from last 18 days, please look in to it & solve this issue.

        Mobile number - [protected]
        Order number - [protected]
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          W
          wasi shaikh 1990
          from Mumbai, Maharashtra
          Jan 11, 2017
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          Address: Mumbai City, Maharashtra, 400086

          On pos[protected]
          One 97 comm[protected]
          Bank statement[protected]
          Transfr from[protected]
          Amt is not credited in paytm
          Mobile nos [protected]
          Amt 5500
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            N
            Navpreet solanki
            from Gurgaon, Haryana
            Jan 11, 2017
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            Address: Faridabad, Haryana, 121001

            Someone used my paytm account on 13-feb-2016 and my transaction id is [protected].
            But i dont know anything about it. And now i recived rs 5000 by navdeep mobile no. [protected] and itstransaction id is - [protected] on dec 2, 2016 22:11:43 and my account is blocked for login
            I have requested paytm team many times but they are not that much help full kindly help me to unblock my account or refund the balance from my wallet to navdeep again
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              V
              venkateshmunnuri
              from Bengaluru, Karnataka
              Jan 11, 2017
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              Address: Rangareddy, Andhra Pradesh, 500068
              Website: www.paytm.com

              Order No: [protected]

              I've made TATASky DTH recharge of RS 1800/- and found that recharge didnot happen where as the status of transactions is shown as Success in Paytm.

              When i've enquired with TATASky they are saying they did not receive any kind of payment from PAYTm

              It has been 24 hours and PAYTm asks me everytime to wait for another 2 hours.This is ridiculous

              PAytm please pay my money back :( :(
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                G
                gauravjha2
                Jan 11, 2017
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                Address: New Delhi, Delhi, 110041

                I was booked train ticket from paytm ..but my transaction faild and money deduct my debit card.my order no is-#[protected],
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                  D
                  Devender j
                  from Bithur, Uttar Pradesh
                  Jan 11, 2017
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                  Address: Rohtak, Haryana, 124001

                  Dear sir

                  I had transfer the mony 4500 rs to my friend account on 21/12/16 dated my money cut from my account paytm show pending after two day paytm show this amount in my wallet I have apply for refound on 23/12/16 dated i have received a message
                  Transferred to your account but my account not show please help me

                  Thanks

                  Transaction ID [protected]
                  Date 23/12/16
                  Jan 24, 2017
                  Updated by Devender j
                  My refund not add in my account .

                  Jan 25, 2017
                  Updated by Devender j
                  Dear sir



                  I had transfer the amount rs 4500 to my friend 's account on 21/12/16 dated my money cut from my account paytm show pending after two day paytm show this amount in my wallet I have apply for refund on 23/12/16 dated i have received a message
                  Transferred to your account but my account not show please help me

                  My order I'd is wallet order I'd is #[protected]

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                    R
                    rakesh gopolla
                    from Hyderabad, Telangana
                    Jan 11, 2017
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                    Address: Hyderabad, Andhra Pradesh, 500040

                    I had added ₹14000 to the maytm wallet from the sbi bank savings bank account on december 31st 2016. At the very next minute I tranferred ₹14000 back to the same account. Paytm gave an instruction that it will take 7 working days to refund the money back to the account. Now its more than 10 days and still the amount is not credited to the account. When we contacted the paytm customer care through email, they said that the transaction is successful and the sbi bank has given reference number and asked to contact the sbi bank using the reference number. But when I contacted the branch they said the money is not credited and asked to contact the paytm again.

                    thanks regards,
                    rakesh
                    [protected]
                    Aap ka debit card ka peeche toll free number hoyegaa. Woh number main call caro .. mere ko yesa complaint karane ke bhai paisa wapas mila..my mail id [protected]@gmail.com. thanks
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                      N
                      Nintendo
                      from Delhi, Delhi
                      Jan 11, 2017
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                      Address: Gurgaon, Haryana, 122001

                      Rs 500 has been deducted from my friends paytm account, but i havent received yet, i wanna su this stupid app.

                      i have attached some screenshots in which they have send me text, but i have not received money.

                      please help.

                      nitin
                      [protected]
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                        M
                        Manish Shasank
                        from Chennai, Tamil Nadu
                        Jan 11, 2017
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                        Address: Bhopal, Madhya Pradesh, 462022
                        Website: paytm.com

                        I added 977₹ to my Paytm wallet and after a days i return to bank. Amount from Paytm has been deducted but i didn't get those amount to my bank spite of 12 days.
                        Customer care services is very poor. Calling them since 10days but they're not responding. Very careless customer service. I need my money back anyway. You guys can't be so careless. Give my money back.
                        Bank acc amount debit but light bill not paid
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                          H
                          HarshaNihanth
                          from Hyderabad, Telangana
                          Jan 11, 2017
                          Resolved
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                          Resolved

                          Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
                          Website: paytm.com

                          I have deposited 6900 Rs from my Andhra Bank debit card to Paytm wallet on December 29th 2016. I clicked return to bank option for the same amount on the same day. The Paytm transaction is showing successful but, neither the amount was deposited to my bank nor refunded back to my wallet. Below is the transaction details:

                          Transferred to BankBank
                          Txn ID: [protected]
                          Paytm Cash Txn ID [protected]
                          [protected]:03:14 PM

                          I have raised complaint with them twice, set emails to them regarding this. It has been 14 days but no one responded till now.
                          6900 is not a small amount for the middle class people. Please take this complaint as a priority.

                          HarshaNihanth
                          +91 [protected]
                          Jan 17, 2017
                          Complaint marked as Resolved 
                          I sent emails to them daily and PayTm sent an email to me on Jan 14 that the money is deposited to my bank account.
                          By mistake i was recharge on wrong no..
                          HarshaNihanth's [Complaint's author] reply, Jan 11, 2017
                          are you from Paytm or just another user?
                          I had deposited 700 rupees...from my boi bank accout on[protected], , after that i click on the return back money to my account but it did not respond on[protected], , , i tried again on[protected] on 8:15 pm...shows retun to your account...after that i checked my ac. balance on[protected] and found money had not return to my account...
                          Please give me paytm complaint e mail
                          HarshaNihanth's [Complaint's author] reply, Jan 18, 2017
                          [email protected] . The only thing I understood is to have the patience while getting our money back.

                          They will not reply immediately, but one fine day they will get back to us. Email them the complete details about your problem.

                          If you want your money immediately that is never going to happen. I waited for 15 days to get my money back
                          Thank u. Almost 13 days over...paytm now a days not responding..
                          HarshaNihanth's [Complaint's author] reply, Jan 18, 2017
                          If you do not hear from them in 24hrs after sending an email, email them daily... I did the same
                          Ok Letz try
                          Hi pls help me. I received mail from paytm care. The said ur refund has been resolved like that. Now Wat can I do. But I didn't get refund either bank ac or paytm. How do u get.
                          I had written several emails to PAYTM regarding the my order and still awaiting 50% cash back of Rs. 2349.50/- only. Every time i receives reply to my email is vague and your executive writes to furnish more information like my transaction ID order ID and every time it is given by me, there is no reply, after 2-3 day another executive copy paste same reply and again ask for more details, in last reply received from PAYTM, your executive said my wallet is credited rs 46.99/- and 50% cash back is given in this amount, the amount credited is cash back transacted on IRCTC and not the order for which im writing you this email.
                          Kindly look into the matter Kindly do the needfull
                          1) Paytm for Order #[protected]_CC -- Cah back received 46.99 - Completed
                          2) Paytm for Order #[protected] cash back of Rs 2350/- not received Pending form PAYTM (ORDER NUMBER SHOWN BY PAYTM IS SAME EXCEPT (_CC) IN ORDER NO.1
                          Paytm Center's reply, Dec 24, 2019
                          Yasin ji contact number
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                            D
                            dr aarti
                            from Delhi, Delhi
                            Jan 11, 2017
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                            Address: Gautam Buddh Nagar, Uttar Pradesh
                            Website: paytm.com

                            I have added 7800Rs from bank account to paytm wallet on 6th jan..transaction shown as failed and order as cancelled but money has been deducted immediately from my bank account but still amount is not generated in paytm wallet...and no one is answering..where is my money and who will return it and when..its really upsetting that paytm is not responding about it..please help your customer... go through my mail & help me out with this its been 6-7 days not yet refunded.

                            [protected]- paytm registered no.
                            ON[protected] I HAVE added a money of 735 on my paytm from my pnb but money was not added on my patym & amount was deducted from my account till now date i didnt get my money back ..

                            i have send many mails but there is no response from you side

                            email id - [protected]@gmail.com
                            mobile - [protected]
                            I made Vodafone payment of rs.100 on 3:53 pm, Jan 04 2017 and my Order No is [protected] through paytm website. Money from my account got debited but i can see status in website as payment confirmation awaited. when can i expect my recharge done?. and there is no respose from the support team.
                            I returned back my money Rs.1500 in my bank account from paytym wallet on 3rd Jan'17, but my money is not reflecting in my bank account yet . As per Axis bank instruction they haven't received money back from Paytym wallet .
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                              R
                              Rohit Sharma0686
                              from Gurgaon, Haryana
                              Jan 11, 2017
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                              Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
                              Website: Paytm.com

                              1. Order # [protected] on 9th january. 900 rupess debited from my account for metro card recharge. It failed money not refunded.

                              2.1. Order # [protected] on 10th january. 500 rupess debited from my account for metro card recharge. It still waiting for operator confirmation..

                              Raised ticket on tool many times and mailed them. No revert.
                              Not able to contact on customer care as only ivr option comes.
                              Jan 06, 2017
                              Md imran Hashmi's response
                              Please return my amaunt 2000
                              I was trying to book railway ticket on 31 at December2016 but railway ticket not booked and error showing and paytm deducted rs 5200 from debit card then rs 5200 come in my paytm wallet then I return rs5200 back to debit card/ bank account, now after 12 days rs 1200 not return to bank
                              Return bank a/c 5200/- no add money
                              1/01/2017 Refund money
                              Sir my bank account se 2000 Kat gaya hai par paytm wallet me nahi aaya hai please return my amaunt 2000 in paytm wallet
                              22/12/2016 ko apne bank account se 2000 rupees paytm wallet me transfer kiya par paytm wallet me nahi aaya our bank account se paisa Kat gaya
                              I transferred rs 8200 from my paytm wallet to idbi account 7 working days are over but money is not credited to my idbi account my mobile no is [protected]
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                                Ratnakar jha
                                from Delhi, Delhi
                                Jan 11, 2017
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                                Address: New Delhi, Delhi, 110005
                                Website: Paytm

                                My amount is no refund.since now. Because my amount debit 12 days before. Am verry sai because my amount is not refund wtt happen
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                                  S
                                  SouravS
                                  from Jaipur, Rajasthan
                                  Jan 11, 2017
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                                  Address: 712235
                                  Website: www.paytm.com

                                  Order id [protected] was cancelled as well as rs. 529 was deducted from my credit card account...

                                  Still deducted amount is not refunded to my paytm wallet.
                                  Order ID[protected]In my Bank Side order ID) was cancelled as well as Rs. 4000 was deducted from my Saving bank Account...

                                  Still deducted amount is not refunded to my Paytm Wallet.

                                  Check this transaction ID- ECOM[protected] ONE COMMUNICATION
                                  paytm service is very bad. my money deduct date is 27-12-16 but right now now be refund my amount
                                  poor service
                                  1) My money got deducted from Bank. Wallet is not filled. Order says money is refunded to bank. After 3.5 business working days still waiting for money to get refunded. Useless APP. Out of all application, applications related to money & health care are to be critical applications as far as I know. But this app is worst. Its not users responsibility to raise complaints followup on the complaints for the money which he has already paid.
                                  3 Orders failed [protected], [protected], [protected].
                                  I beg parden to PAYTM team for using their app.
                                  2) No one answers when we call the customer care number. Only IVR plays continuously. When we enter order it says no data available for the order
                                  3) The navigation is very difficult in paytm.in/care. Its very confusing. It sends OTP, it does not accept, it accepts it hangs all sorts of problems I am facing.
                                  It does not show the failed orders for raising ticket. I don't know who the idiot who designed this app.
                                  I have been using smart phone for long. Imagine the situation of poor people who are new to technology. Their money will be gone. and they would not know how to get back. This is certainly not digitization.
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                                    M
                                    mhatre86
                                    from Mumbai, Maharashtra
                                    Jan 11, 2017
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                                    Address: Mumbai City, Maharashtra, 410206
                                    Website: paytm.com

                                    Dear IDBI Bank/Paytm,

                                    As I had transfer 1500/- rs on 05/01/2017 from Paytm account to my IDBI account, But By mistake I have entered wrong account number as [protected] my correct account number is

                                    1. IFSC Code: IBKL0001043‎
                                    2. Receiver Name: Ganesh D Mhatre
                                    3. Receiver Account Number: [protected]
                                    4. Reference Number: [protected][protected]:05:17 PM

                                    Till now I have not received any communication from your side, As I have spoken in my bank and branch they say amount has been credited in wrong account from Paytm side, As Paytm should confirm account number matches with account name and IFSC code then only they should transfer the funds.
                                    Kindly help me to get my funds back, don't play like its with IDBI bank or with Paytm.
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                                      Kkusum Karki
                                      from Delhi, Delhi
                                      Jan 11, 2017
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                                      Address: Ghaziabad, Uttar Pradesh, 201010

                                      On 7th Jan 2017, i recharged a no [protected] by the amount of rs 100(talk time ) & 296(4G recharge) but due to typo error i typed [protected].
                                      I recharged this no three time two times data pack and one time talk time

                                      total amount deducted from my paytm is =296+296+100=692

                                      Regards
                                      Kusum
                                      [protected]
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                                        C
                                        cutemax123
                                        from Bengaluru, Karnataka
                                        Jan 11, 2017
                                        Resolved
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                                        Resolved

                                        Address: 560077
                                        Website: paytm.com

                                        Ref: 17658716. I've transferred Rs. 5000 however amount is not transferred. I've written multiple complaints however there hasn't been any response. At last I received a email with above mentioned reference number and reads only a standard statement. I've been sending multiple emails and raising multiple complaints over the app but pathetic service from Paytm.

                                        I don't know where is my Rs. 5000 gone. Please help me in resolving this issue. Thanks.
                                        Jan 19, 2017
                                        Complaint marked as Resolved 
                                        Continuously sending emails to Paytm customer care
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